the knowledge society, charters and standards
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The Knowledge Society, Charters and Standards. Chris Price Director, Digital Development and Communities. Birmingham. Birmingham is a global city, vibrant and dynamic, with a local heart Birmingham is the largest single authority with the Youngest population of any - PowerPoint PPT PresentationTRANSCRIPT
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The Knowledge Society, Charters and Standards
Chris Price
Director, Digital Development and Communities
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BirminghamBirmingham is a globalcity, vibrant and dynamic,with a local heart
Birmingham is the largestsingle authority with the Youngest population of
any major European city and
itsdiversity is a key
strength.
Population: about 1,000,000
30% under 20
Density: 3,739 per km² Ethnicity: 70.4% White
2.9% Mixed19.5% S.Asian6.1% Black0.5% Chinese
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Birmingham City context
Time of Transformation– radical change in service
provision
– disruptive technologies
People and Business outcomes– the technology is
necessary but not sufficient
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• Digital Birmingham is an alliance of commercial, public, community and voluntary organisations united to bring the benefits of digital technologies to citizens, communities and businesses
• Our aim is to make Birmingham a leading digital city in Europe by 2010
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•The Executive Board is chaired by the Deputy Leader with wide cross-sector membership
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• Connectivity – All citizens and businesses able to access
appropriate digital technologies– Free and full wifi enabled city centre
• Content– All able to access personalised information
and services through their channels of choice (information mesh)
– birmingham bulletin email to over 100,000
• Capability (skills)– All able to extend skills through e-learning– 450 families connected through community
network in one of the poorest areas
What is Digital Birmingham doing
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• British Telecom - wireless cities project
• Their investment – using City lampposts
• Non exclusive, nominal cash but city benefits– Service trials– Free Information Zone
a test bed for multi channel information access
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Exciting things to do in June including Don Giovanni and Tosca all free on the big screen.
Live Music and entertainment at National Veteran's week. Creeply Crawlies event at Woodgate Valley County Park – An exciting ‘How to Improve the World' exhibition at Birmingham Museum and Art Gallery. And remember all kids swim for free at all Birmingham swimming pools for a list of exciting things to do in June click here.
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Family Learning
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• Birmingham 100%
e-govt compliant in 2004– Met Govt targets √
– Improved services X
• For the customer– It didn’t match their
lifestyle
– It didn’t match their needs
– It didn’t change services
What is a digital city
Birmingham a leading digital city in Europe by 2010
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Households with selected ICT, UK
Office of National Statistics 2007
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Customer empowermentTransformed services
PublicService
Information
Data
Citizens
Push
Pull
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• Birmingham 100%
e-govt compliant in 2004– Met Govt targets √
– Improved services X
• New approach– Citizen centric
– Joined up
– Transforming
• Digital Charter based on outcomes for 7 stakeholder groups
What is a digital city
Birmingham a leading digital city in Europe by 2010
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The BirminghamDigital Charterapproved by City Council
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European Charter of Rights
• Rights to access• 1 Public internet access points• 2 Security and privacy of personal information
• Rights to education and training• 3 Basic skills for services and information through ICT• 4 Personalised assistance• 5 Lifelong e-learning platforms
• Rights to online information• 6 Access to best quality information• 7 Access online regardless of disabilities
• Rights to online participation• 8 Right to participate through ICT platforms• 9 Public administration feedback on online consultation
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E-rights
Charter
ConnectionAccess
Channels
ContentKnowledge
Capacity
Rich coverage
CapabilityTalent
Skills/Learning
Investment
Resident Learner Public Services
Business Worker
Community
(Visitor)
1 Public access points
7 Access for all abilities
1
7
1
7 7
1
7
2 Data Privacy
6 Info access
8 Participation
9 Feedback
2
5 e-learning
platform
2
6
8
9
2 2
6
8
9
3 Basic skills
4 Personalised assistance
3
4
3
4
3
4
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Options
ConnectionAccess
Channels
ContentKnowledge
Capacity
Rich coverage
CapabilityTalent
Skills/Learning
Investment
SustainableThriving – economic
- health
Surviving – environmental
InclusiveDiverse
All channels
Listening
InnovativeCreative
Vibrant
Carbon neutrality –smart buildings and travel
Mobile/flexible working
Wifi partnerships
Home care technology
Free public connection
Digital switchover
Universal home access
Video links on demand (fibre)
Supporting enterprise eg business out of a box
Information mesh
Cultural developments
My Birmingham
Digital film and media economy
Citizen card
City campus e-Participation
Young champions
Start-up park (Digital Valley)
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A common view of a digital city? • Is it defined from the citizen viewpoint?
– HANDS project – Their choice (pull not push)– User journeys (service not internet)
• Is this about city administration only?– Health, Police/Fire, Travel?
• Can there be a standard?– E-rights award/Benchmarking?– Can we agree a framework?
• Why bother? Is there a business case?– Sharing experience/Joint development or procurement– Enjoyable visits?
• Or should we just get on and meet our local needs