It’s never ‘Easy’, but you can limit the ‘Pain’

w w w. a r k g r o u p a u s t r a l i a . c o m . a u

Shared Services Centre

Clayton Utz

State Library of South Australia

South West Healthcare

Department of Parliamentary Services

City of Gold Coast

State Library Queensland

City of Melbourne

Australian Web Sciences

La Trobe University

Hear from:

Real life case studies, challenges and triumphs from the evolving digital library culture

Book before 18 July 2014 to receive our

early bird discount

The Library Evolution 2014One day connected forum with two half day post-forum workshops

20-21 August, 2014, Rydges Melbourne

eLibrary óDigitisation and Preservation óAccessing ebooks and platforms óMeeting client needs and staying relevant óCreating and maintaining digital content óNew Tools and Techniques óTips and Tricks óOnline resources and digital providers ó

Post-forum workshopsThursday, 21 August 2014

$1095 plus gst to attend the forum if you join before the early bird

Workshop A: Using mental models as a communication tool and a way to enhance the online user experience Facilitated by: Eng Ung, Web Coordinator, La Trobe University

Workshop B: More customer service experience with less budget & staff Facilitated by: Bora Wiemann, NSW Representative, Australian Web Sciences

Supported by:

The culture of reading will always be changing for the foreseeable future!

20-21 August, 2014, Rydges Melbourne

CONNeCTeD fORuM - Wednesday, 20 August 2014

The Library Evolution 2014 AGeNDAIn this digital era, the culture of reading and how libraries are utilised is rapidly changing. A library professional has to consider; how to keep their library relevant? How to advance their library to meet expectations? How to work with limited budget?

This forum is for library directors, information services managers and research managers and will provide an interactive environment to discuss, problem-solve, and network with colleagues. It features a mix of high-level presentations, expert panels and facilitated discussions with many networking and peer engagement opportunities.

8:30 Registration and refreshments

9:00 Chairperson's opening remarks

Carolyn Macvean, Manager Parliamentary Library & Information Service, Department of Parliamentary Services

9:15 Promoting library within the organisation and making it relevant to users

Communication and building relationships ó

Opportunities ó

Relevance ó

Engagement ó

Leader of change ó

Tips & tricks ó

Janice Cashen, Manager, Information Services, Clayton Utz

10:00 Government libraries in challenging times: Staying relevant

Federal government libraries today ó

The Shared Services Centre ó

Selling library services ó

Anticipating client needs ó

Kym Holden, A/g Director, Library & Information Service, Shared Services Centre, Department of Education | Department Employment

10:45 Morning refreshments and networking - tweet #libraryaus

11:15 Evolution at Melbourne library service

Connect: Library as placemaker and community activator ó

Learn: Library as facilitator for community learning ó

Create: Library as incubator for creativity ó

Jennifer Khan, Team Leader Resources and City Library, City of Melbourne

12:00 Implementing innovative digital strategy in a health library on a limited budget – A Case Study

Digital Strategy – what are we aiming for? ó

Minimum budget to maximum resources ó

Selecting the right tools for the right business- Open óSource and Free Software or Discovery Tool

Adapting to the new business models ó

Implementing and evaluating an innovative library project ó

Communicating with business partners and IT óprofessionals

Josella Chan, Librarian, South West Healthcare

12:45 Business networking lunch (let us know if you have any special dietary requirements 2 weeks prior to forum)

1:45 Collecting, sharing and connecting with unique collections

How State Library of Queensland acquires unique, óunpublished content, including physical and digital collections

How State Library of Queensland facilitates access to this ócontent

Innovative ways that this content is being connected and óshared

Gavin Bannerman, Manager, Original Content, Queensland Memory, State Library Queensland

2:30 The online library – delivering public library services in the digital age

Online Libraries – why do we need them? ó

A snapshot of public libraries online ó

Online library challenges and solutions ó

Karen Beath, Online Branch Librarian, City of Gold Coast

3:15 Afternoon refreshments and networking

3:45 Panel discussion: The impact of new technologies and the changing needs of customers

How have digitisation impacted the role of libraries? ó

How can libraries still stay relevant? ó

What do people want the library and information centre to óbe?

Providing services in the most effective and accessible way ópossible

Panellists:

Janice Cashen, Manager, Information Services, Clayton Utz

Kym Holden, A/g Director, Library & Information Service, Shared Services Centre, Department of Education | Department Employment

Karen Beath, Online Branch Librarian, City of Gold Coast

Facilitated by: Carolyn Macvean, Manager Parliamentary Library & Information Service, Department of Parliamentary Services

4:15 Creating a new web resource for older records: South Australian Red Cross Information Bureau case study

Challenges associated with developing a large scale web óresource

Creating clean data and Metadata challenges ó

New approaches to volunteering ó

Andrew Piper, Manager Online Projects, State Library of South Australia

5.00 Chairperson’s closing remarks and end of connected forum

POST- fORuM wORkShOPS Thursday, 21 August 2014

Registration: 8.30 amWorkshop starts: 9.00 amWorkshop ends: 12.00 pmFacilitated by: Eng Ung, Web Coordinator, La Trobe University

About the workshop: We all know about usability testing. Often, communicating the outcomes can be a challenge. In this workshop, you will get to see the different types of mental models used as a way to communicate to stakeholders and see how they fit into the process of online content and service improvements.

You will be exploring the following questions:What is a mental model ó

When are they used ó

What are the benefits of using a mental model ó

How do they fit in a project plan ó

Learn how to create a mental model ó

About your workshop leader: Bora Wiemann is a member of the Australian Web Sciences, studying and presenting on future tech-nologies such as the semantic web and smart personal assistants. His pet peeve is bad web customer experience and he continuously expands his tool-kit to help create a pleasant online journey.

Registration: 12.30 pmWorkshop starts: 1.00 pmWorkshop ends: 4.00 pm Facilitated by: Bora Wiemann, NSW Representative, Australian Web Sciences

About the workshop: Library budgets continually shrink every year. At the same time, visitors expect more physical and virtual services as well as a richer customer experience. In this workshop, the facilitator and the participants will explore options to meet these conflicting demands.

In this interactive and hands-on workshop we will look at the following:

Defining your current state of customer services ó

Developing a customer journey map ó

Creating a list of potential action steps for your library ó

A

B

Using mental models as a communication tool and a way to enhance the online user experience

About your workshop leader: Eng Ung has worked in web development for over 8 years in the education sector. Eng has been responsible for managing and developing intranets, websites, elearning products, and web applications at an institute and departmental level.

More customer service experience with less budget & staff

Event venue and accommodation

Preferential rates are available at the Rydges Melbourne.

Please contact the hotel directly to makeyour reservation, quoting

‘Ark Group Australia’ asyour reference.

Rydges Melbourne186 Exhibition Street

MelbournePhone: 03 9662 0511

www.rydges.com

The Library Evolution 2014 20-21 August 2014, Rydges Melbourne

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Bookings can be submitted at any stage prior to the 1. event, subject to availability. A limited allocation is being held and booking early is therefore recommended. In the event of the booking not being accepted by Ark Group Australia the total amount will be refunded.Payment must be received in full prior to the course.2. All speakers are correct at the time of printing, but are 3. subject to variation without notice.If the delegate cancels after the booking has been 4. accepted, the delegate will be liable to the following cancellation charges:

Cancellations notified over 45 days prior to the event �will not incur a cancellation fee. In the event of a cancellation being between 45 and �30 days prior to the event, a 20% cancellation fee will be charged.

For cancellations received less than 30 days prior to �the event, the full delegate rate must be paid and no refunds will be available.

All bookings submitted by e-mail, fax, or over the 5. telephone are subject to these booking conditions.All cancellations must be received in writing.6. Ark Group Australia will not be held liable for 7. circumstances beyond their control which lead to the cancellation or variation of the programme.All bookings, whether Australian or overseas will be 8. charged Australian GST at the prevailing rate at the time of booking.Delegates are responsible for their own travel, 9. accommodation and visa requirements.

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connected forum + workshops

connected forum + workshop A B connected forum only

standard pricing o Save $200 $2385+ GST = $2623.50

o Save $100 $1790 + GST = $1969

o $1195 + GST = $1314.50

Early bird (exp: 18/07/2014)Not valid with any other offer

o Save $300$2285+ GST = $2513.50

o Save $200$1690+ GST = $1859

o Save $100$1095 + GST = $1204.50

Member discount(i am a member of a supporting organisation)(exp: 18/07/2014)I am a member of a supporting organisation

o Save $400$2185 + GST = $2403.50

o Save $300$1590 + GST = $1749

o Save $200$995 + GST = $1094.50

o $695 + GST = $764.50

o Save $50$645 + GST = $709.50

o Save $100$595 + GST = $654.50

post-forum workshopsA B

SO-web