The Long Journey of Assessment Center at Telkom Indonesia(1990-Present)

Board of Directors

PT Telekomunikasi Indonesia Tbk. (TELKOM) is TIME (telecommunications, information, media and edutainment) service provider in Indonesia, owned by the government of Indonesia (52,47%) and public shareholders (47,53%) ‏

At the end of the year 2008, TELKOM’s public shareholders comprised of foreign investors (83,79% mostly US investors) and local investors (16,21%).

The market capitalization reached 6.47% of the market capitalization of Indonesia Stock Exchange (IDX)

TELKOM listed in the Indonesia Stock Exchange (IDX), London Stock Exchange (LSE) and New York Stock Exchange (NYSE) and Tokyo Stock Exchange (POWL) in November 14, 1995.

Business Lines

CELLULARFIXED PHONE

MULTIMEDIA OTHERS

Covers throughout Indonesia areas in 33 provinces and 440 districts

There are 11 operators serving more than 234 Mn population, in which 56% of them are young dynamic population…

9%

27%8%

56%

0-1415-1920-5960+

Population by Age

Indonesia populationPopulation: approx. 234 million +Young dynamic population 56%

OperatorsOperators

Our

Life

cycl

e &

Stra

tegy

Align Business StructureAnd Portfolio Management

Align Business StructureAnd Portfolio Management

Integrated NGNIntegrated NGN

Strengthen legacy businessGrow the new wave

Strengthen legacy businessGrow the new wave

Transforming Culture

Transforming CultureCulture TransformationCulture Transformation

Sustainable Competitive Advantage

Human Capital Management

Human Capital Management

People Management Shifting Paradigm

Human Capital Management

TELKOM’s HCM Fast Track Framework(Facility for Select Talent by Track Record )‏

Imagine…TELKOM with over 22 thousand

employees

- With various background- With various education- Spread all over Indonesia- Do more than 1,600 kind of jobs- With various skill and ability- With various personality- With various experiences- With various needs and

interestsMgt committee

Human Capital Management

TELKOM’s HCM Fast Track Framework(Facility for Select Talent by Track Record )‏

The Long Journey of Assessment Center

Brief History of TELKOM Assessment Center

First Reaction…

EXTERNAL

• Assumed no psychological approach

• Unknown method

INTERNAL

• Doubt of the result• Rejection from HR Staff• Employee reluctant

… After 20 Years

INTERNAL

• Supported by organizational policy

• No doubt of validity and reliability

• Widely accepted as objective measurement by participants

• Followed by development program

EXTERNAL

• Assessment center Method widely acceptable

• Used by government, stated own company and private company

• Subject of study in several university

• “Booming demand” of Assessment Center

• Growth of AC provider

After 20 Years: compared with other methods

Assessment Center, 45%

Behavioral Event Interview, 36%

360 Degree, 9%

Profiling Test, 5%

Intelligence Test, 5%

“Our Customer belief that

Assessment Center is the best

method for competency

profiling”(source: result of survey to 14

companies, 2010)