the magic of web tutorials
DESCRIPTION
Amanda Nichols Hess e-Cornucopia 2013 | May 31, 2013. The MAGIC of Web Tutorials. Developing Best Practices to (Re)Focus on Users. Presentation Objectives. - PowerPoint PPT PresentationTRANSCRIPT
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The MAGIC of Web Tutorials
Developing Best Practices to (Re)Focus on Users
Amanda Nichols Hesse-Cornucopia 2013 | May 31, 2013
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Presentation Objectives
• Discuss one academic library's experience making online tutorials (and their interface) more user-centered - including challenges and future goals
• Share "best practices" in online tutorials as developed from the literature and others' experiences
• Identify strategies to make online information appealing, engaging, and useful for users
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Background
http://www.flickr.com/photos/44897573@N05/5660904529/sizes/l/in/photostream/
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What are web tutorials?
http://www.flickr.com/photos/bilal-kamoon/6835060992/sizes/c/in/photostream/
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What are web tutorials at OU Libraries?
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What are web tutorials at OU Libraries?
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What are web tutorials at OU Libraries?
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What are web tutorials at OU Libraries?
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Where We Were
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Where We Were
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Where We Were
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Timeline to Redesign
ca. 2011: Tutorials
inventoried, categorized by
librarian
Fall 2012: Web tutorials
redesign process begins
Summer 2013: KL Faculty
migrate existing
tutorials into new system
December 2012: Next steps (best
practices and new system)
developed and approved by
KL faculty
March & April 2013: KL
faculty assess existing tutorials, create
structure for new page
Ongoing: Creation of
new tutorials, evaluation of
delivery system
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Conversations with Colleagues
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Conversations with Colleagues
• Not user-centered• No continuity of style
across tutorials• Inability to keep up with
changing interfaces, platforms, etc. - "ceaseless pace of change"
• Not accessible at point-of-need
• Level of quality is inconsistent and problematic
• Shift focus from the tool to the concept
• Offer increased interactivity
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Research
When designed and used effectively, online tutorials can effectively help students learn library and information literacy skills (Dewald, 1999; Dewald, Scholz-Crate, Booth, Levine, 2000; Su & Kuo, 2010; Beile & Boote, 2004; Silver & Nickel, 2005; Lindsay, Cummings, Johnson, & Scales, 2006; Zhang, 2006)
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Research
Tutorials and interfaces should be designed to meet learners' needs, particularly at the user's point of need (Detlor & Lewis, 2006; Gold, 2005; Lindsay, Cummings, & Johnson, 2006; Su & Kuo, 2010; Bowles-Terry, Hensley, & Hinchcliffe, 2010)
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Research
Tutorials need to be student-centered and consider who the learners are(Gold, 2005; Willis & Thomas, 2006; Oud, 2009)
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Research
Findability is key(Gold, 2005; Willis & Thomas, 2006; Oud, 2009)
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Research
Engagement in tutorials through active learning and interactivity is critical to creating lasting knowledge(Dewald, 1999; Riley-Huff, 2009; Dewald, Scholz-Crate, Booth, & Levine, 2000; Macklin, 2003; Zhang, 2006)
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Research
Short or chunked tutorials prove most valuable by allowing for personalization, increasing learning, and decreasing redundancies(Detlor & Lewis, 2006; Dewald, Scholz-Crate, Booth, & Levine, 2000; Su & Kuo, 2010; Silver & Nickel, 2005; Bowles-Terry, Hensley, & Hinchcliffe, 2010; Oud, 2009; Reece, 2005)
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Research
Focus on a single task or purpose, and eliminate fluff or attempts at humor(Gold, 2005; Bowles-Terry, Hensley, & Hinchcliffe, 2010)
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Research
When possible, provide alternate representations - this accommodates learning preferences or disability-related issues(Bowles-Terry, Hensley, & Hinchcliffe, 2010; Oud, 2009)
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Learning from Others
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Our Path Forward: MAGIC
Maintainable
http://www.flickr.com/photos/kaptainkobold/576665319/sizes/o/in/photostream/
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Our Path Forward: MAGIC
MaintainableAvailable
http://www.flickr.com/photos/kaptainkobold/576665319/sizes/o/in/photostream/
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Our Path Forward: MAGIC
MaintainableAvailableGeared at users
http://www.flickr.com/photos/kaptainkobold/576665319/sizes/o/in/photostream/
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Our Path Forward: MAGIC
MaintainableAvailableGeared at usersInformative
http://www.flickr.com/photos/kaptainkobold/576665319/sizes/o/in/photostream/
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Our Path Forward: MAGIC
MaintainableAvailableGeared at usersInformativeCustomizable
http://www.flickr.com/photos/kaptainkobold/576665319/sizes/o/in/photostream/
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Guiding Documents
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Guiding Documents
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Collaboration, Planning, and Design
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Collaboration, Planning, and Design
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Collaboration, Planning, and Design
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Faculty Support
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Next Steps for OU Libraries
Usability testing Collect usage data and statistics
To
determine
if
Our Research, Ideas, and Best Practices
OU Students' Needs and Behaviors
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Next Steps for OU Librarians
Michaelangelo. The Creation of Adam. Accessed 29 May 2013 from www.ARTstor.org
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Thank you!All resources available at bit.ly/eCornMAGIC
ReferencesBeile, P. M., & Boote, D. N. (2004). Does the medium matter?: A comparison of a web-based tutorial with face-to-face library instruction on
education students' self-efficacy levels and learning outcomes. Research Strategies, 20(1–2), 57-68.Bowles-Terry, M., Hensley, M. K., & Hinchliffe, L. J. (2010). Best practices for online video tutorials in academic libraries. Communications in
Information Literacy, 4(1), 17-28.Riley-Huff, D.A. (2009). Design insights and inspiration from the Tate: What museum web sites can offer us. Portal: Libraries and the Academy,
9(1), 79-98.Detlor, B., & Lewis, V. (2006). Academic library web sites: Current practice and future directions. The Journal of Academic Librarianship, 32(3),
251-258.Dewald, N. H. (1999). Transporting good library instruction practices into the web environment: An analysis of online tutorials. Journal of
Academic Librarianship, 25(1), 26.Dewald, N., Scholz-Crane, A., Booth, A., & Levine, C. (2000). Information literacy at a distance: Instructional design issues. The Journal of
Academic Librarianship, 26(1), 33-44.Gold, H. E. (2005). Engaging the adult learner: Creating effective library instruction. Portal: Libraries and the Academy, 5(4), 467-481.Oud, J. (2009). Guidelines for effective online instruction using multimedia screencasts. Reference Services Review, 37(2), 164.Lindsay, E., Cummings, L., Johnson, C., & Scales, B. (2006). If you build it, will they learn? Assessing online information literacy tutorials.
College & Research Libraries, 67(5), 429-445.Macklin, A. (2003). Theory into practice: Applying David Jonassen's work in instructional design to instruction programs in academic libraries.
College & Research Libraries, 64(6), 494-500.Mestre, L. S. (2012). Student preference for tutorial design: A usability study. Reference Services Review, 40(2), 258-276.Reece, G. J. (2005). Critical thinking and cognitive transfer: Implications for the development of online information literacy tutorials. Research
Strategies, 20(4), 482-493.Silver, S. L., & Nickel, L. T. (2005). Are online tutorials effective? A comparison of online and classroom library instruction methods. Research
Strategies, 20(4), 389-396.Su, S., & Kuo, J. (2010). Design and development of web-based information literacy tutorials. The Journal of Academic Librarianship, 36(4),
320-328.Zhang, L. (2006). Effectively incorporating instructional media into web-based information literacy. The Electronic Library, 24(3), 294-306.