Essentials | $19.99

Perfect for reception areas, Essentials users can

receive phone calls, operate common call

control features and access a voice mailbox.

Premier | $24.99

For mobile employees with increased

technical needs, Premier users gain the

Essentials features while adding mobile

capabilities, internal collaboration, web

portal management, and full-featured

mobile and desktop clients.

Elite | $29.99

Best for most users, Elite users gain the

Premier feature set while adding additional

connected devices, a unified inbox with fax,

internal and external collaboration, and

business application integration.

The Mitel MiCloud Office SolutionBorn in the cloud, designed for today’s mobile workforce, and built to deliver measurable business impactWith a communications solution designed to operate mobile first, cloud-enabled, and millennial focused, growing

businesses can stay nimble while performing with the sophistication of a global enterprise.

The Power of Choice

MiCloud Office offers three user options to choose from. Unique in the industry, MiCloud Office allows decision makers

to tailor functionality to user needs instead of offering a one size fits all phone system.

User Features Essentials Premier Elite

Connected devices 1 (deskphone only) 2 4

Robust calling functions • • •

Voice Mail • • •

Inbound phone line • • •

Web portal access – • •

Parallel ringing – • •

Desktop client (PC or Mac) – • •

Mobile app (Android, iOS) – • •

Mobile VoIP included in Mobile app for IOS, Android – • •

Presence and chat – • •

SMS from desktop app – • •

Microsoft Exchange Integration – • •

Business Application Integration – – •

Unified Inbox (Includes Fax) – – •

Fax Inbox – –•

(2nd phone line included)

Outbound calling (U.S. Only) – 250 Minutes Unlimited

MiTeam Collaboration – Internal Internal and External

Attendant Upgrade – – Optional

Real-time Office Analytics Reports (per user,

must be purchased system wide)

Optional Optional Optional

MiCloud Office Features

Features Included

Hunt Group Numbers • A group of 5 numbers for call distribution

Main Number Auto Attendant

• Including one inbound phone number

• Add custom voice prompts

• Optional Additional numbers for premier and elite

Voice Conference

• Includes one inbound phone number

• Includes 10 concurrent participants

• Optional Additional participants in groups of 10

Entry Level Analytics• Voice quality metrics

• Call statistics

Company-wide Features

Mitel | 3

Value-added OptionsFeatures Options

Premium ACD Number

• Including an inbound phone number

• Up to 5 calls in a queue

• Optional additional features for elite users

• Queue fallback based on queue length

• Skill based attendant routing

Additional Hunt

Group Numbers Optional additional groups of 5 numbers for call distribution

Real-time Office

Analytics Reports

Attendant Upgrade

Advanced AnalyticsOffice Analytics reports feature required – system-wide advanced analytics bundled with the

attendant upgrade or ACD premium number

• Attendant distribution considering agent presence

• Attendant group numbers

• Group associated manager assistance

• Attendant group related call information display

• Welcome message prompt

• Camp on

• Welcome message prompt

• Attendant view in desktop client

• Highlighted contact search

• Overflow call destination data

• Transfer call directly to voice mail

• Transfer call and override forwarding rules

• Quality of service reports

• Missed call report

• Report Scheduling

• Real-time data updates

• 12 month call history

• Custom Reports

Must be purchased for all seats – reports featuring:

• Automatic agent logout after maximum missed calls

• Queue fallback based on longest waiting time

• Placed in queue message prompt

• Queue progress message prompt

MITEL SIP DECT 622 PHONE

MITEL 6869 SIP PHONE

MITEL 6865 SIP PHONE

MITEL 6873 SIP PHONE

MITEL 6863 SIP PHONE

MITEL MiVOICE CONFERENCE (AUDIO/VIDEO)

MITEL SIP DECT 632 PHONEMITEL SIP DECT 612 PHONE

MITEL 6867 SIP PHONE

Buy, rent and lease options available.

Hardware

Some customers may elect to use computer soft phones with a headset, and therefore will not need a single piece of

hardware. Otherwise, we provide a variety of Mitel desktop phones.

mitel.com © Copyright 2016, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trademarks of Mitel Networks Corporation. Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of these marks.

Visit mitel.com/micloud-office or call (888) 545-1708 to learn more about how MiCloud Office will make a difference for you.