the mobile explosion. now really is the time to think differently
DESCRIPTION
Renaud Irminger, Director, SITA Lab Air Transport IT Summit 2013 - www.sitasummit.aeroTRANSCRIPT
EMERGING MOBILE TECHNOLOGY IN TRAVEL
Renaud Irminger Director, SITA Lab
SITA LAB: DRIVING CO-INNOVATION IN THE AIR TRANSPORT INDUSTRY
MOBILE INNOVATION AND APIs
The key to rapid development
SITA LAB & MOBILE
2008 (Pre-Android App)
Ever since
WHAT SITA LAB HAS LEARNED
• To do all the projects we want with limited engineering resources, we need to be super efficient
• A platform was needed to allow engineers – wherever they are – to develop whatever project inspired them • Mobile apps • Tablet apps • Browser apps • Google Glass…
SITA LAB SOLUTION IS DEVELOPER.AERO
• A developer portal • Provides API access,
documentation, monitoring, reporting, etc.
• SITA Lab engineers use this for our internal product but we also extend access to external teams
APPLICATION PROGRAMMING INTERFACE Definition
“A particular set of rules and specifications that a software program
can follow to access and make use of the services and resources provided by another particular software
program that implements that API
Powering mobile applications
innovation today: Open Web API using
Representational State Transfer (REST)
MINIMAL TIME TO FIRST LINE OF CODE
• Example // BagTrac API • Start using test baggage
tracking API right now • Incorporate into your project
without ever having to engage with SITA Sales or Product Managers
• Everything you need is there!
API KEY LEARNINGS
• SITA LAB engineers like many in the industry work on many projects involving mobile, social, big data and future tech
• APIs are the way to make raw data, content and services available to spur (mobile) innovation
• APIs can be most easily consumed and mashed up by app developers
• We encourage you to adopt a similar approach with data and processes to be shared with the community
MOBILE WALLETS AND NFC How to embrace mobile wallets? Does NFC offer benefits to ATI?
WALLETS AND NFC: USAGE FOR ATI?
WALLET
NFC Standard Secure
Full Basic
FF $cashmiles$
Now NFC
NFC USE CASES VIP AIRPORT CARD TOULOUSE CASE STUDY
Security Lounge Parking
OS INNOVATION IS GOOD
Lock-screen “relevance” notification
Notifications: gate changes, flight delay
BUT NOT ENOUGH
NFC BOARDING PASS STANDARD ENABLING “TAP n FLY”
OH NO THERE ARE A LOT OF WALLETS Apple Passbook Samsung Wallet
Google Wallet & Google Now Wallet for Windows Phone 8
BlackBerry Wallet
+ Many planned launches
2013 Air Transport IT Summit 15
AND THEY CHANGE SDKs ONCE PER YEAR!
OH NO! THAT IS A LOT OF INTEGRATION
INTRODUCING BOARDING PASS API Available now via developer.aero!
Check-In Web, Mobile, Cute, Kiosk, Automatic
SITA Mobile
Boarding Pass API
• Customizable branding elements • IATA and TSA compliant • Supports Apple Passbook and Samsung Wallet, roadmap to support Wallet for Windows Phone,
Google Wallet+Now and NFC
Boarding passes any way how you
want and your passengers want
delivered Email Embedded + link
SMS + link
Push notifications
Wallet push
NFC push
Mobile Web
Others FB, WhatsApp
SITA LAB CONCLUSION FOR WALLETS AND NFC • Mobile wallets is more than payment and offer
interesting convenience for passengers • Due to the numbers and fast changing wallets, it is a
challenge for airlines and airports to keep up • Wallets with NFC could enable ultimate ease with:
“TAP n FLY” boarding • Moving beyond 2D boarding pass into NFC require
the industry to agree on a standard, SITA is proposing one
WHERE IS MOBILE GOING NEXT?
TECHNOLOGY EVOLUTION: MOBILE FORM FACTORS
Brain implants
Eye implant
Artificial retina/lense
Wearable computing
BACK TO REALITY: WEARABLE COMPUTING TODAY
Images c http://blog.jetblue.com/index.php/2013/03/21/tech-thursdays-google-glass/
Also for workforce Not only for passengers
VISIT SITA LAB IN DEMO AREA FOR MORE INFORMATION…
DISCLAIMER
Any use, republication or redistribution of this content is expressly prohibited without the prior written consent of the Author. Permission to copy and reproduce content may be granted by the author, at their discretion, and by request only. Source: presentation of Reanaud Irminger, SITA at the 2013 SITA Air Transport IT Summit, Brussels.
2013 Air Transport IT Summit