“the move to optimized customs networks and the role of

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“The move to optimized Customs Networks and The role of Customs IT Systems in enabling a country’s participation”

www.intrasoft-intl.com/e-customs

Commercial in confidence

Speaker: Panagiotis Menoudakis Head of Customs & Trade Solutions Management Intrasoft international SA


Discuss global Customs modernization trends and the need of National Customs Systems to integrate with domestic and regional networks

Focus on key technical and non-technical challenges of the transition

Share lessons learnt and messages/practices from around the globe

Discuss the impact of messages on the desired Customs IT solution architecture

Share Intrasoft’s strategic product direction & how our solutions can help you accelerate your participation in National & regional networks

2 16/04/2013 e-Customs Framework

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How Customers & Partners see Intrasoft International in Customs

…more than 1600 highly skilled professionals with over 120 people working exclusively on Customs related projects

Athens Bucharest

Brussels Luxembourg

Sofia Copenhagen

Nicosia Vilnius

FYROM Tajikistan

Intrasoft International is integral to the EU Customs specifications and development (CUST-DEV3 and FITS-DEV3) [2013-2020].

DG TAXUD’s key Consultant for many

years

INTRASOFT’s Customs Project

Experience around the Globe

Broad portfolio of Customs solutions and services

INTRASOFT International in the Customs Business area

15-16/03/2011 4

Intrasoft International is a Market leader in Customs Systems development and deployment.

We have Successfully delivered systems and provided consultation to more than 27 countries over the last 16 years.

Intrasoft International is integral to the EU Customs specifications and development

(CUST-DEV3 and FITS-DEV3) [2013-2020].

We are the Implementor of the largest and most successful regional integration project ever : The European Transit System

We have developed a broad portfolio of Customs solutions and services addressing a wide range of customs requirements.

Our biggest asset is the 120 people working exclusively on Customs related projects for many years.

We see ourselves not only as IT experts who know how to deliver Customs solutions, but also as Business Consultants who can guide Customs Administrations through the changes expected.

Commercial in confidence 5

15/04/2013 e-Customs Framework

On the one hand we have e-Customs Framework, a well organized

Customs applications portfolio with continuously evolving capabilities,

able to look ahead but also flexible enough to adjust to the past and

present…

… on the other hand we see ourselves not only as IT experts

who know how to use e-CF efficiently and effectively to

deliver a customs solution, but also as business consultants

who can see the end of the road and guide you through the

short and long term changes expected.

We believe that out of all the product and service categories available, an

expert’s “know-how” (business & technical) is the only 100% reusable asset.

This is what you really buy …


while Maintaining Control

Facilitate Trade

Throughout the years the prime challenge of

Customs Administrations around the world has

been to maintain a difficult balance.



Transition

Paper Based

Computerized systems

Modernized Customs systems

Optimized Customs Networks


Dying and emerging

hardware platforms

New software vendors

Changing maintenance agreements

New operating systems

Evolving IT experts knowledge

New licensing policies

Dying programming languages

Obsolete Technologies

Aging equipment

New path

Current Projects


… Integration is a far

more challenging

aspect of the project

Although it may sound like

a case of developing a set

of applications…


Interfaces to the external world


Transition

Political

Criteria

Recent

Investments

Dying

Applications

External

Pressure Regional

demands

Delayed

commitments

Hidden

agendas

Binding

contracts

Scattered

Demands

Change

Resistance

Limited

Budgets

New Apps

Old Apps

Outdated Apps

Functional Gaps

Variety of platforms

Political &

economic

environment of

shifting

requirements


Paper Based

Computerized systems

1st generation

Modernized Customs systems

2nd generation



New Apps

Old Apps

Outdated Apps

Functional Gaps

Variety of platforms

Heterogeneous

Landscape of

complex interfaces

Modernization Master Plan

Inte

gra

tio

nIn

teg

rati

on


It is important to setup the master plan in a way that targets for early delivery and

engagement of implemented assets and infrastructure. This will assist funding flow

and address urgent requests

Communication

layer Customs

App A

Customs

App B

Integration

with Agency 1 New

Security

scheme



• A Customs solution or asset cannot be easily accepted unless it covers the core of Import and

Export functionality. Exceptions (like Transit or Excise) do exist but a Customs Modernization

usually starts with Import/Export

• National adaptations are frequently heavy, leading to inevitable reduced reusability of already

implemented vertical assets.

• Evolution changes in delivered projects and resulting solutions/assets tend to accumulate fast

leading to larger effort than the initial implementation itself

• Functional boundaries of the Customs backend systems continue evolving (growing) leading to

extensions or new asset needs

• Customers are looking (more and more) for higher control over changes

• There is an increasing need for daily tweaking of operational parameters

• Need for economically efficient frequent changes (need to avoid large budgets that cannot fit in

maintenance projects)

• Regional integration projects (like UCC in EU, ASW/ACTS in ASEAN, NSW integartion in

Africa) bring an avalanche of changes to Customs systems and vendors are asked to absorb risk

in fixed maintenance schemes.

• Any international level DPS system should avoid becoming too region specific

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From

zero a

dapta

bility

To Max flexibility

Major Risk of leading to:

•very extended & expensive implementations

•difficulty to keep up with ongoing changes

Inflexible standardized solution packages cannot provide solutions to such multi dimensional challenges and are thus widely dropped

SOA-based Framework solutions used to provide a good balance between the need to use reliable and tested

solution components and the flexibility to adjust the final deliverables to the exact needs of a National Customs

Modernization project

Focused platforms with high

parameterization


Example: Import - Decide to Control


Processing to handle

decision to control

User tasks –

clearly indicates

expected user

input in the

process

Message flows /

Notifications with

other systems

process manages

states of the

declaration

Process handles

timer expirations

Process manages

declaration timers

Process decisions

based on input



Some Critical Characteristics of Customs backend & frontend products supporting

the Modernization and enabling the transition should be:

Out of the box compliance with international Customs regulations and

processes (i.e.. WCO data model, UN directions, regional standards, specific

business standards)

Out of the box support for duties calculation and collection

Out of the box support for participation in regional integration projects (for

example NCTS, EMCS, ASW, ACTS).

A single, robust and flexible workflow mechanism for handling the core Customs

processes, well separated from local environment, existing systems or

infrastructure

Quick deployment time and solid maintenance mechanism

Structured and Controlled customizations mechanism to support local variations

without affecting the core product.

Enhanced maintenance schemes that include known future enhancements

Participation through trusted user communities in the design of the next release


Localisation methodology




Backend (DPS) & frontend (SW)

platforms with high parameterization

Business focused packages that combine

SOA components and

information containers


Intrasoft’s Declaration Management System


…a unified Declaration Management

platform



Intrasoft’s SW Platform

…the Traders’ one-stop-shop for

Government services


• The outcome of applying e-CF to your modernization project is a modular and flexible transformation, through a phased implementation plan that can be introduced incrementally. It can also lead to highly customisable and configurable solutions, easily and seamlessly adjustable to existing environments.

• This in turn protects possible prior investment on infrastructure, and minimizes development time while producing early deliverables.

• Finally, the maximal reuse and optimal orchestration of existing (core) and new services optimizes costs and makes future adaptations & enhancements a manageable task


Questions?

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