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Six Sigma Certificate Programs Online

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Certificate Programs Online

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Develop the Skills to Improve Quality and Profitability – 100% Online!Through a variety of multi-course programs and standalone courses at all levels, you can discover the Six Sigma techniques that have helped organizations of all types operate more efficiently, reduce waste and improve their bottom line.

With Villanova University’s Master Certificates in Six Sigma you will conveniently earn the skills and credentials that can position you to become a sought-after professional in any department or industry. With an Advanced Master Certificate in Lean Six Sigma, you can gain the expertise to become a Lean Master Black Belt and maximize success throughout your organization. Villanova has specially designed these multi-course programs – as well as individual courses – to demonstrate how Six Sigma can be applied in key areas including healthcare, government, financial services and information technology.

SEE THE VILLANOVA DIFFERENCE THROUGH ONGOING PROGRAM ENHANCEMENTSVillanova’s dedication to helping you strengthen your organization and career is the reason we’re constantly enhancing the breadth and quality of our Six Sigma programs. This includes introducing new specialized master certificate tracks and courses, new advanced elective courses and a first-of-its-kind Yellow Belt primer course. We’ve also introduced a completely upgraded, more engaging online learning experience. Details on all of these enhancements are highlighted throughout this brochure.

LEARN FROM THE WORLD LEADER IN SIX SIGMA EDUCATION ONLINEVillanova University is widely recognized as the authority in Six Sigma education, with thousands of online enrollments that include professionals from numerous Fortune 500 companies. Each Six Sigma course is taught by Villanova University’s superior online faculty, which is comprised of credentialed subject matter experts from various industries. Read more about our exceptional faculty starting on page 10.

“I chose Villanova because of the accreditation and outstanding reputation it has in the Six Sigma community. I have no doubt that when it comes to a job interview, the name Villanova will make the difference in who is selected.”Tim Miller, Six Sigma Green Belt

VILLANOVA UNIVERSITYSince 1842, Villanova University’s Augustinian Catholic intellectual tradition has been the cornerstone of an academic community in which students learn to think critically, act compassionately and succeed while serving others. There are more than 10,000 undergraduate, graduate and law students in the University’s six colleges – the College of Liberal Arts and Sciences, the Villanova School of Business, the College of Engineering, the College of Nursing, the College of Professional Studies, and the Villanova University School of Law. As students grow intellectually, Villanova prepares them to become ethical leaders who create positive change everywhere life takes them.

Villanova offers a variety of online certificate programs in today’s most in-demand disciplines: Agile Management, Business Process Management, Project Management, Business and Law of Sports, Lean Six Sigma, Agile Contract Management, IS Security, Business Analysis, Software Testing, IT Service Management/ITIL®, Business Intelligence, Human Resources, ROI Methodology, Leadership, and Finance and Accounting for the Non-Financial Manager. The University also offers respected graduate and undergraduate degrees online, allowing professionals worldwide to earn the same degree as campus-based students.

Contact Us Today! Î 855-300-1473 Î Intl. +1 813-664-9595 Î VillanovaU.com

2The Worldwide Leader in Professional Education – ONLINE! | VillanovaU.com | 855-300-1473






DISTINGUISH YOURSELF WITH GREEN BELT, LEAN SENSEI, LEAN BLACK BELT AND LEAN MASTER BLACK BELT CERTIFICATIONS ONLINE FROM VILLANOVA UNIVERSITY!Earning a Green Belt, Lean Sensei, Lean Black Belt or Lean Master Black Belt certification shows employers that you can contribute in a way that significantly impacts the bottom line. There’s no better way to validate your commitment to quality, give yourself a competitive advantage in the workplace or increase your earning potential. According to information published in the 2015 QP Salary Survey, certified Master Black Belts can earn an average annual salary of $127,875!*

Position Yourself to Become a Six Sigma Expert – Complete a Master CertificateEnterprises rely on highly trained performance improvement leaders to help them align Six Sigma and Lean with an organization’s goals to create positive change, and to apply Six Sigma and Lean across all aspects of the business. Villanova University’s online master certificates help you gain the critical Six Sigma skills needed to lead remarkable improvements in any industry.

Take three Six Sigma courses and earn your Master Certificate in Six Sigma, or choose the same program with an emphasis in either Healthcare, Government, Financial Services or Information Technology. Each program features Green Belt, Lean Six Sigma and Black Belt courses offered in specialized tracks with industry-specific examples and case studies. Earning a master certificate demonstrates thorough Six Sigma knowledge and understanding, as well as a solid commitment to continuing education.

Take Your Career Higher With an Advanced Master Certificate in Lean Six SigmaBuild upon the expertise you’ve developed as a Black Belt and earn prestigious, career-building Lean Master Black Belt certification. Expand your Lean Six Sigma proficiency across your entire operation, leading other Black Belts with your superior knowledge and skills. You can earn this certification and an Advanced Master Certificate in Lean Six Sigma by completing this three-course track and certification exam. Complete your advanced master certificate and round out your expertise with new advanced elective courses including Design of Experiments, Design for Six Sigma and Lean Innovation & Management.

“Not only did I learn a lot but I started a job last week courtesy of this [Six Sigma] program. I am the new production planner and quality trainer for Service Wire Co. My boss told me that the Villanova program is what really put me above the other candidates!”Darrell Ashworth, Service Wire Co., Huntington, West Virginia

*Prospective students are encouraged to conduct independent research as career opportunities and salary potential may vary depending on location, experience and education

THE ONLINE LEARNING EXPERIENCE – REIMAGINED!Imagine an online classroom that takes you inside successful organizations, surrounds you with top Six Sigma experts and puts innovative learning tools at your fingertips. As the recognized leader in Six Sigma education online, Villanova University is dedicated to providing the most dynamic and engaging programs available, as our newly enhanced online experience demonstrates:

• Onsite interviews with business leaders provide real-world insight on how to build stronger organizations using Six Sigma

• Advanced animations allow you to gain a full grasp of course topics

• Videos of industry experts offer easy-to-understand guidance

• Lightboards and other interactive learning tools provide compelling and unique presentation formats






Your master certificate prepares you for certification exams – Green Belt, Lean Sensei and Lean Black Belt – offered by Villanova University. Choose your path based on the following chart.

Green Belt Certificate

Î General Emphasis

Green Belt Certificate With Specialization

Î Healthcare Î Government Î Financial Service Î Information Technology

Lean Six Sigma Certificate Lean Six Sigma Certificate With Specialization

Î Healthcare Î Government

Lean Six Sigma Black Belt Certificate

Lean Six Sigma Black Belt Certificate

With Specialization

Î Healthcare Î Government

MASTER CERTIFICATE IN SIX SIGMA

MASTER CERTIFICATE IN SIX SIGMA

With Specialization Î Healthcare Î Government Î Financial Services Î Information Technology

Program Benefits• Use proven Six Sigma problem-solving methods and

statistical tools• Discover processes for collecting and analyzing data• Learn to lead and execute process-level improvement projects• Lower costs to provide products and services• Improve customer satisfaction• Increase productivity from fewer resources• Lead and coach quality improvement initiatives

Who Should Register?Professionals at all levels in virtually any business sector can benefit by learning how to use the core concepts of Six Sigma to make better business decisions, and how to apply advanced tools and methodologies to solve critical business process problems.

Not Ready for a Certificate? Learn Six Sigma Basics in a New Non-Certificate CourseGain introductory knowledge of the Six Sigma methodology in Six Sigma Yellow Belt, our brand new, non-instructor-led primer course. Enhance your working knowledge of Six Sigma concepts, terminology and familiarity of key tools used to define, measure, analyze, improve and control, as well as gain a high-level understanding of process improvement methodology, project facilitation and data collection. You will receive a letter of completion at the end of this course. Call a program representative at 855-300-1473 for details.

MASTER SIX SIGMA AND TAKE CHARGE OF YOUR FUTURE!Combining the valuable techniques of Six Sigma and Lean into one comprehensive program, the online Master Certificate in Six Sigma helps professionals like you produce extraordinary results for your organization. Available as part of this master certificate program or as individual courses, Six Sigma Green Belt, Lean Six Sigma and Lean Six Sigma Black Belt empower you with valuable skills and credentials you can apply immediately on the job.

Tailor Your Six Sigma Program!

Looking for an alternative to Lean Six Sigma Black Belt? Choose the Master Certificate in Lean Enterprise Solutions, which offers a variety of electives. Call for details!





CHOOSE THE SPECIALIZED SIX SIGMA MASTER CERTIFICATE THAT’S RIGHT FOR YOU!

Master Certificate in Six Sigma – HealthcareThrough specific healthcare examples and case studies, this master certificate program teaches you how the unique problems in the healthcare industry can be solved using Six Sigma techniques. Learn how healthcare organizations of all sizes – from small, rural clinics to large metropolitan hospital systems – are using Six Sigma practices to:

• Decrease patient mortality rates• Shorten the length of hospital stays• Increase cost savings• Improve compliance requirements

Who Should Register?From directors of nursing and floor supervisors to risk managers and CEOs, all healthcare leaders interested in reducing waste and inefficiencies can benefit from this master certificate program.

Master Certificate in Six Sigma – Financial ServicesThis master certificate program is ideal for professionals in financial institutions who want to enhance risk management, investment income and overall efficiencies using proven Six Sigma methodologies. You’ll learn how financial organizations like Bank of America use Six Sigma to improve their operations areas – traditionally considered ideal for Six Sigma implementation.

• Lower costs by reducing transaction errors • Improve the customer experience• Grow revenue through efficiency and capacity enhancement

techniques

Who Should Register?Financial professionals at all levels can benefit by learning how to use the core concepts of Six Sigma to make better business decisions, and how to apply advanced tools and methodologies to solve critical business process problems.

Master Certificate in Six Sigma – Information TechnologyWith information technology impacting all industries, this master certificate program is a great choice for technology professionals who want to maximize their corporate value by implementing Six Sigma strategies. Discover how Six Sigma has evolved from an improvement framework for the manufacturing sector to one that can be applied across all levels of an enterprise, including software and systems development, to help your organization:

• Improve software quality• Lower cycle time• Reduce defects in products and services• Increase customer satisfaction

Who Should Register?This master certificate program equips software programmers, developers and other technology professionals with the skills to apply Six Sigma tools and methodologies to address key business process issues.

NEW! Master Certificate in Six Sigma – GovernmentThe newest addition to Villanova’s process improvement family, this master certificate uses specific government examples and case studies to show how government sector problems can be solved successfully using Six Sigma techniques. You’ll be equipped with the skills to analyze, adjust and elevate performance within any governmental organization.

• Reduce waste• Increase cost savings• Boost interdepartmental efficiency

Who Should Register?Government employees at all levels will benefit by learning how to use the core Six Sigma practices to make smarter decisions, and how to apply advanced tools and methodologies to solve critical problems in the governmental sector.





TAKE 3 CLASSES TO EARN YOUR PRESTIGIOUS CREDENTIAL

Complete just one required course, two electives and certification exam to earn your Advanced Master Certificate in Lean Six Sigma and Lean Master Black Belt Certification from Villanova.

Required Course: Î Lean Six Sigma Master Black Belt Î Certification exam – required for advanced master certificate and certification

Choose Two of Three as Required Electives: Î Design of Experiments (DOE) Î Design for Six Sigma (DFSS) Î Lean Innovation & Management

ADVANCED MASTER CERTIFICATE IN LEAN SIX SIGMALEAN MASTER BLACK BELT CERTIFICATIONSPECIALIST CERTIFICATE (DOE/DFSS ONLY)

The Advanced Master Certificate in Lean Six Sigma program examines business processes from a holistic perspective, enabling you to implement Six Sigma strategies that will create a positive impact across your entire enterprise.

Featuring the Lean Six Sigma Master Black Belt course – and now new advanced elective courses Design of Experiments, Design for Six Sigma and Lean Innovation & Management – this comprehensive program helps you develop skills that are essential to building your career as an in-house Six Sigma coach.

What’s more, when you take either Design of Experiments or Design for Six Sigma as part of this program, you’ll not only gain highly specialized Six Sigma knowledge, you’ll also be awarded a specialist certificate of achievement in addition to the Lean Six Sigma Master Black Belt certification and your advanced master certificate. Read more about specialist certificates on page 9.

Program Benefits• Achieve Master Black Belt certification with completion of track

and certification exam• Learn proven leadership and management skills• Take a holistic approach to your organization’s Lean Six Sigma

efforts• Drive innovation • Design for process success• Gain knowledge of advanced statistical tools to optimize

enterprise efficiency

Who Should Register? All individuals with Black Belt training who are looking to cement their leadership and Lean Six Sigma skills, and who wish to create a positive impact on their organization and their own careers should register for this advanced certificate track. Those who need to meet re-certification requirements for Villanova’s Green Belt, Lean Sensei or Lean Black Belt certifications should also sign up.

BECOME THE MASTER AMONG BLACK BELTS – EARN AN ADVANCED MASTER CERTIFICATE!Once you’ve mastered Six Sigma and demonstrated your ability to implement the methodology, discover how to expand your influence and organizational impact by earning both an Advanced Master Certificate in Lean Six Sigma and Lean Six Sigma Master Black Belt certification. By completing the three-course program and certification exam, you can empower yourself with the skills and techniques to manage, mentor and inspire all Six Sigma Black Belts in your organization.





COMPLETE YOUR SIX SIGMA CERTIFICATE IN A NEWLY REIMAGINED, IMMERSIVE ONLINE CLASSROOM

Six Sigma Green BeltSix Sigma Green Belt – HealthcareNEW! Six Sigma Green Belt – GovernmentSix Sigma Green Belt – Financial ServicesSix Sigma Green Belt – Information TechnologyFeaturing specialized content for professionals in key business settings, these five courses are for individuals with little or no prior experience with Six Sigma methodologies. They’re an ideal way to learn to understand, interpret and use the core concepts of Six Sigma to make better business decisions. Each course is taught by Villanova University’s superior online faculty in a completely reimagined, engaging online learning environment. In addition to the topics listed below, each course spotlights case studies and examples from healthcare, government, financial services, information technology and other fields. Managers responsible for top line growth will gain skills to implement cost reductions and improved organizational capability and capacity. There are no prerequisites.

What You’ll Learn:• What Is Six Sigma• The History of Six Sigma and the Prominent People in Six Sigma• DMAIC Methodology Overview• Six Sigma Math Primer• The Project Scope and Charter • Determining Customer Needs and Requirements • Critical to Quality Tree and Kano Model• Process Mapping and SIPOC • Graphic Analysis Tools• Measures of Central Tendency• Variation and Standard Deviation• Calculating the Baseline Sigma• Cause and Effect Diagrams • Multi Vari Charts• Hypothesis Testing• T-Tests• Chi Square Analysis• Mistake Proofing• FMEA• Design of Experiments• Pilot Testing• Implementation Planning• Introduction to Control Charts and Their Construction• Process Capability

Lean Six SigmaLean Six Sigma – HealthcareNEW! Lean Six Sigma – GovernmentPresented through a completely reimagined, dynamic online learning experience, these eight-week certificate courses help managers and non-managers alike gain valuable skills that can be used immediately to analyze performance. Lean is a vital part of today’s business environment. Lean Six Sigma attacks inefficiencies – wastes caused by defects, non value-added flow of information or materials, data storage, stacks of inventory, overproduction and extra processing. Each of these programs provides techniques that can help professionals lead successfully in both service and manufacturing industries. There are no prerequisites.

What You’ll Learn:• What Is Lean • Lean Principles• Value and Waste• Lean vs Six Sigma• Prominent Figures of Lean• Chartering Projects• Group Decision Making• The 7M Tools• Identifying Customer Needs and Requirements• Specifying Value and Value Add• The Eight Wastes in-Depth• Gemba and Waste Walks• Value Stream Mapping for Service and Manufacturing• Spaghetti Mapping• Quick Changeovers (SMED)• Pull Systems and Just-in-Time Concepts• Scheduling Pull Systems• Kanbans and Visual Signaling• Establishing a Visual Workplace• Failure Mode Effects Analysis (FMEA)• Poka Yoke• 5s/6s in Service and Manufacturing• Total Productive Maintenance• Standard Work• Kaizen Philosophy• Preparing Teams for Kaizen Events• Kaizen Events Day By Day• Individual, Point, and Process Kaizen• Lean Deployment• Hoshin Planning





COMPLETE YOUR MASTER CERTIFICATE PROGRAM WITH A BLACK BELT COURSE

Lean Six Sigma Black BeltLean Six Sigma Black Belt – HealthcareNEW! Lean Six Sigma Black Belt – GovernmentThis 16-week certificate course is designed for experienced Six Sigma practitioners with Green Belt training or equivalent work experience. In a completely reimagined, engaging online learning environment, students learn how to lead quality projects, preparing to coach and mentor Green Belts on their Six Sigma projects and execute Six Sigma techniques and strategies at the Black Belt level.

What You’ll Learn:• DMAIC and Kaizen Overview and Integration• Team Dynamics and Stages• 7M Tools• Advanced House of Quality• Flow Charting and Cross Functional Process Mapping• Value Stream Mapping in DMAIC• Quincunx Demonstration• 1.5 Sigma Shift• Gauge R&R studies• Measurement System Evaluation Studies (MSE/MSA)• Process Capability (Pp/Ppk)• Waste Walks • Theory of Constraints• One Way Analysis of Variance (ANOVA)• FMEA• Binomial and Poisson Distribution Applications• Exponential, Hypergeometric, and Lognormal Distributions• Planning and Organizing Designed Experiments• Full Factorial Designs• Fraction Factorial Designs• Taguchi Design • TRIZ and Theory of Constraints• QxA=E• Statistical Process Control • XmR Charts• Process Capability Studies (Cp,Cpk)• Continual Improvement Planning• Design for Six Sigma (DMADV, DMADOV)• Creating a Six Sigma Culture• Pitfalls to Avoid in Implementing Six Sigma• Selection of Improvement Approaches

BEGIN YOUR ADVANCED MASTER CERTIFICATE WITH THIS REQUIRED COURSE

Lean Six Sigma Master Black BeltPresented with a completely reimagined, dynamic online learning experience, this 12-week course – a foundational part of the Advanced Master Certificate in Lean Six Sigma program – can take students to the pinnacle of Six Sigma expertise. Through case studies, a course project and expert instruction, you can master the skills needed to motivate, manage and mentor Black Belt leaders. The course is an ideal way to increase cost savings and improve performance, drive crucial organizational change and implement an enterprise-wide approach to Lean Six Sigma.

What You’ll Learn:• How to Develop and Deploy Quality Plans• Stakeholder and Customer Input• Organizational Assessment and Measures of Excellence• Project Tools and Project Definition• Integrating Quality Initiatives• Analyzing Stakeholders• Lean Basics, Value Stream Mapping and Kaizen• Reliability Metrics and Models• Failure Reporting Analysis and Corrective Action (FRACAS)• FMEA and Design Review to Manage Risk• DFSS (Design for Six Sigma) Models• Supplier Relationships and Selection Strategies• Gage R&R Using Minitab• Gage Study and Kappa Statistic• Financial Measures to Analyze Performance• Measuring Quality Costs• One Way ANOVA• Statistical Normality Tests• Levene’s Test• Mood’s Median Test• Friedman’s Test• Simple and Multiple Regression• KPIV and KPOV• Nested Designs and Change Variables• Main Effect Plots and Interaction Plots• Fold-Over Design• Central Limit Theorem• Time-Weighted and Multivariate Control Charts• Organizational Readiness for Lean Six Sigma• Negotiation and Managing Conflict• Assess Training Needs and Developing Strategies





INTRODUCING ALL-NEW CERTIFICATE COURSES FOR ADVANCED-LEVEL SIX SIGMA PRACTITIONERS

NEW! Design of Experiments (Specialist Certificate)Design of Experiments (DOE) is a powerful tool within the Six Sigma body of knowledge – and is a way of identifying key elements that can improve your processes and optimize your solutions. DOE addresses problem issues using powerful scientific principles to get you to the best solutions quickly. Long used in manufacturing, Design of Experiments can be applied to process improvements in all sectors. You will receive a specialist certificate of achievement at the completion of this course.

What You’ll Learn:• Introduction to Designed Experiments• Philosophy of DOE• Blocking and Randomization• The Full Factorial Design Pt.1• The Full Factorial Design Pt 2• Fractional Factorial Designs• Blocking Designs• The Taguchi Approach• Response Surface Methods• Designed Experiments in Practice• Observational Studies and Designed Experiments• Main Effects and Interaction Effects• “Noise” Variables• Advantages of Response Surface Designs• Putting the DOE Approach to Work

NEW! Design for Six Sigma (Specialist Certificate)Often processes are limited in their ability to be improved by mere problem solving. They need fundamental design changes. Design for Six Sigma (DFSS), an advanced version of Six Sigma, uses variations of the powerful DMAIC methodology to actually design new processes capable of achieving Six Sigma levels of performance. You will receive a specialist certificate of achievement at the completion of this course.

What You’ll Learn:• Introduction to Design for Six Sigma• The Role of Project Management in DFSS• A Review of Selected Six Sigma Tools• The Identity Phase: Define and Measure• The Design Phase: Analyze• The Optimize Phase: Improve• The Validate Phase: Control• Managing and Monitoring the Product/Process Life Cycle• Challenges in Product and Process Design• Translating “Needs” Into Design Characteristics• Analyzing Customer Needs• Mapping Metrics• Prototyping and Reliability Management• Standardization Management• Planning for Knowledge Transfer to Other Projects

NEW! Lean Innovation and ManagementLean Innovation and Management addresses the impact lean can have in driving innovation to the next level. The simplicity and quick wins of Lean can be a limitations as much as an advantage if it is not lead properly. This course will show you how to apply Lean tools, along with managing and leading Lean initiatives to bold new approaches for the organization.

What You’ll Learn:• Introduction to the Practice of Innovation• Improvement vs Innovation• Economics and Innovation• Role of Creativity• The Role of Experimentation• “Sustaining” Innovation vs “Disruptive” Innovations• Change Management and Organizational Culture• Innovation and Technological Change• Experimentation and “Rapid Failure”• The Application of Lean Tools to Drive Innovation• Managing Lean for Breakthrough Performance• Leading Lean Towards Innovation vs Budget Reduction





Wayne R. Brantley, MS Ed, PMP®

Mr. Brantley is the Associate Vice President of Villanova University Professional Education Online. He has taught and consulted project management around the world to Fortune 500 companies. He has over 24 years of experience from the Air Force as a project manager for AF technology training and curriculum development programs. A dynamic presenter and trainer, he has spoken at numerous conferences such as the Project Management Institute (PMI®) and the American Society of Training and Development (ASTD) annual conferences. Mr. Brantley has been or is currently an adjunct faculty member at Villanova University, George Washington University and the University of Alaska.

Tina AgustiadyMs. Agustiady is an author and certified Six Sigma Master Black Belt and Continuous Improvement Leader. She is the Lean Division President of the Institute of Industrial Engineers (IIE) and also serves IIE as a Board Director and Chairman for the IIE annual conferences and Lean Six Sigma conferences. In her most recent experience with Philips Healthcare, she was a Director, Operations Master Black Belt, driving all continuous improvement projects in the CT/AMI Operations functions and bringing efficiency and effectiveness to the highest performance levels throughout Philips Healthcare.

Steve Babb, MS, MBBA leader with 30-plus years of experience in medical device, chemical processing, aerospace, nuclear, information technology and business consulting industries, Mr. Babb excels at creating chains of value and quality extending from suppliers through customers. Since joining BioDerm in 2007, he has created and patented several new consumable medical products, and released them to market using Design for Six Sigma (DFSS) and Lean Six Sigma. Mr. Babb is an Organizational & Lean Process Transformation leader with a diverse background.

Ron Crabtree, CPIM, CIRMMr. Crabtree is an internationally recognized expert in business process improvement methodologies. He has 30 years of experience in a variety of business settings, from small privately held manufacturers to Fortune 100 corporations, and leading global management consulting firms.

Robert G. Elliott II, PhDA Lean Six Sigma Black Belt, Dr. Elliott is the Manager and a lead instructor for Villanova University’s online Six Sigma programs. He holds a bachelor’s degree from Pennsylvania State University and a PhD in Cognitive Psychology from Florida State, where his research focused on human performance, human factors, problem solving, decision making, group processes and applied statistics.

Patrick Davidson, MA, CSSBBThe Operations Manager for Beaver Aerospace & Defense, Inc., Mr. Davidson has directed and sponsored dozens of Kaizen events resulting in hundreds of thousands of dollars in cost savings. An ASQ Certified Six Sigma Black Belt, he has been a member of the Board of Examiners for the Michigan Quality Leadership Award. Mr. Davidson has a BS in Mathematics from Xavier University and an MA in Educational Leadership from Eastern Michigan University.

William DemidovichMr. Demidovich holds Master Black Belt certification and is an experienced Internal Systems Improvement Consultant with proven results in aligning, prioritizing, improving and sustaining outcomes for respective public sector, non-profit and private sector entities. He is also a Master Moderator for strategic planning sessions, including highly visible and sensitive projects that resulted in improved customer satisfaction and over $100 million in cost savings.

George Eckes, BA, MSMr. Eckes is Founder, President and Chief Executive Officer of Colorado-based consulting group Eckes & Associates. His consulting firm helped clients such as HP, Cisco and others save more than $50 million in a single year. He earned a BA in Psychology from the University of Notre Dame before completing his Master of Science from Eastern Michigan University.

Adrienne ElberfeldMs. Elberfeld is a Senior VP Quality and Operational Excellence for Cooper University Health Care with more than 20 years of healthcare experience. She serves as Administrator of the Quality Committee of the Board of Trustees and is a GE-Certified Master Lean Six Sigma Black Belt and Master Change Agent.

VILLANOVA ONLINE FACULTY AND PRACTICING PROFESSIONALSVillanova University online faculty and staff bring a wealth of knowledge and real-world experience to instructional development and delivery.





Douglas Evans, BSEE, MSMr. Evans has been working in Six Sigma since 1994, when he was the Lead Quality Engineer for the U.S. Air Force working with Texas Instruments. After retiring from the Air Force, he joined Corning Inc. as a Senior Statistician, implementing a Six Sigma program at its Canton, New York plant that achieved a Best Practice award in 2000. Mr. Evans works as a Master Black Belt in Medical Quality at Quest Diagnostics. He earned a BS in Electrical Engineering from University of Maryland in 1988 and an MS in Applied Statistics from University of West Florida in 1997.

Ken Fisher, MBAMr. Fisher is an experienced mid-senior leader with a track record of success in Lean implementations and operations management. In addition, he has a degree in Industrial Engineering, an MBA and Lean Six Sigma Black Belt certification.

Gordon LewisMr. Lewis has over 20 years of experience as a writer, editor and instructional designer. He has designed more than 50 courses for Fortune 500 clients such as Rand McNally, United Airlines, Cisco Systems and Traveler’s Insurance. Course topics have ranged from diversity and inclusion to the time value of money.

Robert Lidtke, CSSBB, MSAMr. Lidtke developed his Six Sigma/Lean knowledge working in diverse manufacturing environments. He earned his Bachelor’s in Electrical Engineering from Michigan Technological University and an MS in Administration from Central Michigan University. He received Six Sigma Black Belt certification from ASQ and a Lean Manufacturing Certificate from the University of Michigan.

Mark McComb, PhDMr. McComb received his PhD in Management Science from the Stuart Graduate School of Business at the Illinois Institute of Technology in Chicago. He has graduate degrees in Mathematics and Philosophy from the University of Louisville. Mr. McComb worked as a Quality Manager and Statistician for several companies.

Dan Munson, CSSBB, CQE (ASQ)Mr. Munson’s background includes over 20 years at Honeywell and Storage Technology. He has consulted on process improvement methodologies worldwide with companies including 3M, Alcoa, AMP, Philips, Litton, National/Panasonic, Siemens and Sumotomo. Mr. Munson is a talented instructor in the tools and techniques of Six Sigma. He has been the keynote speaker on various Six Sigma topics at numerous supplier symposia and quality conferences.

Susan McGann, RN, BSN, MBAMs. McGann is the President and CEO of Pivotal Healthcare Solutions. She was among the nation’s first healthcare Six Sigma Master Black Belts. Ms. McGann has worked in all levels of the healthcare industry, successfully leading Six Sigma deployments and curriculum development. She earned a BS in Nursing from the University of Delaware and an MBA from Drexel University.

Paige Tarchokov Ms. Tarchokov served as a strategic member of a Fortune 500 company, consulted a variety of non-profit and for-profit executive teams and has been recognized as an Organizational & Lean Process Transformation Leader.

Brad Whittaker Mr. Whittaker is a statistically grounded and process-focused Business Improvement Executive with over 25 years of experience implementing self-sustaining improvement models. His industry experience as a consultant or employee includes healthcare, pharmaceuticals, medical devices, specialty chemicals, IT solutions, revenue cycle, automotive and management consulting.

Karen Young, BS, MPM, CSSBB A graduate of Villanova University’s Six Sigma program and a Certified Six Sigma Black Belt, Ms. Young is President and CEO of Strategic Solutions and Associates, LLC. She has a BS in Biology and a Master’s in Project Management.

Kimi Hirotsu Ziemski, PMP® Ms. Ziemski has been an international facilitator and speaker for 20 years. She also contributed to the leadership best practices for courses in project management as well as the text for the business analyst library published in 2008.





University Alliance (UA) is a leader in facilitating the online delivery of associate’s, bachelor’s and master’s degrees as well as professional certificate programs from the nation’s leading traditional universities and institutions. Universities powered by UA’s technology and support services have surpassed 757,000 individual enrollments from more than 185,000 students – making UA one of the largest facilitators of e-learning in the country. Universities that collaborate with UA include Villanova University, the University of Notre Dame’s Mendoza College of Business, Florida Institute of Technology, Michigan State University, University of Florida, University of South Florida, Valparaiso University, New England College, University of San Francisco, Jacksonville University and The University of Scranton.

One simple call connects you to a broad range of benefits. You will be assigned an enrollment services representative who serves as your contact for nonacademic issues – answering questions about financing options, helping you to enroll in the next class and more. Technical support personnel are available 24 hours a day, and other professionals are also easily accessible every step of the way.

CERTIFICATE PROGRAM TUITION

Master Certificates and Advanced Master Certificate in Six SigmaSix Sigma Green BeltSix Sigma Green Belt – HealthcareSix Sigma Green Belt – GovernmentSix Sigma Green Belt – Financial ServicesSix Sigma Green Belt – Information Technology $2,295

Lean Six SigmaLean Six Sigma – HealthcareLean Six Sigma – Government $2,495

Lean Six Sigma Black BeltLean Six Sigma Black Belt – HealthcareLean Six Sigma Black Belt – Government $4,095

Master Certificate in Six Sigma*Master Certificate in Six Sigma – Healthcare*Master Certificate in Six Sigma – Government*Master Certificate in Six Sigma – Financial Services*Master Certificate in Six Sigma – Information Technology* $7,395

Lean Six Sigma Master Black BeltDesign of ExperimentsDesign for Six SigmaLean Innovation & Management

$3,495$2,495$2,495$2,495

Advanced Master Certificate in Lean Six Sigma** Includes Lean Six Sigma Master Black Belt and 2 required electives. $6,995

*$1,490 savings on the Master Certificate | **$1,490 savings on the Advanced Master Certificate

Six Sigma Yellow Belt Non-Certificate Primer Course $695

Continuing Education Units (CEUs) Earned: Six Sigma Green Belt: 4.5 CEUs; Lean Six Sigma: 5.0 CEUs; Lean Six Sigma Black Belt: 9.0 CEUs; Lean Six Sigma Master Black Belt: 7.5 CEUs; Design of Experiments: 6.0 CEUs; Design for Six Sigma: 6.0 CEUs; Lean Innovation & Management: 5.0 CEUs; Six Sigma Yellow Belt (non-certificate primer course): 2.0 CEUs. Professional Development Units (PDUs) Earned: Six Sigma Green Belt: 45 PDUs (15T, 15L, 15S); Lean Six Sigma: 50 PDUs (15T, 15L, 20S); Lean Six Sigma Black Belt: 90 PDUs (25T, 30L, 35S); Lean Six Sigma Master Black Belt: 75 PDUs (25T, 20L, 30S); Design of Experiments: 60 PDUs; Design for Six Sigma: 60 PDUs; Lean Innovation & Management: 50 PDUs; Six Sigma Yellow Belt (non-certificate primer course): 20 PDUs. ACE Credit Recommendations: The American Council on Education (ACE) recommends three undergraduate credit hours for each of the Six Sigma Green Belt courses, three credit hours for Lean Six Sigma courses, and six credit hours for the Lean Six Sigma Black Belt courses and Lean Six Sigma Master Black Belt. Military Clock Hours: Six Sigma Green Belt: 113; Lean Six Sigma: 113; Lean Six Sigma Black Belt: 226; Lean Six Sigma Master Black Belt: 165.








SIX SIGMA SUCCESS STORIESThousands of successful professionals have experienced the unequaled advantages of Six Sigma training from Villanova. These are just a few of them:

“Last year I completed the Villanova Six Sigma Green Belt and Black Belt classes, which were fantastic! Then I sat for the certification exam, passed it, and became a certified Lean Six Sigma Black Belt.”

Patrick Valentine, Regional Manager, Electrochemicals

“I enrolled in the Six Sigma program to validate my experience and increase my marketability. Because I am in a career transition mode and I’m financing the program myself, I would not take on that level of investment if I did not believe it would benefit me. Even before finishing the program, I have already received accolades on my pursuit of impressive new credentials and professional designations. I would encourage anyone to take advantage of this training.”

Cecile E. Stephenson, Principal Management Consultant, Business Management Consulting

“I have enjoyed this [Six Sigma Green Belt] experience in learning and education more than any I have ever had. For advanced learning, this is far and away the best I have ever experienced. This should be the wave of the future for all post BS/BA education. I have really enjoyed this learning experience.”

Stephen Hans, Kennewick, WA

MASTER THE SKILLS THAT CAN DELIVER RESULTSTrained Six Sigma experts have helped transform companies worldwide, including:• American Express• Bank of America• Ford Motor Company• GE• Honeywell• HP• HSBC• Motorola• Samsung Electronics• Wells Fargo

WHAT TYPES OF ASSISTANCE AND EXCLUSIVE SAVINGS ARE AVAILABLE?

Tuition AssistanceYour tuition cost may be covered by your company’s tuition assistance program and may also be tax deductible. Consult your HR department and your tax advisor for more information.

Smart Option LoanSallie Mae offers a flexible, low-cost loan product specifically designed to help working adults who enroll in an accredited university’s distance learning certificate program. For more information on the Sallie Mae Smart Option LoanSM, contact a program representative today or fill out an online application.

Military and Government SavingsExclusive savings of 15% per course are available for active U.S. military servicemembers. For more information, call 855-300-1473. In addition, all federal, state and local government employees are eligible, via our agreement with the National Technical Information Service (NTIS), to save 10% off individual certificate courses and 5% off master certificate programs. Call 855-300-1473 and identify yourself as a government employee to benefit from these savings.







Corporate RatesAre Available

Î 855-300-1473 Î [email protected]

A DIVERSE NETWORKJoin the growing number of companies nationwide who have experienced the University Alliance difference:• American Mobile Healthcare• Bank of America• BASF Corporation• Boehringer Ingelheim• Booz | Allen | Hamilton• Cigna• Defense Acquisition University• Deterrent Technology• EdLink, LLC• FedEx Corporation• Genesys Healthcare• Hallmark Health Systems• HighMark, Inc.• Institute of Financial Consultants• Interactive Advertising Bureau• Johnson & Johnson• Kinetic Concepts, Inc.• KPMG• National Assoc. of Gov’t. Contractors• National Technical Information

Services• Pitney Bowes• Plexis Healthcare Systems• Scholarship Management Services• Smith & Nephew• STIHL, Inc.• SunGard Data Systems• The Boeing Corporation• Tuition Advisory Services• U.S. Armed Forces• U.S. Dept. of Defense• U.S. Dept. of Homeland Security• U.S. Dept. of Labor• Wabash National• Wackenhut Services, Inc.• Xerox Corporation

CORPORATE TRAINING

Unleash the Power of Your OrganizationEstablish a corporate training program today and position your organization for positive results! We can customize the content, delivery and/or branding to your organization’s training needs – all at special corporate rates that won’t break your budget!

What You’ll Get A well-educated workforce is the first step toward corporate success. Along with saving your company valuable time and money, you’ll provide your employees with the opportunity to learn the necessary skills to lead improvement initiatives that result in measurable sales growth, economic value, customer satisfaction and retention, and employee satisfaction and motivation. These skills will help increase your bottom line and create a streamlined work environment.

Start With a Pilot Program!Register a group of your employees in an online class, and see how their newly acquired knowledge increases productivity and impacts your bottom line. This pilot program offers the following services to your organization:

• Special corporate pricing • A unique, expert-led online session to “kick off” the course • A survey of employees after class to ensure quality and satisfaction• An end-of-course review with corporate managers• All employees will be in the same online class

Extraordinary Results Call for Extraordinary TrainingAccording to an ASQ report called Making the Economic Case for Quality, many organizations have benefitted significantly from implementing Six Sigma methodology:

• Samsung Electronics claimed cumulative financial benefits of $1.5 billion during its first two years of Six Sigma implementation.

• Bank of America improved processing for same-day payments by 22% and same-day deposits by 35%.

• Southside Hospital in Bay Shore, NY reduced test turnaround times in its nuclear medicine department from 68 hours to an average of 32 hours.


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Customized Training Solutions: You Define It, We Design ItA Top-Ranked, Accredited UniversityLeverage the prestige, credibility and academic excellence of Villanova University to deliver superior corporate education.

Respected CredentialsEmpower and motivate your employees with valuable skills and certificates upon completion of each course.

Flexible Program ContentChoose from today’s most in-demand disciplines. Add, remove, change or replace modules to suit your needs.

Your Proprietary Training MaterialsSeamlessly integrate your existing training materials with flexible course content.

Subject Matter Experts (Yours and/or Ours)Consolidate the expertise of your organization’s leaders and our faculty for optimal learning outcomes.

Cutting-Edge Online Learning TechnologyEnsure consistent messaging with a state-of-the-art e-learning system that includes streaming video lectures, archived live sessions, message boards, chat rooms and email.

Corporate-Branded Learning EnvironmentChoose a learning environment devoted strictly to your team, taught online by an instructor dedicated to your organization. This private course enables your team to relate your specific organizational process content to the learning environment. Participants enjoy rich interaction through weekly, instructor-led “live” virtual classes using two-way voice over Internet and electronic white board technology, as well as a dedicated message board.

Instructional Design & Course DevelopmentGenerate excitement and disseminate critical information by bringing your executives into the virtual classroom. Direct and star in customized modules filmed at our studio or your offices.

Demonstrated Experience, Proven ResultsTeam up with the University Alliance and tap into today’s most in-demand business topics. Choose from Six Sigma and Lean, project management, leadership and many other subjects. Call today and ask how we’re helping some of the world’s most successful organizations revolutionize their corporate training – and how we can do the same for you.

CORPORATE BRANDED LEARNING ENVIRONMENT Villanova University can provide customized corporate training:• Exclusive online classroom• Dedicated instructor• Customized virtual classes• Customized message board

BENEFITS OF ONLINE LEARNING• 24/7 accessibility• No mandatory log-in times• No classroom attendance• High degree of interaction• Consistency of training• Efficient learning process • No travel • No lost opportunity cost• No lost productivity

Corporate RatesAre Available

Î 855-300-1473 Î [email protected]


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9417 Princess Palm Avenue | Tampa, FL 33619-8313

www.UniversityAlliance.com

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Company, products and service names may be trademarks of their respective owners.

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