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The New Collaboration ExperienceBola Adegbonmire

• Collaboration Sales lead Sub-Saharan Africa

• June 28 2011

• But need to balance personal productivity with enterprise-class control

The Enterprise Becomes Social

Employee CollaborationCustomer Collaboration

Any Time and Place

• But poor experiences can result from incompatible systems and poor media handling

Video Becomes Pervasive...

Across all Devices

Thin ClientsCloud Based Applications

• Challenging to provide rich media and consistent experience across hosting models

The Rise of Cloud Computing...`

Business Requirements have EvolvedNew Capabilities needed for Efficiency and Competitiveness

MobileSecure access to information and people from any device, anywhere

VirtualAgility and scale on demand,

Rich media with VDI economics,

SocialExpertise & Information location,

Proactive customer interaction

VisualHigh quality interaction from anywhere, realtime and offline

Transitioning to a Post-PC World

PC World Post-PC World

Client OS

Server

Architecture

Applications

Devices

New choices at every layer of the Traditional Stack

The Real World Today

Wide Variety of Collaboration Needs

Wide Variety of Collaboration Technologies

Mobile, Office, Home,

Inter-Company Smartphones, Tablets,

Laptops, Thin Clients

Video, Voice, Web,

Social, Business Apps

Cloud On-Premises

Need a Holistic, Architectural Approach

ANY CONTENTANYWHERE ANY DEVICEINTEGRATED COLLABORATION EXPERIENCE

Wide Variety of Collaboration Technologies

Video handled as Easily

as Voice, Data

Flexible Access

from All Clients

Richest Experience

in Any Location

Secure

Mobility

Wide Variety of Collaboration Needs

The New Collaborative WorkspaceMobile, Social, Visual, Virtual

This core is accessed by any combination of end-user clients, devices and applications from Cisco or third parties

Delivering a Consistent ExperienceAnywhere, Any Content, on Any Device

Network Services

Medianet Services

CollaborationServices

Client Services

CollaborationApplications

Devices

Cisco Strategic Direction

Secure

MobilityFlexible

Consumption Models

Enterprise

Social SoftwarePervasive Video

Interoperable,

Open Architecture

Integrated Experience

Cisco Collaboration Portfolio

IP COMMUNICATIONS

MOBILE APPLICATIONS

CONFERENCINGCUSTOMER CARE

MESSAGING

ENTERPRISE SOCIAL SOFTWARE

TELEPRESENCE

New Collaboration ExperiencesWith Cisco IP Communications

Intelligent Contact

Routing

Virtual Meetings

IP COMMUNICATIONS

Virtual Teams with

Click to Call

Intercompany Supplier Collaboration

High Fidelity On-Premises Conferencing

Streamlined Workflows

MOBILE

APPLICATIONSOffice Communications

on the Go

CUSTOMER CARE CONFERENCING

ENTERPRISE SOCIAL SOFTWARETELEPRESENCE

MESSAGING

Lobby Ambassador

Expert On Demand

Virtual Meetings

IP COMMUNICATIONS

Active Collaboration Room

One Button integrationTELEPRESENCE

HD Recording Studio

Classroom of The Future

Financial Expert

CUSTOMER CARE CONFERENCING

New Collaboration ExperiencesWith Cisco TelePresence

ENTERPRISE SOCIAL SOFTWARE

Cisco Collaboration Portfolio

IP Telephony

Communications Endpoints and Applications

Hosted Unified Communications

IP COMMUNICATIONS

Reduce TCO, improve user experience and productivity, and increase

business relevance with secure, resilient, and scalable voice services

Cisco Collaboration Portfolio

Video, Audio and Web Meetings

Training, Support and Event Solutions

Conferencing

Leverage the best of premises-based and SaaS offerings to deliver the

industry’s most compelling and cost-effective conferencing experiences

Cisco Collaboration Portfolio

Contact Center Routing and Queuing

Voice Self-Service

Social Media Customer Care

Customer Care

Drive true customer intimacy by quickly and proactively connecting people

with the information, expertise, and support they need

Cisco Collaboration Portfolio

Enterprise Collaboration Platform

Social Video Sharing

Prosumer Video Capture

Enterprise Social Software

Drive global productivity by dynamically connecting and empowering

the most appropriate people, content, and expertise through virtual

workgroups and communities

Cisco Collaboration Portfolio

Voice and Unified Messaging

Enterprise Instant Messaging and Presence

Messaging

Drive productivity and accelerate business processes by enabling employees

to access and deliver messages via any medium, anywhere, on any device

Cisco Collaboration Portfolio

Unified Mobile Applications

Cisco WebEx Meeting Applications for

Smartphones

Business Tablet and Wireless IP Phones

Mobile Applications

Increase employee productivity and control mobile costs by making mobile

devices extensions of the enterprise network

Cisco Collaboration Portfolio

Immersive, Multipurpose and Personal Endpoints

Scalable, Interoperable Infrastructure

Secure Intercompany Services

Native Multiscreen Interoperability

Media Services Infrastructure

Telepresence

Re-define business processes and customer intimacy with travel-free, face to

face collaboration anytime, anywhere, and with anyone

Collaboration is Equal PartsProcess, Culture and Technology

Collaboration isn’t just about technology.We’re using collaboration to change the way we work

- John Chambers, CEO of Cisco

Process

CultureTechnology

Business Value of Collaboration

Operational

ROI

Productivity

ROIStrategic

ROI

Cost Avoidance Process Optimization Business Transformation

Closing Thoughts

25

Use Collaboration as a Competitive Differentiator

Develop a Collaboration Strategy using an Architectural approach

Design your user experience forMobile, Social, Visual and Virtual

Collaboration is a Journey, not a Project