the new normal: what we’ve learned · • mute your phones, muffle your dogs, put your babies to...
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The New Normal: What We’ve Learned
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© 2020 Cerium Networks All Rights Reserved | www.ceriumnetworks.com | 877.4CERIUM 2
Welcome
• Mute your phones, muffle your dogs, put your babies to sleep, and all those other WFH rules.
• Prize for the best Covid-19 hair cut or color.
• Chime in – share your best practices, challenges, etc.
• Put your questions in the chat box or raise your hand. We will also have time between sessions.
• Uber Eats will arrive in your inbox towards the end of today’s session.
• Give us feedback – email survey
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© 2020 Cerium Networks All Rights Reserved | www.ceriumnetworks.com | 877.4CERIUM 3
Introductions
Hailey Hyde Client Engagement
Manager
Gregg PruettVP of Technical
Sales
Kevin Mayo Director of Cybersecurity
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The New Normal: What We’ve Learned
Keeping Remote Workers Connected, Productive, and SecureHailey Hyde, Client Engagement Manager
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© 2020 Cerium Networks All Rights Reserved | www.ceriumnetworks.com | 877.4CERIUM 5
Cerium As a Use Case
Cerium already enabled for WFH• Laptops, softphone enabled• Several part-time & full-time
Updates for WFH:• MFA with Cisco DUO• VPN Upgrade• Cisco Umbrella deployment
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© 2020 Cerium Networks All Rights Reserved | www.ceriumnetworks.com | 877.4CERIUM 6
Difficulties & Lessons Learned
Issues we’ve seen: • Remote desktop issues on a
minor level• Connectivity issues private
internet provide, bandwidth problems
• Supply chain issues: headsets and other WFH equipment in high demand
Overall Biggest Lesson
Biggest challenge is not the solution itself, but how its being used in a new environment.
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© 2020 Cerium Networks All Rights Reserved | www.ceriumnetworks.com | 877.4CERIUM 7
Best Practices- What We’ve Learned
Private internet connections can affect call quality, streaming quality, and more….all which impact working from home
• Wired connection better• Stagger bandwidth usage• Private internet can have asynchronous speeds
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© 2020 Cerium Networks All Rights Reserved | www.ceriumnetworks.com | 877.4CERIUM 8
Education- Empower End Users
A remote working tool only works if the end user knows how to use it
• Training resources• Contact for troubleshooting• “Champions” for end user groups
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© 2020 Cerium Networks All Rights Reserved | www.ceriumnetworks.com | 877.4CERIUM 9
Empower Supervisors
Continue to manage their workforce effectively • First time for many managing remote• Tools and tips to assist management style
-Presence notifications -IM capabilities-Video conferencing is your friend-Daily standups, weekly one on ones-Trying new tools for engagement
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© 2020 Cerium Networks All Rights Reserved | www.ceriumnetworks.com | 877.4CERIUM 10
Quick Recap-Must Have’s
IM and presence tools Video communication capabilities Training resources in a central, accessible location-
that employees know about Tips to maximize your bandwidth and virtual
meeting experience
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© 2020 Cerium Networks All Rights Reserved | www.ceriumnetworks.com | 877.4CERIUM 11
Understand How to Professionally WFH
• Sharing space with family members=tough!• Appropriate working space• Maximize your audio and video connection when virtually
meeting• Have some patience-everyone is doing the best they can
adjusting to a new working environment
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The New Normal: What We’ve Learned
Remote Workers – Threats, Risks, and Remediation Kevin Mayo – Director of CybersecurityCISSP, CISM, CCNPx4, MCITPx3, CompTIAx6
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© 2020 Cerium Networks All Rights Reserved | www.ceriumnetworks.com | 877.4CERIUM 13
Threats to Teleworking are Many
The Primary Security Threats to Teleworkers
• Exposing the remote PC to Internet threats• Shadow IT – exposure of corporate resources
to the Internet• Insecure wireless networks• Teleworking behaviors – corporate resources
for personal use• Alteration of administrative and security
settings
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© 2020 Cerium Networks All Rights Reserved | www.ceriumnetworks.com | 877.4CERIUM 14
Exposing the Remote PC to ThreatsMove your operations out to home offices on the fly – what could go wrong, besides everything?
Wild Wild West – 1999 Warner Bros.
• Insecure Wi-Fi• Open printer ports• Browsers with unvetted plug-ins• Trackers or social media feeds attacks• Document shares on unprotected cloud
folders• COVID-19 scams under cover of health and
medical issues
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© 2020 Cerium Networks All Rights Reserved | www.ceriumnetworks.com | 877.4CERIUM 15
Hackers Never Let a Good Crisis Go to Waste
COVID-19 Scams• As of April 10th – Americans report $12 million
in COVID-19 fraud losses• Charity scams• Phishing attacks regarding health updates• COVID Currency – checks and funds from the
treasury• Blackmail attempts – threatening emails
claiming to have access to your personal information – will infect you/family with coronavirus
• Misinformation – WHO - CDC
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© 2020 Cerium Networks All Rights Reserved | www.ceriumnetworks.com | 877.4CERIUM 16
Today’s Vishing Attempt
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© 2020 Cerium Networks All Rights Reserved | www.ceriumnetworks.com | 877.4CERIUM 17
Corporate - Confidential – PII/PHI
It’s our data they use to get the money they want• Corporate Data = Ransomware Cash
• Shadow IT
• 90% of attacks are delivered via email and with disrupted management more workers will fall victim
• Healthcare clients more than any other are telling us about Ransomware attacks
• And as always – users are the weakest link in any security program
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© 2020 Cerium Networks All Rights Reserved | www.ceriumnetworks.com | 877.4CERIUM 18
Teleworker Behavior
• Letting family members use the work computer• Using work computer as personal computer• Backing up company computer outside the
company network• Altering corporate computer’s security/admin
settings• Not hardening the home router• Using open and or weak wireless PSK• Leaving home devices (printers) at factory default
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© 2020 Cerium Networks All Rights Reserved | www.ceriumnetworks.com | 877.4CERIUM 19
Security Best Practices and Remediation
People First• Teleworking Policy –
Acceptable Use• Training • Teleworking Agreement• Teleworking Schedule
YOUR EMPLOYEE
APRIL 17, 2020
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© 2020 Cerium Networks All Rights Reserved | www.ceriumnetworks.com | 877.4CERIUM 20
Controlling the PC
Protecting of the Remote PC
• Software and hardware firewall• Data protection – encryption• Antivirus and Antimalware• Polymorphism and Behavioral
Algorithms• Patches, Patching, and Patching
Madness
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© 2020 Cerium Networks All Rights Reserved | www.ceriumnetworks.com | 877.4CERIUM 21
VPN and Split Tunneling
Tunnel Your Corporate – Punt the Rest
• Reduce firewall bandwidth and processor constraints
• Encrypt only what is needed rather than everything
• Risky balance – firewall benefits but corporate governance suffers
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© 2020 Cerium Networks All Rights Reserved | www.ceriumnetworks.com | 877.4CERIUM 22
Controlling Content and Acceptable Use
How Cerium Controls its Remote Workforce
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© 2020 Cerium Networks All Rights Reserved | www.ceriumnetworks.com | 877.4CERIUM 23
Identify, Authenticate, and Authorize
How Cerium Controls its Remote Workforce
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© 2020 Cerium Networks All Rights Reserved | www.ceriumnetworks.com | 877.4CERIUM 24
Cerium Thank You Manila Style!!!
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© 2020 Cerium Networks All Rights Reserved | www.ceriumnetworks.com | 877.4CERIUM 25
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© 2020 Cerium Networks All Rights Reserved | www.ceriumnetworks.com | 877.4CERIUM 26
Best Covid-19 Hair Cut
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© 2020 Cerium Networks All Rights Reserved | www.ceriumnetworks.com | 877.4CERIUM 27
Thank You!
• Look for your Uber gift card in your inbox• Give us Feedback – look for a survey in your inbox• Resources:
• Business continuity resource webpage• Email: [email protected]• Video: Be sure to watch Post Pandemic Planning for Our future from our
president- Roger Junkermier• Mark Your Calendars for Sessions Two & Three:
Session Two: Friday, May 1 | 9:00 AM Pacific | 10:00 AM MountainBehind the scenes: We pull back the curtains on the infrastructure that makes remote work possible
Session Three: Friday, May 15 | 9:00 AM Pacific | 10:00 AM MountainConnecting to Cloud Unified Communications: Helping position your company for the new normal.