Our Dharma

Chairman and Chief Executive

Mr. Prithvi Raj Singh Oberoi is the Chairman and Chief Executive Officer of East India Hotels (EIH) Limited, the flagship company of the Oberoi Group

Mr. Oberoi is credited with placing Oberoi hotels on the international luxury traveller’s map with the opening of several award winning luxury hotels in recent years

Mr. Oberoi has been instrumental in establishing ‘The Oberoi Centre of Learning & Development’ at New Delhi in 1966

Today, this institute is considered amongst the best in Asia

Group’s Business Segments

EIH Press EIH Aviation Mercury Car Rentals

Our Fundamentals

People

Service Profit

A combination that makes The Oberoi Group a great

place to work.

Our People

People are our key asset

How you treat people reflects the culture of the workplace

The key to excellence is to focus on talent and motivation of the people

Our Perspective

Driving our Mission, Vision

and Dharma

Hiring the right people

Leadership Development

Building Employee Motivation

Managing the Talent

Retention of Key Talent

Employee Satisfaction and

Engagement

Capability Building

Company

Practices Appreciation Communication

Nurturing

Talent

Social

Responsibility

The Oberoi Group

A Great Place to Work

•Mission

•Vision

•Dharma

•Recruiting practices

•The Oberoi Alumni

Group on LinkedIn

•Employee Benefits

•STAR Program

•The Oberoi Millionaire

•Champion program

•Leading Quality

Assurance champ

•Shining Stars

•Appreciation Tree

•Team Hearts and

Minds

•Round Table

•General Manager’s

Address

•Team Lunch

•Employee Newsletter

•Bulletin Boards/ Notice Boards

•Robust Performance

Management System

•Cross Exposure

Training

•International Exposure Training

•Rain water harvesting

•Environment week

•Heat recovery system

•Flash Floods in Leh

•Tsunami relief in Japan •Blood Donation Camps

The learning centre of The Oberoi Group is

based at Maidens Hotel, Delhi

Oberoi Centre of Learning & Development

Training operations executives through two-year

postgraduate diplomas in:

•Guest service management

•Housekeeping management

•Kitchen management

Oberoi Centre of Learning & Development

This is the first post –

Operations Executive

• Almost 80% of our current General Managers and Senior

Management are alumni of OCLD. They are well groomed

and inculcated with company standards and values.

Career path through OCLD

GM

Department Head

Supervisors

Operation Assistants

Hospitality Industry- India

According to HVS India reports, India’s rank in world tourism arrivals is 41 and India has the potential to be

in the top 20.

India today, hosts about 5 million tourists annually with the potential to

increase to 18 million tourists by 2016.

India’s domestic market also is growing with 540 million domestic

travelers a year

Manpower Shortage

Over one lakh

quality rooms

available in

India

On an average,

the room to

staff ratio is

1:1.75.

Over 400

projects with

over 70,000

rooms in the

near future

With more and more hotel projects being announced

and the room inventory expected to almost double in

the next five years, the demand for trained manpower

will rise dramatically.

Industry attrition rate

25%(Approx)

Manpower crunch at the

entry and junior

management levels

Survey reveals above half

of the hotel graduates are

not interested in joining

the hospitality industry

Key Challenges

Percentage of Employees

Staff (80%)

Leadership (15%)

Middle Management (5%)

Hiring and retaining the Staff is most

challenging

Composition of Employees in a hotel

Performance

Management

Employee

Satisfaction

Surveys

Partnering in

career

planning

through

mentoring &

coaching

Team

engagement initiatives

Personal

development

targets &

need based

training

How do we meet challenges?

INSPIRE ENERGISE

CARE

Partnered with eCornell (E-Learning Programs)

Franklin Covey Workshop

Management Development Program, MDI Campus, Gurgaon

Executive Development Plan

Talent Management

THE OBEROI GROUP

TRUST

CAMARADERIE PRIDE

What makes a Great Place To Work?

Camaraderie

EMPLOYEES MANAGEMENT

GUESTS STAKEHOLDERS

Great workplace is measured by the quality of interconnected relationships that exist :

Our Key Initiatives