The One Minute ManagerBy:

Kenneth Blanchard, Ph.D

&

Spencer Johnson, M.D.

AUTOCRATIC MANAGERS

• They are always keep on the top of the situation

• They are hard nosed profit minded individuals

• Their organizations seemed to win while their people lost

DEMOCRATIC MANAGERS

• Interested in people

• Participative, Supportive and Nice individuals

• Give more importance to people than results

EFFECTIVE MANAGER

• Effective managers , manage themselves and the people they work with so that both the people and the organization profit from their presence

• ONE MINUTE MANAGER

ONE MINUTE MANAGER

Takes very little time for him to get big results

Quote

“People Who Feel Good About

Themselves – Produce Good

Results”

12 Ways to Recognize the Staff

1. Don’t Hesitate to acknowledge the good things

2. Praise in Public3. Don’t publicly praise an

individual on a team related effort

4. Post the result on the wall in big letters and in clear view to see

12 Ways to Recognize the Staff

5. Make it publicly known when there is something positive to share about an employee

6. Create a storyboard on the wall to show motivational achievement

7. Recognize and praise quickly

8. Give praise recognition and positive feedback on what means the most to the individual and team.

12 WAYS

• 9. Admiration of a person’s skill is a show of respect and recognition

• 10. Go into detail regarding the recognition• 11. Write a letter, forward the email or write

the e-mail yourself• 12. have someone in upper management

take the time to acknowledge the individual or team

Three Secrets

• One Minute Goal Setting

• One Minute Praising

• One Minute Reprimand

One Minute Goal Setting:

Make clear what our responsibilities are and what we are being held accountable for

Goals (KPI’s)

20% Cash Flow (EBITDA)35% Food Cost32% Beverage Cost4 Average Looloo12% Labor Cost 90% Validation of Staff20% Increase in Sales20% Increase in Guest Count% Decrease in managers turnover

Agree on the goals (OGSM)

80% 20% GOAL SETTING RULE

Describe what good behavior looks like

DECLINING BUDGET

Write goals in

250 words or less

KPI GOALSDEPT KPI

50%KPI 20%

KPI 20%

KPI 10%

DINING SALES GUESTCOUNT

OPEX LOOLOO

DOOR

BAR

Look at performance, see how it matches the goals and give

feedback

VIDEO

Quote

“Everyone Is A Potential Winner,

Some People are Disguised as Losers,

Don’t Let Their Appearances Fool You”

Commissary

• Lester - Gas/Electricity/Water/Other Income

• Wil - Sauces

• Jun -Trimmings/Blends

• Leo - Employees Meal/ Meat

• Macee - Pastries

EXERCISE: HOW DO YOU FEEL ?

• WHEN DO YOU WORK BEST

(Kailan ka

nagtrabaho ng mahusay)

SUMMARY: SECRET NO.1ONE MINUTE GOALS

• Goals should be printed for review

• Goals should no more than 250 words

• Goals should be clear and concise

• 80/20 Rule-80% of your results will come from 20% of your goals

• Read and re-read of your goals which requires only a MINUTE or so each time you do it

SUMMARY: ONE MINUTE GOAL

• Take a minute every once in a while out of your day to look at your performance

• See whether or not your behaviour matches your goal.

SOLVING PROBLEMS

• Problems should be explored in definable terms

• If you can’t explain what would you like to happen, then you don’t have a problem. You are just complaining

• A problem only exists if there is a difference between what is actually happening and what you desire to be happening

One Minute Praising:

Catch them doing right and praise them

Be Immediate, Don’t save it till later

ExamplesOUTSTANDING TERRIFIC ELATEDWOW! KUDOSVERY GOOD!!! CHEERSEXCELLENT WELL DONEAMAZING PERFECTUNBELIEVABLE ORIGINALEXTRAORDINARY VERY WELLREMARKABLE TREMENDOUSFANTASTIC EXPERTOVERWHELMING WONDERFULEXCEEDING BLOW ME AWAYUNUSUAL FASCINATINGCOOL SIGNIFICANT

Describe what they did right

Share your feelings about what they did right and how it helps the organization and the other

people who work there

Encourage them to do more of the same

PAY IT FORWARD

Quote

“Help People Reach Their Full Potential

– Catch Them Doing Something

Right”

FEEDBACK IS

THEBREAKFAST

FOR

CHAMPIONS

SUMMARY : ONE MINUTE PRAISING

• Tell people up front that you are going to let them know how they are doing

• Praise people immediately

• Tell people what they did right-be specific

• Tell people how good you feel about what they did right

• Stop for a moment of silence to let them feel how good you feel

• Encourage more to do the same

• Shake hands or touch people in a way that makes it clear

• That you support their success in the organization

One Minute Reprimand:

Tough on performance not tough on the person

Quote

“Goals Begin Behaviors –

Consequences Maintain Behavior”

Be immediate, specific, and describe the poor performance

SOFT IN PEOPLE AND HARD IN RESULTS

Tell them how you feel about what they did wrong

Encourage them and remind them how much you still value

them as a person

DON’T LET THEM FEEL STUPID!

Let them know it is over

SUMMARY Seret 3

1. Tell people how they are doing2. Reprimand people immediately3. Tell them what they did specifically wrong4. Shake hands, touch shoulder, let them know

you are honestly on their side5. Reaffirn that you value them as a person

and employee but not their actions6. When the reprimand is over it is over

Closing comment

“The Best Minute I Spend Is The One I Invest In

People”

Quote

“We Are Not Just Our Behavior – We Are The Person Managing Our

Behavior”

One Minute Management Flow

• He set 1 Minute Goals

• He gave 1 Minute praising

• He gave 1 Minute Reprimand

• He encouraged the people he worked to do the same

• The entire organization became effective.