the optimism quotient - tsae · 2020. 3. 17. · 9/17/2013 6 research conclusion #2: broadcasting...
TRANSCRIPT
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The Optimism Quotient:Changing our Mindset, Fueling Success
Michelle Gielan
Institute for Applied Positive Research
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Happy Week at CBS News
Positive Psychology
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Research Conclusion #1:
A Positive Brain Fuels Performance
37%50%
19%25% 37%
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Optimism Predicts Success
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Research Conclusion #2:
Broadcasting Happiness Amplifies the Effects
‐Manager Ratings
‐ Customer Service Ratings
‐ ProfitabilityProfitability
Research Conclusion #3:
We are All Broadcasters
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Color Changing Card Trick
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The Brain is a Newsroom
On what do you focus other people’s attention?
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Our Brain on Negativity/Stress
• Fight‐or‐flight
• Adrenalin
• Cortisol
• Steals Resources
Our Brain on Positivity
• Relaxed
• Dopamine
• Learning Centersturned on
• Highest performancep
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POWER LEADStrategy #1
Primes the Brain for Success, Improves Relationships
Strategy #1: Power Lead
• An positive, optimistic, inspiring beginning
• Creates or reinforces a reality that is positive and optimistic
• Activates the brain for performance
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Priming for Success: The Power Lead
• Start with Positivity: Begin conversations, meetings new assignments emails and meetings, new assignments, emails and phone calls with something positive.
• What can you say that is positive?
• Benefits:
– Focuses attention on positive
– Primes the brain for greater performance
– Raises positivity ratio
– Improve Relationships
The Power Lead in Action
Start with...
• Conversations: A positive fact or feeling
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Little Words Mean Big
Bingo, wrinkle, Florida, orange, grey
The Power Lead in Action
Start with...
• Conversations: A positive fact or feeling
• Meetings: Gratitudes, wins or praise
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The Power Lead in Action
Start with...
• Conversations: A positive fact or feeling
• Meetings: Gratitudes, wins or praise
• Emails: Warm greeting
Measurable Success: 10/5 Way
Unique patient visits Unique patient visits increased
Referrals up by 5%
Doctor Doctor satisfaction/engagement increased
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FACT CHECKStrategy #2
Builds Optimism in the Face of Challenge
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Our Brain’s Lens
Ifyou’re: Youbelieve:
AnOptimisticThinker
• Negativeevents aretemporaryandlocal
• Yourbehavior matters
N ti tAPessimisticThinker
• Negativeeventsarepermanent andpervasive
• Yourbehavior doesnotmatter
Transforming Stress: Fact Check
• Write down a negative or stressful thought
• Look for evidence of why it might be true
• Look for evidence of why it might not be true
• Benefits:
– Forces us to see available resources
M h b i b k l – Moves the brain back to a calm state
– Improves clarity, energy, engagement
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Typical Facts about Stress
• Stress makes us feel anxious, irritable, unmotivated, sometimes sad.
• Physical symptoms include headaches, upset stomach, elevated blood pressure, chest pain, and problems sleeping.
• Stress kills every major organ in the human body.
• 90% of all doctor's office visits are for stress‐l d il d l i related ailments and complaints.
• The Occupational Safety and Health Administration (OSHA) declared stress a hazard of the workplace
The Other Story
• It improves memory, cognitive ability, immune system, and metal agility.y , g y
• Bungee Jumpers: Can process information much faster than a non‐free falling control group.
• Ice Water: Memory and performance on standard cognitive tests increases
• Knee Surgery: Immune system benefits when under stress. Recovered at twice the rate of a control group not primed with stress.
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Transforming Stress: Fact Check
• Write down a negative or stressful thought
• Look for evidence of why it might be true
• Look for evidence of why it might not be true
ie: I’m never going to finish this project in time.
ie: I am drowning in emails
Fact Checking in Action
Thought: I’m not going to finish the project in time in time.
Pessimistic Evidence Optimistic Evidence
I usually manage three projects, but currently it is four.
I have only needed a deadline extension once in my 4 years here.
One of my colleagues is behind in his work.
Three of my colleagues offered to help write sections of the draft.
I ti d I l t d i il l l t I am tired. I completed a similar proposal last week, and it was well received.
I have my son’s recital tonight I can’t miss.
I can stay late tomorrow night if needed. Overall I have 20 more work hours before the deadline that I could devote to this project.
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CHANGE THE CHANNELStrategy #3
Gets the Brain back to a Positive, Optimal State
Time for an...experiment!
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Mirror Neurons
Dealing with Negativity: Change the Channel
• When you find yourself in a negative space, or you encounter someone who is being or you encounter someone who is being negative, refocus attention on something positive.
– Gratitude
– Positive Question
– I hear you but...y
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Researched Positive Habits
• Gratitudes: Write down 3 new things you are grateful for each dayare grateful for each day
• ReLive It: Choose one meaningful experience from the past 24 hours and write down every detail you can remember in two minutes
• Spread Positivity: Send a 2 minute an email • Spread Positivity: Send a 2‐minute an email each day to someone new praising or thanking them
Do one for 21 days
Start Now!
Send an email to:
Send an email to:
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Let’s Review
• Power Lead: Start with the positive to raise our positivity ratio and prime the brain for our positivity ratio and prime the brain for success
• Change the Channel: Refocus our (or someone else’s) attention on the positive to get unstuck and moving forward
• Fact Check: Look for evidence that shows us • Fact Check: Look for evidence that shows us challenges are temporary and local, and our behavior can make a difference
Thank you!Michelle Gielan
Institute for Applied Positive Research