The Overall Learning Experience

Aaron Fisher

Pratt & Whitney

Customer Training

Introduction

Is critical to a successful transfer of knowledge to the student

Agenda• Training Options• Engaging Learners

– Techniques & Practice

• Technology– Learning Systems

• Instructional Systems Design (ISD)– Adult Learning Theory

• Quality Systems

Training Options

Instructor-Led Training• ILT is still our primary business • 96% of training conducted is this type• Industry preferred training method• Allows for hands-on and special

technique training• High level of interactivity between

students and instructor

Synchronous Training• Live distance learning• Effective for short sessions (2-3

hours)– Recurring or follow-up training

– Training to address an immediate issue

Training Options

On-line Training• Self-taught computer-based

distance learning• Advantages

– Availability

– Flexibility

– Consistency

– Accuracy

Blended Learning• Combination of training types• Effective in bringing all students

to the same level of understanding prior to ILT

• Supports both pre and post ILT activities

– Pre – Location, identification, etc.

– Post – Ready reference utility, refresher tool, etc.

Engaging Learners Techniques

SmartBoards• Brings classroom to shop area• Reinforces theory during practical

exercises

3D Animations• Enhances comprehension

– mimics hands-on experience

– allows viewing of internal workings, flows, etc.

Interactivity

Engaging Learners Techniques

Engaging Learners Practice

Shop• Hands-on activities for student

learning• Shop environment designed for a real

world learning experience– Engines mounted to simulate

height on wing– Toolboxes, equipment,

consumables same as on-the-job

TechnologyLearning Systems

Learning Management System (LMS)• Foundation to a world-class learning organization• Managing training throughout the value stream

– Student self-serve registrations – Training records– Reporting– e-Learning

TechnologyLearning Systems

Learning Analytics• Measuring the complete learning experience from the student’s

perspective

Transactional & Periodic Results

Benchmarking& Ranking

Learning Levels

ComparativeAnalysis

QualityDIVE Triggers

LearnerComments

Surveys

Bloom’s TaxonomyBloom’s Taxonomy

Instructional Systems Design (ISD)Adult Learning Theory

Kirkpatrick Learning Levels• Measuring the complete learning experience from the student’s

perspective• Achieved through class student evaluations and follow-up (60

days after) evaluations to students and managers

Level1

Did they like it?

Level2

Did they learn it?

Level3

Did they use it?

Level4

What were the results?

Needed by managers

Instructional Systems Design (ISD)Adult Learning Theory

Did they like it?

Did they learn it?

Did they use it?

What were the results?

IndustryBenchmark

Instructional Systems Design (ISD)Kirkpatrick Example

Quality Systems

• UTC/P&W quality operating system

Achieving Competitive Excellence (ACE)

• EASA• Transport Canada

Regulatory Authorities

ISO 9001

Quality SystemsContinuous Improvement Example

Trending Business Process

ISO• 9000

Instructional Delivery

Monitoring key processes to promptly action a negative trend.

Company Vision

History• Recently celebrated 75 years

Facility• World-class• Next Generation Technology

Center

Accessibility• Training Credits (tuition free)

allocated at engine purchase• Pre-scheduled class offerings

and on-demand

Strong supportive culture to product training

QUESTIONS ???