The People Component• Daryliansyah Putra Anggasta 1601262194• Fadhil Indiarto Utomo 1601248662• Garda Muhammad 1601270845• I Gede Darwin Atma Winarta 1601278596

J2086 Business Process Measurement and Metrics

Managing Business Performance

• Technical Control – measuring, reporting and reviewing performance

• Social Control – how we use the technical control to manage the performance

The kind of organizations people wish to work in

• How well does the organization identify their critical factors ?

• How well does the organization fulfil these needs ?

People – Process – Performance Relationship

Long-term sustainable performance is all about people

The People ComponentAn organization, by definition, is a network of individuals who have come together for a particular purpose.- Without purpose, there is no reason for the organization- Without people, there is no organization

So, It’s critical that in measuring and managing the performance of our organizations we do not forget about the human component.We really need to understand what motivates people and what we need to change.

What motivates people ?There are 6 factors that we need to understand what motivates people1. People are naturally motivated

“In some cases, trying hard to resolve motivation issues might ending up making thing worse”

2. Rewards do not motivates people“Some people will choose to take a lower-paid job just because they

enjoy it more”3. People need to work at the highest level

“Maximize their potential and use them as problem solver and innovators”

What motivates people ?..cont.4. People need autonomy“People need autonomy over what they do, who they do with, when

they do it and how they do it”5. People need to learn

“People have desire to know more and get better at something”6. People need to get better at what they do“Most people are interested in getting better at something they do”

What needs to change ?

What needs to change ?...cont.

What needs to change ?...cont.

We need to eliminate hierarchies and create organizations that comprise networks of people working towards a common purpose

Networks are more reliable and resilient than central control and hierarchical

What needs to change ?...cont.

Giving people a higher purpose and a system that enables them to control themselves, balanced with an open, safe and participative environment, provides the basis for unleashing human imagination and passion, opening minds and breaking traditional mental models and barriers.

Control Vs. Autonomy

Balancing technical and social control

If we are to manage the performance of our organizations effectively, we really need to develop a profound understanding of this balance

Balance and harmony => Happy people => Performance

Thank You