"the performance begins long before the show starts"-a presentation for globe theatre
DESCRIPTION
"The performance begins long before the show starts"-a presentation for Globe Theatre A presentation I did for the amazing crowd at Globe Theatre, they were awesome!! A lot of chocolate and lottery tickets given away (that means they were asking lots of questions). To sum up the five points of customer service: 1. Smile 2. Use reciprocity 3. It’s always the little things 4. No one loves a company 5. Create ‘wow’ moments Have you made someone feel awesome today?TRANSCRIPT
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“The performance begins long before the show starts.”
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what happened to our world?
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our world has been flipped upside-down, how fast are things changing? a story from jeremiah owyang…
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we don’t need a taxi
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we don’t need to
stay at a hotel
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we don’t have to go to a
restaurant
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wanna start a
business?
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we don’t need to go to a
bank for financing
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you don’t need to hire
people
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you don’t need a building or pay for an entire
office
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our world has
changed
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brand: a widely held set of
believes and expectations of what you deliver
and how you deliver it, validated by customer experiences
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what is your
brand? "
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what’s the most
powerful "form of
marketing?
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word-of-mouth
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you can’t change your “brand” "
your brand is a direct reflection of your culture. to improve your brand
you must improve your culture.
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what is customer service in 2013?
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I. smile II. use reciprocity III. it’s always the little things IV. no one loves a company V. create ‘wow’ moments
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I. smile
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II. reciprocity
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caring more is a strategy
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III. it’s always the little things
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IV. No one loves a company, people love
people.
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treat everyone like they were jay-z
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v. create ‘wow’ moments
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I. smile II. use reciprocity III. it’s always the little things IV. no one loves a company V. create ‘wow’ moments
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have you made someone feel
awesome today?
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@jephmaystruck "www.strategylab.ca "
jephmaystruck.com"
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have you made someone feel
awesome today?