the pitb times - june 2014.pdf

8/12/2019 The PITB Times - June 2014.pdf

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ARFA SOFTWARE TECHNOLOGY PARKASTP is the country’s largest information and

communications technology park. It receives anaverage of 3,000 visitors every day and currently

houses 62 tenants who employ over 2,500 people.

ATSP is equipped with state-of-the-art facilities

including auditoriums and seminar rooms, and a

food court.

CITIZEN CONTACT CENTRECitizen Contact Center (CCC) is a project which aims

to actively increase an ordinary citizen’s access to

government structures.

4,500daily citizen interactions

As a multilingual, centralized call center platform

providing access to 12 different government

helplines, CCC provides citizens an always-available

direct phone and SMS link to the government. This

grants great relief and ease to citizens; especially

those who are low literate. Additionally, CCC provides

an SMS/MMS query service, a complaint line and a

broadcasting service. Over 4,500 citizens interact

with CCC on a daily basis.

1134

0800 99000

0800 02345

LAHORE HIGH COURT HELPLINE

PUNJAB HEALTH LINE

ZIMMEDAR SHEHRI HELPLINE

CITIZEN FEEDBACK MODELCitizen Feedback Model (CFM) is a service which

proactively solicits citizens’ feedback about theirinteraction with the government. When a citizen

accesses a government facility for a service, her cell

phone number is logged into a database and she

then receives an automated call in the voice of the

Chief Minister of Punjab, asking for her feedback,

followed by an SMS to which she can respond. These

feedback SMSs are then analyzed by a team of data

analysts and used to benchmark services across the

province. The ndings are sent to the DCOs of every

district.

4.4million citizens contacted

4,000corrective actions taken

45,000daily citizen interactions

Not only does CFM address the trust decit betweencitizens and the government but it also provides

service indicators which are used for data-driven

analysis to improve service delivery.

CENTRALIZED TRANSPORTDEPARTMENT AUTOMATION SYSTEM

All 36 District Transport Authorities can now issue

computerized route permits, tness certicates

and bus stand licenses etc. This system will also

help improve the quality of service delivery and

lead to the provision of better transport facilities tocommuters across the province.

300,000route permits issued

ELEARN.PUNJABElearn.Punjab has made available text books for

grades 6 through 10 online for free – along with

thousands of videos, simulations, animations, and

self-assessment exercises. Children everywhere

can now use this e-learning platform for self study.Comprehensive training workshops for public school

teachers are also scheduled over the summer.

Educators, academic institutions and citizens

are encouraged to contribute content as well. For

details, please visit:

http://elearn.punjab.gov.pk

TIMESTHE PITB

PITB focuses on using technology to automate government business processes and bring

down barriers in service delivery to citizens. It works to incorporate citizen feedback to identify

bottlenecks in the system, open data to bring transparency to the government and promote IT

entrepreneurship to cultivate a high tech industry.

DR. UMAR SAIF

Chairman, Punjab Information Technology Board

PITB has taken numerous initiatives to provide swift, effective andinnovative IT solutions in Punjab, and has achieved considerable successwithin a short span of time. This newsletter will give a brief overview ofsome of PITB’s projects.

ARFA SOFTWARE TECHNOLOGY PARK

CITIZEN CONTACT CENTER

CITIZEN FEEDBACK MODEL

CENTRALIZED TRANSPORT AUTOMATION SYSTEM

ELEARN.PUNJAB

p. 02FACILITATION CENTER

AUTOMATED FARE COLLECTION

MOBILE TOKEN TAX COLLECTION

TRAFFIC TICKETING SYSTEM

DRIVING LICENSE ISSUANCE MGMT. SYSTEM

p.

03HEALTH WATCH

DISEASE SURVEILLANCE SYSTEM

DRUG INSPECTION MONITORING & EVALUATION

PUNJAB ONLINE PROCUREMENT SYSTEM

DENGUE ACTIVITY TRACKING SYSTEM

CRIME MAPPING

LIVESTOCK & AGRICULTURE MONITORING

p. 04ONLINE COLLEGE ADMISSIONS SYSTEM

PUBLIC SCHOOL ENROLMENT MONITORING

ELECTRONIC STUDENT ASSESSMENTS

STUDENT ATTENDANCE SYSTEM

PLAN9

Issue # 01, June 2014

Punjab Information Technology Board

Punjab Information Technology Board (92) 42 35880062 [email protected] www.pitb.gov.pk



AUTOMATED FARE COLLECTION FORMASS TRANSIT SYSTEMSThis modern mass-transit facility is powered by

an industry-standard Automated Fare Collection

and Bus Scheduling System which enables

commuters to reach their destinations on time.

These systems have been implemented by PITB for

the Punjab Metrobus Authority (PMA). Passengers

use RFID-based single-ride tokens, or multi-

journey smart-cards to access the Metrobus

corridor via high-capacity turnstiles installed at

each station. This ticketing method enables the

PMA service team to analyze and adjust service-

level parameters based on real-time passenger

volumes, ensuring that an optimal number of buses

remain in service at all times. PMA officials monitorservice-levels from a modern control center that

provides real-time video feed, bus location and

speed maps. Additional statistics such as passenger

counts and travel history help PMA efficiently

plan and manage the growth of the service.

MOBILE TOKEN TAX COLLECTIONMTTC is an Android based smart phone application

developed to aid the Excise and Taxation Team

during their on-site visits. This app replaces time

consuming manually operated systems and allows

for taxes to be collected in a simple and efficient

manner which can be easily monitored. Taxation

data is accumulated and stored in an easy-to-

access, always-available portal, allowing for the

identication of tax defaulters.

TRAFFIC TICKETINGSYSTEM

Citizens of Lahore have faced great difficulty and

hassle in making payments for traffic violationnes and reclaiming the documents seized as

collateral for these nes. To address this situation,

PITB and City Traffic Police Lahore have developed

an on-the-spot ticketing system. Using an Android

based app and a portable printer, this system allows

traffic police to generate an e-ticket on location and

collect ne payments immediately.

DRIVING LICENSE ISSUANCEMANAGEMENT SYSTEM

Using a centralized network created with cutting

edge technology and equipment, this system

allows citizens to get their driving licenses issued

or renewed from any Driving Licensing Authority

across the province. While providing an optimized

processing service to the public, the system alsogives up-to-date statistics to the authorities.

200,000licenses

issued so far

04operational

in four districts

OPTIMIZEDprocessing services

to facilitate citizens

THE PITB TIMES02

Each day an average of 175,000 passengers use the

Metrobus service in Lahore.

FACILITATIONCENTREThe Facilitation Center is designed to be a

comprehensive one-stop service center for citizens.

Instead of citizens having to contact multiple

departments for services like driving license

issuance and domicile procurement, the FacilitationCenter provides a single interface through which all

services can be accessed. Two Facilitation Centers

are scheduled to be inaugurated in Rawalpindi and

Lahore in August; they will provide 14 government

services under one roof and also keeping track of

citizens’ visits so as to ensure accountability and

efficiency.

14government services

under one roof

{ }

03 MINmaximum wait time

RFIDsingle ride tokens

SMARTmulti-journey cards





HEALTHWATCH

7,000indicators recorded so far

HealthWatch is a smartphone application provided

to district health supervisory officers who are

appointed to visit health facilities in their districts.Supervisory officers report data for indicators like

out-of-stock medicines and staff absenteeism

through the app. For authentication purposes,

officers are required to also submit a photo of

themselves on location. The data thus collected

appears in real-time on Google Maps and is available

for health officials to carry out data analytics, take

corrective actions and draft policies. This app was

launched in Punjab in February 2014 and so far

more than 7,000 indicators have been recorded

through it.

DISEASE SURVEILLANCE SYSTEMDSS is a centralized system developed to monitor,

control and ultimately help eradicate contagious

and epidemic-prone diseases. DSS collects disease

surveillance data on the 26 communicable diseases

identied by WHO from various venues, including

teaching hospitals, DHQs and BHUs etc. The

compiled data is used for early disease detection,

the deployment of appropriate and timely preventive

measures, and for the overall better management of

health related issues throughout Punjab.

DRUG INSPECTION MONITOR ANDEVALUATION (DIME)DIME is a smartphone application developed to

facilitate Drug Inspectors. It is used to tag the

locations of medical stores and record drug

contraventions, on the basis of which remedial

actions are taken. Additionally, this app allows the

health department to schedule and track inspectors’

visits. A corresponding web dashboard consolidates

a database of this information and enables access

to it in multiple formats. Currently, the system is in

use in Lahore and is scheduled for province-wide

DENGUE ACTIVITY TRACKING SYSTEM

1,300smartphone users

680,000activities uploaded

Dengue Activity Tracking System (DATS) aims

to ensure compliance to, and the monitoring

of, anti-dengue measures throughout Punjab

using a smartphone application for the real time

reporting of activities performed by eld s taff. This

information is then transmitted- with pictorial

evidence- to a Dengue Activity Tracking portal on

Google Maps. The data helps district governmentsand departments to engage in effective cross-

departmental coordination efforts to ensure

that anti-dengue measures are being rigorously

implemented.

DATS helped the Punjab Government to control the

massive Dengue outbreak of 2011 and safeguard

the province against a recurrence of the epidemic.

CRIME MAPPINGCrime mapping is carried out under the Crime

Investigation Reporting System using a purpose-

built Android application. It has an Urdu interface

which allows Police personnel to record the location,time and nature of the crimes being reported in

Lahore. This data is then mapped in both spatial

and temporal dimensions to identify crime pockets

and chart trends and patterns which are analysed to

develop effective strategies to counter crime. This

system covers all 83 police stations of Lahore and

has helped map 48,320 crimes so far.

THE PITB TIMES 03

LIVESTOCK & AGRICULTURE EXTENSIONACTIVITIESPITB has implemented a solution that enables the Punjab Livestock

and Agriculture departments to monitor and track the activities of eld

officers in real time through the use of GPS-enabled smartphones.

These departments have also collated a central database with

information on more than 1.2 Million registered farmers across

the province. This enables them to conduct targeted awareness

campaigns that help prevent diseases and enhance yields. Additionally,

it allows them to make person-to-person calls and send mass-scale

SMSs during disease outbreaks, pest-alerts, and other calamities.

1.2million farmers

registered

3,500service centers

1,300veterinary officers

Activities Performed

Medical Stores

registered

4,231

3,281


expansion.


PUNJAB ONLINE PROCUREMENT SYSTEM (POPS)The goal of this project is to improve procurement efficiency within the

Punjab Government. POPS provides Key Performance Indicators for

efficiency evaluation, online-procurement (i.e. vendors and procurement

officials interacting through the system), improved monitoring and

reporting, and a back-end dashboard for top-management. This system

is part of the Evidence Based Procurement Reforms Project beingundertaken by the Planning and Development Department and Punjab

Procurement Regulatory Authority in collaboration with researchers from

the International Growth Center. Currently POPS is being used in 660

cost centers by 3,343 users who have created over 31,300 requests and

generated more than 7,782 bills.

31,301requests

generated so far

Used by

3,343users

CRIME MAPPING



THE PITB TIMES04

ONLINE COLLEGE ADMISSIONSSYSTEM (OCAS)OCAS is a web-portal, that enables students to apply

online for admissions to public colleges - avoiding

multiple visits, long queues, and cumbersome

documentation.

219 public colleges across Punjab currentlyuse OCAS to process admissions applications.

Applicants log-in with their matriculation roll

number, select the college(s) and programs to apply

for, and print an auto-generated fee slip. The fee

(Rs 25 per application) can be paid at any branch of

Bank of Punjab across the Country.

Integration with BISE results enables colleges to

generate merit lists automatically via OCAS, and the

Higher Education Department is able to monitor the

entire admissions cycle online, in real-time.

adopted by

219public colleges

across Punjab

224,363admissions

applications processed

WWW.OCAS.PUNJAB.GOV.PK

MONITORING PUBLIC SCHOOLENROLMENT AND FACILITIESEducation Department officials visit each of the

57,000 schools across Punjab every month and

report key stats including student enrolment,

teacher presence, and the availability of utilities.

Visiting officers would usually ll out extensive

paper-based survey forms which would be digitized

via a lengthy process. However, working with PITB,

the School Education Department has equipped theMEAs with SIM-enabled tablet-PCs that allow these

officers to digitally submit forms during their on-site

visits. Adopted already by over 200 MEAs across

8 districts, the benets of the new monitoring

mechanism have been enormous and include real-

time reporting with pictorial evidence, geo-tagging

of sites visited and automatic alerts based on

below-target performance. A centralized back-end

dashboard provides access to the consolidated

data.

ELECTRONIC STUDENT ASSESSMENTSThe traditional approach of conducting mass

paper-based tests to assess student learning

tends to be costly and complicated and hence

can only be carried out infrequently. In order to

regularly gauge student learning levels at mass-

scale with cost efficiency, PITB has developed an

android-based student assessment application

for School Monitoring Officials. Using tablet-PCs,

MEAs conduct on-site, curriculum-based tests

for students at different grade levels. Results

(along with date, time, location, and officer ID)

are transmitted instantaneously to the back-

office server through mobile phone network, thus

enabling timely assessments and trend analyses.

STUDENT ATTENDANCEPITB is working with the Punjab Education

Foundation (PEF) to rollout an attendance

application that enables school administrators to

mark student attendance by taking a picture of each

PEF-sponsored child every morning using low-cost

smartphones.

PLAN 9

An initiative of PITB, Plan9 is Pakistan’s largesttech incubator. Plan9 acts as a facilitator for the

country’s budding entrepreneurs and helps them

become successful in their ventures.

Launched in

2012with the rst incubation

cycle beginning in November 2012

44number of incubated startups

32number of graduated startups

$500,000amount of seed funding

08Number of Districts

230Number of MEAs

6,626visits in May 2014


MONITORING PUBLIC SCHOOL ENROLMENT

Punjab Information Technology Board (92) 42 35880062 info@pitb gov pk www pitb gov pk

Usama

Abid

Umair

For queries and feedback,

contact

PUNJAB INFORMATION TECHNOLOGY BOARD

11th Floor,

Arfa Software Technology Park,

346-B, Ferozepur Road, Lahore

T +92-42-35880062

F +92-42-99232123

E [email protected]

the pitb times - june 2014.pdf

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