the pointzero vision introduction (includes quality supervision overview)
DESCRIPTION
PointZERO is a vision aimed at increasing business success by parallel and step-by-step improvement across the application lifecycle, to shorten time to market, avoid and reduce cost, eliminate risk, and reach fit for purpose quality. This vision was created by a team of Sogeti and Capgemini people and is still evolving. The books were published in 2012.TRANSCRIPT
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the PointZERO® vision
Introduction
Rik Marselis 7 March 2014
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After 70 years of IT experience…
70% of all IT-projects are not successful
30% - 40% of all IT-work is rework
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What triggers?
• Questions that trigger: – Are your customers complaining about your services
or products?
– Are your employees dissatisfied?
– Are your budgets insufficient?
– Are your schedules overrun?
– Does every day bring new misfortune?
• If you have answered one question with “Yes”, there may be an itch.
• If you have multiple affirmatives, there may be a structural problem in the organization.
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Many people still live in a V-model-world
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The Application Lifecycle model of PointZERO
Forget the V-model, the Application Lifecycle model is todays view on your lifecycle-activities
This lifecycle shows activities.
These activities can be done
sequentially (e.g. waterfall) or
in parallel (e.g. agile).
Each activity is important, you can’t skip any.
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So we performed a TPI NEXT assessment to assess the test maturity
Conclusion: There’s nothing wrong with testing
The fixing and rework is the real problem!
Example: “Testing costs too much time & money”
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We introduced: “the fixing-phase”
Now something interesting happened; the stakeholder asked:
“Why do we need a fixing phase”? “Can’t they build it right first time”?
Fixing phase
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Why do we need this fixing? Defect injection
58% of defects originate from early lifecycle activities !!
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We MUST improve !!
PointZERO focuses on Business Success
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PointZERO® is …
A vision aimed at
increasing business success by
parallel and step-by-step improvement
across the application lifecycle,
to shorten time to market,
avoid and reduce cost,
eliminate risk, and
reach fit for purpose quality.
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Three key principles
The right quality: no less, no more; Suitable for the intended purpose
Faults should be prevented; Frontload the process with quality measures
Since people are fallible, faults will occur; Make sure no defect progresses to the next activity in the lifecycle but remove them during the activity where they occur
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PointZERO is implemented using Supervision and the 3-track approach
Supervision
Use methods and tools And find the weak spots e.g. by investigating defects from previous projects or live operation (RCA)
It’s a people’s business Success is based on people
working together and interacting
Use cutting-edge technology e.g. integrated tool-suites and model based services
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The four-segmented holistic view
Business managers have a high-level, holistic, view on the process that leads to implementing
and changing business solutions.
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Implement quality measures right first time
To enable “right first time” & “no faults forward”: Shift the quality focus to early lifecycle activities
Frontload the
lifecycle with
quality measures
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A mountain can’t be moved in one day
Maturing is a long process of small steps forward Thus: Parallel & step-by-step improvement Kaizen: continuous improvement Using the “improvement backlog” Start improving at the “weak spots”
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It takes time before the actual saving is realized
When ambitions for change are set high, It takes too much time before the actual savings are realized
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PointZERO is a gradual stepwise move towards a goal
PointZERO is about parallel and step-by-step improvement, with small but measurable effects
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Tip: three improvements in parallel
Medium term
Quick win Quick win
PointZERO is about parallel and step-by-step improvement
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Improvement Backlog
• ID • Status • Title • Description • Business Success factor • Risk current situation • Risk improvement • Relative effort • Priority • Improvement measures • Metric • Name originator • Name current owner
How does the improvement relate to success?
What if we don’t change?
What if we do change?
Quick win / medium / long term
What is the actual improvement?
How will you know if it worked?
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The improvement backlog
• 3 sheets: – To do – In progress – Done
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Shift focus from time & cost to quality & risk
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Quality Supervision: 3 mainstays
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Instruments of the quality supervisor
People
Culture
Knowledge
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Collaborate: handover based on criteria
Collaboration at handover of artifacts (quality gates)
Collaboration of all parties involved for example: don’t forget the maintenance people
A quality gate is not a point in the process where everything comes to a stand-still, on the contrary: it must be a smooth handover based on previously agreed and monitored criteria
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Quality Gates in a traditional application lifecycle
Select a limited number of handover points
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Quality Gates for Scrum
The handovers in Agile are accomplished by teamwork and common ownership.
Is is no longer a mere transfer of documents or deliverables. It is common responsibility.
Doing Agile well will ensure that nothing gets ‘lost in translation’
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How to start the PointZERO quest
(this is now totally dependent on the person doing the reconnaissance,
you’ll have to develop some structure) Pinpoint client issues
Elaborate roadmap towards increased business success
Roadmap of approaches, measures, methods and tools
Sales/Delivery
PointZERO Principal
PointZERO Team
(scan e.g. RCA, TPI, QOS, Solution build workshop, …)
Industrialization propositions
Quality & Collaboration propositions
Smart inspiration propositions
Improvement backlog Quality improvement plan
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The result
Reduced effort for the lifecycle as-a-whole and Focus shifted to early lifecycle activities
No more wasting time and money by focusing on Quality & Risk
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What is the difference with traditional quality assurance?
PointZERO optimizes and works towards a new way of collaboration between people and artifacts across the application lifecycle,
and improves the overall lifecycle activities in order to avoid rework.
This can now be achieved with the approaches, measures, methods & tools
available.
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PointZERO can open doors!
The PointZERO vision is: • A good way to start a conversation with a
new client (recognizable problems) • A fine opportunity to renew the relation with
former clients • An excellent way to bring additional services
to existing clients • The easiest way towards an appointment
with a CIO / Decisionmaker
PointZERO brings an organization from A to Better
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PointZERO works towards increased business success
Stop wasting time & money by preventing unnecessary rework.
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http://www.youtube.com/watch?v=wplMA4zgX8I
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EuroSTAR eBook
33
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The Book (paper & ePub)
www.ict-books.com
Questions?
www.PointZERO.info
www.Sogeti.com
Capgemini and Sogeti entities can get eBook-vouchers at low cost (+ 1 Euro) (more info at your MarCom responsible)
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If you don’t have time to do it right, When will you have time to do it over? - John Wooden
PointZERO®