the power of analytics and data
DESCRIPTION
Sophie Buchanan, Manager, Campaigns, VicHealth Social and online media is a vital part of the 21st century communications palette—but one of the real benefits of the technology is often overlooked. Digital channels offer deeper and more granular information about user engagement than almost any other channel available. This session will focus on how the (often free) range of analytics and data collection tools available can be used to evaluate impact and sharpen communications across some key social media platforms. Presentation at the DrugInfo seminar: Leveraging social media, held in Melbourne, Australia, 16 July 2013TRANSCRIPT
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The power of analytics and data
Sophie BuchananManager, Campaigns
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Data and analytics matter…• They help you know what you’ve achieved so far
• They help you understand why you’re getting results (or not)
• They tell you who is listening to you (and who isn’t)
• They give powerful, real time feedback on everything you do
• And best of all…many tools are completely free!
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Google analytics
• Free & simple: just add the tracking code to your site
• You decide what actions you want to track
• Get reports on demand or at scheduled intervals
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And so much more as well…• How long
– is your content what they expected?
• How deep– is your content meeting their needs?– do you need to elevate some pages and demote others?
• How often– do people visit once, or keep coming back?
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Facebook insights
• Free with every ‘fan’ page – not profile
• Get reports on demand or at scheduled intervals
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It’s free, so you might as well use it…
• Check you’re reaching who you want to reach
• Dig deeper to find out when people are looking at your page, and time your posts accordingly
• Check which posts do best: text? images? video? questions?
• And if you can, advertise. It really does make a difference…
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Appfigures
• Free and premium packages – free one does everything you’ll need
• Get developer to connect your app
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A word from our sponsors…
• Start with Google Adwords & Facebook– they work!– they’re cheap!– you can do them yourself!– you can reach exactly who you want at a price
you can afford!– you can monitor performance hour by hour!