The Power of Housing –Transforminga City

Martin ArmstrongGroup Chief Executive

Date: November 2013

What do you know about Glasgow? Commonwealth Games Shipbuilding Celtic and Rangers Poor health and life expectancy History of poor housing

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homes transferred – Europe’s largest transfer

85,000employees at transfer operating from over 60 outlets

2200 Investment to homes in the first 10 years alone

£1.2bn

higher than the average rent in the city

21%of public debt write-off or grants

£1.6bnof private finance levered in

£725m

£180m What could go wrong?Operating turnover – bigger than Celtic, Rangers and

Irn-Bru; City Council spending £120m servicing debt

The New Dawn

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• ‘GHA in disarray’ / 5 CEOs in 6 years

• Shattered stakeholder relationships

• 63 separate organisations, brands, cultures, agendas

• No clear purpose or direction as a temporary organisation set up to dismantle itself

• SST programme stalled / no new homes built / regeneration halted / poor business performance

Scottish Housing Regulator’s comments in 2009 Review:“We see a real dichotomy between GHA’s improvement of services on one hand, and the review of its purpose on the other”

“The weaknesses in the review of its purpose mean that GHA does not have a sound base from which to progress”

False dawn: a six-year meltdown

• Clear and visible leadership, new board and executive team

• Re-building organisation from the ‘ground up’

• Creating a new vision

• Restoring trust and confidence of customers, staff, stakeholders

• New structure / customer focus

• Using our scale to go beyond ‘bricks and mortar’

Solid foundations for a bright future

homes in most deprived areas of Scotland

70.4% customers with a mental-health illness

3400 drug users in social rent sector

72%

of households in Glasgow have no-one in work

1/3 of homeless applications give alcohol as a reason

12% of customers aged over 60

1/3

Nine times 1000+ more deaths due to alcohol-relatedproblems than in least deprived areas

tenants have dementia

Huge challenges remain

Indeed challenges are increasing…

of our customers have access to a bank account

37% of customers have an active bank account

36% 6385of our homes are under occupied and facing ‘Bedroom Tax’ charges

Indeed challenges are increasing…

Training places created,2300 people secure jobs

4650Jobs / apprenticeships alsocreated through WheatleyPledge

300 Fire deaths in our homes over last two and a half years

Zero

Older tenants in arts /exercise classes

3000 Bursaries to help tenants go to university / college

600Older people helped through our Winter Readycampaign

8000

7000 5000 Teenagers in youth diversionary projects PLUS 80 new children’s play parks

Landed a job through aclause in our contracts

More than ‘bricks and mortar’

Tenant satisfaction – up from 67%

92%Rent arrears – down from £10.4m

£4.6m Average days to let – down from 56

Staff sickness absence from a peak of almost 10%

2.5% Units on site or approved in this year alone

1400staff satisfaction

94%

Powerhouse of Wheatley House Group

16.12

GHA today…

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“We are very impressed with you as an

organisation. We saw strong leadership at every level, right down to your front-line staff – and this is something you don’t

see very often”

“GHA is a credit to Glasgow and Scotland.”

“We have never been into an organisation that has

transformed itself so fundamentally, so quickly,

so positively.”

What people say now

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I regard GHA as a friendGlasgow City Council Leader Gordon Matheson

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More than ‘bricks and mortar’Glasgow MSP Nicola Sturgeon, Deputy First Minister

The legacy of stock transfer?

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GHA’s legacy - Wheatley Group

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New Dawn

False Dawn

Bright Future