the process improvement secret

69
How to be a Process Guru. Even a boring occupation can be interesting when your goal is to do it better. ~ R. Half flickr.com/drainrat

Upload: james-lawther

Post on 01-Dec-2014

1.447 views

Category:

Business


3 download

DESCRIPTION

The process improvement secret that the gurus will never tell you. via @squawkpoint

TRANSCRIPT

Page 1: The Process Improvement Secret

How to be a Process Guru.

Even a boring occupation can be interesting when your goal is to do it better. ~ R. Half

flic

kr.c

om

/dra

inra

t

Page 2: The Process Improvement Secret

The gurus have written

lots of books about

process improvement:

flic

kr.c

om

/azr

asta

Page 3: The Process Improvement Secret

Some talk about statistics,

flic

kr.c

om

/ad

rian

_s

Page 4: The Process Improvement Secret

some talk about bottle necks,

flic

kr.c

om

/mo

om

inm

olly

Page 5: The Process Improvement Secret

flic

kr.c

om

/kh

eelc

ente

r

some talk about

Stakeholders…

Page 6: The Process Improvement Secret

flic

kr.c

om

/50

82

60

80

@N

00

culture…

Page 7: The Process Improvement Secret

flic

kr.c

om

/sp

aces

uit

cata

lyst

measurement…

Page 8: The Process Improvement Secret

or control. fl

ickr

.co

m/t

un

nel

bu

g

Page 9: The Process Improvement Secret

But there is one secret the gurus keep to themselves

All these

guru’s

have a

Secret.

flic

kr.c

om

/b3

ni

Page 10: The Process Improvement Secret

Process improvement is really

• Really

• Really

flic

kr.c

om

/ced

war

db

rice

processes

is…

Improving

Page 11: The Process Improvement Secret

Process improvement is really

• Really

• Really

flic

kr.c

om

/ced

war

db

rice

processes

is…

Improving

really

Page 12: The Process Improvement Secret

Process improvement is really

• Really

• Really

flic

kr.c

om

/ced

war

db

rice

processes

is…

Improving

really

really

Page 13: The Process Improvement Secret

Eeasy fl

ickr

.co

m/w

akim

ita

Page 14: The Process Improvement Secret

E Eeasy ###### Asy! fl

ickr

.co

m/w

akim

ita

Page 15: The Process Improvement Secret

flic

kr.c

om

/em

do

t

(But that doesn’t sell books.)

Page 16: The Process Improvement Secret

The secret to process

improvement is to…

flic

kr.c

om

/de

man

daj

Page 17: The Process Improvement Secret

stop doing stupid stuff!

flic

kr.c

om

/ e_

no

taga

in

Page 18: The Process Improvement Secret

flic

kr.c

om

/ th

en

aked

alie

n

all that is left is perfection.

When you stop the

stupid stuff…

Page 19: The Process Improvement Secret

flic

kr.c

om

/pro

imo

s

So who

defines

stupid?

Page 20: The Process Improvement Secret

Is it you?

flic

kr.c

om

/lig

ht_

seek

er

Is it

you?

Page 21: The Process Improvement Secret

flic

kr.c

om

/flo

wta

stic

Is it

your

boss?

Page 22: The Process Improvement Secret

The woman who

owns the company?

flic

kr.c

om

/jim

lan

do

ver3

Page 23: The Process Improvement Secret

Or the man who owns the bank?

flic

kr.c

om

/fab

y74

Or the man

who owns

the bank?

Page 24: The Process Improvement Secret

No it is your customers!

flic

kr.c

om

/bri

zzle

bo

rnan

db

red

Page 25: The Process Improvement Secret

No it is your customers!

flic

kr.c

om

/bri

zzle

bo

rnan

db

red

If they are not prepared to pay for what

you are doing, then it is fair to say…

Page 26: The Process Improvement Secret

flic

kr.c

om

/to

nio

skip

per

It is Stupid!

Page 27: The Process Improvement Secret

flic

kr.c

om

/to

nio

skip

per

It is Stupid!

Why do something your customers wouldn’t pay for?

Page 28: The Process Improvement Secret

flic

kr.c

om

/12

02

38

25

@N

04

To help you see

the stupid stuff

Page 29: The Process Improvement Secret

flic

kr.c

om

/jo

ie8

6

a clever man

(called Tim Woods)

Page 30: The Process Improvement Secret

found seven types

of stupidity.

Though he called them waste not stupidity…

flic

kr.c

om

/gee

zaw

eeze

r

Page 31: The Process Improvement Secret

That was more

politically correct!

flic

kr.c

om

/ tr

eyer

ice

Page 32: The Process Improvement Secret

flic

kr.c

om

/max

bis

sch

op

So here are the

7 wastes:

Page 33: The Process Improvement Secret

1. Transportation Moving things that don’t need moving.

flic

kr.c

om

/s_

vole

nsz

ki

Page 34: The Process Improvement Secret

1. Transportation Moving things that don’t need moving.

flic

kr.c

om

/s_

vole

nsz

ki

Land fill that’s shipped to China.

Page 35: The Process Improvement Secret

1. Transportation Moving things that don’t need moving

flic

kr.c

om

/s_

vole

nsz

ki

Land fill that’s shipped to China.

Delivering paperwork to Glasgow.

Page 36: The Process Improvement Secret

2. Intellect Not using your employee’s brains.

flic

kr.c

om

/h-k

-d

Page 37: The Process Improvement Secret

Wasted qualifications…

flic

kr.c

om

/h-k

-d

2. Intellect Not using your employee’s brains.

Page 38: The Process Improvement Secret

and the world’s most tedious conference call.

flic

kr.c

om

/h-k

-d

2. Intellect Not using your employee’s brains.

Wasted qualifications…

Page 39: The Process Improvement Secret

flic

kr.c

om

/mar

cob

ald

anza

3. Motion People moving further

than they should.

Page 40: The Process Improvement Secret

flic

kr.c

om

/mar

cob

ald

anza

3. Motion People moving further

than they should.

Double keying data or

Page 41: The Process Improvement Secret

flic

kr.c

om

/mar

cob

ald

anza

3. Motion People moving further

than they should.

Double keying data or

endless walks to

the photocopier.

Page 42: The Process Improvement Secret

flic

kr.c

om

/ -m

rgt-

4. Waiting Wasting your time.

Page 43: The Process Improvement Secret

flic

kr.c

om

/ -m

rgt-

4. Waiting Wasting your time.

Your call is important to us.

Page 44: The Process Improvement Secret

flic

kr.c

om

/ -m

rgt-

4. Waiting Wasting your time

Your call is important to us.

It will be with you in 7 to 10 days.

Page 45: The Process Improvement Secret

flic

kr.c

om

/29

48

76

72

@N

07

5. Over Production Making more than you need.

Page 46: The Process Improvement Secret

flic

kr.c

om

/29

48

76

72

@N

07

Running the machine at full speed.

5. Over Production Making more than you need.

Page 47: The Process Improvement Secret

flic

kr.c

om

/29

48

76

72

@N

07

Interviewing job candidates “just in case”.

Running the machine at full speed.

5. Over Production Making more than you need

Page 48: The Process Improvement Secret

6. Over Processing Doing more than you really should.

flic

kr.c

om

/rae

dq

ute

na

Page 49: The Process Improvement Secret

6. Over Processing Doing more than you really should.

Quality assuring the quality assurers.

flic

kr.c

om

/rae

dq

ute

na

Page 50: The Process Improvement Secret

6. Over Processing Doing more than you really should

Quality assuring the quality assurers Gift wrapping the gift wrap.

flic

kr.c

om

/rae

dq

ute

na

Page 51: The Process Improvement Secret

7. Defects Things gone

Wrong.

flic

kr.c

om

/car

ow

allis

1

Page 52: The Process Improvement Secret

7. Defects Things gone

Wrong.

We don’t have this

where I work.

flic

kr.c

om

/car

ow

allis

1

Page 53: The Process Improvement Secret

7. Defects Things gone

Wrong.

How about you?

We don’t have this

where I work.

flic

kr.c

om

/car

ow

allis

1

Page 54: The Process Improvement Secret

8. Stock Piles of stuff nobody needs.

flic

kr.c

om

/ro

gers

mit

h

Page 55: The Process Improvement Secret

8. Stock Piles of stuff nobody needs.

flic

kr.c

om

/ro

gers

mit

h

Big write off costs…

Page 56: The Process Improvement Secret

8. Stock Piles of stuff nobody needs

flic

kr.c

om

/ro

gers

mit

h

Big write off costs…

but it’s OK, we got a bulk buy discount!

Page 57: The Process Improvement Secret

flic

kr.c

om

/jo

ie8

6

There you have it…

Tim Woods and the 7 wastes:

Transport

Intellect Motion

Waiting

Over Production

Over Processing Defects

Stock

Page 58: The Process Improvement Secret

flic

kr.c

om

/art

isra

ms

The very astute

will have noticed…

This is 8 wastes

Not 7.

Page 59: The Process Improvement Secret

Gurus rarely

agree!

flic

kr.c

om

/yo

urd

on

Page 60: The Process Improvement Secret

Don’t worry too much about the gurus.

Process

improvement

is easy…

flic

kr.c

om

/wak

imit

a

Page 61: The Process Improvement Secret

Just stop doing stupid stuff!

flic

kr.c

om

/ e_

no

taga

in

Page 62: The Process Improvement Secret

Then you will have the

perfect process.

flic

kr.c

om

/dra

inra

t

Page 63: The Process Improvement Secret

There is just

one small

problem!

flic

kr.c

om

/atu

rku

s

Page 64: The Process Improvement Secret

flic

kr.c

om

/ b

en

gth

am

You have to find the

fool…

Page 65: The Process Improvement Secret

Who designed in the

stupid stuff in the first

place…

flic

kr.c

om

/co

lalif

e

Page 66: The Process Improvement Secret

flic

kr.c

om

/nic

olo

pat

ern

ost

er

And persuade

him to

take it out

again!

One way…

Page 67: The Process Improvement Secret

flic

kr.c

om

/pag

edo

ole

y

or another.

Page 68: The Process Improvement Secret

When I work out how to do that, I will write a book and call myself a Guru as well.

flic

kr.c

om

/sh

utt

erh

acks

Page 69: The Process Improvement Secret

To learn more about process improvement visit

www.squawkpoint.com

Based on the “Lean Thinking” ideas of Womack and Jones.

flic

kr.c

om

/str

eetw

rk