the psychology of... technology a critical perspective of some technology a critical perspective of...
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The Psychology of . . . Technology The Psychology of . . . Technology
a critical perspective of some technologya critical perspective of some technology
Craig A. Jackson Prof. of Occupational Health Psychology
Head of PsychologyBirmingham City University
The “Present” is less than a day-wideThe “Present” is less than a day-wide
“Cyber” as a pre-fix is going the same way as “electro”
“e” is naff
“i” too common
Future shock
Technology makes the future happen too soon for some people
CommutingCommuting
CommutingCommuting
““Cattle Truck Syndrome”Cattle Truck Syndrome”
Chronic health problems exacerbated Chronic health problems exacerbated by train travel?by train travel?
Cumulative impact theoryCumulative impact theory
Increased B.P, Anxiety, Chronic Heart ConditionsIncreased B.P, Anxiety, Chronic Heart Conditions
Over-crowded trains / busesOver-crowded trains / busesStraining public transport systemStraining public transport systemLack of controlLack of control
““People develop a constant internal People develop a constant internal anger on crowded trains that they anger on crowded trains that they
cannot easily displace…an cannot easily displace…an individual's immune system could individual's immune system could
also be suppressed by stress, also be suppressed by stress, making passengers more making passengers more susceptible to illnesses”susceptible to illnesses”
The World of WorkThe World of Work
The World of WorkThe World of Work
Sick Building Syndrome – A once popular theorySick Building Syndrome – A once popular theory
Air qualityAir quality NoiseNoiseChemical pollutantsChemical pollutants EquipmentEquipmentAir conAir con TelephonesTelephonesVentilation Ventilation OthersOthersDustDustTobaccoTobacco LightingLighting
ArtificialArtificialSpaceSpace GlareGlareCrowdingCrowding ControlControlIsolationIsolation
Job contentJob contentEquipmentEquipment vdu’svdu’sPrintersPrinters MonotonyMonotonyPC’sPC’s OverloadOverload
OrganisationOrganisationControl, communication, feedbackControl, communication, feedback Is STRESS the common link with SBS?Is STRESS the common link with SBS?
Computer KeyboardsComputer Keyboards
TendonitisTendonitis
Repetitive Strain InjuryRepetitive Strain Injury
Low Back PainLow Back Pain
Carpal Tunnel SyndromeCarpal Tunnel Syndrome
Cumulative Trauma DisordersCumulative Trauma Disorders
Chronic Fatigue Chronic Fatigue
FibromyalgiaFibromyalgia
Irritable Bowel SyndromeIrritable Bowel Syndrome
2121stst Century Satanic Mills Century Satanic Mills
Some problems never leaveSome problems never leave
Conditions are the same todayConditions are the same today
Views and values have changed Views and values have changed enormouslyenormously
Creating problems and solutions is Creating problems and solutions is an industryan industry
Kerching!!!!Kerching!!!!
HomeworkingHomeworking
Is this a reality?
More of us working from home
More of us working on-the-road
“Work-Life Balance”
“Life-Work Balance”
Remote / Isolated WorkingRemote / Isolated Working
‘‘any situation or location in which someone works without a colleagueany situation or location in which someone works without a colleaguenearby; or when someone is working out of sight or earshot of anothernearby; or when someone is working out of sight or earshot of anothercolleague’colleague’
Field operativesField operatives Sales Sales DriversDrivers
Lack of immediate assistance available to Lack of immediate assistance available to the worker;the worker;illnessillness accidents accidents personal safety personal safety
Social workersSocial workers JanitorsJanitorsDistrict nursesDistrict nurses DriversDriversFilling stationsFilling stations ShopsShopsHome workersHome workers SecuritySecurityReceptionistsReceptionists TeachersTeachersCleanersCleaners EngineersEngineers
CommunicationCommunication
A good sign or a bad sign?A good sign or a bad sign?
Personality typePersonality type
Optimism vs PessimismOptimism vs Pessimism
Negative AffectivityNegative Affectivity
HardinessHardiness
Hey. On way home. Left lecture early cos feel like crap. Next time!
Hi Claire. Are you around and do you fancy a brew?
Vocal HygieneVocal Hygiene
Golden Age of CommunicationGolden Age of Communication
Most jobs have increased vocal useMost jobs have increased vocal use
Vocal load “unaware”Vocal load “unaware”
Equipment modifications requiredEquipment modifications required
Exacerbated by stress, alcohol, exposureExacerbated by stress, alcohol, exposure
““Revenge Effect”Revenge Effect”
Death of the Book?Death of the Book?
iBooks?iBooks?
Ease of accessEase of access
CheapCheap
Public servicePublic service
Portable (almost)Portable (almost)
Do people read more now?Do people read more now?
““Anti-Social” Networking SitesAnti-Social” Networking Sites
No longer “safe” at your own workstationsNo longer “safe” at your own workstations
Luke WilliamsI think they do spoil relationships & cause alot of arguments at work. My g/f has facebook (i do 2) and she seems 2 add more bois thn gals n the otha day i was lookin at hers at work, n thers a new boi on ther n it sez thy hooked up n she sed she dnt kno who it is, i dnt kno wot 2 think? We also argue bare bout it...so i think it does cause problems.
PrivacyPrivacy
Length of data on webLength of data on web
Details Details
Google mapsGoogle maps
News storiesNews stories
DefamationDefamation
JealousyJealousy
JealousyJealousy
Cyber StalkingCyber Stalking
Personal detailsPersonal detailsMapsMapsAccessible dataAccessible dataPicturesPictures““Googling” peopleGoogling” people
Obesity & Techno-DeclineObesity & Techno-Decline
TechnobesityTechnobesity
Different problems but similar anthropometric outcomesDifferent problems but similar anthropometric outcomes
Poor-fitting PPEPoor-fitting PPE
Ergonomic problemsErgonomic problems
Equipment modifications requiredEquipment modifications required
Exposure abnormalities e.g. welding plumeExposure abnormalities e.g. welding plume
Depression / Ennui / DespairDepression / Ennui / Despair
GamblingGambling
““Bingo for the girls . . . Poker for the boys”Bingo for the girls . . . Poker for the boys”
CasinosCasinos
BettingBetting
EmploymentEmployment
Off-shoreOff-shore
GamesGames
Polarized opinion since early 1980sPolarized opinion since early 1980s
BenefitsBenefits
DetrimentsDetriments
MMORPGsMMORPGs
World of WarcraftWorld of Warcraft1.5 Billion subscribers1.5 Billion subscribers
ResearchResearch
Models for human behaviour Models for human behaviour e.g. e.g. disease spreaddisease spread
commercecommerce
crimecrime
cohesioncohesion
CCTVCCTV
Erosion of civil libertiesErosion of civil liberties
Reduced privacyReduced privacy
Nothing to hide . . . Nothing to fearNothing to hide . . . Nothing to fear
Feel safer?Feel safer?
Reliability - - Ian Tomlinson / Dianna / De MenezesReliability - - Ian Tomlinson / Dianna / De Menezes
CCTV for snoopersCCTV for snoopers
Interactive MarketingInteractive Marketing
People powerPeople power
ConsumerismConsumerism
SexualitySexuality
Sexual offencesSexual offences
Pornography accessPornography access
Offending SpaceOffending Space
RelationshipsRelationships
AvatarsAvatars
FantasyFantasy
OffendingOffending
FraudFraud
Violent pornographyViolent pornography
Fantasy sharingFantasy sharing
PaedophiliaPaedophilia
VirusVirus
HackingHacking
SnoopingSnooping
Identity theftIdentity theft
Further ReadingFurther Reading
Coupland D. Coupland D. Microserfs. Microserfs. Flamingo, New York 1996.Flamingo, New York 1996.
Coupland D. J-pod. Bloomsbury, New York 2007.Coupland D. J-pod. Bloomsbury, New York 2007.
Feynman RPFeynman RP What do you care what other people think? What do you care what other people think?. Harper Collins, . Harper Collins, London 1993.London 1993.
Lewin R. Lewin R. ComplexityComplexity. Phoenix, London 1997.. Phoenix, London 1997.
Orkin M. Orkin M. Can you win?Can you win? Freeman, New York 1991. Freeman, New York 1991.
Spuford F, Uglow J. Cultural Babbage: Technology, Time and Invention. Faber Spuford F, Uglow J. Cultural Babbage: Technology, Time and Invention. Faber and Faber, London 1997.and Faber, London 1997.
Tenner E. Tenner E. Why things bite back.Why things bite back. Fourth Estate, London 1996. Fourth Estate, London 1996.