This information is not intended, and should not be

construed, as an offer to sell, or as a solicitation

of an offer to purchase, any securities

The Public Sector

In partnership with Visa Europe

Carol Heath

Caroline Birchinall

Prepaid Centre of Excellence

Visa Europe

18th November 2010

Agenda

• A bit about Visa

• General Points about issuing Prepaid

• Card Issuing

• Back office

• Protecting your investment

• Next steps

Visa making a difference in Europe

In 2009 there was in

excess of:

• €10bn spent on Visa

prepaid cards

• 15m Visa prepaid

cards in circulation

• 130 million Visa

prepaid transactions

Government programmes represent 25% of the current prepaid market

Why Visa Prepaid?

Technology

• Partial Auth and Balance Return

• Visa Load and Activation Service

• Contactless

• Instant issuance kiosks

• Original Credit

• Mobile

• Simply One

• CodeSure

Operations

• Implementation

Guides

• Operating

Regulations

• Smooth card

Design approval

Marketing

• Visa Youth Prepaid Web site content

• Merchandising and packaging

• Best cases studies & market research

• Visa Partnerships: Olympics, FIFA

• Packaged propositions

• Prepaid profitability model

• Consumer research

Corporate

products

Consumer

products

Public

Sector

products

Prepaid in Context

Consumers

• Online Shopping

• Travel money

• General Spending

• Credit Building

• Gifting

• Money remittance

• Youth

Corporations

• Payroll

• Insurance claims

Management

• Supplies Purchasing

• Compensation

• T&E Expenses

• Incentives &

Promotions

Public sector organisations

• Supplies Purchasing

• Central Government

Payments

• Local Authority

Payments

• Education expenses

• Charity disbursements

Page 6

●Partnership

●Complexity

●Education for both partners

●Revenue

General Points

Page 7

●Staff Training

●Distribution

●Communications

●Pricing and Charges

●Usage Restrictions

Citizen Issues: Card Issuing

Page 8

●Support for vulnerable / elderly clients

●Card Security

●Service Level Agreements

●Emergency Payments

●Loyalty or Discount Schemes

Cardholder Issues: Card Usage

Page 9

●Stock control

●Lost / Stolen Reporting

●Data Integrity

Back Office Issues: Issuing / Reissuing

Page 10

Back Office Issues: Funding and Management

●Security of Funding and Process

●Funding

- Speed

- Capacity

●Management

- Float

- Processes

●Errors and Reconciliation

Page 11

●Transfer of Data

●Data Protection Legislation

●Data Storage Requirements

●PCI DSS

Back Office Issues: Data Security

Page 12

●Information Requirements

●Banking Legislation

●Leveraging Data

Back Office Issues: Reporting

Page 13

●Technical

●Operational

- Emergency Payment

- Training

- Helpline Support

●Citizen

- Feedback

●Bank / Government Sign Off

Back Office Issues: Testing

Page 14

●Ensure that the staff are fully educated about the

product and the management of the product

●Product Design is the key to success

●Regular Reviews

Protecting Your Investment

Case StudyLewisham Borough Council - London

● Weekly allowance paid to young people leaving the council’s care

● Previously paid in cash at the council’s office resulting in large

amounts of cash being stored at the council’s office and young

peolple having to carry their weekly cash payment around

● Payment by card reduces council staff workload allowing them to

focus on the needs of the young people

● A safer, more secure and convenient mechanism for the recipient

Result:

Lewisham’s payment processing costs

reduced by 60%

Case StudyUK Government Home Access Scheme

● Launched February 2010

● UK government scheme to offer free computers and

broadband internet access to 270,000 underprivileged

families with children aged 7 – 14

● Families are issued with a prepaid card which can only be

redeemed as selected participating retailers

Result:

I great example of prepaid cards supporting

an educational grant scheme

UK Border Agency - Azure card

• Government Home Office approached Sodexo to replace existing

paper voucher system with a payment card usable across a range of

retailers

• Restricted loop private label prepaid card developed

• Given to individuals with no right to stay in the UK

• Stops the current practice of “well meaning” charities exchanging

paper vouchers for cash

• Distributed via the Asylum Seekers Accommodation providers

• Value on the card can be “capped” each week to ensure that the

spend is taking place correctly

• Reporting is provided daily and weekly to UKBA

This information is not intended, and should not be

construed, as an offer to sell, or as a solicitation

of an offer to purchase, any securities

Thank You