the real american doughnut company operations, sm mall of asia—factory
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The Real American Doughnut Company Operations, SM Mall of Asia—Factory. Adrian Mark C. Alarcon Ma. Karina C. Borja. Krispy Kreme®. International food chain based in Winston-Salem, North Carolina. Operated in the Philippines by The Real American Doughnut Company Inc. - PowerPoint PPT PresentationTRANSCRIPT
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The Real American Doughnut CompanyOperations, SM Mall of Asia—Factory
Adrian Mark C. AlarconMa. Karina C. Borja
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Krispy Kreme®• International food chain based in
Winston-Salem, North Carolina.• Operated in the Philippines by The Real
American Doughnut Company Inc.• Works under Max’s Group of Restaurants
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Krispy Kreme®’s Vision & Mission• To be the most loved doughnuts and coffee
brand with the sweet magical experience for everyone all the time.
• To create a magical experience for their guests through an uncompromising product quality, a welcoming place and a caring team of crews.
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Krispy Kreme®’s History
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Krispy Kreme®’s Rites & Symbols
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Organizational Culture• Counterculture vs Subculture• Polychronic & Monochronic Culture• Ensuring Magic Moments as No.1 goal• Deployment of Customer Relations Specialists
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Management & Motivation• Systems/Contingency: Motherly Approach• Leading by Example• Intrinsic Motivator: Career Advancement• Extrinsic Motivator: Incentives
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Goodwill• KK Team works as a family• Magic Moments between Employees• Magic Moments: 100% Customer Satisfaction• Quality Competition
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