the relationship between transit systems and tpa’s george y. gilpatrick jr. carol law, phd
TRANSCRIPT
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The Relationship Between Transit Systems and TPA’s
George Y. Gilpatrick Jr. Carol Law, PhD
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Establishing the Terms
Random Draws Records Management Program Monitoring Collection Site Monitoring Quality Control MRO Service Industry Expert
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Establishing the Terms
Do you have a clear agreement of services?
Is it fully enumerated? What are the terms?
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Establishing the Terms
Be clear about the expectations of service
Remember the structure (the transit system is the client)
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Establishing the Terms
What have you requested?
What was delivered?
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Service Expectations
If randomization is your only stated need, the TPA should not be expected to provide monitoring
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Service Expectations
The TPA is precluded from performing certain tasks
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Prohibited Service
Lab results MRO
Alc. + DAPM
Donor MRO
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Monitoring
What does “monitoring” entail?
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Accuracy of TPA Services
The Draw
-On Time
-Accurate List
-Adequate Numbers
-Reasonably Spread
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Accuracy of TPA Services
The Communication
-Regular
-Timely (adequate warning)
-Sufficiently Service Oriented
-Accurate concerning regulation
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Accuracy of TPA Services
The Records
-Arrive promptly
-Available when requested
-Accurately completed
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Accuracy of TPA Services
The Monitoring
-Guidance for collection services
-Guidance for MRO services
-Assistance with random spreads
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Accuracy of TPA Services
The Monitoring
-Post-accident testing
-Pre-employment testing
-Reasonable suspicion
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Accuracy of TPA Services
The Monitoring
-Return-to-Duty
-Follow-up
***Negative results are required, monitoring is crucial
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Accuracy of TPA Services
The Testing Cycle
-Testing cycle is completed before an invoice is sent
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Industry Issue
The most common TPA issue told to the FTA audit team:
The TPA acts as if the transit system works for them
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Industry Issue
Transit systems also have difficulty with TPA’s not adequately assisting during audits/MIS:
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Industry Issue
Is your TPA available to answer audit questions?
Is your MRO? Are they cooperative?
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Discussion- The TPA and:
Audits MIS Daily Operations Ease and Convenience Compliance, Compliance,
Compliance, and Compliance