the remington apartments: emergency manual

7/30/2019 The Remington Apartments: Emergency Manual

1/37

EMERGENCY MANUAL

T H O M A S H O S F O R D A H R M 2 6 7 6M AY 6 , 2 0 1 3

1


2/37

Table of Contents

Emergency Overview IMission Statement 6Emergency Overview 7Letter From the President 8

Necessary Phone Numbers IIEmergency Numbers 10Primary Staff 11Corporate Leadership 12Non-Emergency Numbers 13

Resident Information IIIHandicapped Residents 15Residents With Special Needs 16Rent Roll 17

2


3/37

Table of Contents

Fire in the Club House IV Steps 19 Assess the Situation 20Notification and Communication 21Evac, Rally, and Accountability 22 Access Control 23Return to Buildings 24Manage Public Relations 25

3


4/37

Table of Contents4

Applicable Maps V Community Map 27Evacuation and Rally Points 28Utility Shut Offs 1 29Utility Shut Offs 2 30

Equipment Map 1 31Equipment Map 2 321 Bedroom Floor Plans 332 Bedroom Floor Plans 343 Bedroom Floor Plan 35

Forms VIRent Roll

Works Cited 37


5/37

E M E R G E N C Y O V E RV I E W

I.5


6/37

Mission Statement

Here at The Remington, it is our mission to ensure ourguests have the highest quality of life possible. We do thisthrough providing the top notch service. Ensuring the safety of our residents and property is but one aspect of that service.The purpose of this emergency manual is to help us betterresolve emergency situations quickly and efficiently.

The Remignton Management Team

6


7/37

Emergency Overview

In the volatile world that we live in, it is important toremember that anything can happen. You may not know when disaster will strike, or when bad things will happen,however, you can take steps to make sure you are preparedto take action in the event of an emergency.

This Emergency Manual is designed to assist residents andstaff in preparation for emergency so they may be preparedto ensure the safety of others, themselves, and property. Itis important to remember to stay calm and follow thedirections set aside in this manual as well as that of firstresponders. A hard copy of this manual will be kept in theoffice as well as an electronic copy.

7


8/37

Greystar Management was created on built upon the

pillars which have made this company successful; people,profitability, customer satisfaction, growth, operationalexcellence, and community. Focusing on operationalexcellence, we are happy to provide this Emergency Manualto help ensure the safety of your home and your family.

Bob Faith, Founder and CEO

Letter From The President

*This letter is a fabricated work , created for the purpose of enhancing this project. It was not written by, or endorsed by Bob Faith or Greystar Management.

8


9/37

P H O N E N U M B E R S

II.9


10/37

Emergency Numbers

Police 911Fire 911

EMS 911 Animal Control (xxx)xxx-xxxxFBI (xxx)xxx-xxxx

Resident SMS 8912

10


11/37

Property Staff Numbers

Property Manager (xxx)xxx-xxxxFinance Manager (xxx)xxx-xxxxSenior Leasing (xxx)xxx-xxxxLeasing Agent 1 (xxx)xxx-xxxxLeasing Agent 2 (xxx)xxx-xxxxMaintenance Supervisor (xxx)xxx-xxxx

Maintenance Tech 1 (xxx)xxx-xxxxMaintenance Tech 2 (xxx)xxx-xxxxProperty Engineer (xxx)xxx-xxxx

11


12/37

Corporate Numbers

CEO:

Bob Faith (xxx)xxx-xxxxCOO:Bill Maddox (xxx)xxx-xxxxCFO:Derek Ramsey (xxx)xxx-xxxxExecutive DirectorsStacy Hunt (xxx)xxx-xxxx

Andrew Livingstone (xxx)xxx-xxxxScott Wise (xxx)xxx-xxxx Wes Fuller (xxx)xxx-xxxx

12


13/37

Non-Emergency Phone Numbers

Gas (xxx)xxx-xxxxPower (xxx)xxx-xxxxTelephone (xxx)xxx-xxxxInsurance (xxx)xxx-xxxx

Austin, TX Health Dept. (xxx)xxx-xxxxDisaster Recovery (xxx)xxx-xxxxEngineers Inc. (xxx)xxx-xxxxSecurity Force LLC (xxx)xxx-xxxx Attorney (xxx)xxx-xxxx

Adjacent Property (xxx)xxx-xxxxIndustrial Hygenist (xxx)xxx-xxxxLandscaping (xxx)xxx-xxxx

13


14/37

R E S I D E N T I N F O R M AT I O N

III.14


15/37

Handicapped Residents

Name Building # Unit # Condition

Josh Luck 3 312 Blind

Tirone George 1 111 Hearing Impaired

Oscar Mayer 2 225 Wheel Chair

Barack Obama 6 614 Liberal

15


16/37

Residents With Special Needs

Name Building # Unit # Condition

Sarah Morris 7 726 1 Child

William Task 10 1010 1 Child

John & Lisa Fade 2 225 2 Infants

Christopher Cane 5 522 Elderly Daisy Dukes 12 1212 Has 2 Children

Mickey Rorque 9 921 Elderly

Mark Whalburg 9 910 Elderly

16


17/37

Rent Roll

(See paper forms in back of book.)

17


18/37

E M E R G E N C Y P R O C E D U R E :

F I R E I N C L U B H O U S E

IV.18


19/37

Steps

Assess Situation

Notification and Communication

Evac, Rally, and Acct

19


20/37

Assess the Situation

If fire is controllable, use a nearby fire extinguisher to

extinguish flam

If fire is not controllable, notify officer personnel andinstruct everyone to leave the area immediately. Call911

20


21/37

Notification and Communication

Call 911Notify all staff via cell phone

Initiate Evacuation PlanNotify all residents via SMS

SMS # is 8912

Notify buildings 2 and 12 to evacuate by knocking onthe door and assisting people out

Refer to map

21


22/37

Evac, Rally, and Accountability

Have assigned building personnel start at the top floor, andknock on each door to notify residents of fire. (Bldgs 2 &12)

Refer to Emergency Tasking Chart

Residents should move out and be directed to appropriaterally points

Refer to Evac Map

Assist special needs residentsRefer to chart

Cross check residents with rent roll at rally pointCommunicate status with PM when this step is complete

22


23/37

Access Control

Shut down entrance in order to keep passage clear for

first responders

Allow exit of property as situation safely allows

23


24/37

Return to Buildings

After the fire has been handled, allow residents toreturn to their buildings

24


25/37

Manage Public Relations

After the situation has been handled, the emergency

team member responsible for Public Relations will bethe only staff member to talk with news and othermedia.

Refer to Emergency Tasking Chart

25


26/37

A P P L I C A B L E M A P S

V.26


27/37

Community Map27


28/37

Evacuation and Rally Points28


29/37

Utility Shut Off Locations29


30/37

Utility Shut Off Locations

Electrical

Water

Heating and Air

Gas

30


31/37

Equipment Map

***Duplicated on all 2-hallway buildings

Fire Extinquisher

Medical Kit

31


32/37

Equipment Map32

***Duplicated on all 1-hallway buildings


33/37

1 Bedroom Floor Plans

A1 A2 A3

33


34/37

2 Bedroom Floor Plans

B1 B2 B3

34


35/37

3 Bedroom Floor Plan35


36/37

F O R M S

VI.36


37/37

Works Cited37

All information, maps, and pictures relating the TheRemington property in Austin, TX

www.remintonaustin.com

All information, names, positions, and corporate culturerelated to Greystar Management

www.greystar.com

All ideas related to content, layout, and order of materialSample project presented in classWhen Disaster Strikes Ch 1-7

Rent Roll Formhttp://assessor.slco.org/pdf/rentroll.pdf

the remington apartments: emergency manual

Documents