the resilient employee
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The Resilient Employee. Meg Welch Murphy, PsyD. 15 th Annual EAPA Regional Spring Conference. Today’s Objectives. Discuss the meaning of resiliency Indentify some common risk factors Introduce concepts and principles of full engagement Discuss results of the Full Engagement Program. - PowerPoint PPT PresentationTRANSCRIPT
The Resilient EmployeeThe Resilient Employee
Meg Welch Murphy, PsyD
15th Annual EAPA Regional Spring Conference
Today’s ObjectivesToday’s Objectives
15th Annual EAPA Regional Spring Conference
• Discuss the meaning of resiliency• Indentify some common risk factors• Introduce concepts and principles of full
engagement• Discuss results of the Full Engagement Program
ResiliencyResiliency
15th Annual EAPA Regional Spring Conference
• The capacity to successfully perform in high stress environments without impact to health or relationships day after day
• Well developed Energy management skills
Intelligence Professional’s Intelligence Professional’s EnvironmentEnvironment
15th Annual EAPA Regional Spring Conference
• High-stress environment• Working long hours• Shiftwork• Serving the nation in silence• Privy to information that can be unsettling• Having to balance work, family, and personal life
Intervention Areas to Intervention Areas to Mitigate Health RisksMitigate Health Risks
15th Annual EAPA Regional Spring Conference
• Nutrition• Fitness• Coronary Risk• Cancer • Weight• Stress
15th Annual EAPA Regional Spring Conference
The Power of Full Engagement The Power of Full Engagement
New ParadigmNew Paradigm
• Manage energyManage energy• Seek stressSeek stress• Life is a series of sprintsLife is a series of sprints• Downtime is productive timeDowntime is productive time• Purpose fuels performancePurpose fuels performance• Rituals ruleRituals rule• The power of full The power of full
engagementengagement
Old ParadigmOld Paradigm
• Manage time Manage time • Avoid stress Avoid stress
• Life is a marathon Life is a marathon • Downtime is wasted time Downtime is wasted time • Rewards fuel performance Rewards fuel performance
• Self-discipline rules Self-discipline rules
• The power of positive The power of positive
thinkingthinking
Full Engagement ProcessFull Engagement Process
Model + Four Principles
Three-Step Engagement Process
Facing the
Truth
Defining Purpose
Taking Action
15th Annual EAPA Regional Spring Conference
15th Annual EAPA Regional Spring Conference
Principle #1Principle #1Energy is Four-Dimensional
HumanHuman beings as energy systems beings as energy systems
• Full Engagement requires sufficient quantity, quality, focus and force of energy
• Maximum productivity and well-being is best achieved by addressing the whole person
Principle #2Principle #2
15th Annual EAPA Regional Spring Conference
Recovery is key. Oscillate, oscillate oscillate!
• To be fully engaged, you must strategically disengage.
• Engage when it matters and disengage when it doesn’t. Turn on Turn off.
• Live life as a sprinter not as a marathoner.
Principle #2, con't.Principle #2, con't.• The healthiest oscillatory rhythm is to turn our
energy systems fully on and then fully off—physically, emotionally, mentally, spiritually
• You can break up your activities up into manageable sprints followed by periods of strategic recovery, which will result in greater productivity, fewer mistakes, and increased well-being
15th Annual EAPA Regional Spring Conference
15th Annual EAPA Regional Spring Conference
Principle #2Principle #2
Principle #3Principle #3
15th Annual EAPA Regional Spring Conference
Stress for Success!
• Push yourself outside your current comfort level by investing energy in the capacity you want to grow. No discomfort, no growth
• Every storm hold the promise of expanded capacity.
15th Annual EAPA Regional Spring Conference
Storms and CapacityStorms and Capacity• Too long in the hot zone and you will lose
capacity. Burn-out!
Hot Zone
Comfort Zone
15th Annual EAPA Regional Spring Conference
Storms and CapacityStorms and Capacity• Too long in the comfort zone and you will lose
capacity. Boredom!
Hot Zone
Comfort Zone
Principle #4Principle #4
15th Annual EAPA Regional Spring Conference
Building Full Engagement Rituals!
• Full engagement is not controlled by self-discipline or will power, but by habit and routine.
• Positive rituals are consciously acquired habits that serve engagement.
• Positive rituals represent the intersection of value, time, energy and action.
• Rituals allow you to function optimally, even in the worst of storms.
15th Annual EAPA Regional Spring Conference15th Annual EAPA Regional Spring Conference
Keys to Ritual BuildingKeys to Ritual Building
Habits + Core Values = Rituals
• Link the change to a primary value• Invest extraordinary energy in building the new ritual for
approximately 30-60 days• Be precise in timing and behavior• Focus on building only a few major rituals at any one time• Focus on what you want, what you don’t want• Create a supportive environment
15th Annual EAPA Regional Spring Conference
Full Engagement ProcessFull Engagement Process
Three-Step Engagement Process
15th Annual EAPA Regional Spring Conference
Facing the
Truth
Defining Purpose
Taking Action
What rituals must you
create to enhance
engagement and mission success?
How engaged do
you want to be?
How engaged are you now?
15th Annual EAPA Regional Spring Conference
Face the Truth ObjectivesFace the Truth Objectives Understand and confront the reality of all the dimensions
of your engagement through deepening your awareness of the truth in 4 key areas:
1. Current engagement in your professional and personal life
2. Habits that undermine or compromise the engagement3. Stories that drive engagement or disengagement4. Costs and consequences of your disengagement
15th Annual EAPA Regional Spring Conference
Difficulty in Facing the TruthDifficulty in Facing the Truth
• Human beings possess a great capacity for self-deception and denial
• The engagement process is very complex, involving all four dimensions—physical, emotional, mental, spiritual
• Our level of awareness regarding engagement is typically very low
Full Engagement ModelFull Engagement Model
15th Annual EAPA Regional Spring Conference
Human beings as energy systemsHuman beings as energy systems
Face the Truth - PhysicalFace the Truth - Physical
15th Annual EAPA Regional Spring Conference
Biometrics• Complete lipid profile• Blood pressure• Weight• BMI – Body Mass Index• Body fat analysisPersonal Wellness Profile for Health Risk Assessment
and Intervention Areas (Wellsource)
A Health Risk AssessmentA Health Risk Assessment
15th Annual EAPA Regional Spring Conference
Provides• An overall wellness rating• A current fitness level• A personal heart health evaluation• A look at how the individual copes with stress• An evaluation of eating habits• Recommendations for preventive exams• Recommendations for preventive actions based on
identified needs
The Truth about Physical EngagementThe Truth about Physical Engagement
15th Annual EAPA Regional Spring Conference
• The energy required for full engagement comes from the union of glucose and oxygen.
• Glucose requirements are met through strategic eating.
• Oxygen requirements are met through respiration and strategic movement.
Physical Energy Physical Energy
15th Annual EAPA Regional Spring Conference
• Sleep: Set an earlier bedtime and reduce alcohol use• Reduce stress: cardiovascular activity three times a
week and strength training at least once• Nourishment: Eat small meals and light snacks every
three hours• Recognize signs of low energy: difficulty
concentrating, hunger restlessness, and yawning• Breaks: Move away from desk at 90 to 120 minute
intervals throughout the day.
Face the Truth - EmotionalFace the Truth - Emotional
15th Annual EAPA Regional Spring Conference
• Full engagement requires a highly specific emotional response
• Two categories of emotions:– Survival-based emotions (flight or fight)
• Something or someone is someone is threatening• Very low quality of energy
– Opportunity-based emotions• Hope filled exciting situations• Give the highest quality energy possible
Face the Truth - EmotionalFace the Truth - Emotional
15th Annual EAPA Regional Spring Conference
• Survival-based emotions trigger feelings of anger, fear, revenge, anxiety, insecurity.
• Opportunity-based emotions trigger feelings of adventure, challenge, confidence, enjoyment and gratitude.
Emotional EnergyEmotional Energy
15th Annual EAPA Regional Spring Conference
• Defuse negative emotions: deep abdominal breathing.
• Fuel positive emotions: regularly expressing appreciation to others in detailed, specific terms through notes e-mails calls, or conversations
• Use different lenses to view upsetting situations: reverse lenses, long lenses, and wide lenses
The Truth about Mental EngagementThe Truth about Mental Engagement
15th Annual EAPA Regional Spring Conference
Mental dimension as “Mission Control Center”
• All choices, decisions and personal changes we make are mediated by this dimension.
Face the Truth – Mental EngagementFace the Truth – Mental Engagement
15th Annual EAPA Regional Spring Conference
The most important competencies in mental engagement are:
• Logical, realistic thinking• Focus and concentration• Mental preparation• Self-awareness• Time management• Creativity and curiosity
Mental EnergyMental Energy
15th Annual EAPA Regional Spring Conference
• Reduce interruptions: perform high concentration tasks away from phones and email by responding to them at designated times during the day.
• Identify the most important challenge for the following day at night: make it your first priority when you arrive in the morning.
• Stop multitasking!
The Truth about Spiritual The Truth about Spiritual EngagementEngagement
15th Annual EAPA Regional Spring Conference
The spiritual dimension is the genesis of:
• Commitment• Passion• Determination• Persistence in the pursuit of mission
The Truth about Spiritual The Truth about Spiritual EngagementEngagement
15th Annual EAPA Regional Spring Conference
• The force of energy associated with the spiritual dimension comes from one’s deepest values and beliefs
• Critical to achieving spiritual engagement are:– Facing the truth about one’s ability to make values-
based decisions– Clearly prioritizing according to one’s core values – Connecting core values to the targeted mission– Behaving in ways that align with core values
Spiritual EnergySpiritual Energy
15th Annual EAPA Regional Spring Conference
• Identify “sweet spot” activities: Do more of those
• Allocate time and energy to what you consider most important: e.g. connecting with family
• Live your core values
The Truth about Your The Truth about Your StorytellingStorytelling
15th Annual EAPA Regional Spring Conference
• Stories fundamentally explain how and why things happen or how and why things don’t happen in your life
• The stories you tell yourself and others all too often become your reality: – The wrong stories disengage, block personal growth, make
us victims, and derail any mission. A negative habits comes a supporting story.
– The right stories bring us to the truth, mobilize us to make tough values-based choices that lead to expanded growth and deepen our engagement.
The Truth about Your The Truth about Your Storytelling, con’tStorytelling, con’t
15th Annual EAPA Regional Spring Conference
Stories that deepen engagement and facilitate mission success have three characteristics in common:1. Linked closely to a primary value such as health,
family, integrity, or kindness.2. Reflect the truth as much as possible3. Engender a deep sense of hope that the mission
is possible.
Full Engagement ProcessFull Engagement Process
Let’s move on to Defining Purpose
15th Annual EAPA Regional Spring Conference
Facing the
Truth
Defining Purpose
Taking Action
What rituals must you
create to enhance
engagement and mission success?
How engaged do
you want to be?
How engaged are you now?
15th Annual EAPA Regional Spring Conference
PurposePurpose
PurposePurpose
15th Annual EAPA Regional Spring Conference
Ultimate Mission – Long-term goal
• What is my purpose in life?• What kind of person do I want to be?• What kinds of things do I want to do?• What do I want to be remembered by?
What I Can ChangeWhat I Can Change
15th Annual EAPA Regional Spring Conference
Training Mission – Short-term goal for change
• What do I need to do to achieve my ultimate mission?
• What is getting in the way of achieving my ultimate mission?
• What do I need to change?
Full Engagement ProcessFull Engagement Process
Shift to Taking Action
15th Annual EAPA Regional Spring Conference
Facing the
Truth
Defining Purpose
Taking Action
What rituals must you
create to enhance
engagement and mission success?
How engaged do
you want to be?
How engaged are you now?
Crucial Parts of a Change MissionCrucial Parts of a Change Mission
15th Annual EAPA Regional Spring Conference
• Determine• What new energy investment to make• When to make them
• Set a launch date
• Make full and absolute commitment
Positive Rituals Bring About Positive Rituals Bring About ChangeChange
15th Annual EAPA Regional Spring Conference
• What do I need to do routinely to bring about a positive change in my life?
• How will I hold myself accountable?
• How will I react to setbacks?
Positive Rituals Bring About ChangePositive Rituals Bring About Change
15th Annual EAPA Regional Spring Conference
Ultimate Mission: Includes purpose, statement of your dream(s) long-term goal interwoven with your values.
Training Mission: This is what you’ll be working on for the next 3-6 months. It is your short-term goal(s) in support of your ultimate mission/values.
Old Story: Statement of the thoughts and beliefs that drive your current situation.
New Story: Written in the present tense, as if you have already achieved your training mission. The tone is positive—positive self-talk, hopeful, and reflective of your values.
Rituals: Specific behaviors to support the training mission. They reflect the timing, intensity and focus of the activities that will support change. Be specific (what, when, where, how many times a day/week, etc.).
Preliminary Results Preliminary Results
15th Annual EAPA Regional Spring Conference
• Increased health status/quality of life for physical and mental health for both men and woman
• Increased readiness to change (planning, action, maintenance vice pre-contemplation or contemplation
• Decreased health risks regarding fitness, nutrition, coronary risk, cancer risk, weight, and stress
• Decreased preventable health risks, which shows up as $ saved in health claims
ReferencesReferences
15th Annual EAPA Regional Spring Conference
• Origin: Human Potential Institute (HPI) - http://hpinstitute.com
• The Power of Full Engagement, not Time, is the Key to High Performance and Personal Renewal, Loehr and Schwartz, 2003
• The Power of Story, Loehr, 2007