the responsive city - data-smart city solutions | data ... · the empowered employee . ... •...
TRANSCRIPT
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ENGAGING COMMUNITIES THROUGH DATA-SMART
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THE RESPONSIVE CITY
Bay Area Digital Government Summit Professor Stephen Goldsmith
Harvard Kennedy School October 28, 2014
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Opportunity to Massively Change
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The Responsive City
Ubiquity of mobile devices
Cloud computing reduces startup
costs
More data/less paper Data mining techniques
overcome legacy barriers
Budgetary pressures force change
Private sector and app developer successes push public systems
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Transparency + Co-Creation + Empowerment + Measurement
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Performance Measurement
CitiStat
Open Data Data Analytics Center
Citizen Ideation
Employee Empowerment
Public Value
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The structure of government is the problem. Progressive government produces regressive ends in cities. It eliminated corruption and abuse of discretion with accountability and rule-based measures to make sure people weren’t abusing power. A century later - public employees are pinned in boxes. Against that we have the complexity of current society and insufficient resources in cities.
Solutions Looking for Problems
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BREAKTHROUGH #1:
NYC – Targeted Fire Inspections The new predictive model synthesizes 60 factors that are correlated with deadly fires, including the age of a building, electrical issues, and the number of sprinklers, and builds an algorithm that assigns each building with a risk score.
Proactive Instead of Reactive
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Santa Cruz – Predictive Policing By examining historical data about the time and location of crimes and applying an algorithm to predict future incidents, Santa Cruz PD reduced burglaries by 27%.
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Examining the Past to Anticipate the Future
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Philadelphia – Parole Violations A new risk-forecasting tool helps save the city time and money, while also reducing the likelihood of violent recidivism, by identifying high-risk probationers before release.
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Concentrating on the Outliers
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Usable Open Data
Connecting to Communities Residents Forcing Responsiveness
Coproducing Solutions
A New Sense of Engaged Citizenship and Trust
BREAKTHROUGH #2:
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Make Data Useful: Visualization
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311: Useful Shared Data
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Engage Citizens in Creating and Using Data
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Engage Citizens in Creating and Using Data
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Virtual Activism Requires Intermediaries
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Residents Forcing Responsiveness
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Renewed Sense of Citizenship
Digital technology will enable citizens to work with local government on shared solutions to the grand
challenges that confront all Americans. #theresponsivecity theresponsivecity.com
Coproducing Solutions
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Moving from complaint center to citizen as partner in fashioning or identifying a solution.
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Coproducing Solutions
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Breaking Hierarchical Ceilings Increasing Discretion without
Losing Accountability Integrating Data Across Agencies
The Empowered Employee BREAKTHROUGH #3:
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Vertical Agencies
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Hierarchical Ceilings
Horizontal Solutions
Open Data Solutions
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Department of Transportation – IdeaHub
This program is is changing the way that management and employees interact, shifting the old paradigm of top-down bureaucracy to one where everyone can collaborate and
share expertise.
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Breaking Hierarchical Ceilings
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Alternative Accountability: Boston City Worker
More accountable to citizens Supervisors more effective
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Discretion Coupled with Accountability
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Avg. time to deliver new
recycling bins
30 days
7 days
Avg. time to fix burned-out street lights
17.5 days
7 days
Avg. time to fulfill to park maintenance
10 days
6 days
Before CRM
system
After CRM
system
IMPROVEMENTS IN RESPONSE TIMES BOSTON’S NEW CUSTOMER RELATIONSHIP MANAGEMENT (CRM) SYSTEM
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Increasing Discretion
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Indiana – Data-Sharing for Child Welfare Workers
Indiana has launched the country’s leading effort to eliminate paper in child welfare services, to promote cross-agency data sharing, and to ensure full integration of case information. #theresponsivecity theresponsivecity.com
Integrating Data Across Agencies
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Data Mining • Automated Voice Response • Internet/Web • Mobile phone/data/picture • Bar Code/GPS • Point of Service Device
Alerts/Dashboards/Decision Support for Outcomes • Caseworker • Court/law enforcement • Supervisor • Caregiver
Billing/E-payment/EBT
Device Agnostic
Guardian Counselor Previous
Cases School Police Medical
Decision Support
Caseworker
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Decision Support Tools
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GOALS • Reduce transactional friction • Reallocating attention to bad actors • Simplify process for obtaining and
renewing licenses • Decrease costs associated with compliance
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Data-Driven Regulation
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Before: Serving the Homeless
After: Preventing and Reducing
Homelessness
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BREAKTHROUGH #4:
From Activities to Public Value
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Move traffic better, not just widen roads Less street construction activity, more results.
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Data-Driven Public Value
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Internet of Things Captures Instant Useable Info
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Managing the Network Internal Structural Change
Performance Management
The Innovative Leader
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Disruptive Innovation Models (Executive-Driven)
• Offices of Innovation • Mayor’s Office of New Urban Mechanics • Enterprise Development Office
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Internal Structural Change
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Procurement Reform, Cost Savings and Operational Excellence Opportunities
Use Data Analytics to Improve Performance, Define Outcomes
and Unlock Value
Government Efficiency/Innovation Office Focus on continuous improvements in service, operations and cost reductions
Elected Official
Representative from Each Agency Program Reviews
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Stat programs are an important performance-management technique to enhance public accountability and drive
organizational improvement.
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Performance Management
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Greg Fisher, LouieStat
LouieStat brings individual Metro departments before the Mayor every 6-8 weeks to identify, through consistent metrics tracking and data analysis, what agencies can do to improve service delivery.
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Performance Management
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Paul Baltzell, Indiana
Through a combination of performance management tools and a robust analytics platform, Indiana’s
Management and Performance Hub promises to save the state money and improve services.
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Performance Management
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Privacy
Protect citizen anonymity Ensure secure storage Respect confidentiality Increase transparency
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L=
Obstacles
Perceived legal walls Legacy CIOs Talent Tone Deaf Professionalism Imagination
Key Challenges
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Trust through responsiveness Evidence
Based Value
Open, Shared Data with Officials who
listen
Coproduction
Empowered Employees
Enhanced Voice
• - Responsive driven • trust and civic pride • - New sense of public • employment • - Repurposed $ • - Evidence based, what- • works government
Committed Mayor
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Personalized
Bridge to New Governance
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