the revolution of marketing and leadership's role · 2017-05-26 · within a company along...
TRANSCRIPT
The Revolution of Marketingand Leadership's Role
A F R O S T & S U L L I V A N E X E C U T I V E M I N D C H A N G E
Strateg ic Market ing Pr ior i t ies :
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July 17 – 19, 2017 | Loews Vanderbilt Hotel | Nashville, TN
EXECUTIVE PROFILE / WHO WILL PARTICIPATE
*please note this profile is based on past Executive MindXchange events.
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WHY YOU MUST ATTEND
1. TAKE CONTROL OFYOUR FUTURE: Recent research has revealed that ChiefMarketing Officers are most accountable and first on the chopping block iftop line revenue targets are missed. Never has there been a better time forChief Marketing Officers to reposition themselves by taking control of thegrowth agenda. Either step up and get a seat at the table or get left behind.
2. ALIGN WITH YOUR CORPORATE BUSINESS STRATEGY: In an age of newertechnology and empowered customers, marketing has truly become astrategic discipline. You must harness your knowledge of markets andcustomers to determine what new key areas to compete in, what segmentsto target, and what strategies to adopt in order do drive substantial growth.
3. CREATE A CUSTOMER CENTRIC ORGANIZATION: The difference betweensuccessful companies and those who fail, or fail to grow, is how they ensurelong term customer loyalty and sustainable competitive advantage. To becometruly customer centric requires a highly collaborative effort of all functionswithin a company along with every employee becoming a customer champion.As a marketer, you must be at the forefront of representing the customer inyour strategic marketing plans.
4. TECHNOLOGY AND SKILLS ARE EVOLVING: Because of changing technologyeveryone needs to have their skills honed, especially your employees. Thefuture workforce must be data driven and technology savvy. Do you haveenough talent in house? Strategically thinking, the big question is do you trainyour in house workforce on the latest technology or source from other areas?Risk vs reward...
5. BECOME A STRATEGIC ASSET TO SALES: When sales are down "its alwaysmarketing's fault". This is unacceptable. How do you tip the scales in yourfavor? What does marketing need to do to be viewed as a strategic asset insale's eyes? Strategic marketing does not equal sales but it is up to you totarget the best opportunities. How will you deliver on this growth factor?
AN INTERACTIVE EXPERIENCE LIKE NO OTHER...
COLLABORATE, COLLABORATE, COLLABORATE: Engage in high level conversationswith strategic marketing executives, guaranteed to generate new ideas!
RELAX, HAVE FUN AND MAKE NEW FRIENDS: Keep your contact list buildingand engines at high rev, while enjoying many unique networking events!
FIND NEW SOLUTIONS TOTODAY'S CHALLENGES: Play the InteractiveSolutions Wheel to find out which of the industry's products and services willhelp you solve your challenges. It is a series of rapid fire, one-on-one meetingswith leading solution providers –both intense and fulfilling. Yes, there are prizes!
STAY AHEAD OF THETECHNOLOGY CURVE: One-to-one targeted discussionswill focus around new services that marketers can take advantage of to meet thespecific needs of their businesses.
Register Now • [email protected] • tel: 1.877.GO frost (1.877.463.7678) • fax: 1.888.674.3329 • www.frost.com/smt
An Event Shaped by a Community of Your Peers!
Frost & Sullivan extends its appreciation to the following Advisory Board Membersfor their expertise and valuable support in ensuring the agenda delivers relevantand valuable content
Allison CerraVice President, Global MarketingIntel Security Group
Teresa CaroSenior Vice President, MarketingFortiva
Dan ColquhounSenior Vice PresidentFrost & Sullivan
David MekeelStrategic Marketing DirectorAgendia USA
Srinivas NomulaSenior Director, Marketing & Product Development, Performance Labels & SpecialtiesNeenah Paper Inc.
Matthew PreschernExecutive Vice President, Chief Marketing OfficerHCL Technologies
Dee SlatterySenior Director, Global Brand Management and Strategic MarcomAnsell Protective Solutions
Beth SulenticDirector, Strategic MarketingIDEX Corporation
STRATEGIC MARKETING PRIORITIESEXECUTIVE MIND CHANGE ADVISORY BOARD
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Network with executives who own business growth plans and drive market leadershipincluding Chief Marketing Officers, Chief Growth Officers, Vice Presidents and Directors of:
• Branding• Business Development• Digital Transformation• Client Development• Customer Experience and Loyalty
• Customer Insight• Global Marketing• Market Development• Market Strategy• Strategic Planning
Nashville, Tennessee
Let your creative juices flow at the Lowes Vanderbilt Hotel in world famous MusicCity! Immerse yourself in old and new Nashville while only minutes from the city’smost renowned and vibrant attractions. Don’t forget to bring your cowboy boots!
LOCATION, LOCATION, LOCATION
#FrostMar
Executive(C-Level, Vice President,Director) Other
2%
23%
Management
75%
91% of surveyed participants recommend sending 2 or more teammembers based on the amount of networking opportunities and rangeof content being delivered.
MORE CONTENT THAN ONE PERSON CAN HANDLE
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Schedule-at-a-glance is preliminary and will be updated as information becomes available.
SCHEDULE-AT-A-GLANCE
Zone 1. Identifying Growth Opportunities to Increase Top Line Revenue | Zone 2. Leveraging Customer Centric Strategy to Drive Profitability
Customize your agenda! Stay the course with one zone or bounce around to others. All collaboration zones are Power-Point Free, participant-driven discussions featuring creative thinking and idea generation
SUNDAY, JULY 16, 2017 | ARRIVAL DAY
7:00pm Suggested Arrival Time
Arrive Sunday to participate in Monday's Networking Activities
MONDAY, JULY 17, 2017 | NETWORKING DAY
Bring plenty of business cards, relax, meet-and-greet during this fun-filled day devoted to making new contacts and new friends.
9:00am Nashville Taste & Tour
9:00am Country Music Hall of Fame Networking Tour
3:00pm Sponsor Workshop
4:30pm Sponsor Registration & Orientation Reception
5:30pm Speaker & Thought Leader Orientation
An essential meeting for speakers, facilitators and confirmed thought leaders to preview the event, highlight your roles and network with fellow peers.
6:15pm Participant Meet 'n' Greet
This end-user/participant activity is your opportunity to identify right out of the gate – those peers who share challenges similar to your own. It's a great way to find participants whohave thought leadership you can benefit from and to facilitate later dialogues throughout the event.
7:00pm Welcome to Nashville! Networking Reception and Event Kickoff
TUESDAY, JULY 18, 2017 | GENERAL SESSION AND EXHIBITION
8:00am Registration, Continental Breakfast, and Exhibition
8:45am WELCOME and KEYNOTE – Own the Growth Agenda and You Own the Future
9:40am BOARDROOM BRAIN TRUST – Aligning Corporate Growth Objectives with Strategic Marketing Priorities
10:20am Networking, Refreshment, and Exhibition Break
10:50am CONCURRENT COLLABORATION ZONES – ROUNDTABLES
Roundtables capture the power of all participants’ voices, insights and experiences via group discussion and exploration of the issue at hand.
Choose one of the following zones:
12:00pm Session to Session Travel Time
12:05pm CONCURRENT SESSIONS
Choose one of the following concurrent sessions:
(OR)
1:00pm Food for Thought – Networking Roundtables Hosted by Industry Leaders
Practitioners and solution providers host a menu of luncheon roundtable discussions on pertinent industry issues. Dine and dish with industry experts. The list of roundtable discussiontopics will be available on-site.
2:05pm Session to Session Travel Time
2:10pm CONCURRENT COLLABORATION ZONES –THINKTANKS
ThinkTank sessions employ interactive team exercises in a “roll up your sleeves” learning environment.
Choose one of the following zones:
3:20pm Networking, Refreshment, and Exhibition Break
3:50pm CMO CHALLENGE – Embracing a New Leadership Mandate
4:30pm THE FIX – Crowdsourcing Solutions to our Most Vexing Challenges
5:30pm The FIX Concludes
5:45pm Four Truths and a Lie Networking Reception
6:45pm Groove Around Nashville
Take networking a step further and join us as we venture to Nashville's night life hot spots to see the town, feel the music and toast to a great event. A great opportunity to furtherrelationships with your fellow peers in a fun, intimate setting!
INTERACTIVE – Solutions WheelPlay the “wheel” to find out which of the industry's products and services willhelp you solve your challenges. It is a series of rapid fire, one-on-one meetingswith leading sponsors – both intense and fulfilling.
THE EVOLUTION OF VOICE OF CUSTOMER AND ITS IMPACT ON GROWTH –Seizing Voice of the Customer to Ignite Strategic Growth
Zone 1. Growing Revenue and Developing Brand Strategy in Whitespace and Adjacencies
Zone 2. Future Forward: Mapping the Customer Journey
Zone 1. Unleashing the Power of Brands After M&As and Other SignificantCompany Shifts
Zone 2. Machine Learning Meets Marketing – Advanced Predictive Customer Analytics to Increase ROI
CHOOSE BETWEEN TWO DIFFERENT COLLABORATION ZONES:
Register Now • [email protected] • tel: 1.877.GO frost (1.877.463.7678) • fax: 1.888.674.3329 • www.frost.com/smt
www.frost.com/linkedin-MAR#FrostMar
4
WEDNESDAY, JULY 19, 2017 | GENERAL SESSION AND EXHIBITION
6:15am Early Risers Run/Walk
8:00am Continental Breakfast and Exhibition
8:45am INTERACTIVE COACHING SESSION – Meet Neuro-Management: How to Work Effectively with the Brains Around You
10:00am Networking, Refreshment, and Exhibition Break
10:30am CHANGE AGENT – Scaling Account Based Marketing in a 21st Century World
11:00am Session to Session Travel Time
11:05am CONCURRENT SESSIONS
Choose one of the following concurrent sessions:
12:05pm Food for Thought – Networking Luncheon Roundtables Hosted by Industry Leaders
Practitioners and solution providers host a menu of luncheon roundtable discussions on pertinent industry issues. Dine and dish with industry experts. The list of roundtable discussiontopics will be available on-site.
1:05pm Session to Session Travel Time
1:10pm CONCURRENT COLLABORATION ZONES – CASE HISTORIES
Case Histories explore a specific use case and include informal conversations that draw upon the experience and expertise of the featured executive and participants.
Choose one of the following concurrent sessions:
2:10pm Session to Session Travel Time
2:15pm ASK THE EXPERTS! Panel Discussion – How to Effectively Communicate the Strategic Marketing Plan
3:00pm Networking, Refreshment, and Exhibition Break
3:30pm INNOVATION INSIGHT – Enabling the Product to Solution Based Business Model Transformation
4:00pm CAPSTONE KEYNOTE – The Pulse on Economic Growth – Focus on Market Fundamentals
4:45pm CONTENT FOR THE STRATEGIC MARKETING PRIORITIES: A FROST AND SULLIVAN EXECUTIVE MINDXCHANGE CONCLUDES
Briefing SessionsThese 15-minute, one-to-one targeted discussions will focus around new services that marketers can take advantage of to meet the specific needs of their businesses.
Zone 1. Growth Globalization Strategy
PARTICIPANT MEET-UPS
Keep your networking engines revving! Participants will gather by industry,company size and geographic/regional strategy for hosted conversation on shared dynamics.
Zone 2. Developing Customer and Employee Brand Ambassadors
SCHEDULE-AT-A-GLANCE
SNAPSHOT OF COMPANIES REPRESENTED AT PREVIOUS EXECUTIVE MINDXCHANGE EVENTS
Register Now • [email protected] • tel: 1.877.GO frost (1.877.463.7678) • fax: 1.888.674.3329 • www.frost.com/smt
www.frost.com/linkedin-MAR#FrostMar
96% of Surveyed Participants would recommendthis event to their colleagues and/or peers.
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MONDAY, JULY 17, 2017 | NETWORKING DAY
Bring plenty of business cards, relax, meet-and-greet during this fun-filled day devoted to making new contacts and new friends.
9:00am Nashville Taste & Tour
9:00am Country Music Hall of Fame Networking Tour
3:00pm Sponsor Workshop
4:30pm Sponsor Registration & Orientation Reception
5:30pm Speaker & Thought Leader Orientation
6:15pm Participant Meet 'n' Greet
7:00pm Welcome to Nashville! Networking Reception and Event Kickoff
TUESDAY, JULY 18, 2017 | GENERAL SESSION AND EXHIBITION
8:00am Registration, Continental Breakfast, and Exhibition
8:45am WELCOME and KEYNOTE – The Art of Disruption: Own Digital Marketing and You Own the Future
9:40am SUCCESS STORY – Agile Marketing: Listen – Respond – Adapt
10:20am Networking, Refreshment, and Exhibition Break
10:50am COLLABORATION ZONES – ROUNDTABLES
12:00pm Session to Session Travel Time
12:05pm CONCURRENT SESSIONS
(OR)
1:00pm Food for Thought – Networking Luncheon Roundtables Hosted by Industry Leaders
2:05pm Session to Session Travel Time
2:10pm CONCURRENT COLLABORATION ZONES –THINKTANKS
3:20pm Networking, Refreshment, and Exhibition Break
3:50pm ASK THE EXPERTS! Panel Discussion – Align Sales & Marketing to Catapult Revenue
4:30pm INTERACTIVE COACHING SESSION – Meet Neuro-Management: How to Work Effectively with the Brains Around You
5:30pm INTERACTIVE COACHING SESSION Concludes
5:45pm Four Truths and a Lie Networking Reception
6:45pm Groove Around Nashville
WEDNESDAY, JULY 19, 2017 | GENERAL SESSION AND EXHIBITION
6:15am Early Risers Run/Walk
8:00am Continental Breakfast and Exhibition
8:45am ICE BREAKER AND KEYNOTE – Lucky Seven: Seven Lessons Learned From the Transformation Trenches
9:30am EXECUTIVE INSIGHT – Making the Business Case for Investing in Digital Marketing Technology
10:00am Networking, Refreshment, and Exhibition Break
10:30am SUCCESS STORY – Lessons From the Field: How Sports Can Help Your Marketing Automation Succeed
11:00am Session to Session Travel Time
11:05am CONCURRENT SESSIONS
(OR)
12:05pm Food for Thought – Networking Luncheon Roundtables Hosted by Industry Leaders
1:05pm Session to Session Travel Time
1:10pm CONCURRENT COLLABORATION ZONES – CASE HISTORIES
2:10pm Session to Session Travel Time
2:15pm ASK THE EXPERTS! Panel Discussion – Critical Skills for a Modern Marketing Organization
3:00pm Networking, Refreshment, and Exhibition Break
3:30pm SUCCESS STORY – VR & AR: Innovations and the Effective Use of Experiential Product
4:00pm CAPSTONE KEYNOTE – How To Be Insanely Effective When You Don’t Have Enough Resources, Budget, Or Time: Lessons From The Trenches
4:45pm CONTENT FOR THE 18TH ANNUAL DIGITAL MARKETING EXECUTIVE MINDXCHANGE CONCLUDES
FROST AND SULLIVAN VISIONARY INSIGHT – Developing a Digital Platform Strategy in anEver-changing Technology Landscape
INTERACTIVE – Solutions Wheel Play the “wheel” to find out which of the industry's products and services will help you solveyour challenges. It is a series of rapid fire, one-on-one meetings with leading sponsors – bothintense and fulfilling.
Briefing SessionsThese 15-minute, one-to-one targeted discussions will focus around new services thatmarketers can take advantage of to meet the specific needs of their businesses.
Zone 1. Expanding and Managing your Social Presence
PARTICIPANT MEET-UPS
Keep your networking engines revving! Participants will gather by industry, business model andmarketing channel for hosted conversation on shared dynamics.
Zone 2. Attract, Engage, Convert: Implementing Multi-touch Integrated Marketing
Zone 1. Omnichannel Customer Experience in a Digital World Zone 2. Aligning Content Strategy with Business Outcomes Zone 3. Savvy Account Based Marketing
Zone 1. Video Marketing & Monetization Zone 2. Marketing as Market Research: Creating Personalizedand Engaging Content
Zone 3. SEM and SEO Optimization for Increased Conversion
Register Now • [email protected] • tel: 1.877.GO frost (1.877.463.7678) • fax: 1.888.674.3329 • www.frost.com/mar
www.frost.com/linkedin-MAR#FrostMar
ALL ACCESS PASS: Double the Content! With our Strategic Marketing Priorities and Digital Marketing: Executive MindXchange running concurrently, there is bound tobe content on both agendas that you just can't pass up. With this Pass you will have complete access to both events, enabling you to build a personalized agenda that bestsuits your needs: Cross over and attend your choice of any session on either of the two agendas. With access to double the content you can't go wrong!
Ju l y 17 – 19 , 2017 | Loews Vanderb i l t Hote l | Nashv i l l e , TN
D i g i t a l M a r k e t i n g : A F R O S T & S U L L I V A N E X E C U T I V E M I N D C H A N G E
18th AnnualMastering Digital Capabilities to
Deliver Meaningful & Measurable Outcomes
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Register Now • [email protected] • tel: 1.877.GO frost (1.877.463.7678) • fax: 1.888.674.3329 • www.frost.com/mar6
Meet Neuro-Management: How to Work Effectively with the Brains Around You
Michael O. “Coop” Cooper, Founder, Innovators + Influencers
Michael O. “Coop” Cooper is an internationally recognized executive coach, advisor, facilitator and trainer whospecializes in working with executive teams to develop the leadership skills, alignment and strategies to growand thrive in a constantly changing environment. Coop has 23 years of experience as a coach, managementconsultant, strategist and project leader with Fortune 1000 companies and small businesses in over 20countries. He has worked with leaders at Accuray, eBay, Genentech, Google, Novell, Sony Computer Entertainment America,Southwest Airlines, TeleNav, Wells Fargo, Yahoo, Yammer and hundreds of other organizations large and small. He co-led the teams todevelop the world’s first wireless web platform for Vodafone and Verizon deployed in 27 countries and developed the specificationsfor the first custom internet car-ordering system for Honda. He has also been selected to coach the prestigious TED Fellows. Coopis a contributor to Fast Company.
Patrick Nugent, Vice President, Frost & Sullivan
Patrick Nugent recently joined the Frost & Sullivan Growth, Innovation and Leadership (GIL) team as a Vice President. He has proudly been a part of the Frost & Sullivan events team for the last 15 years. In his rolewith the Frost & Sullivan events team, he has served as an event facilitator and as Master of Ceremonies. Priorto joining Frost & Sullivan, Patrick was the Director of Business Development for the Illinois Institute forContinuing Legal Education in Chicago. He was also the Founder and Principal of Nugent Corporate Services,an educational event specialty consulting firm.
Own the Growth Agenda and You Own the Future
Allison Cerra, Senior Vice President & Chief Marketing Officer, McAfee
Allison Cerra is senior vice president and chief marketing officer at McAfee. In this role, she is responsible forleading all of McAfee’s marketing and communications initiatives. Cerra was previously vice president and headof marketing at Intel Security Group. Before joining McAfee, Cerra served as vice president of marketing forthe Americas Enterprise Group at Hewlett Packard Enterprise. Prior to that, she served as vice president ofmarketing and communications at Alcatel-Lucent, vice president of sales and marketing at Frontier
Communications, and director of consumer marketing at Verizon.
An accomplished senior marketing executive, Cerra has co-authored four books exploring how technology is changing businessmodels and user behaviors. Most recently, she co-authored The Second Economy, which defines a new paradigm for howcybersecurity professionals can more effectively defend their organizations against online adversaries. She was named "CMO of theYear" and "Top Researcher of the Year" by the Dallas/Fort Worth American Marketing Association, and was recognized as a "Womenin Business" and "Women in Technology" honoree by the Dallas Business Journal.
The Pulse on Economic Growth - Focus on Market Fundamentals
Daniel De Castro, Senior Economist, Marketing, Innovation and Planning, Southern Company
Daniel De Castro is a senior economist at Southern Company, where he oversees the Economic Servicesfunction, providing economic and industry research and analysis to assess the potential impacts of national andinternational economic developments on Southern Company’s business. Daniel joined Southern Company inJanuary 2015. Prior to that he worked as a senior economist for IHS Global Insight in London where heconsulted for large oil and gas, petrochemicals and mining companies in Europe, the Middle East and South
Africa. Daniel has also consulted in the past for the European Commission, the European Bank for Reconstruction and Developmentand the United Nations Development Programme.
KEYNOTES
MASTER OF CEREMONIES
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Register Now • [email protected] • tel: 1.877.GO frost (1.877.463.7678) • fax: 1.888.674.3329 • www.frost.com/smt
www.frost.com/linkedin-MAR#FrostMar
8
Nashville Taste & Tour9:00am
Join us for a memorable food tasting experience through Nashville, thebirthplace of country music! We'll visit restaurants that host some of thebest cuisine Nashville is famous for and offer some of the most creativedishes you'll ever have while seeing and learning about the historic sites thatmakes Nashville the Athens of the South.Participant Fee: $150
Hosted by:
Monday, July 17, 2017
Join us at the Country Music Hall of Fame for a day of music, food, and historyNashville-style. Kick off the day with a performance and discussion with JohnnyCash and June Carter Cash’s only child, John Carter Cash. Next, enjoy a classic,southern meal before capping off the day with a scavenger hunt throughoutthe Country Music Hall of Fame.Participant Fee: $150
This end-user/practitioner networking activity is your opportunity to identify– right out of the gate – those peers who share challenges similar to yourown. It's a great way to find participants who have thought leadership you canbenefit from and to facilitate later dialogues throughout the event.
Country Music Hall of FameNetworking Tour 9:00am
Participant Meet ‘n’ Greet6:15pm
Four Truths and a LieNetworking Reception5:45pm
Groove AroundNashville 6:45pm
Enjoy playing detective, while deciphering the truths from the lies! Guesscorrectly and you will be entered to win a fantastic prize.
Tuesday, July 18, 2017
Early Risers Run/Walk:6:15am
Calling all walkers, joggers and runners! Lace up your sneakers and getyour endorphins flowing with a little exercise. It's the perfect start to agreat day of content and networking!
Wednesday, July 19, 2017
NETWORKING ACTIVITIES
Welcome to Nashville!Networking Receptionand Event Kickoff7:00pm
Welcome to Nashville! Meet your fellow peers for some cocktails,conversations and cheers to a perfect start of what is sure to be a uniqueevent.
Hosted by:
Take networking a step further and join us as we venture to Nashville'snight life hot spots to see the town, feel the music and toast to a greatevent. A great opportunity to further relationships with your fellow peersin a fun, intimate setting!Participant Fee: $75
Register Now • [email protected] • tel: 1.877.GO frost (1.877.463.7678) • fax: 1.888.674.3329 • www.frost.com/smt
www.frost.com/linkedin-MAR#FrostMar
AGENDACHOOSE BETWEEN TWO DIFFERENT COLLABORATION ZONES:
Customize your agenda! Stay the course with one zone or bounce around to others. All collaboration zones are Power-Point Free, participant-driven discussions featuring creative thinking and idea generation.Choose one of the following zones:
Zone 1. Identifying Growth Opportunities to Increase Top Line Revenue | Zone 2. Leveraging Customer Centric Strategy to Drive Profitability
SUNDAY, JULY 16, 2017 | ARRIVAL DAY
7:00pm Suggested Arrival Time
Arrive Sunday to participate in Monday's Networking Activities
MONDAY, JULY 17, 2017 | NETWORKING DAY
Bring plenty of business cards, relax, meet-and-greet during this fun-filled day devoted to making new contacts and new friends.9:00am Nashville Taste & Tour
Join us for a memorable food tasting experience through Nashville, the birthplace of country music! We'll visit restaurants that host some of the best cuisine Nashvilleis famous for and offer some of the most creative dishes you'll ever have while seeing and learning about the historic sites that makes Nashville the Athens of the South.
Hosted by:
9:00am Country Music Hall of Fame Networking Tour
Join us at the Country Music Hall of Fame for a day of music, food, and history Nashville-style. Kick off the day with a performance and discussion with Johnny Cash and JuneCarter Cash’s son, John Carter Cash. Next, enjoy a classic, southern meal before capping off the day with a scavenger hunt throughout the Country Music Hall of Fame.
3:00pm Sponsor Workshop
4:30pm Sponsor Registration & Orientation Reception
5:30pm Speaker & Thought Leader Orientation
An essential meeting for speakers, facilitators and confirmed thought leaders to preview the event, highlight your roles and network with fellow peers.
6:15pm Participant Meet 'n' Greet
This end-user/participant activity is your opportunity to identify right out of the gate – those peers who share challenges similar to your own. It's a great way tofind participants whohave thought leadership you can benefit from and to facilitate later dialogues throughout the event.
7:00pm Welcome to Nashville! Networking Reception and Event Kickoff
Welcome to Nashville! Meet your fellow peers for some cocktails, conversations and cheers to a perfect start of what is sure to be a unique event
Hosted by:
TUESDAY, JULY 18, 2017 | GENERAL SESSION AND EXHIBITION
8:00am Registration, Continental Breakfast, and Exhibition
Didn't get your badge at last night's reception? Make sure you're down in time for breakfast and registration to get your event materials now! Already have yourbadge? Make sure you pick up your event packet and start networking bright and early.
Welcome and KEYNOTE
8:45am Own the Growth Agenda and You Own the Future
Allison CerraSenior Vice President & Chief Marketing OfficerMcAfee
SESSION ABSTRACT:A 2015 study published in the Journal of Marketing found clear evidence thatmarketing positively impacts both short-term and long-term shareholder value.Yet, marketers are often relegated to the unenviable role of desk jockeys, partyplanners or slaphappy spenders. To earn and keep a seat at the boardroom tablerequires the Chief Marketing Officer to align the marketing agenda to that ofthe enterprise, all while retaining what makes marketing such a unique functionin the first place – equal parts intuition and reason, a perfect cocktail of analyticsand creativity. Doing so offers boundless opportunity to reclaim the function’srightful position in driving the company’s growth agenda.
KEY TAKE-AWAYS:g A framework for transforming B2B marketing teams toward a company-
first agenda, trading tired marketing practices for a strategic, integratedfunction
g A template for measuring marketing’s true value to the enterpriseg Lessons learned from successful and unsuccessful reincarnations of
marketing teams
9
ATTIRERECOMMENDATIONS KEY:
Business Casual - Button-DownShirt, Trousers, Dress
Athletic Gear - WorkoutClothing, Sneakers
Outdoor, Evening,Cool Breeze G ear
Casual - Jeans, T-shirt,Comfortable Shoes
SUNDAY, MONDAY, TUESDAY, JULY 16-18, 2017
Register Now • [email protected] • tel: 1.877.GO frost (1.877.463.7678) • fax: 1.888.674.3329 • www.frost.com/smt
www.frost.com/linkedin-MAR#FrostMar
AGENDA
BOARDROOM BRAINTRUST
9:40am Aligning Corporate Growth Objectives with Strategic Marketing Priorities
PANELISTS INCLUDE:
10:20am Networking, Refreshment, and Exhibition Break
Featured Demonstration Hosted by:
CONCURRENT COLLABORATION ZONES – ROUNDTABLES
10:50am Roundtables capture the power of all participants’ voices, insights and experiences via group discussion and exploration of the issue at hand.
Choose one of the following zones:
Zone 1: Unleashing the Power of Brands After M&As and Other Significant Company Shifts
FACILITATOR: Chris Moloney
Chief Marketing OfficerTaxSlayer
Zone 2: Machine Learning Meets Marketing – Advanced Predictive Customer Analytics to Increase ROI FACILITATOR: Chip Brewer
Vice President, Business DevelopmentThe Smart Cube
12:00pm Session to Session Travel Time
SESSION ABSTRACT:In an increasingly digital world, many organizations are at risk of overlookingor underestimating the power and importance that brand continues to play intheir overall marketing strategy. While brand value may be harder to measurethan Google cost per click, brand awareness and loyalty are still essential tomarketing success. Additionally, during significant company changes such asmergers and acquisitions, brand architecture and brand strategy can save orsink the transitions. Does your organization’s leadership fully understand thevalue of brand, and are you doing everything you can to be the best “chiefbrand officer?”
KEY TAKE-AWAYS:g Key findings to being your company’s “Chief Brand Officer”g Critical factors to maintain brand focus during volatile company timesg Blueprint to measuring brand value and brand impact in a digital
marketing world
SESSION ABSTRACT:Firms are sitting on a wealth of insights, but they are buried deep within thevast streams of data that flow into every organization.
Machine Learning now gives us a new way to unlock this data, as it createssystems that learn from experience and get better at their job over time, ratherthan relying on the skill of the programmer / creator.
In this interactive session we will define Machine Learning, discuss when andwhere it should be utilized, and examine how it can provide you with a strategicedge in the marketplace. Real world examples and our group discussion, willallow participants to identify how to incorporate Machine Learning into theiroverall customer success and loyalty efforts.
KEY TAKE-AWAYS:g A definition of “Machine Learning”, how it works, and the value it brings
to the tableg A roadmap and best practices for implementing Machine Learning
techniques at your organizationg Examples from the real world of firms that have succeeded – and failed –
to harness the powerful insights generated from machine learning
Christopher EdwardsChief Marketing and Experience OfficerConversa Health
Nicc LewisChief Marketing OfficerLeverate
Karlene MooreVice President, MarketingAmerisourceBergen
Russell ProcopioChief Revenue OfficerRecovery Centers of America
Meghan PruceVice President, Business to Business MarketingVanderbilt UniversityMedical System
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TUESDAY, JULY 18, 2017
Register Now • [email protected] • tel: 1.877.GO frost (1.877.463.7678) • fax: 1.888.674.3329 • www.frost.com/smt
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CONCURRENT SESSIONS12:05pm Choose one of the following concurrent sessions:
INTERACTIVE
Solutions Wheel
Play the “wheel” to find out which of the industry's products and services will help you solve your challenges. It is a series of rapid fire, one-on-one meetings withleading sponsors – both intense and fulfilling.
OR
FROST & SULLIVAN VISIONARY INSIGHT
The Evolution of Voice of Customer and its Impact on Growth
Daniel ColquhounSenior Vice President, Customer ResearchFrost & Sullivan
1:00pm Food for Thought – Networking Roundtables Hosted by Industry Leaders
Practitioners and solution providers host a menu of luncheon roundtable discussions on pertinent industry issues. Dine and dish with industry experts. The list ofroundtable discussion topics will be available on-site.
2:05pm Session to Session Travel Time
CONCURRENT COLLABORATION ZONES –THINKTANKS2:10pm ThinkTank sessions employ interactive team exercises in a “roll up your sleeves” learning environment.
Choose one of the following zones:
Zone 1: Growing Revenue and Developing Brand Strategy in Whitespace and Adjacencies
FACILITATOR: Mark Stouse
Chief Executive OfficerProof Analytics
Zone 2: Future Forward: Mapping the Customer Journey
CO-FACILITATORS: Heather Wadlinger Dan Bentz
Director of Research & Strategy Director of Experience DesignSacunas Sacunas
3:20pm Networking, Refreshment, and Exhibition Break
Featured Demonstration Hosted by:
SESSION ABSTRACT:Maximize the value of your market research investment by utilizing the bestpractices for capturing and analyzing customer needs. Learn valuable newapproaches to capturing customer needs, analyzing VOC data, and buildinginsightful yet easy to use visual displays of your data that integrate seamlesslywith business decision making.
KEY TAKE-AWAYS:g Insight on new advancements in market research and what it means to
your businessg Examples of powerful new approaches for understanding customer needs
that go beyond the table stakesg Best practices for utilizing multivariate analysis to maximize the insights
and communicate results more clearly
SESSION ABSTRACT:Mapping the B2B journey can be a daunting task. Knowing the decision-makingdrivers of one customer, who can consist of multiple influencers, becomescomplex. In addition, most B2B buyers now conduct over half their researchonline before making purchase decisions. Join us to learn how to master thislong and often disconnected journey. We will show you techniques to create astrategic cross-channel maps identifying the right opportunities across digital,social, events, sales, and peers to increase buyer engagement.
KEY TAKE-AWAYS:g Tools for creating current and future state B2B journey maps for your
organizationg An “outside-in” framework for crafting an engagement strategy supported
by metrics g Insight into how to unify the buyer experience across your organization’s
teams to increase collaboration and improve the buyer experience
SESSION ABSTRACT:Business leader frustration with Marketing’s failure to prove business impact isspiking. According to recent research, more CMOs lost their jobs in 2016 thanever before, and that trend line has continued well into 2017. Economic alignmentand opportunity cost management are bywords today as marketing and businessleaders seek to resolve this problem once and for all. This session will explorewhat marketers can do to demonstrate their economic alignment and impacton revenue, margin and cash flow.
KEY TAKE-AWAYS:g A framework, or heuristic, for tying marketing investments and effort to
business drivers and performance, even in long-cycle B2B situations. The framework and its connection to performance data has been provenacross a range of different businesses, including consumer, enterprisesoftware and aerospace
g Insight on why time lag is the missing link: you’ll quickly understand why itplays a pivotal role in understanding the “cause and effect” relationshipsbetween marketing and business performance
g Best practices for communicating your value to business leaders; the“politics of analytics”
AGENDA
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TUESDAY, JULY 18, 2017
Register Now • [email protected] • tel: 1.877.GO frost (1.877.463.7678) • fax: 1.888.674.3329 • www.frost.com/smt
www.frost.com/linkedin-MAR#FrostMar
CMO CHALLENGE
3:50pm Embracing a New Leadership Mandate
Janet BrewerSenior Vice President & Chief Communications & Chief Marketing OfficerTennessee Valley Authority
THE FIX4:30pm Crowdsourcing Solutions to our Most Vexing Challenges
Share your smarts! Choose between five themed brainstorming sessions and crowdsource solutions to the most vexing challenges facing strategic marketing today.These are twenty minute rapid fire sessions with three rotations. First come, first serve, so choose wisely! Each brainstorm group will build upon the other to builda list of readily operationalized ideas to these common challenges.
The Fix on collaborating with: g Sales g Information Technology g Innovation & Product Teams g Strategic Intelligence g Contact Center
5:30pm THE FIX CONCLUDES
5:45pm Four Truths and a Lie Networking Reception
6:45pm Groove Around Nashville
Take networking a step further and join us as we venture to Nashville's night life hot spots to see the town, feel the music and toast to a great event. A greatopportunity to further relationships with your fellow peers in a fun, intimate setting!
WEDNESDAY, JULY 19, 2017 | GENERAL SESSION AND EXHIBITION
6:15am Early Risers Run/Walk
Calling all walkers, joggers and runners! Lace up your sneakers and get your endorphins flowing with a little exercise. It's the perfect start to a great day of contentand networking!
8:00am Continental Breakfast and Exhibition
Start the day on the right foot with some breakfast and networking before diving into the first keynote!
INTERACTIVE COACHING SESSION
8:45am Meet Neuro-Management: How to Work Effectively with the Brains Around You
Michael O. “Coop” Cooper FounderInnovators + Influencers
10:00am Networking, Refreshment, and Exhibition Break
SESSION ABSTRACT:In almost every business sector, competition is keener than ever, and theimperatives that drive communications and marketing are converging on twocritical needs. Chief Marketing Officers and their teams must be guiding lights forcorporate leadership and driving forces for change as their companies scrambleto keep pace with the evolving needs of their customers and the emergingtechnologies they embrace.
KEY TAKE-AWAYS:g Insights on how Chief Marketing Officers and their teams earn and keep
their place at the table as strategic influencers for delivering optimalcustomer experiences and building brand loyalty
g Vital new skills that today’s marketing professionals must master: strategicleadership, innovative influence, data-driven analysis, relevant messagingand the ability to serve as your customer’s conscience
g Proven ways to rally and leverage employees, customers and thoughtleaders as your brand voice in the era of social influence
SESSION ABSTRACT:As a strategist, you’re probably an Innovator + Influencer brain type, but youwork mostly with Analyzer + Systemizer brain types, which can lead to confusion,tension and misunderstandings. Neuro-management allows you to communicatedirectly with people’s brains by bypassing their personalities to address theirmotivators, information needs, attention spans and fears. This interactive talk willcover all four brain types and how to work effectively with each.
KEY TAKE-AWAYS:g Insight on a neuro-science frameworkg A template for communicating with each brain types and teams that
include all four brain types to eliminate confusion increase productivityg Proven best practices and lessons learn from real-world application of
AGENDA
12
TUESDAY, WEDNESDAY, JULY 18-19, 2017
WEDNESDAY 6:15AM
EARLY RISERS RUN/WALK
Calling all walkers, joggers and runners! Lace up your sneakers and getyour endorphins flowing with a little exercise. It's the perfect startto a great day of content and networking!
REMINDERSET YOUR ALARM!
Register Now • [email protected] • tel: 1.877.GO frost (1.877.463.7678) • fax: 1.888.674.3329 • www.frost.com/smt
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13
CHANGE AGENT
10:30am Scaling Account Based Marketing in a 21st Century World
Matthew PreschernExecutive Vice President & Chief Marketing Officer HCL Technologies
11:00am Session to Session Travel Time
CONCURRENT SESSIONS11:05am Choose one of the following concurrent sessions:
Briefing Sessions
These 15-minute, one-to-one targeted discussions will focus around new services that marketers can take advantage of to meet the specific needs of their businesses.
OR
Participant Meet-Ups
Keep your networking engines revving! Participants will gather by industry, business model and job function for hosted conversation on shared dynamics.
12:05pm Food for Thought – Networking Luncheon Roundtables Hosted by Industry Leaders
Practitioners and solution providers host a menu of luncheon roundtable discussions on pertinent industry issues. Dine and dish with industry experts. The list ofroundtable discussion topics will be available on-site.
Hosted by:
1:05pm Session to Session Travel Time
CONCURRENT COLLABORATION ZONES – CASE HISTORIES1:10pm Case Histories explore a specific use case and include informal conversations that draw upon the experience and expertise of the featured executive and participants.
Choose one of the following concurrent sessions:
Zone 1: Growth Globalization Strategy
Zone 2: Developing Customer and Employee Brand Ambassadors
MODERATOR: Rob Hyams
President McMillan
2:10pm Session to Session Travel Time
SESSION ABSTRACT:A company’s brand proposition and means of customer engagement have beentransformed by the shift to digital, including the tremendous influx of data and abusiness environment that is mobile-first and always on. Customers expectpersonalized, experience-driven interactions for engagements that come at micro-moments and require a brand to be nimble and active in encouraging next steps.The key to using data to encode insights and deliver this level of customerexperience can be found in account-based marketing. A well conceptualized ABMplan when designed and executed in partnership with sales can be a strategicdifferentiator and a trigger for exponential growth.
The true power of ABM lies in the programmatic choices, both in-person and inthe digital space. Learn how the elements of an account based marketing approachcan allow a powerful customer-to-brand connection and examine the ways inwhich account based marketing can bridge the analog and digital elements ofmarketing for a cohesive experience.
KEY TAKE-AWAYS:g A framework for account-based marketing g An understanding of the elements of a successful ABM program, including
customized customer experiences g Insight on ABM as a means to trigger double digit growth coupled with
reinforced brand equity g A guide for using the data collected to endear customers and drive
brand awareness
g Healthcare, Pharmaceutical & Biotechg Information & Communication Technologiesg Industrial & Manufacturingg Consumer Goodsg Financial Services
g B2B2Cg B2Cg Women in Leadershipg Global Marketersg Chief Marketing Officers
SESSION ABSTRACT:You want to develop and maintain a compelling brand? It can require a massivecommitment of people, money and time, and you can’t afford to get it wrong. Seeinga return on your company’s investment and growing brand equity—in the face ofskeptical board members and fellow executives, disengaged employees, and indifferentcustomers and prospects—requires a focused and motivated brand force. You needpowerful brand team members throughout your C-suite, your staff, and among yourcustomers and channel partners. Join us to learn proven methods to get it right.
KEY TAKE-AWAYS:g Steps for converting skeptical decision-makers into brand champions g Best practices for marshalling internal brand ambassadors g Insights into creating brand advocates outside your company
WEDNESDAY, JULY19, 2017
Register Now • [email protected] • tel: 1.877.GO frost (1.877.463.7678) • fax: 1.888.674.3329 • www.frost.com/smt
www.frost.com/linkedin-MAR#FrostMar
14
ASK THE EXPERTS! PANEL DISCUSSION
2:15pm How to Effectively Communicate the Strategic Marketing Plan
MODERATOR: Matthew Royse
Director, Marketing Communications Forsythe Technology
PANELISTS INCLUDE:
3:00pm Networking, Refreshment, and Exhibition Break
Featured Demonstration Hosted by:
INNOVATION INSIGHT
3:30pm Enabling the Product to Solution Based Business Model Transformation
Sean GallimoreChief Marketing OfficerParaxel
CAPSTONE KEYNOTE
4:00pm The Pulse on Economic Growth – Focus on Market Fundamentals
Daniel De CastroSenior Economist - Marketing, Innovation and PlanningSouthern Company
4:45pm Content for The Strategic Marketing Priorities: A Frost & Sullivan Executive Mindxchange Concludes
SESSION ABSTRACT:A strategic marketing plan is only as good as how it is communicated and thenexecuted across the companies multiple divisions. Without effective communicationcompanies run the risk of slowing progress against the company's strategy and aninability to profitably deliver on the value proposition. A good marketer needs toconvince employees of the authenticity, importance, and relevance of theircompany's strategic goals in order to drive top line revenue growth.
KEY TAKE-AWAYS:g Best practices on getting buy in from all divisionsg Step by step guide on transitioning from plan to execution g Pitfalls of a poorly communicated strategic marketing plan
SESSION ABSTRACT:Addressing today’s unmet customer needs often require more integratedsolutions which encapsulates the enhanced aggregate benefit of value addedsubcomponents. Structuring and implementing solutions require organizationsto evolve their development approaches and go-to-market practices to enablesolutions business models to achieve higher impact results.
KEY TAKE-AWAYS:g Insight on recognizing the translational challenges that impede the
achievement solution aspirationsg Best practices for engineering the solution end goals up-front in the
project plansg Metrics for refining the new normal: Determine acceptable flex points and
align expectations
Laura Braunecker Chuck Eberl Alice Griffin James Humphreys Amber SeikalyVice President Chief Marketing Officer Director, Global Marketing Vice President, Vice PresidentMarketing Strategy Navvis Healthcare Eastman Chemical Company Commercial Marketing Corporate CommunicationsGeorgia Pacific Quest Diagnostics USAA
SESSION ABSTRACT:The U.S. economy has entered the eighth year of its expansion fueled by a stronglabor market and a relatively healthy household sector. In this session, we willdiscuss the outlook for the U.S. and regional economy, recent economicdevelopments, and implications for strategic marketing.
KEY TAKE-AWAYS:g Insight on recent data that suggests that the U.S. economic expansion will
continue, but likely at the same pace as it has throughout its eight-yearexpansion. Stronger business confidence suggest that investor sentiment isbrightening and create an upside risk for growth in the near-term.
g Key findings that U.S. consumer confidence has jumped since the election,but the more favorable soft data is likely due to the prospect of lower taxrates and less regulation, and not a stronger economy
g Examples of why industrial businesses continue to struggle with a numberof headwinds and trade uncertainty, but early signs point toward theeconomic environment for manufacturing trending in the right direction
g Fresh perspectives on whether an organization benefits from improving ordeclining economic conditions, it is important to monitor changes in theeconomy, as economics can improve decision-making and provide a morecomprehensive view of business
WEDNESDAY, JULY19, 2017
Register Now • [email protected] • tel: 1.877.GO frost (1.877.463.7678) • fax: 1.888.674.3329 • www.frost.com/smt
www.frost.com/linkedin-MAR#FrostMar
15
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do this by delivering an end-to-end turnkey solution, built on thefoundation that a strategically planned, focused and integratedprogram will yield the greatest return. By starting on the ground floor,Frost & Sullivan can validate your messaging and design and deliver acustomized multi-touch integrated marketing solution whilebecoming an extension of your marketing department. These fullycustomized and integrated marketing solutions can take the form ofnurturing, demand generation and/or pipeline development programs.Your goals are our goals.www.frost.com/BRANDandDEMAND
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TechValidate is fast-growing Software-as-a-Service company based in the San FranciscoBay Area. Our on-demand offering is the first
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NOTE: Frost & Sullivan makes every effort to collect and ensure the quality of individual session chronicles; however, the summaries presented in the articles are the expert opinion of the writers and inclusion/exclusion of specific material is at the discretion of each speaker. While every effort is made, there is no guarantee that notes for each and every session will be submitted as requested.
EXECUTIVE MIND CHANGE CHRONICLES
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Update Your Business Playbook! The Benefits of This Digital ebook AreNumerous! As a thorough and focused set of notes, the StrategicMarketing Priorities: Executive MindXchange Chronicles is prepared byyour peers to ensure you don't miss out on any sessions that runconcurrently with those that you selected. If you are unable to sign up forthis now, you may order post event. Please note that post event purchaseswill be $495 so get your hands on these collections at the lower rate now!
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