the right km technologies for your enterprise

The Right KM Technologies for Your Enterprise

19 August, 2014Tony [email protected] @TonyByrne

SIKM Leaders Group Web Conference

mailto:[email protected]

Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl2

“Knowledge Management”

Discipline

Practice

Technology

Copyright © 2014 Real Story Group realstorygroup.com / @RealStoryGroupl

Don’t Let This Happen to You…

Source: http://travisthoughts.com/category/learning-technologies/


Agenda

1. Collaboration & Social in KM Context

2. Features vs Applications

3. The Marketplace

4. How to Select…


Real Story Group: What We Do

Analyze weaknesses and strengths of the tools....and vendors

Advise on successful technology selection


What Independence Means To Us

6


RSG Research Areas: Web and Content Technologies

We are a buyer's advocate for enterprises looking to invest in content technologies.

We provide in-depth research analyzing weaknesses and strengths of technologyand vendors.


Agenda

Collaboration and Social


A definition

col·lab·o·rate

“Work jointly on an activity toward a common goal…”

net·work

“Connect with others outside the context of

a specific goal…”


Networking & Collaboration...together


DISCUSS DO

BRAINSTORM FORMALIZE

DISCOVER ORGANIZE

IBM/Lotus: Connections vs. Quickr

NETWORKING COLLABORATION


Agenda

Features

vs. Applications


SharePoint Social Collab Services: “Feature Complete”

Source: RSG Enterprise Collaboration Evaluations

13


Application Archetypes

Communities

Info

rmal

/ U

nst

ruct

ure

d

Fo

rmal

/ S

tru

ctu

red Knowledgebase Management

External Collaboration

Project Collaboration

Socializing Legacy Processes

Innovation Support

Expertise Location

Enterprise Conversation

Social Q & A

Collaboration-oriented Networking-oriented

Enterprise Networking


Ideation / Innovation Support

15


Example: Explicit Q & A on Sabretown


SP Is Missing Key Business Applications

Source: RSG Enterprise Collaboration Evaluations

17


Agenda

The Marketplace


Digital Workplace & Marketing Technology Vendor Map


Enterprise Collaboration & Social Software Marketplace, 2014


Application Archetypes

Communities

Info

rmal

/ U

nst

ruct

ure

d

Fo

rmal

/ S

tru

ctu

red Knowledgebase Management

External Collaboration

Project Collaboration

Socializing Legacy Processes

Innovation Support

Expertise Location

Enterprise Conversation

Social Q & A

Collaboration-oriented Networking-oriented

Enterprise Networking

Microsoft IBM

Oracle

21


Three Options for Better Collaboration & Networking

22

Extend

Code your own

Supplement

Buy something “above”

Complement

Buy something “next to”


Suites and Such…


Cool Tools…frequently immature?


Common Administrative & System Services

Real Story Group Evaluation: Broadvision


Enterprise Search

Permissions

Integration / Dashboards

Traditional Enterprise Portal “Stack”

CRM ECMCollab /Social

BIERPHRM


}ActivityStreams

} Here,Too…

Social as a Service, Not a Place

Enterprise Search

Permissions

Integration / Reporting

CRM ECM ETC.ERPHRM

Collaboration / Social

Ratings &Tagging

CommentingStatus &

MicromessagesDiscussion Check-ins


Social in the flow of work

28


Three Challenges To This Architecture

1. StandardsCMISOpen SocialGadgetsActivity Streams

2. TechnicalIntegrationMobile CohesionOpennessPermissionsCompliance

3. MarketplaceBig vendors want to own the stack…


Agenda

A Selection Methodology


Testable process

Test via scenarios

in RFP

Test via custom demos

Test via head-to-

head pilots


The Real Story…

33

Source: http://travisthoughts.com/category/learning-technologies/

don’t have to^

kinda^


Let’s Stay in Touch…

Contact me :

[email protected]

34

the right km technologies for your enterprise

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