the role of end-user needs within a wmc business ecosystem€¦ · the role of end-user needs...
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The Role of End-user Needs within a WMC Business
EcosystemA Comparative Case Study
KäPy – End-User Orientation to Development of Business-Ecosystems (BE) in Wood-Based Multistorey Construction (WMC)
Toivonen, R., Toppinen, A., Autio, M., Lähtinen, K., Palonen, K., Pöyhönen, J.
6.6.2017Ritva Toivonen – [email protected]
http://woodenliving.net/in-english
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Finland, 5.5 M inhabitantsHouseholds based on family size, 1960-2015
0
200000
400000
600000
800000
1000000
1200000
1960 1970 1980 1990 2000 2010 2015
1 henkilö 2 henkilöä 3+ henkilöä
Two personsOne person Three or more persons
This slide is adoptedfrom thepresentation of Autio, M (2017), Käpy Researhseminar 06.02.2017
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KäPy Funding and Project Group• Funded by Tekes and partner companies (Lapwall Ltd, Dasos Capital Ltd,
Puusta Innovations Ltd, upwood design Ltd, Westas Group Ltd, HTJ (Constructor Agency) Ltd, Thermowood Association )
• Designed around concrete WMC building projects during 2016-2018- BE operation and value-creation- Consumer needs and attitudes- Cities as gatekeepers to WMC
• Partner Universities: Vaasa, • Linköping, BOKU, UBC• Website: http://www.woodenliving.net/
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Consumers have generally highlypositive perception of wood material –but mainly in other uses than WMC?
Consumers, housing, wood material in urbanresidental buildings?
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=> Ultimate questions?
Picture by Juho Pöyhönen, 2017
• How to create a positive brand for sustainable housing/living in WMC?
• How to strengthen successfulbusiness ecosystems in WMC via emphasizing consumer needs and expectations?
• What are end-consumers’ expectations, needs and perceptionson housing – WMC in particular?
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Research project framework
WMC BE – End-user information in
product/process development and
marketing
Qualitative, Case Study
Consumer housing (WMC) related needs and perceptions? –
Quality perceptions to wood (material) apartments? – Segments?– Needs, preferences, choice criteria – quality vs price/use costs/economics
- Future needs (recognizing shiftinf needs…)
- Perceived taotal quality of housing solution, elements/dimensions
-Perceived ”WMC” brand
Health
Durability
Compliance to
specifications
Functionality
Brand
Aesthetics
Individualism, self-esteem
Services
Use characteristics
Economy during use 6
Environmental issues
Overall quality
Energy solutions, heating
Acoustics, noisiness
Resource efficiency
2-3
cases
Qualitative
Next Phase:
Surveys
Quantitative
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Methods and Data:
empiricalthematic
interview data, a WMC project
Picture by Juho Pöyhönen, 2017
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Case WMC Project 1 (2017, Finland): • Interviews = seven (spring 2017)• Two-storey wood element loft, a
city in Central Finland• 14 apartments, 40-60 sqm2
• Newly established neighbourhood, 2-3 km from the city center
• 06/2017: each apartment is sold• Construction fall 2016 – spring 17• Marketing of homes 2016-2017• Residents move in June 2017 • Couples/single households
Picture by Juho Pöyhönen, 2017
Picture by Juho Pöyhönen, 2017
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Some early insights: choice criteria, perceptions of ”a suitable apartment”• Ownership of the apartment is a value as such:
investment, resale value: new
• ”Overall affordable solution”
• Childhood environment / type of the building
• Type of the building (loft, ”feeling of a single house”….)
• Location, neighbourhood, ”near the center, near nature…”
• Pets
• Quietness and privacy, functional storage space
• Exterior also matters: Decking, terraces, garden
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Some early insights: the choice process
The process
• Characteristics compensate each other in the choice process: eg. location vs. size
• Choice is a team decision, other people are (always) consulted
User needs during the building process:
• Possibility to impact the choice of interior materials, colors etc. is positive (not decisive)
• During the construction process: information and timeliness, deliverywhen promised.
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Some early insigths to interviews: wood and sustainability
• Ecological materials appreciated, wood included
• Durability (life cycle) and interior air quality of the building - Healthy building – healthypeople!
• Wood is considered ”good” to health and environment – but prejudices also exist: Some bad experiences from older wooden houses with moisture problems and relatedpoor air quality (Others: similar bad experiences from concrete houses…)
• Overall perception: – positive - but not a critical criteria (not all the interviewed knewthat the building is wooden…)
• Low knowledge of wood as construction material!
• Energy and waste management solutions are of interest – both ecological and economicconcerns
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Next steps:
Pictures by Juho Pöyhönen, 2017
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The Planned Project 2017-2018, GAPs
• Repetition of interviews in Case 1 (same respondents/same building) within 6-12 months from moving in – GAP? experiences vs. expectations
• Survey – consumers living in MWC buildings - Finland
• Survey 2017-2018 consumers in a few cities (NOT necessarily WMC residents) GAP? (WMC residents/others)
• Comparisons between Finland/Austria (– Sweden?)
• Comparisons between consumer perceptions – BE enterprise perceptions– GAP? (Finland Cases & Surveys)
•Interested in joining?!
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Taste of Wooden Living - KäPy
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Thank you!
www.woodenliving.net http://woodenliving.net/in-english