the role of issuers, assisters, and providers on health insurance literacy
TRANSCRIPT
© 2015 Enroll America and Get Covered America EnrollAmerica.org | GetCoveredAmerica.org
© 2015 Enroll America and Get Covered America EnrollAmerica.org | GetCoveredAmerica.org
The Role of Issuers, Assisters, and Providers on Health Insurance Literacy (HIL) 06.11.15
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HIL measures whether individuals can:
• Evaluate information about health plans
• Select the best plan for their needs and budget
• Use the plan once enrolled
What is HIL?
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Consumers want more info
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• 1-2 new ideas on how to
deliver health insurance information to consumers
• New ways to evaluate you work on HIL
• How to partner with hospitals, issuers, assisters, or other stakeholders on HIL
Goals for today
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Michael Gendreau Community Health Options (Maine and New Hampshire) Mirna Ramirez-Castro Servicios de La Raza (Colorado) Cheri Tomlinson Maricopa Integrated Health System (MIHS) (Arizona)
Conference speakers
Sophie Stern Enroll America (Moderator)
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Maine Community Health Options
Lessons Learned: • Spend more time talking about HIL • Members want to learn about their plan from
their carrier • Building relationships among members
70 sessions 726 attendees
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MIHS is the only teaching hospital in Arizona
12 clinics | 2 hospitals | Serving 400,000+ individuals yearly
2
Health Literacy Modules
90 Minutes
Each
AU
DIE
NC
E
English & Spanish
Group Classes
Support Groups
Incentive Gift Cards
RYAN WHITE POPULATION
Residents at Garfield Location
Community Service
Drug and DUI Support Groups IPS Group Classes
ADULT PROBATION
POPULATION
46 Classes Taught
518 Total
Attendees
For more information, please visit www.grants.mihs.org
Why is it important to have health coverage?
Explanation of Cost Sharing
How do I pick the best plan for me?
What is preventive care?
What preventive services can I get for free?
PRE AND POST TEST
QUESTIONS Learned how to make a doctor’s
appt Overall
satisfaction
97%
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New issue brief on HIL
Available on EnrollAmerica.org
© 2015 Enroll America and Get Covered America EnrollAmerica.org | GetCoveredAmerica.org
Collaborate & promote best practices
Join Enroll America’s HIL Listserv and start the conversation today!
Email Contact Info to:
[email protected]. #healthinslit
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New training resources
• Highly customized, Action-oriented • New suite of training services
• Goal-setting • Planning • Coaching • In-person training
FOR MORE INFO –