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©2014 MinuteClinic. All rights reserved. CVS Caremark confidential and proprietary information. Not for distribution. The Role of Retail Clinics in Today’s Healthcare System Melissa Mancone Program Manager, Innovative Services MinuteClinic

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Melissa Mancone Program Manager, Innovative Services MinuteClinic Oklahoma Telemedicine Conference 2014: Telehealth Transition October 16, 2014

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Page 1: The Role of Retail Clinics in Today’s Healthcare System

©2014 MinuteClinic. All rights reserved. CVS Caremark confidential and proprietary information. Not for distribution.

The Role of Retail Clinics in Today’s Healthcare System

Melissa ManconeProgram Manager, Innovative ServicesMinuteClinic

Page 2: The Role of Retail Clinics in Today’s Healthcare System

©2014 MinuteClinic. All rights reserved. CVS Caremark confidential and proprietary information. Not for distribution.

A-SideA-SideB-SideB-Side

Page 3: The Role of Retail Clinics in Today’s Healthcare System

©2014 MinuteClinic. All rights reserved. CVS Caremark confidential and proprietary information. Not for distribution.

MinuteClinic Pilot

28 sites in Southern California—allowing patients from a busy MinuteClinic to be seen by available NPs elsewhere in the market.  

....Sending SiteSending Site

Receiving SiteReceiving Site

Page 4: The Role of Retail Clinics in Today’s Healthcare System

©2014 MinuteClinic. All rights reserved. CVS Caremark confidential and proprietary information. Not for distribution.

High Definition Video/High Fidelity Audio

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Page 5: The Role of Retail Clinics in Today’s Healthcare System

©2014 MinuteClinic. All rights reserved. CVS Caremark confidential and proprietary information. Not for distribution.

Quality Efforts

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100% Chart review for all TeleHealth cases100% call back for TeleHealth visitsPatient interaction reviews by NPs auditing the patient-side“Time Out” at each post-visit time to debriefPatient surveysProvider surveys

Page 6: The Role of Retail Clinics in Today’s Healthcare System

©2014 MinuteClinic. All rights reserved. CVS Caremark confidential and proprietary information. Not for distribution.

Pilot Services Offered

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Page 7: The Role of Retail Clinics in Today’s Healthcare System

©2014 MinuteClinic. All rights reserved. CVS Caremark confidential and proprietary information. Not for distribution.

Video:

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Page 8: The Role of Retail Clinics in Today’s Healthcare System

©2014 MinuteClinic. All rights reserved. CVS Caremark confidential and proprietary information. Not for distribution.

Telehealth visit compared to a traditional visit:

8N = 929

Page 9: The Role of Retail Clinics in Today’s Healthcare System

©2014 MinuteClinic. All rights reserved. CVS Caremark confidential and proprietary information. Not for distribution.

Expanding Services and Increasing Access

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Among Existing MinuteClinics

2013

Physician Consults2014-15

2015-16

Home /Mobile

2014-15

Caremark Clients

Page 10: The Role of Retail Clinics in Today’s Healthcare System

©2014 MinuteClinic. All rights reserved. CVS Caremark confidential and proprietary information. Not for distribution.

QUESTIONS

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