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The Royal Children’s Hospital Telehealth Program 2017 Victoria Community of Practice Work Shop 17 November 2017

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Page 1: The Royal Children’s Hospital Telehealth Program · Project Officer–Telehealth Program Sean.beattie@rch.org.au | (03) 9345 6650. Title: PowerPoint Presentation Author: Carolyn

The Royal Children’s Hospital Telehealth Program

2017 Victoria Community of Practice Work Shop17 November 2017

Page 2: The Royal Children’s Hospital Telehealth Program · Project Officer–Telehealth Program Sean.beattie@rch.org.au | (03) 9345 6650. Title: PowerPoint Presentation Author: Carolyn

RCH Telehealth from Good Friday Appeal: https://vimeo.com/211617665

Page 3: The Royal Children’s Hospital Telehealth Program · Project Officer–Telehealth Program Sean.beattie@rch.org.au | (03) 9345 6650. Title: PowerPoint Presentation Author: Carolyn

Rural and regional families

Melbourne

Geelong

Page 4: The Royal Children’s Hospital Telehealth Program · Project Officer–Telehealth Program Sean.beattie@rch.org.au | (03) 9345 6650. Title: PowerPoint Presentation Author: Carolyn

1,306completed

telehealth calls

725patients and

families

Telehealth use in 2017 (so far)

Page 5: The Royal Children’s Hospital Telehealth Program · Project Officer–Telehealth Program Sean.beattie@rch.org.au | (03) 9345 6650. Title: PowerPoint Presentation Author: Carolyn

Travel saved in 2017 (so far)

9,909

hours driving

813,069

kilometres

+14

flights

13 months of travel

20x

Page 6: The Royal Children’s Hospital Telehealth Program · Project Officer–Telehealth Program Sean.beattie@rch.org.au | (03) 9345 6650. Title: PowerPoint Presentation Author: Carolyn

Patient and clinician feedback

How likely are you to recommend telehealth video call consultations?

What did you like best about your telehealth experience?

What did you like least about your telehealth experience?

What could we do to improve your telehealth experience?

Page 7: The Royal Children’s Hospital Telehealth Program · Project Officer–Telehealth Program Sean.beattie@rch.org.au | (03) 9345 6650. Title: PowerPoint Presentation Author: Carolyn

“saved 3 kids from being taken out of school and 6

hour return trip”

“good to meet with local GP and have shared care”

“Quick and easy, questions answered by showing what

the issue was without having to drive to Melbourne”

“putting a face to a name of a local provider we

have referred to in past”

“it felt like [a] face to face experience”

“it was local – right to my home and was equally as effective as a face-to-face appointment for ongoing

matters like this”

“the family did not have to travel 8 hours return for an important, but

very short, consultation”

“convenience because we live in Queensland”

“I didn’t have to battle the Melbourne traffic, it

was clear and stress free”

“good sound and video quality”

Page 8: The Royal Children’s Hospital Telehealth Program · Project Officer–Telehealth Program Sean.beattie@rch.org.au | (03) 9345 6650. Title: PowerPoint Presentation Author: Carolyn

“intermittently poor sound”

“[bad] camera angle”

“speed up the connection so the

streaming is better”

“occasionally hard when multiple people talking”

“video on specialist end had issues… she could see us, we couldn’t see her”

“the set up was a bit fiddly at first”

“I got bored quickly… [needs] more excitement”

“long wait – 30 minutes”

“I would have liked to give the doctors a big hug”

“did not know where to look or when to talk”

“[a] little difficult to hear at times from background

noise on my end”

Page 9: The Royal Children’s Hospital Telehealth Program · Project Officer–Telehealth Program Sean.beattie@rch.org.au | (03) 9345 6650. Title: PowerPoint Presentation Author: Carolyn

Visit www.rch.org.au/telehealth

([email protected])

For more information

Page 10: The Royal Children’s Hospital Telehealth Program · Project Officer–Telehealth Program Sean.beattie@rch.org.au | (03) 9345 6650. Title: PowerPoint Presentation Author: Carolyn

Acknowledgements

Telehealth Program Chin-Mae Raymundo Sean Beattie

Executive Support Jane MillerDani Smith

Di Tucker

Allergy Working Group Jo SmartVirginia DeaneDebra Poole

Bridget ConlonRob SharrockHarriet Hiscock

Neurology Working Group Andrew Kornberg Judy Murphy

Occupational Hand Therapy Working Group

Sue GreavesIoanna CoutsouvelisKathy Bicknell

Sharon TrevorrowRose BigginsBernadette O’Connor

Oncology (Acute) Working Group

Marty CampbellLilly StagollTheresa ClemensFrosina Pavlovic

Claire DeanNicole SirianniChris WilliamsJane Williamson

Oncology (Long Term Follow-Up) Working Group

Jane WilliamsonJess FullertonNicole Sirianni

Frosina PavlovicPeter Downie

Page 11: The Royal Children’s Hospital Telehealth Program · Project Officer–Telehealth Program Sean.beattie@rch.org.au | (03) 9345 6650. Title: PowerPoint Presentation Author: Carolyn

Sean Beattie

Project Officer– Telehealth Program

[email protected] | (03) 9345 6650