“the rural water voice - learning through sharing for sustainable rural water services...

““The rural water voice - Learning The rural water voice - Learning through sharing for sustainable rural through sharing for sustainable rural

water services management” water services management”

04/20/2304/20/23 Prepared by: DWSMFPrepared by: DWSMF 11

FORMAT OF PRESENTATIONFORMAT OF PRESENTATION BACKGROUND TO THE DWSMFBACKGROUND TO THE DWSMF

Formation & MembershipFormation & MembershipGoals & ObjectivesGoals & ObjectivesActivitiesActivities

PEER REVIEWSPEER REVIEWSContext & ObjectivesContext & ObjectivesReview AreasReview AreasProcessProcessOutcomes & BenefitsOutcomes & Benefits

CONCLUSIONCONCLUSION04/20/2304/20/23 Prepared by: DWSMFPrepared by: DWSMF 22

DWSMF:DWSMF:Formation & MembershipFormation & Membership

Formed in June 2004Formed in June 2004 Is an Is an information sharing and learning information sharing and learning

networknetwork of water services Managers from of water services Managers from District Municipalities that are Water District Municipalities that are Water Services AuthoritiesServices Authorities

Membership of 22 District MunicipalitiesMembership of 22 District Municipalities (Eastern Cape, North West, KZN, & (Eastern Cape, North West, KZN, &

Limpompo Provinces)Limpompo Provinces)


DWSMF:DWSMF:Formation & MembershipFormation & Membership

Members share unique challenges Members share unique challenges of ensuring the delivery of water of ensuring the delivery of water services in vast geographical areas services in vast geographical areas that are mainly rural, predominantly that are mainly rural, predominantly poor and with huge service poor and with huge service backlogs.backlogs.

Sector Partners: DWA, WIN-SA/WRC, Sector Partners: DWA, WIN-SA/WRC, COGTA, SALGA, DHS & NTCOGTA, SALGA, DHS & NT


DWSMF:DWSMF: Goals & Objectives Goals & Objectives

Learn from each other through Learn from each other through sharing of experiences when sharing of experiences when implementing policy and legislation; implementing policy and legislation;

Identify research support needs that Identify research support needs that are of priority to them as they are of priority to them as they respond to the challenge outlined respond to the challenge outlined above;above;


DWSMF:DWSMF: Goals & Objectives Goals & Objectives

Minimise duplication of effort and the Minimise duplication of effort and the likelihood of committing the same mistakes, likelihood of committing the same mistakes, thereby improving overall efficiency in the thereby improving overall efficiency in the use of public resourcesuse of public resources

Consult and formulate shared perspectives Consult and formulate shared perspectives on policy proposals and development on policy proposals and development especially in as far as they affect service especially in as far as they affect service delivery in our environmentsdelivery in our environments

Propose relevant Professional Programmes Propose relevant Professional Programmes for DWSMfor DWSM


DWSMF: ActivitiesDWSMF: Activities

Development of a work/business planDevelopment of a work/business plan Workshops three times a year:Workshops three times a year:

Discuss & debate key topical IssuesDiscuss & debate key topical IssuesAccess Information that can be used to Access Information that can be used to

improve service delivery arrangementsimprove service delivery arrangementsreview progress in the implementation of the review progress in the implementation of the

forum’s work/business plan forum’s work/business plan Lobby for policy, legislation and strategy Lobby for policy, legislation and strategy

reviews on water Services Issues that affect reviews on water Services Issues that affect the work of the WSA Managers specifically in the work of the WSA Managers specifically in the District Municipalitiesthe District Municipalities


PEER REVIEWS:PEER REVIEWS: Context & ObjectivesContext & Objectives

PEER REVIEWS two times a yearPEER REVIEWS two times a year– Process wherein forum members and other Process wherein forum members and other

partners as ‘critical friends’ come together partners as ‘critical friends’ come together to learn and advise in a non-judgmental to learn and advise in a non-judgmental mannermanner

– A learning platform where members of the A learning platform where members of the review team, through their experience and review team, through their experience and knowledge, impart advice and best practice knowledge, impart advice and best practice as well as learn from the host WSAas well as learn from the host WSA


PEER REVIEWS:PEER REVIEWS: Context & ObjectivesContext & Objectives

– Members of the review team learn in a real Members of the review team learn in a real and practical sense about how to best and practical sense about how to best manage water services in the climate of manage water services in the climate of transformation in the sectortransformation in the sector

– Self – assessment by the host WSA on how Self – assessment by the host WSA on how it is performing against the it is performing against the 5 review areas5 review areas, , which are used as a frameworkwhich are used as a framework


PEER REVIEWS:PEER REVIEWS:The 5 Review AreasThe 5 Review Areas

Institutional PerspectiveInstitutional Perspective – Organisational & reporting arrangements, Section 78, WSP/WSA Organisational & reporting arrangements, Section 78, WSP/WSA

Interface, performance measurement, policy compliance & Interface, performance measurement, policy compliance & implementation, planning, reporting, staffing, gender implementation, planning, reporting, staffing, gender mainstreaming.mainstreaming.

Financial PerspectiveFinancial Perspective– Water Services Financial Audit, investment planning & Water Services Financial Audit, investment planning &

financing, sustainabilityfinancing, sustainability Strategic Asset ManagementStrategic Asset Management

– Asset Management Register, transfer process, conservation & Asset Management Register, transfer process, conservation & demand managementdemand management

Service StandardsService Standards– Access to FBS, drinking water quality, impact n environment, Access to FBS, drinking water quality, impact n environment,

health & hygiene promotionhealth & hygiene promotion Customer PerspectiveCustomer Perspective

– Customer charter, quality & reliability of services, accessibility Customer charter, quality & reliability of services, accessibility of customer interface of customer interface


WSA expresses interest

to be reviewed

Forum and WSA decide on review date

Facilitator puts together a Review Team

Pre-Review Visit is undertaken

Team Briefing and Document Review

Data Collection (Presentations by Host on 5 Key Areas)

Feedback Presentation

Report

Assessment by Review Team

Host WSA develops and implements an improvement plan04/20/2304/20/23 Prepared by: DWSMFPrepared by: DWSMF 1111

PEER REVIEWS: Outcomes & PEER REVIEWS: Outcomes & BenefitsBenefits

Positive learning (benefits for other DMs)Positive learning (benefits for other DMs)What is working well?What is working well?

What is replicable elsewhere?What is replicable elsewhere?

Challenges (benefits to hosting DM itself)Challenges (benefits to hosting DM itself)What are the critical issues?What are the critical issues?

What lessons apply What lessons apply fromfrom elsewhere? elsewhere?

How can/will issues be resolved?How can/will issues be resolved?


PEER REVIEWS:…..PEER REVIEWS:…..

Peer Reviews has been conducted to the Peer Reviews has been conducted to the following municipalities, amongst others are:following municipalities, amongst others are:– Chris HaniChris Hani ECEC– Joe QabiJoe Qabi ECEC– Vhembe Vhembe LPLP– SekhukhuneSekhukhune LPLP– uMgungundlovuuMgungundlovu KZNKZN– uMkhanyakudeuMkhanyakude KZN KZN etcetc


CHALLENGESCHALLENGES

Whereas there are clear indications that Whereas there are clear indications that members of the DWSMF see value and benefit members of the DWSMF see value and benefit in participating in the forum activities thereby in participating in the forum activities thereby confirming its relevance, the sustainability, confirming its relevance, the sustainability, effectiveness and efficiency of the forum is effectiveness and efficiency of the forum is becoming a challenge.becoming a challenge.

The forum’s effectiveness depends entirely on The forum’s effectiveness depends entirely on members expressed interest in retaining the members expressed interest in retaining the group and how it can become self-sustaining. group and how it can become self-sustaining. Some of the challenges faced by the forum are: Some of the challenges faced by the forum are:


FundingFunding:: The forum does not charge The forum does not charge membership fees and therefore relies solely membership fees and therefore relies solely on external funding to sustain its on external funding to sustain its programmes.programmes.

MeetingsMeetings:: The forum has not been meeting The forum has not been meeting as frequently as it has planned to. This is as frequently as it has planned to. This is partly due to poor secretariat support and partly due to poor secretariat support and poor responses from potential and existing poor responses from potential and existing members. members.


Programme of actionProgramme of action:: A programme of action A programme of action is largely responsible for attracting participation is largely responsible for attracting participation in forum activities and marketing the forum as a in forum activities and marketing the forum as a community of practice. community of practice.

Interaction with external stakeholders Interaction with external stakeholders (forums)(forums): : DWSMF has not been visible and DWSMF has not been visible and known to other forums and external known to other forums and external stakeholders. Key to this has been the lack of stakeholders. Key to this has been the lack of elevation of some policy and legislation issues elevation of some policy and legislation issues to other structures for debate and review.to other structures for debate and review.

SUPPORTSUPPORT

Need the Municipal Political and Administrative Need the Municipal Political and Administrative SupportSupport

Need our Water Sector Partners SupportNeed our Water Sector Partners Support Ready to Support the Government initiatives in Ready to Support the Government initiatives in

addressing Water Services challengesaddressing Water Services challenges Financial support in order to can carry out other Financial support in order to can carry out other

learning programs for the DWSMlearning programs for the DWSM DWSMF need to be involved in all water DWSMF need to be involved in all water

services initiativesservices initiatives


CONCLUSIONCONCLUSIONLessons Learnt:Lessons Learnt: Sharing of knowledge and experience Sharing of knowledge and experience in in

a real practical contexta real practical context is an effective is an effective learning mechanismlearning mechanism

Learning is also packaged as an outcome Learning is also packaged as an outcome of the process for use by othersof the process for use by others

In the long term, we anticipate that the In the long term, we anticipate that the peer review will assist WSA Managers to peer review will assist WSA Managers to sustain and improve performance.sustain and improve performance.


THANK YOUTHANK YOU

RO LIVHUWARO LIVHUWA

RE LEBOGARE LEBOGA04/20/2304/20/23 Prepared by: DWSMFPrepared by: DWSMF 1919

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