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The Secret To Email Marketing? Send More! Dela Quist: CEO Alchemy Worx uk.linkedin.com/in/delaquist @delaquist & @alchemyworx

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Page 1: The Secret To Email Marketing? Send More!insightsig.org/wp-content/uploads/2014/07/The... · How We make Decisions System 1 - is in charge of almost everything we do. Most of everything

The Secret To Email Marketing?

Send More!

Dela Quist: CEO Alchemy Worx

uk.linkedin.com/in/delaquist @delaquist & @alchemyworx

Page 2: The Secret To Email Marketing? Send More!insightsig.org/wp-content/uploads/2014/07/The... · How We make Decisions System 1 - is in charge of almost everything we do. Most of everything

Why You Should Listen To Me?

Page 3: The Secret To Email Marketing? Send More!insightsig.org/wp-content/uploads/2014/07/The... · How We make Decisions System 1 - is in charge of almost everything we do. Most of everything

On The Other Hand……

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4x More Email sent every day than ALL Search, Social Media updates, and Web Page views COMBINED

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Anyone Without An Email Address Is The Digital

Equivalent of Homeless

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Email’s Image Is Overwhelmingly

Negative

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Fear & Self Loathing In Email Marketing

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Why Obama Beat Romney

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Why Obama Beat Romney

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Reach & Frequency Drive Revenue

Federal Election Commission & eDatasource

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There Are 2 Kinds Of Marketing

Demand Response Marketing

(Giving You What I think You Want)

V

Demand Generation Marketing

(Making You Want What I have)

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Lets Play Pretend – Who Wins?

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We Know sending More

Works But Don’t Ask Why?

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Email Marketers Are Technocrats

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We Are Obsessed With How & What But With Email

We Never Ask Why?

• Email 1.0 = How (deliverability)? How do I get in the inbox?

How do I make my email look good on AOL?

• Email 2.0 – What (optimisation)? What's The best time to send email?

What's the best subject line?

What triggered programs should I use?

• The Future – Is About Why?

Page 17: The Secret To Email Marketing? Send More!insightsig.org/wp-content/uploads/2014/07/The... · How We make Decisions System 1 - is in charge of almost everything we do. Most of everything

How We make Decisions

System 1 - is in charge of almost everything we do. Most of everything we do is skilled, and skilled activities are largely carried out effortlessly and automatically. That even includes routine conversation; it's very low effort. So System 1 is a marvel, with some flaws

System 2 - is slow and clunky but capable of performing complicated actions that System 1 cannot carry out.

If I say 2 plus 2, a number comes to your mind. That is System 1 working.

You didn't have to compute it, you didn't have to do anything deliberate, it just popped out of your associative memory.

If I say 17 times 24, no number comes to your mind - you'd have to compute it. And if you computed it, you'd be investing effort. Your pupils would get larger, your heart rate would accelerate, and you'd be working. That's System 2.

Thinking, Fast and Slow - By Daniel Kahneman

Page 18: The Secret To Email Marketing? Send More!insightsig.org/wp-content/uploads/2014/07/The... · How We make Decisions System 1 - is in charge of almost everything we do. Most of everything

Email Whether Personal Or work Related Is

Everywhere

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Up Close, Personal & High Impact

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Familiarity Builds Trust

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Familiarity Builds Trust

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Familiarity Breeds Trust & Trust Sells

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Email 2.0 - Assumes all decision making

is rational and conscious

Email In The Future – Will recognise the

importance of unconscious decision

making

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Leveraging The Why

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Email Influences All Channels

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Email Influences All Channels

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The Nudge Effect

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Email Drives Sales In Other

Channels

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The Nudge Effect Subject Lines

Influence Non-Openers Too

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The Nudge Effect Subject Lines

Influence Non-Openers Too

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High Open Rates = Low Volumes

Source: EDS Analyst

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The Open Rate Paradox

Data from EDS Analyst

Page 33: The Secret To Email Marketing? Send More!insightsig.org/wp-content/uploads/2014/07/The... · How We make Decisions System 1 - is in charge of almost everything we do. Most of everything

Pain v Gain

Data from EDS Analyst

Page 34: The Secret To Email Marketing? Send More!insightsig.org/wp-content/uploads/2014/07/The... · How We make Decisions System 1 - is in charge of almost everything we do. Most of everything

Email Marketing Priorities In Order Of

Importance

Not for profit’s should

make email the primary

means by which donors

and prospects they

already know, visit their

site or interact with the

organisation online.

Database Size

Send Frequency

Subject Lines

Offer & Creative

Data

Segmentation

Ord

er o

f Imp

orta

nce

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Every Email You Send Is An Opportunity To

Engage

Page 36: The Secret To Email Marketing? Send More!insightsig.org/wp-content/uploads/2014/07/The... · How We make Decisions System 1 - is in charge of almost everything we do. Most of everything

A Nice Little Freebie

Page 37: The Secret To Email Marketing? Send More!insightsig.org/wp-content/uploads/2014/07/The... · How We make Decisions System 1 - is in charge of almost everything we do. Most of everything

A SL Tool That Accurately Predicts Results

www.subjectlinegold.com

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Further reading

Most popular articles:

FIVE reasons why open reach will revolutionise your email

marketing

http://bit.ly/1g4VGe7

Inactive subscribers – waste of time or gold mine? http://bit.ly/1v3ekHm

How to create emails that sell – even unopened http://bit.ly/1jGjbtI

Why every email is a reactivation opportunity http://bit.ly/1jGjcxJ

Is this common best practice costing your email program millions? http://bit.ly/1lwVlQs

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Thank You & Stay in Touch

uk.linkedin.com/in/delaquist

alchemyworx.com/delaquist_ebook

[email protected]

@Alchemyworx

@delaquist

Follow

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http://bit.ly/AWEngage

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The Battle Of The Tech Titans

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Email Is Google’s Chosen Weapon

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Email Is Google’s Chosen Weapon