Online Engagement, Retention and Compliance

Caroline Brock

The situationWhat is the current situation?

7% completion rates for VET Fee online courses in VET sector

Lower Retention Rates

Common problems we see

Content

Online SystemSupport

Learning Journey

Strategy

What are the common causes?

Study by J.L. Bailie Kaplan University

What do the students want

65% suggesting that welcome calls should only be placed when requested by the student

55% expected online trainers to access their course every day of the week and participate in discussions daily

50% want an initiated email contact 1 day before their course started vs 40% the week before”

52% of students expected trainers to respond to email inquiries within 12 hours of receipt, and to voicemail messages within to 24 hours.

57% expected trainers to return a minor graded assessment in 3 days, and a major assessment within one week.

What do the students want

The magic formula is not so magicWhat’s the magic formula

We know what works

Addressing individual needs

Providing clear guidance in assessments

Connecting learners to resources

Create an eye-catching layout

Focus on the “why

Simple User Experience

Social, Interactive, Mobile

The Magic Formula

* communication*presence & *engagement*timeliness & responsiveness*mentors*help deskOnline Classroom management*intervention plans

Human 2 Human

* social *mobile*easy to use*learning community*learning eco-system

Learning Platform

* Course Design*bite size*multi media*Problem solving focused*real life

Content

3 year Online learning Strategy & Sustainability Plan

Standard 1: How do you maximise the chances of learners successfully completing their training?

What to look for?• How do you identify which student

needs support during their course• What are the different types of

support you offer• How do you build a relationship

with your students online?• How do you allow students to

collaborate with each other online?

Common mistakes: • Do not know have the

reporting capabilities to identify student that require support

• Their student support strategy is very light

• The courses are impersonal

Standard 1- How do you conduct effective assessment online or in blended model?

What to look for?• Can you truly assess the requirements

of the unit online?• Can they apply their knowledge in a

practical way?• Is there a variety of assessment been

used to address the unit?• When using ‘simulated’ workplace

environments, does the assessment task replicate the resources, environment and any time and productivity pressures that exist in the actual workplace?

Common mistakes: • Trying to assess observable skills

as non-observable activities• Over or under assessing• Poorly designed assessment –

focus on lower cognative skills• Failing to assess the practical

application of knowledge • assessments not meeting

principles of assessment and rules of evidence

• Assessment not meeting workplace requirements

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