The service that fits your needs

commercial

PLANPLAN

Make sound financial decisions by developinga business case that establishes the financialjustification for making a technology change.

The service that fits your needs

PREPAREPREPARE

OPTIMIZEOPTIMIZE

OPERATEOPERATE

IMPLEMENTIMPLEMENT

DESIGNDESIGN

Integrate the new solution without disruptingthe network or creating points of vulnerability.

Achieve operationalexcellence by adaptingthe architecture,operation, andperformance of thenetwork to ever-changingbusiness requirementsand positioning it toreenter the prepare phaseof its lifecycle.

Maintain network healththrough day-to-dayoperations.

Assess the existingenvironment to determinewhether it can supportthe proposed systemsufficiently and securely.

Design a solution thatmeets business andtechnical requirements.

The world is evolving from a place where networking is about connectivity to onewhere networking is intelligent, where the network plays a vital role in helping toimprove business performance and processes. Intelligence enhances thenetwork’s role as a foundation for enabling communication, collaboration, andbusiness success.

As the company business grows, the network will evolve; adapting newtechnologies and migrating to new services. Using the Lifecycle Servicesapproach, Cisco Services and its partners bring the resources, knowledge andexpertise companies need to solve network challenges and integrate newtechnologies and services within current networks, avoiding major issues anddowntime costs.

Lifecycle Services are the methodologies and practices that support theevolution of networks to business systems and ensure companies the mostreturn from their technology investments.

A Simplified View ofthe Cisco Lifecycle Services Approach

The service that fits your needs

The true value of a service contract

As network grows and changes in response to business demands, Cisco Services and its partners can help companiesaccelerate their success. The flexible suite of services has been designed to meet companies’ individual needs andassist them in effectively managing their network services while controlling operational costs.

While the company requires reliable day-to-day network support or immediate resolution of critical issues,Cisco Services and its partners can be the trusted resources companies can rely on to help meet their business needs.Some of the available services include:

Technical Assistant Center (TAC)Available on the Web or by telephone,highly skilled engineers, includingcertified and CCIE professionals, areamong the best in the industry,offering superior expertise in a broadrange of technologies; knowledgetransfer resources to enhance internalresources skills; collaborative sessionsand global support in local language.

Cisco.comThis award-winning, industry leadingonline support and information systemincludes interactive consulting tools, acomprehensive database, andknowledge transfer resources. It is theaccess to a robust set of tools andproduct information, which increasesself-sufficiency and builds in-houseexpertise for improved productivity.

SMB Support Assistant Portaland ClientThe online portal provides fast, 24/7access to the resources need to keepthe network and the business runningsmoothly. The client application, whichresides on the user’s PC, complementsthe portal by providing a broad rangeof immediately accessible tools tosimplify and automate network support.

Hardware ReplacementIn the event of a Cisco-diagnosedhardware failure, businesses don’tneed to return the defectiveequipment before receiving areplacement; instead, replacementhardware is shipped in four hours ornext business day.

Software UpdatesOngoing system software updatesthat enable the company to evolvetheir network to ever-changingbusiness needs and increase thereturn on their hardware investment.

Signature File UpdatesProvides access to networksignature files and signaturefile-based network layer protectionalgorithms used to protect againstand/or block network viruses.

The service that fits your needs

Identifying the Best Services Option for your company

This table is a useful summary of the key features of Cisco Services Portfolio. For updated information on new services offering, please visithttp://www.cisco.com/en/US/products/svcs/services_area_root.htmlAll the above services can be contracted through your prefer Cisco Partner. Once the contract is active, you can directly access all Cisco toolsaccording to your contract type.

CiscoTechnicalAssistant

Center (TAC)

Unlimited

Unlimited

Within OneBusiness Day

from SMB TAC

Unlimited

Unlimited

Unlimited

Unlimited

Unlimited

RemoteHardware

FailureDetermination

SMARTnet

SMARTnetOnsite

SMB SupportAssistant

SoftwareApplicationSupport (SAS)

SoftwareApplicationSupport plusUpgrades(SASU)

Cisco Servicesfor IPS

TechnicalSupportServices forCisco ISR

UnifiedCommunicationsEssentialOperateServices

Warranty

Cisco.comWeb

Support

Full Access

Full Access

SMB SupportAssistant

Portal

Full Access

Full Access

Full Access

Full Access

Full Access

Guest access

SignatureFile

Updates

NO

NO

NO

NO

NO

YES

NO

NO

NO

SoftwareUpdates &Upgrades

Operating SystemSoftware only

Operating SystemSoftware only

Operating SystemSoftware Maintenance

Releases only

Software ApplicationMaintenance & Minor

Releases

Software ApplicationMaintenance, Minor &

Major Releases

Operating SystemMaintenance, Minor &

Major Releases

Operating SystemMaintenance, Minor &

Major Releases

Operating SystemSoftware + Software

ApplicationMaintenance & Minor

Releases

NO

HardwareReplacement

(withoutEngineer)

24x7x48x5x4

8x5xNBD

24x7x48x5x4

8x5xNBD

Next Business Day(NBD) or SameDay Ship (SDS)where available

NO

NO

24x7x48x5x4

8x5xNBD

24x7x48x5x4

8x5xNBD

24x7x48x5x4

8x5xNBD

Ship from factorywithin 10

business days

EngineerOn-site

No

24x7x48x5x4

8x5xNBD

NO

NO

NO

Onsite Option

Onsite Option

Onsite Option

NO

The service that fits your needs

Operate Phase - Maintain network health through day-to-day operations

Network operations represent a large part of a company’stechnology budget. An organization spends substantialtime and resources in this phase, living with thetechnology in the company’s environment.

Throughout the operate phase, a company maintains theongoing health of its system, proactively monitoring andmanaging it to maximize its performance, capacity,availability, reliability, and security.

The company manages and resolves problems orchanges affecting its system, replacing or repairinghardware as needed. It makes physical and logical moves,adds, and changes and keeps system software andapplications current, and it manages hardware andsoftware suppliers to help ensure efficient delivery ofproducts or services.

Cisco Services and its partners provide the service andsupport businesses need to help ensure operationalreliability, contain costs, and protect companies,investment on Cisco networking solutions.

A simplified view of the Operate Phase:

Support and troubleshoot the system

Complete moves, additions and changes

Monitor and manage the system

For more information:For more information regarding Cisco Services visit

www.cisco.com/go/serviciosor contact you Cisco Sales Representative or your preferred Cisco Partner

Cisco has more than 200 offices worldwide. Addresses, phone numbers, and fax numbers are listed on the Cisco Website at www.cisco.com/go/offices.

©2007 Cisco Systems, Inc. All rights reserved. CCVP, the Cisco logo, and the Cisco Square Bridge logo are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn is a service mark of Cisco Systems, Inc.; and Access Registrar, Aironet, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, iQuick Study, LightStream, Linksys, MeetingPlace, MGX, Networking Academy, Network Registrar, Packet, PIX, ProConnect, ScriptShare, SMARTnet, StackWise, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0705R)

Americas HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAwww.cisco.comTel: 408 526-4000800 553-NETS (6387)Fax: 408 527-0883

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