THE SIX MOST COMMON CUSTOMER EXPECTATIONS

1. FRIENDLINESS Greet me with a smile Introduce yourself Offer me assistance

It really frustrates me if I am not listened to

Listen to what I am sayingAsk appropriate questionsClarify if you are unsure

What do you want Mr. Customer?

2. EMPATHYEmpathize with my situationOffer me a solution

3.ACCURACY Give the correct

information Know your products

Guide me further

4. PROFESSIONALISMSpeak loud and clearSpeak slowerPause if necessary

Make sure the customer understands your point !

5. PROMPTNESSHave the information readyDo not delay in providing an answer

6.HONESTY

Tell the truthBe as honest as possibleDo not play the blame game

If you can remember these six steps tips, I would be very happy !!!