the six personas of hr: which one(s) are you?
TRANSCRIPT
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The Six Personas of HR
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To say that HR professionals need to multi-task is an understatement.
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Recruitment, disciplinary, redundancies, pay reviews, employee engagement… the list is endless.
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So, we’d like to raise our hats to all the superstars in HR, and reflect on the many personas they bear.
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1. Police Officer
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Kerfuffle in the office? Blatant
disregard for social media policies?
Goods going out the back door?
Harassment?
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When it all goes pear-shaped, HR is
usually called to sort it out.
Who said HR was just about the soft and
fluffy stuff?
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2. Nanny
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Staff who insist on calling weekly to
check how much holiday they have,
rather than getting to grips with the
new HR system…
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People who are in a pickle because
they’ve had a disagreement with a
colleague and need a mediator…
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Employees who, for whatever
reason, have reached a breaking
point and need a listening ear…
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Patience is a virtue for anyone in HR.
Making sure everyone is behaving
and getting along can be a full-time
job in itself!
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3. Evangelist
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You know that a revamp for the
reward and benefits strategy would
make a massive difference to
retention.
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You’re convinced that a new
HR software system would save
hours of admin and make the team
so much more effective.
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You’re passionate about the need to
re-energise the training programme
to make learning more timely and
relevant.
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Is the board listening?
No.
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But there’s a steely glint in your eye
and you’re determined to make
them sit up and take notice this
year.
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4. Mentor
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HR is a bit like the three wise men
(or women) all rolled into one.
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You’re a guiding light for newly-
promoted managers who need help
understanding how to get the best out
of people.
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A beacon of hope for ambitious
employees who are hungry for a
promotion and need advice on how to
get there.
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Not to mention, a wise sage for new
recruits to the HR team—who haven’t
quite grasped the realities of the front
line.
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5. Mathematical Genius
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With budgeting in hand for many,
HR is the first call for managers
looking for critical information about
their teams.
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Some of the questions may have you
reaching for your crystal ball: e.g.
what will Brexit’s implications be on
recruitment.
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Others require you to roll up your
sleeves and get stuck into data
analysis.
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Either way, you’re expected to have
the facts and figures at your
fingertips, and a firm understanding
on what the data is telling you.
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6. Firefighter
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It’s HR to the rescue when a manager
calmly announces they’ve just sacked
someone from their team
(Procedure? What procedure?).
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You’re ready to swing into
recruitment action when a senior
manager decides to leave… and take
half the team with them.
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And when the fire alarm really does
go off, HR is there shepherding
everyone out of the building.