SPM Essentials:Treat Clients Responsibly

(Smart Campaign Client Protection

Principles)

www.smartcampaign.org

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The Smart Campaign…

…represents a global, industry-wide effort: 2,690+ endorsers from over 130 countries

…has an international steering committee…collaborates with the Social Performance

Task Force (SPTF), MIX Market Social Reporting, MF Rating Agencies, MFTransparency, and many others

…is housed at the Center for Financial Inclusion at ACCION International

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1. Appropriate product design and delivery2. Prevention of over-indebtedness3. Transparency4. Responsible pricing5. Fair and respectful treatment of clients6. Privacy of client data7. Mechanisms for complaint resolution

Client Protection Principles

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Background• Developed by a task force of experts from various stakeholder

groups. • Will enable financial institutions worldwide to demonstrate

their adherence to the Campaign's core CPPs, verified by third parties

Connection to Universal Standards for SPMPractices that are part of Smart Campaign’s certification program are included in the Universal Standards for SP Management. Examples CPP1:• Acceptable variety of loan products, designed to match the

needs of the main business and family needs of the target population.

• The repayment schedule (grace period, repayment frequency and term) is tailored to the business activity and household cash flow.

• The loan size matches the target clients' main financial needs.• Prepayment is allowed and it is not subject to excessive

penalties or unjustified interest charges after a minimum period.

Certification on Client Protection Principles

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