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1 THE SMART DOOR LOCKS REPORT 2018

The Smart Door Locks Report 2018Drivers and barriers to adoption in a market primed for growth

8123 Smart Homes Report_printable.indd 1 10.09.18 09:30

2 The SmarT Door LockS reporT 2018

Contents

3. Introduction

4. Smart home market growth & drivers

5. Smart door locks: features & benefits

8. Smart door locks: perceived drawbacks or barriers to adoption

10. Demographics: Age and gender differences:

11. The 2018 smart home survey distilled :5 key insights


3The SmarT Door LockS reporT 2018

The world is becoming more connected as the Internet of Things (IoT) reaches beyond commercial environments — in manufacturing, retail, transportation and agriculture — and into people’s homes.

Admittedly, the installation of home automation systems, to help us control, manage and optimise heating, lighting, security and entertainment systems has been slow to pick up pace so far. However, a new generation of devices is accelerating adoption — particularly where smartphone integration makes it easier for people to control systems with mobile handsets that rarely stray far from their hands or pockets.

With all new technology comes uncertainty, however. Consumers unfamiliar with the latest innovations are scared off by media reports of cybersecurity vulnerabilities and wonder if they really need their toothbrush, underwear or bathroom mirror to be ‘smart’. (Yes, IoT versions of those items do exist.)

Security is a particular concern. The prospect of criminals hacking into smart door locks and other security systems to make off with the homeowner’s possessions, or — equally daunting in the internet age — steal personal and financial data to commit fraud and identity theft, is alarming.

Procured, installed and updated correctly, however, smart home devices can be made as secure as desktop PCs, laptops, tablets and smartphones. Multiple forms of authentication and encryption can be deployed when transmitting data between devices.

Nor should it be forgotten that smart CCTV systems, door locks and smoke/CO² detectors are, by design, intended to enhance home security and safety. They provide compelling capabilities that were hitherto the main preserve of business: remote monitoring; access delegation and door access alerts; smoke and CO² detection that is more accurate, less prone to false alarms; and much more.

Wider use of smart speakers like the Amazon Echo and Google Home also show consumers the art of the possible in home automation. They will drive further integration between smart home devices controlled from a single interface.

Introduction

Smart CCTV, door locks and smoke/CO² detectors provide capabilities that were hitherto the main preserve of businessThis report from IFSEC Global, sponsored by ASSA ABLOY, surveyed hundreds of consumers from across the EMEA region (Europe, the Middle East and Africa) to assess demand for home automation products in particular, but with a particular focus on smart door locks. We asked respondents if they already used smart home devices and which types of device — energy, entertainment, security or kitchen related — they were likely to buy next. And the report reveals what factors and features are most likely to entice consumers or deter them from buying smart door locks; awareness of and demand for their features and services; and how much they’re willing to pay for related services.

About ASSA ABLOYASSA ABLOY is the global leader in door opening solutions, dedicated to satisfying end-user needs for security, safety and convenience. The Group has 47,500 employees and annual sales of €7.9bn.

ASSA ABLOY has the market’s largest range of smart door locks, sold across the EMEA region under brands including Yale, Mul-T-Lock, TESA, KESO, Vachette and FAB.

Leading smart door lock models include the award-winning ENTR®. This smart lock ranked 10th in a list of “100 Gadgets Shaping the World in 2018”1 and has already won multiple awards including the SMAhome Popularity Award and digital home product of the year from Spain’s Gadget magazine. It works as a standalone smart door lock or integrated with leading smart home systems.

ASSA ABLOY locks including the ENTR®, support various wireless technologies to connect with hubs and other devices. Connectivity options include Z-Wave, ZigBee, Wi-Fi, Bluetooth, ASSA ABLOY partner’s proprietary technologies and more.

1. t3me.com/en/lifestyle/t3s-must-have-smart-gadgets

Report written by Martin Courtney, freelance journalist (left), and Adam Bannister, editor, IFSEC Global (right)



■ (56%) Male■ (44%) Female

■ (17%) 15-24■ (47%) 25-44■ (29%) 45-64■ (7%) 65+

■ (29%) Single■ (71%) In a relationship

or married

■ (11%) I live alone■ (26%) 2■ (54%) 3-5■ (9%) More than 5

■ (83%) Yes■ (17%) No

■ (58%) Europe■ (39%) Africa■ (3%) Middle East

Survey demographics

Our survey suggests well over half of households (61%) believe they own at least one smart home device or system, which could include anything from surveillance cameras, door looks and heating systems to speakers, light bulbs and fridges.

The findings appear to confirm research conducted by IHS Markit, which points to considerable growth in the installed based over the last two years2. It concluded that key entry points for the smart home value chain are smart meters (whether provider or end-user supplied) and smart speakers. The analyst house estimates by 2021,

the global installed base of smart electricity, water and gas meters will surpass 1.13bn (and 1.35bn by 2023). Smart speakers like Amazon’s Echo or Google Home will have made their way into over 328m households (up from 80m in 2016).

Smart home market growth & drivers

This is all heartening news for an industry many observers thought would take off more rapidly than it has. Cybersecurity risks, an absence of widely agreed, open-source technical standards, and devices being fiddly to use were among the chief barriers to adoption. Most pertinently of all, perhaps, consumers often felt the industry didn’t provide a satisfying answer to this question: How will these devices make a meaningful difference to my life?

If our findings, and others outlined, are anything to go by, the industry is beginning to address these misgivings.

Using smart home devices in the supply, control and billing of energy is a fundamental driver of current investment. This is almost certainly boosted by government initiatives to subsidise the cost of meter installations and encourage electricity companies to give customers more granular control over heating and lighting systems to optimise energy usage. When it comes to what they are most likely to buy in order to make their homes ‘smarter’, survey respondents put smart thermostats, smart lighting and other smart energy devices at the top of their shopping list.

People per householdAgeGender

Respondents by region Do you have a broadband connection in your household?

Relationship status

Are you using a smart home system or smart-home devices already?■ (61%) Yes■ (39%) No



2. https://technology.ihs.com/604330/smart-devices-are-critical-entry-point-to-iot-ecosystem-ihs-markit-says

Average order overall

1 (most preferred) Smart energy – thermostats, lighting etc

2 Smart home monitoring/CCTV

3 Smart intruder and smoke alarms

4 Smart door locks

5 Smart home entertainment – TV, speakers etc

6 (least preferred) Smart kitchen – fridge, oven, coffee machines etc

The industry is beginning to address consumer misgivings about home automationSecurity, our survey indicates, is another hugely important driver: the next three most popular categories — home monitoring and CCTV systems, intruder and smoke alarms, and door locks — are all security-related. Surveillance cameras, window and door opening sensors, remote door locking and motion detectors — hitherto deployed only in business premises or public buildings — are now also affordable for (and marketed at) homeowners. Likewise smart fire safety equipment, with remote alerts from smoke, carbon monoxide and water leak detectors, could lower insurance premiums.

“Many service providers are starting off with security, because there’s an existing home security business model in place,” Michael Philpott, principal analyst at technology research firm Ovum, told the BBC in 2015. “In the UK about 30% of homes have some kind of home alarm, and about 10% of those pay monthly for a professional home security service.”

At the foot of the table are home entertainment and then kitchen appliances, categories where products seek to make life easier or more enjoyable rather than pursuing the hard-headed imperatives of saving money or protecting a home and family.

Smart door locks: features & benefits

Before today, were you aware that you can control a smart door lock remotely via a smartphone?■ (58%) Yes■ (42%) No

Might investment choices shift if more people knew they could control a smart door lock remotely using their smartphone? Some 42% of those surveyed were unaware of this convenient capability, which dispenses with the need to carry a physical key in favour of a device none of us in today’s ‘always on’ age ever leave behind.

Many leading smart door lock manufacturers have added this feature to their products, using a combination of smartphone-embedded wireless technology like WiFi or Bluetooth and a mobile app downloaded from Apple or Google Play app stores.

Despite a wealth of features on offer from the latest breed of smart locks — including remote and location-based locking/unlocking; voice activation; timed access control; email notifications of access alerts; and integration with smart camera and lighting systems — most people still have limited knowledge of their precise capabilities.

How familiar are you with smart door locks? (eg, features, products available, prices…)■ (14%) Very familiar – I know quite a lot about smart locks■ (47%) Somewhat familiar – I have some basic understanding/knowledge■ (39%) Not at all familiar – I know very little about smart locks

Only 14% of our respondents felt they knew quite a lot about smart locks in terms of features, prices and range of products available. Another 43% professed to have ‘some basic understanding/knowledge’ and almost as many (39%) admitted to knowing very little about them. Clearly, adoption rates could rise if the industry makes consumers more aware of these locks’ benefits.

Today’s smart locks also have integral features and functions that enable homeowners to remotely and automatically manage property access for family members, friends, guests and service people. Keyless entry can be granted by letting in guests remotely via an app, sending them a digital key, or providing a temporary or single-use PIN to open the door. This removes concerns associated with sharing and possibly losing physical keys — or hiding them under the mat or in a plant pot. Digital



INSIGHT FROM ASSA ABLOY“Smartphone operation is absolutely key to the newest generation of smart door locks. For example, a couple of swipes on a smartphone screen is all it takes to unlock your front door or share a digital key for our ENTR smart lock — with family or anyone who needs access. It’s just as easy to revoke the key instantly when you choose, also from your phone.” Omer Sagi, director, business development, smart door locks, ASSA ABLOY EMEA

keys cannot be copied or stolen, and can be instantly revoked if they fall into the wrong hands.

Yet granting remote access to their house when they are absent can be a leap of faith for many homeowners. The vast majority (92%) indicated they would use access rights delegation for family members — children returning home while parents are still at work, for example, or for visiting relatives.

As might be expected, fewer are willing to do the same for neighbours or friends, and fewer still for trusted professionals like handymen or electricians (41% and 33%, respectively). Nevertheless, our survey data still reveals strong, untapped demand for these functions.

Four in five of those surveyed (80%) felt the ability to manage access rights for family members would make them more likely to invest in a smart lock.

One might reasonably speculate that people would, typically, be rather more circumspect about granting entry to strangers. It’s perhaps surprising then — and heartening for the smart lock industry — that enthusiasm for applying this technology to parcel delivery or service providers who need home access is almost as strong. Some 79% saw the ability to remotely grant access to porches, lobbies or secure places for parcel deliveries as a key attraction. This is a particularly useful feature for urban homes, where leaving items on the doorstep presents a risk of theft or tampering, while leaving items with neighbours is an inconvenience.

In Sweden, a new smart door lock from ASSA ABLOY brand Yale promises to consign the disheartening ‘While you were out…’ delivery card to history. As part of a pilot, some customers of PostNord, the Swedish postal service, can have parcels delivered inside their front door, if it is equipped with a smart door lock. A PIN code is issued automatically to an authorised PostNord delivery driver and becomes invalid as soon as the driver gains access. The customer’s phone is notified when the parcel is delivered3.

A new smart door lock promises to consign the disheartening ‘While you were out…’ card to historyThe prospect of avoiding the hassle and cost of cutting a spare set of keys for a cleaner, carer or cat-sitter was appealing to 75% of respondents. Finally, 70% indicated they would be more likely to invest in a smart door lock if it made it easier to handle key management when renting out their properties to short-term

Would you use access right delegation for these people when you’re out of the home?

Family members ■ Yes (92%) ■ No (8%)

Neighbours or friends ■ Yes (41%) ■ No (59%)

Trusted professionals, like handymen or electricians ■ Yes (33%) ■ No (67%)

guests — a growing trend powered by the rise of Airbnb and similar holiday rental companies.

Holiday rental marketProperty agents and holiday rental companies, as well as landlords with multiple properties, can derive compelling benefits, too4. Managing multiple properties becomes easier if every smart door lock in their portfolio can be centrally managed from a single system5.

In Italy, boutique agency Home at Hotel has secured holiday rentals in Milan, Rome and Cagliari with an ENTR lock from ASSA ABLOY brand Yale, integrated with the SCLAK app-powered access system6. Home at Hotel, which also offers breakfast delivery, grocery shopping and extra cleaning on demand, can more easily grant access to agency staff like cleaners, cooks and site support staff.

“No longer are apartment keys running around with the risk of being lost or copied,” says Francesco Postiglioni from Home at Hotel. “We can see when a guest has left the flat and can inhibit access if they do not respect the rules. We also have full control over our service suppliers, with the exact time they spend in the flat and when an apartment is ready for the next guest.”

More advanced smart door locks offer multiple ways for homeowners to control access depending on their preferences or requirements. Smartphone or tablet apps are often just one choice alongside fingerprint readers, PIN touchpads and dedicated remote control devices or key fobs. Asked to rank the most common options in order of preference, those surveyed most favoured smartphone or tablet-based controls, followed by biometric fingerprint readers, PIN touchpads that require a numeric key or password, and finally dedicated remote door lock controllers.

For added security, some smart door locks allow a user to combine multiple controls, replicating two- or three-factor authentication now commonly embedded in smartphones and other digital devices, as well as high-risk services like online banking.

Used in conjunction with a smartphone app, many smart door locks can send status information to homeowners alerting them



to various conditions — including when a door has been locked or unlocked, and at what times; when anyone with access rights uses their virtual key; alerts detailing unsuccessful attempts to gain entry; and messages warning of low battery power.

Our evidence suggests these capabilities are a big draw for homeowners. Of those surveyed, 71% judged the sending of status information to be ‘very valuable’ with another 23% rating this feature as ‘somewhat valuable’. A mere 6% saw no benefit at all.

Given the depth of their feature set and use of complex IT and communications technology, it’s no surprise smart door locks might be seen by some as more complex to install than traditional mechanical locks. In fact, some products are designed to integrate with current door architecture for ease of use and implementation, and there is often no cabling or drilling required.

Yet this perceived complexity perhaps has a bearing on which services homeowners would be willing to pay for in addition to the purchase price of the lock itself. Asked which services they would be willing to pay for, 57% chose installation of the lock, a higher proportion than for any other option offered. Two other factors are surely at work here: one, many consumers are accustomed to paying for installation of broadband, digital TV and indeed, for traditional mechanical locks. Secondly, this is a one-off cost, so perhaps easier to digest.

This also applies to the next-most commonly chosen option. Some 51% said they would pay extra to have a qualified engineer set up the smart door lock as part of a broader smart home system, perhaps involving integration with a smart CCTV camera, or lighting or speaker systems for additional security, functionality and interactive control. A significantly smaller proportion were willing to pay more for in-home deliveries/services (27%) or for granting or revoking virtual keys (20%).

3. www.postnord.com/en/media/press-releases/postnord-sverige/2017/4. digitized.house/2017/10/holiday-rental-smart-locks/5. youtu.be/A1d5EQ1M1MU6. www.sclak.com/mobile-app/

Would the following functions make you more likely to invest in a smart door lock?

Managing access rights for family members ■ (48%) Much more likely ■ (32%) Somewhat more likely ■ (20%) Would make no difference

Receiving parcels, securely, in my porch/lobby/ secure box while I’m out ■ (37%) Much more likely ■ (42%) Somewhat more likely ■ (21%) Would make no difference

Managing access rights for service providers - cleaners, carers, babysitters, etc ■ (36%) Much more likely ■ (39%) Somewhat more likely ■ (25%) Would make no difference

Renting out home to short-term guests without handing over physical keys ■ (35%) Much more likely ■ (35%) Somewhat more likely ■ (30%) Would make no difference

INSIGHT FROM DIGITIZED.HOUSE“Integration of smart door locks and automation are the undisputed keys to better domestic service delivery. Different kinds of service providers all over Europe — telecoms companies, utilities, smart-home specialists, home care providers, holiday rental agencies and more — have already identified the opportunity and the benefits they can gain when integrating smart home or ‘home automation’ technology.” Tom Kolnowski, chief editor, Digitized.House

Average order overall

1 (most preferred) Via smartphone or tablet

2 Via fingerprint reader

3 Via PIN touchpad

4 Via remote control

Please rank in preference order your preferred interfaces to control a smart door lock:

What smart door lock services would you be willing to pay for?■ (57%) Installation■ (51%) Setup and integration with smart home system■ (27%) In-home deliveries/services■ (20%) Granting/revoking virtual keys■ (18%) None of the aboveINSIGHT FROM SMARTAUTOMATIONMAG.COM

“Until recently, the digital lifestyle revolution had barely reached our front doors. Digital access is familiar in a hotel or office, of course, by smart card or even mobile app. At home, meanwhile, the mechanical key has reigned supreme. But, powered by smart technology, a new generation of smart door locks do more than just secure the entrance by offering flexibility and convenience.”Chris Hewett, chief editor, SMARTAUTOMATIONMAG.COM

Smart door locks can send you status information (eg locked/unlocked) to your phone. How valuable would this feature be?■ (71%) Very valuable■ (23%) Somewhat valuable■ (6%) Low/minimal value



It’s abundantly clear from our survey that myriad features and capabilities inherent to smart door locks are widely appealing. But like any technology, there are perceived drawbacks, too.

From a list of six, respondents were asked to pick three reservations that would most likely influence their decision when choosing a smart door lock. A door lock is first and foremost a security product. So it’s understandable security — specifically cybersecurity — should be chief among their concerns. Cited by 65%, this is the risk that criminals could hack the lock or smartphone to open the door and/or gain access to sensitive private information stored in user accounts.

Locked outThree in five (60%) also worried flaws in the connected smart door lock system could cause the door to fail or malfunction — another security risk. Such failures could leave a homeowner locked out of their property, a concern for 56% of respondents. One respondent worried they’d “be locked out of my house if I lose my smartphone,” while another expressed concern about the prospect of having to break in due to a hardware or software failure. Others imagined if the system went “haywire” or were to “malfunction” they would not be able to get out of their house.

The chances of such failures are mercifully remote. And if there are smartphone problems then you can simply gain entry via the app on another device, a PIN touchpad, a thumb reader or a remote access card.

Two in five (40%) feared that smart door lock batteries, whether rechargeable or replaceable, would run out of power, despite the fact most smart locks send low battery alerts to users’ phones. Presumably many are also mindful that locks controlled by a smartphone app might become inaccessible if the smartphone itself is out of juice — and battery life remains the biggest

Smart door locks: perceived drawbacks or barriers to adoption

Which THREE of the following would you be most worried about when buying a smart door lock?■ (65%) Cybersecurity risk■ (60%) Flaws in connected system could cause it to fail/malfunction■ (56%) Being locked out of my home■ (40%) Batteries running out of power■ (37%) Price■ (20%) Interoperability issues (eg different standards/protocols) ■ (20%) Installation and setup being difficult

bugbear about the modern smartphone. “If my phone is out of battery, I can’t get in,” said one respondent.

Another said they’d want “to have [some sort of] backup [power] when it runs down.” Another insisted “a mortise lock is cheaper and more reliable than something that relies on battery/electricity.” A third, based in South Africa, expressed concerns about “power load shedding”: where utility companies meet high capacity demand by switching off supply to some customers. This shouldn’t be a problem for smart door locks, however, as they are battery-powered, although the rest of a home’s smart devices ecosystem could be disabled in this scenario.

Like any electronic technology, the price of smart door locks is falling over time, as more manufacturers and suppliers bring products to market. Nevertheless, costing £50–£250 (plus any optional services), they remain considerably more expensive than traditional, non-connected counterparts. That said, one respondent thought “prices are relatively fair”. Some 37% of those polled highlighted cost as a concern.

Interoperability is an issue for only 20%, perhaps reflecting advances made in integrating smart locks with other smart home systems. The same proportion (20%) see complex installation and setup as a potential deal-breaker, possibly because so many are happy to pay installers to perform the task for them (see page 8).

Security risks clearly loom largest in respondents’ minds. This appears partly driven by frequent media reports of successful cyber-attacks on connected IoT devices, but also by fears illegal access could lead to other types of criminal activity. “There are many articles in the press which report that the cybersecurity of IoT devices in general is very weak. This particularly concerns me when this could also affect my physical security,” said one respondent.

INSIGHT FROM ASSA ABLOY“The fear a lock may malfunction or power-down and leave a homeowner stranded on the street, however unlikely, is understandable. Having an option to unlock your smart door lock with a mechanical key, in emergencies, is one way around this. It’s something we offer on our ENTR smart door lock model, for example7.” Omer Sagi, director, business development, smart door locks, ASSA ABLOY EMEA

7. entrlock.com/



In its Smart Home Tracker report8, Parks Associates notes consumer concerns over the security of wirelessly connected locks. This was fuelled, the report says, by frequent disclosure of device security breaches. However, the report also notes fears of hacks that threaten homes and personal data are heightened in relation to some cheaper Bluetooth locks on the market.

So, can buying cheaper models be characterised as a false economy? Many survey respondents appear not to concur. Asked how much they are willing to pay for a smart door lock, a majority of those we polled would buy in the budget bracket (€50–€100/£44–88) — 71% for locks offering access rights at the door and 62% with access rights changes via a smartphone app. A mere 5% and 8%, respectively, appear prepared to buy locks at the top end (more than €200/£176). One respondent said: “price is my main determinant”.

It’s true any form of wireless communication (including WiFi, Bluetooth, Z-Wave and Zigbee) can be attacked. Yet the implementation of advanced security authentication procedures and protection technologies by manufacturers and developers greatly reduces the risk any signal interception would permit the wrong people to unlock your door.

Various forms of encryption are widely used to prevent signal interception from smart door locks, including 128-/192-/256-bit industrial grade advanced encryption standard (AES) ciphers — as used by the US government to protect classified information. Some access devices (particularly smartphones) also use two-factor authentication: combinations of biometric, password and PIN authentications, which make them much harder to crack.

Which of these cybersecurity criteria would influence you most when buying a smart door lock?■ (35%) Stringently tested and highly recommended products■ (35%) Compliance with latest encryption standards■ (30%) Trusted security brand

When it comes to factors that might reassure people about cybersecurity and drive a purchase decision, there was little between the three choices we posed. Stringent testing and recommendations tied on 35%, with compliance with latest encryption standards and ‘a trusted brand’ not far behind on 30%.

8. www.parksassociates.com/services/smarthome-tracker

How much would you be prepared to pay for a smart door lock...?

...with access right changes at the door ■ (71%) €50-€100 / £44-£88■ (24%) €101-€200 / £89-£175■ (5%) More than €200 / £176

...with access right changes via a smartphone app ■ (62%) €50-€100 / £44-£88■ (30%) €101-€200 / £89-£175■ (8%) More than €200 / £176



Men were more likely to own smart-home devices than women, but only marginally: 68% versus 64%. As you might expect with a relatively novel technology, there’s a drop-off in ownership as you move through the age categories – but only modestly: 63% in the 15-24 category, 64% for ages 25-44, 57% for 45-64 and 50% for over 65s.

Whereas men ranked smart door locks as only their fifth purchasing preference of six categories, women would buy them ahead of all others. Women are more willing to pay for that peace of mind too – for installation, system setup, granting/revoking virtual keys and in-home deliveries. Women, who numerous studies have found tend to be more fearful of crime than men, were far less enthusiastic about granting service providers access to their home when they’re out. Only 20% would delegate such access compared to 44% of men. And yet: in terms of their physical safety remote access is unarguably safer, while integration with CCTV can help protect their possessions. Against type, perhaps, the youngest cohort prioritised not home entertainment but smart door locks and home monitoring/CCTV.

Demographics: Age and gender differences

Less surprisingly – if you subscribe to the idea that younger people are more open to disruptive change – age appears to be a significant indicator of enthusiasm for in-home delivery. Some 62% of those aged 15-24 were ‘much more likely’ to invest in a smart door lock to access this service, falling to 53% for 25-44 year olds, 37% for 45-64 and 28% for over 65s. Retirees, it’s worth noting, are more able to wait at home to receive parcels.

The same trend applied to varying degrees to the three other remote-access services – even including home rental, despite older people having much higher home ownership rates. Millennials clearly had an eye on their financial future.

All age groups favoured smartphones, and liked remote control least where control interfaces were concerned. But there was a decline with age in enthusiasm for receiving status information to their phone: 82% of 15-24 year olds considered this ‘very valuable’, 73% of 25-44 year olds, 66% of 45-64 year olds and 44% of over 65s. Older respondents were less likely to pay for installation, but there was no meaningful difference in what age groups were prepared to spend to buy door locks.

People who lived alone valued home entertainment devices most highly and ranked kitchen appliances fourth, two places higher than the overall population. They were also much less likely to remotely grant access to neighbours or friends: 22% against 43%.

Percentages of men and women who would remotely grant access to handymen, electricians and other service providers when out of the home:■ (44%) Men■ (20%) Women

Age appears to be a significant indicator of enthusiasm for in-home delivery



#1. The market is finally taking off with 61% of households owning at least one smart home device or system. This is driven principally by devices that save the consumer money or enhance their security rather than simply offering convenience: smart energy devices, home monitoring and CCTV systems, intruder and smoke alarms, and door locks are all more in demand than smart entertainment and smart kitchen appliances.

#2. Awareness of the features and benefits of smart door locks remains quite low compared to those of more mature electronic goods. Some 42% of survey respondents were unaware they could control a smart door lock remotely using their smartphone, while just 14% had strong knowledge of features, prices, range of products available and so forth; 43% professed to having ‘some basic understanding/knowledge’ and 39% knew very little.

#3. Consumers are probably much more enthusiastic about smart door locks once they are aware of these features and services: 92% said they would use access rights delegation for family members and large proportions were more likely (often ‘much more likely’) to invest in a smart door lock if it enabled them to manage access rights for family members (80%); parcel delivery or service providers (79%) or cleaners, carers and the like (75%); and to handle key management when renting out properties to short-term guests (70%). The vast majority

The 2018 smart home survey distilled: 5 key insights

(94%) considered the sending of status information to be a valuable feature. Women were more interested in buying smart locks than men — but warier about granting remote access to tradespeople.

#4. While cybersecurity was the biggest misgiving about smart door locks, respondents were most likely to buy the cheapest, therefore often least cyber-secure, locks on the market. It is worth noting that no lock – mechanical or digital – is 100% secure and there are no reported cases of homeowners reporting breaches of their smart-door locks. Around two-thirds would buy within the budget bracket (€50-€100/£44-88), while fewer than one in 10 would be prepared to buy locks at the top end (more than €200/£176). More than half (57%) were happy to pay for the installation of their door lock and for system setup and integration (51%).

#5. Despite concerns about battery power, most people prefer to use their smartphone to gain entry — more than biometric fingerprint readers, PIN touchpads or a dedicated remote door lock controller.

A smart home starts with a smart doorThis new generation of locks can deliver convenient security fit for the first 21st century smart home.


IFSEC Global is a leading provider of news, features, videos and white papers for the security and fire industry.

Preeminent in the UK with a truly global audience, we cover developments in long-established physical technologies – like video surveillance, access control, intruder/fire alarms and guarding – and emerging innovations in cyber security, drones, smart buildings, home automation, the internet of things and more. With the help of the industry’s foremost thought leaders, IFSEC Global also examines the latest developments and best practice in disciplines like security management, counter-terror and fire-risk assessments.

From vendors and system integrators to security professionals who buy, manage and operate fire and security technologies, we cater to the full supply chain.

IFSEC Global draws on a long pedigree in the security and fire sectors. IFSEC International, which is run by the same group – UBM – that owns IFSEC Global, launched in the UK in 1972. FIREX International, IFSEC’s fire-safety-focused sister event, launched later on. Now a truly international brand, IFSEC has regional shows in India, Southeast Asia and the Philippines.

We reserve the right to make technical modifications. Version: EMEA DAS SMART DOOR LOCKS REPORT 2018 09 2018 ENG© Images: All rights reserved by iStock, ASSA ABLOY and IFSEC Global

ASSA ABLOY EMEADigital and Access SolutionsDukes Court Dukes Street Woking GU21 5BHUnited Kingdom


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