the social side of project management
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© IGLOO Inc. 2010. All rights reserved.
Sheri BurgosMBA, PMP Founder and President,
Vinezoom
Robert CastelPMP Managing Partner, Vinezoom
The Social Side of Project Management
June 24th, 2010
Daniel KubeVice President, IGLOO Software
Stephanie SawyerProduct Manager, IGLOO Software
© IGLOO Inc. 2009. All rights reserved.
Webinar Sponsor:
PMI Information Systems Specific Interest Group
PMI-ISSIG's Vision is to become the preferred, global, collaborative, professional project management organization for
all aspects of project management required for information systems, regardless of industry.
http://www.pmi-issig.org
@ynanasi @IGLOOSoftware
#socialprojectTwitter hashtag
Webinar Agenda
Project Management Challenges– Project management practices in 2010– The evolution of project management
The Social Side of Project Management– Benefits of a Social PM Function– Case Study: Socializing the Product Management Process
Risk of Maintaining the Status Quo– A day in the life of a project manager– Missed opportunities?
Social Project Sharing & 2.0 Information Strategies– Managing talent, knowledge & relationships– Stakeholder engagement/community management in the PMO
Note: Please enter your questions in the chat window at any time during the session. Questions will be answered at the conclusion of the presentation.
Our Presenters
Sheri BurgosMBA, PMP – Founder and President, Vinezoom
Sheri is the Founder and President of Vinezoom based in Toronto, Canada and has over 20 years of
consultative experience in the IT industry. She is a seasoned project manager proficient in managing
large and complex IT infrastructure projects in the private and public sectors domains. Sheri is a
certified Project Management Professional (PMP) and a certified ITIL Service Manager in delivering IT
service management initiatives. She recently completed the Athabasca Executive MBA Program with
a major in Project Management, researching IT project success, analyzing best practices and
exploring leading principles.
Robert CastelPMP – Managing Partner, Vinezoom
Robert has extensive experience implementing high risk, complex IT related projects in Canada, the
U.S. and United Kingdom. As an independent project manager, his clients have ranged from the major
Canadian financial institutions to Canadian provincial and federal government agencies that involved
national and global initiatives spanning application development, voice, data and network
infrastructures, as well as ITSM and privacy related initiatives. He holds the Project Management
Professional (PMP) designation and is currently pursuing an MBA at Athabasca University and
Advanced Leadership Series courses at the University of Toronto.
Our Presenters
Stephanie SawyerProduct Manager, IGLOO Software
As Product Manager, Stephanie is responsible for managing the community platform, leading the
product strategy team, defining project requirements and helping plan the product roadmap. With a
passion for technology, Stephanie has spent time working in Canada's major high-tech hotbeds,
including Toronto, Ottawa, Vancouver and finally, Kitchener-Waterloo. Here, she has spent the last 3
years working with a variety of startup companies managing the product strategy for a series of online
applications, including a Facebook app which lets users interact with each other as they watch live
television and a NanoGaming platform that was used to power interactive games.
Daniel KubeVice President, IGLOO Software
Daniel has over two decades of success and experience in alliances, business development, sales,
and marketing for several leading organizations including PricewaterhouseCoopers, Performancesoft,
actuate, and IONA Technologies( Now Progress Software). Most recently he was Global Vice
President of Marketing and Alliances for the Performance Management division where he was also
responsible for successfully creating and launching Actuate Onperformance ( SaaS) offering.
Who’s Participating…
Webinar Attendee Snapshot:
– American Express– AT & T– Bank of America– Bank of Canada– FedEx– Harley-Davidson– HP– T. Rowe Price
KnowledgeManagement
Web Marketing
Manager
Academic/Research
Information Systems
ProjectManagement
Director
E-Commerce
Architect
Training
Sales/BusinessDevelopment
Consultant
Industries Represented:
– Financial– Telecommunications– Healthcare– Enterprise
– Marketing– Consulting– Technology– Government
– Dept of Agriculture
– IBM– Memorial
Healthcare System
– Starbucks– Shell
Setting the Stage
Managing People is Hard
• Tenure• Culture• Generational
Gaps• Knowledge• Skills• Abilities• Expertise• Expectations• Relationships
Managing Teams & Projects is Even Harder
• Share• Collaborate • Communicate• Problem Solve
• Geographies• Time zones• Departments• Hierarchies
The Facts
1. All projects in the workplace are not the same– Scope, size, duration & complexity
2. We all use some form of project management tool(s)– From simple to complex; structured to ad hoc (ex. email, Excel, Project, Primavera)
3. Project management is inherently a social activity– People generally drive the success or failure of any project – big or small– Phase/gates mean nothing if the team does not effectively collaborate & communicate
4. As Project Managers, we are all trying to find new ways to improve project success rates– Project success rates across firms is wide, ranging from 30-90% according to Forrester– Web 2.0 phenomenon is driving a new approach to project management
Project Management Challenges
1. Project Management Circa 2010
2. Project Management Methodologies
Project Management Circa 2010
Complexity of business and projects
The stats on projects Collaborative workforce Communication in project
delivery
Project Management Methodologies:
Two Paths to Success
Agile Project Management
– Small teams– Empowered people– Agile planning– Minimal scope– Small projects– Fast pace (rapid release)– Alpha, beta – feedback –
responsiveness – iteration
WaterfallProject Management
– Large teams & many stakeholders– Top-down– Gantt charts, risk registers– Complex dependencies– Large-scale projects– Extended time horizons– Highly structured – sequential
stages – escalating requirements can be costly
The Social Side of Project Management
• Business Benefits
Business Benefits
1. Information transparency Project Charters Project team trust and PMO’s strength Stabilizing force
2. Process efficiencies Meetings Initiation, planning, execution, controlling, closure processes
IGLOO Software
We help organizations deploy successful online business communities powered by social software.
Audience– Employees & Teams
Business Value– Productivity, agility & innovation
through a more connected & knowledgeable workforce
How?– Creating “team driven”
corporate networks that connect employees to the people, information and processes they need in order to get their jobs done effectively and efficiently
Audience– Prospects, Customers,
Partners, Suppliers & Alumni
Business Value– Brand loyalty and building
trusted relationships
How?– Extending social software
beyond the corporate firewall to connect with your partners, customers and suppliers to create deeper, stronger & more trusted relationships
ENTERPRISE 2.0
Social Project Management in Action
Business ChallengeConnect the development, product
& project management teams in order to improve communications and foster team collaboration.
Community SolutionSecure social intranet site with a
dedicated group space.
Serves as “project insurance”• Nothing lost in email threads• Transparency for all
stakeholders• Historical archive & audit trail
The Business Risk – Status Quo
The Risk of Maintaining the Status Quo
A day in the life of a project manager– Meetings, meetings and more meetings– Information overload– Multitasking
Managing tasks vs. project complexity– Narrowing the focus– Tools from another era– Downward spiral of value proposition
Communication gaps– Internal & external stakeholders– Outdated policies & procedures– Communication vehicles
Social Project Strategies
1. Talent2. Knowledge3. Relationships
Social Project Strategies
Knowledge management as a strategic asset Communities and leadership Real-time communication
External KeyStakeholders Services
Department
MarketingDepartment
Project Manager
Operations Department
R & D Department
Project Knowledge Strategies
Learning based culture
Leveraging talent in a community
Relationships and trust
TALENT
KNOWLEDGE
RELATIONSHIPS
A Socialized PMO
“Employees”My View• Information• Conversation
s• Relationships• Bookmarks• Teams• Connections
“Teams”Group View• Project teams• Departments• Business Units• Committees• SIGs
“Enterprise”Corporate View• Knowledge• People• Talent• Expertise • IP• Projects• Relationships• Processes
A Stakeholder Strategist in the
PMO
Still Interested in the Social Side of Project Management?
Download the White Paper: The Social Side of Project Management.
We are looking for 3 more organizations to join the IGLOO advisory council – help shape our social project management template. Email the CEO of IGLOO at: [email protected].
Contact Vinezoom for a Social Project Management Assessment and Pilot. Email the CEO of Vinezoom at: [email protected].
1.877.ON IGLOOwww.igloosoftware.com
Thank You!
Email: [email protected]
Website: www.vinezoom.com
Tel: 647.966.5653
Email: [email protected]
Website: www.igloosoftware.com
Tel: 519.489.4120