the success of takeover day - patient experience...
TRANSCRIPT
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Communicating Effectively with Patient and Families
The Success of Takeover Day
Melanie Gilbert Child Health Matron @MelRichardsmel
Tabitha Fergus Practice Development Nurse @Tabi121
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Picker
Survey
Engage
8-10
year
olds
Planning Phase:
• Find a school
• Consent
• Inpatient status
• What did we
want help with….
Insight
Decisions
Open discussion
Questions
4 Topics for the
day:
• Wonderwall
design
• Survey Design
• Handwashing
Audit
• Unit tour and
SIM
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Highlights, Insights and Improvements..
What is important to children
may not always be what
adults expect.
Simplicity was a key theme….
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• Wonderwall in full use and helped raise our profile in
the Trust.
• Changed our surveys to reflect the top themes.
• Children felt our observation area was the most
daunting area for parents as children were younger
and it was their first time –Sensory tour Video .
• Stepping into the child's world…Harry Potter.
Really ListeningWhat we did..
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“A child's voice, however honest
and true,
Is meaningless to those who’ve
forgotten how to listen.”
Albus Dumbledore
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Paediatric Observations Unit – A Sensory Tour
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Maddie's Story