WORKING

INTHE BUSINESS

WORKING

ONTHE BUSINESS

ROUTINE WORK OF THE BUSINESS STRATEGIC & TACTICAL INITIATIVES©COPYRIGHT 2009 MASS INGENUITY

DO DO

MONITOR MONITOR

PLAN

ADJUST ADJUST

CORRECTIVEACTION BREAKTHROUGH

CHECK-IN

CHECK

OUTCOME MEASURES 2009 TARGET STRATEGIC TARGETO-1 . . .O-2 . . .

O-3 . . .O-4 . . .O-5 . . .O-6 . . .O-7 . . .O-8 . . .O-9 . . .

O-10 . . .O-11 . . .O-12 . . .O-13 . . .O-14 . . . TACTICAL TARGETO-15 . . .

O-16 . . .

PROCESS MEASURES 2009 TARGETOP1 .1.1 . . .

1.2 . . .

1.3 . . .

1.4 . . .

1.5 . . .

OP2 .

2.1 . . .

2.2 . . .

2.3 . . .

2.4 . . .

2.5 . . .

OP3 .

3.1 . . .

3.2 . . .

3.3 . . .

3.4 . . .

3.5 . . .

OP4 .

4.1 . . .

4.2 . . .

4.3 . . .

4.4 . . .

4.5 . . .

OP5 .

5.1 . . .

T10 . .

T8 . .

T9 . .

T6 . .

T7 . .

T4 . .

T5 . .

T2 . .

T3 . .

.S4 .

T1 . .

FUNDAMENTALS BREAKTHROUGHS

S1

S2

S3

.

.

.

.

.

.

ORGANIZATIONAL

OUTCOME MEASURES 2009 TARGET STRATEGIC TARGETO-1 . . .O-2 . . .O-3 . . .O-4 . . .O-5 . . .O-6 . . .O-7 . . .O-8 . . .O-9 . . .

O-10 . . .O-11 . . .O-12 . . .O-13 . . .O-14 . . . TACTICAL TARGETO-15 . . .O-16 . . .

PROCESS MEASURES 2009 TARGETOP1 .1.1 . . .

1.2 . . .

1.3 . . .

1.4 . . .

1.5 . . .

OP2 .

2.1 . . .

2.2 . . .

2.3 . . .

2.4 . . .

2.5 . . .

OP3 .

3.1 . . .

3.2 . . .

3.3 . . .

3.4 . . .

3.5 . . .

OP4 .

4.1 . . .

4.2 . . .

4.3 . . .

4.4 . . .

4.5 . . .

OP5 .

5.1 . . .

T10 . .

T8 . .

T9 . .

T6 . .

T7 . .

T4 . .

T5 . .

T2 . .

T3 . .

.S4 .

T1 . .

FUNDAMENTALS BREAKTHROUGHS

S1

S2

S3

.

.

.

.

.

.

OUTCOME MEASURES 2009 TARGET STRATEGIC TARGETO-1 . . .O-2 . . .O-3 . . .O-4 . . .

O-5 . . .O-6 . . .O-7 . . .O-8 . . .O-9 . . .

O-10 . . .O-11 . . .O-12 . . .O-13 . . .O-14 . . . TACTICAL TARGETO-15 . . .

O-16 . . .

PROCESS MEASURES 2009 TARGETOP1 .1.1 . . .

1.2 . . .

1.3 . . .

1.4 . . .

1.5 . . .

OP2 .

2.1 . . .

2.2 . . .

2.3 . . .

2.4 . . .

2.5 . . .

OP3 .

3.1 . . .

3.2 . . .

3.3 . . .

3.4 . . .

3.5 . . .

OP4 .

4.1 . . .

4.2 . . .

4.3 . . .

4.4 . . .

4.5 . . .

OP5 .

5.1 . . .

T10 . .

T8 . .

T9 . .

T6 . .

T7 . .

T4 . .

T5 . .

T2 . .

T3 . .

.S4 .

T1 . .

FUNDAMENTALS BREAKTHROUGHS

S1

S2

S3

.

.

.

.

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.

Management System Map℠ (Operating Plan) Strategy Mapper℠ (Strategic Plan)

STATUS: R/Y/G TREND:

1

2

3

4

5

6

7 Reflect & Learn

MOST RECENT ACTUAL RESULTS:

If the solution has not yet been implement, attach a workplan to show how it will be implemented.

WHAT SOLUTION(S) APPEAR TO BE MOST VIABLE AND WHY?Develop Solutions

Implement Solutions

Hold the Gain

WHERE IS THE PROCESS BREAKING DOWN?

WHAT DO THE FACTS PROVE IS CAUSING THE PROBLEM?

WHAT CONTROLS HAVE WE PUT IN PLACE TO PREVENT THIS CAUSE FROM REOCCURING?

WHAT LESSONS DOES THIS PROBLEM TEACH US?

WHO WILL DO WHAT BY WHEN TO IMPLEMENT THE SELECTED SOLUTIONS?

Uncover & Prove the Root Cause

Map the Current Process

PROBLEM STATEMENT:Agree on the Problem

PROCESS or OUTCOME:

MEASURE:

OWNER:

TARGETED PERFORMANCE:

DEPARTMENTAL

INDIVIDUAL

Prepared By: X

Date: X

Fiscal Year: X

Entity: X

Division/Department: X

Situation: X

Objective

No.

Strategy (Owner)

Sub-Targets

X

Targets

X

1.1

1.2

1.3

1.4

1.5

X X X X X

X X X X X

BREAKTHROUGH: OWNER: DATE:BUSINESS UNIT:

S C T

Improvement ? ? ?DecliningLowOn Target Behind Plan

ModerateOwner Concern About SuccessDirection it is headed

S = Status C = ConcernT = Trend

Current State of Effort

Same

FOR FUTUREIMPLICATIONS STATUS

Far Below ExpectationsHigh

ANALYSIS OF DEVIATIONPERFORMANCE TO DATE CORRECTIVE ACTIONBREAKTHROUGH OBJECTIVE

STRATEGIES (owner)

BREAKTHROUGHPLAN

OUTCOME &PROCESS

SCORECARDSM easure 1 M easure 5

Comments: Comments:

M easure 2 M easure 6

Comments: Comments:

M easure 3 M easure 7

Comments: Comments:

M easure 4 M easure 8

Comments: Comments:

Title Monthly Status Report Date

0.00%

0.20%

0.40%

0.60%

0.80%

1.00%

1.20%

1.40%

1.60%

1.80%

2.00%

Jan Feb Mar Apr May June July Aug Sep Oct Nov Dec

0.00%

0.10%

0.20%

0.30%

0.40%

0.50%

0.60%

Jan Feb Mar Apr May June July Aug Sep Oct Nov Dec

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

Jan Feb Mar Apr May June July Aug Sep Oct Nov Dec

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

Jan Feb Mar Apr May June July Aug Sep Oct Nov Dec

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

Jan Feb Mar Apr May June July Aug Sep Oct Nov Dec

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

Jan Feb Mar Apr May June July Aug Sep Oct Nov Dec

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

90.0%

100.0%

Jan Feb Mar Apr May June July Aug Sep Oct Nov Dec

0.0%0.5%1.0%1.5%2.0%2.5%3.0%3.5%4.0%4.5%5.0%

ALIGNMENT

CLARITY

TARGET REVIEWS

FUNDAMENTALS BREAKTHROUGHS

The Mass Ingenuity® Management System