the technologies and connectivity you need to drive guest … · 2020-02-07 · in hospitality, the...

The Technologies and Connectivity You Need to Drive Guest Satisfaction

Winter 2020 WHRSourcing.com | [email protected]

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INDEXINDEXWhat’s inside

INTRODUCTIONLeveraging Technology to Deliver an Exceptional Guest Experience 4

WI-FI 101Reliable WiFi Connectivity: The Technology You Need Now 5

ENGAGED GUESTSThe New Model of Connectivity Required 6 - 7

HSIA TERMINOLOGYQuick Reference HSIA Terminology Guide 8 - 9

BRAND STANDARDS - GENERAL HSIA REQUIREMENTS100.04.01 General HSIA Requirements 10 - 13

MANAGED NETWORK SERVICESWhy You Need a Managed Network Services Provider 14 - 15

What to Look for in a Managed Network Services Provider 16

BRAND STANDARDS - TELEVISIONS700.05.01 Guestroom Television Requirements 17

COMMERCIAL TELEVISIONSConsumer vs. Commercial TVs for the Hotel Room? 18 - 19

CONTENT MANAGEMENTOptimize Operations While Providing A Personalized Stay for Your Guests 20 - 21

SUPPLIER DIRECTORYTechnology Supplier Directory 22 - 23

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All products and services are provided by the listed suppliers and not Wyndham Hotels & Resorts (WH&R) or its subsidiaries. Neither WH&R nor its subsidiaries are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on the listed supplier’s website to which the advertisement provides a link or a reference. Please refer to the applicable brand specifications for your property prior to purchasing products.



How do we measure it?

Guest reviews and occupancy rates, to name a few. In the age of TripAdvisor, WynReview, travel blogs and other social media platforms, it’s easier than ever for guests to share both their satisfaction — and frustration — with their travel and hotel experiences.

Your factor in keeping guests delighted?

Our ability to meet their growing need for engagement and connectivity; providing seamless, secure access to their business and personal content from any device they bring through the door. To address their expectations, we have established general high-speed internet access requirements for each hotel brand. You can find the latest standards updates on the Brand Standard portal.

Making it easy for guests to connect and maintain wireless connectivity is no longer a nice to have – it is a critical amenity in our ever-connected world. Strategic Sourcing has negotiated competitive agreements with both Internet Service Providers (ISPs) and High-Speed Internet Access (HSIA) providers to help keep your guests connected and coming back.

Read on to learn more about wireless technology terminology, trends and the suppliers that can assist you in delivering an exceptional guest experience every time.

Get up to speed on the latest

HSIA terms on page 8-9.

Guest satisfaction. It fuels our business. It creates more business. It remains a strategic priority for Wyndham Hotels & Resorts.

INTRODUCTION

Leveraging technology to deliver an exceptional guest experience

4 | [email protected] | WHRSourcing.com




High Speed Internet Access (HSIA) Providers

HSIA providers provide and install the network hardware that make high-speed internet access possible. These include Air2Data High Speed Wireless, Cloud5 Communications, DCI – Design Communications LLC, Deep Blue Communiations, Intello Technologies, ITG Networks, Safety NetAccess and Thinix.

Internet Service Provider (ISP)

ISPs provide software and services that allow hotels and guests to access and use the internet. They deliver the “speeds and feeds” critical to delivering dependable wireless connectivity. Examples include Comcast, AT&T and Century Link. They can also take the form of ISP services agents, like TeleDomani, that negotiate service contracts with all providers and provide post-implementation support. Internet service providers may be organized in various forms, such ascommercial, community-owned, non-profit, or otherwise privately owned.

Hotel Entertainment Service Provider

Powered by Wi-Fi, these providers help deliver the quality of guestroom entertainment you offer. This category covers both the technology – like Samsung and LG – as well as the services that provide television, movie, video and interactive content such as DirecTV, HBO and SHOWTIME.

In Pursuit of Reliable Connectivity

Study-after-study shows the quality of the wireless connectivity hotels offer continues to rank high on guests’ must-have list. In a recent study by HBO, 86 percent of guests reported using hotel Wi-Fi and 78 percent rate it as the most important hotel entertainment service. That said, 71 percent of guests who stream content have recurring problems with hotel Wi-Fi connections. And unhappy guests can lead to negative guest satisfaction scores and reviews.

To help you meet this critical guest requirement, Strategic Sourcing continues to evaluate supplier options and negotiate competitive agreements. You’ll find all your options in this guide and online at WHRSourcing.com.

Navigating the wireless provider landscape can be a challenging proposition. To better understand the suppliers for specific technology and services, check out this quick overview provided by Strategic Sourcing:



WIFI 101

Reliable WiFi connectivity: the technology you need now

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1 http://www.cio.com/article/2391873/networking/connected devices-to-outnumber-humans-6-to-1-by-2020.html

2 Graham, C. (2014, July 23).Study: Why Customers Participate in Loyalty Programs


In hospitality, the concept of guest engagement isn’t new, but has changed dramatically over the last decade. Today, it’s all about the quality of the connectivity you provide and empowering guests to interact with your hotels in new and meaningful ways. Ultimately, the experience you deliver means everything.

“From guest engagement and entertainment to internal operations and hotel services, Wi-Fi enabled devices can take hotels and their guests from check-in to check-out and everything in between,” notes Deep Blue Communication’s Rachel Feurer. “By understanding what applications are on the horizon, what can be done with the right technology and with an eye toward the future of Wi-Fi, hotels can help increase RevPAR by optimizing operations, increasing can use their mobile devices to:

In its most basic form, empowering new levels of engagement requires reliable Wi-Fi connectivity, a smartphone or other mobile device and a loyalty/ rewards application interface. However, given connected devices will outnumber connected people six to one by 2020, it could impact any number of channels in the near future. Connected guests make for happy guests and are more likely to come back and tell others about their experience. Here’s a look at the trends defining hospitality mobile engagement strategies and tips

to operationalize them.

In Pursuit of Reliable Connectivity

With guest expectations for almost constant connectivity growing, ongoing investments in Wi- Fi infrastructure is critical. However, some guest reviews and ratings reveal it remains an issue for many resorts. Getting this right is a fundamental step towards achieving new standards of guest engagement and meeting guests’ minimum expectations. Guests expect a connected experience that is as good as or even better than what they enjoy at home, so they can use their mobile devices to:

• Check email, access corporate and social networks

• Make service requests such as early room cleaning or late check-out

• Make mobile payments at shops or restaurants

• Stream content from TV, movie, or music providers

The traditional focus for enabling high-speed connectivity has centered around the guestroom, with enough secure bandwidth to check and send emails, join online meetings and log-in and post on social networks. However, those boundaries are rapidly expanding to hotel restaurants, public spaces and even poolside.

The new model of connectivity required

http://www.cio.com/article/2391873/networking/connecteddevices-to-outnumber-humans-6-to-1-by-2020.ht

http://www.cio.com/article/2391873/networking/connecteddevices-to-outnumber-humans-6-to-1-by-2020.ht



Connect yourself to the latest brand standards starting on page 10.


ENGAGED GUESTS

BYOD Becoming BYOC

Guests are bringing their own devices (BYOD) into hotels seamlessly and securely connect with your networks. But what they want even more than that is access to their own streaming content (BYOC) – such as Netflix movies, Hulu programming, Spotify playlists, Apple TV – on those devices. And that requires a scalable network that’s fine-tuned to accommodate increased demand.

Since most hotels don’t have wireless experts on staff, they often rely on service providers for connectivity, set bandwidth requirements and to handle guest troubleshooting calls. The quality and manageability of your WLAN will require a more dedicated focus by resort staff. With guest connectivity both a top complaint and defining priority, more General Managers may see their compensation tied to their network performance

and guest satisfaction scores.

Increased Demand for Automated, Self-directed Services

Ongoing guest engagement is driven in large part by smartphone loyalty apps. Today, they provide a valuable interface to capture and track guest preferences, book reservations and earn rewards.

The new breed of traveler wants the convenience of booking a room instantly using their smartphones. They like being able to make last-minute reservations from locations such as airports, airplanes or taxis. And they find that automated kiosks in locations ranging from airports to lobbies offer faster, easier check-in. Many also want to use their smartphones as room and minibar keys.

Getting More Engaged

The benefits of adopting a mobile engagement strategy are far reaching. Not only will investing in the right solution help enhance the guest experience, improve satisfaction scores and staff effectiveness, but it can also help increase occupancy rates and revenues whie building brand equity. Imagine how customer service would improve when the right associate responds instantly to a guest’s request for assistance. Reliable connectivity makes new levels of guest engagement possible. Is your network ready?




Sources: http://whatismyipaddress.com/isp | https://www.techterms.com/ | http://www.dictionary.com/browse/ispAll products and services are provided by Safety NetAccess and not Wyndham Hotels & Resorts (WH&R) or its affiliates. Neither WH&R nor its affiliates are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on the listed supplier’s website to which the advertisement provides a link or a reference. Please refer to the applicable brand standards for your property prior to purchasing products.


HSIA TERMINOLOGY Brought to you by Safety NetAccess®

An Internet Service Provider (ISP) is the industry term for the company that is able to provide you with access to the Internet (via Dial-up, Broadband, DSL and now Cable). If you hear someone talking about the Internet and they mention their “provider,” they’re usually talking about their ISP.

In the 1990s, there were three types of ISPs: dial-up services, high-speed Internet (also referred to as “broadband”) offered by cable companies, and Digital Subscribers Line (DSL) offered by phone companies. By 2013, dial-up services were rare (even though they were cheap), because they were very slow...and the other ISP options were typically readily available and much, much faster.

Two of the leading DSL ISPs have been Verizon and AT&T. Since 2013, DSL has been on the decline, while cable-based ISPs, like Comcast and Time Warner, have been growing. Here at Wyndham Hotels & Resorts , hotels are required to use a business grade ISP. Look up TeleDomani Inc. to review the full line up of ISP options that might be available for your specific location at http://teledomani.com/providers/.

Internet Service Providers (ISPs) are required to provide your hotel with a minimum bandwidth level, measured in Megabits per Second (Mbps). Refer to your Brand Standards to identify your Brand’s minimum bandwidth requirement.

A gateway is a hardware device that acts as a “gate” between two networks (for example your ISP’s network feed into your hotel and your hotel’s own internal network). It may be a router, firewall, server, or other device that enables traffic to flow in and out of the network.

Decibels (dBm) is a measurement of signal strength. The industry standard for a robust wireless connection is a signal strength of -65dBm. The closer the number to zero, the stronger the signal is: -55dBm is better than –75dBm.

Megabytes (MB) are often used to measure the size of large files. For example, a high resolution JPEG image file might range in size from one to five MB. Uncompressed raw images from a digital camera may be 10 to 50 .

Gigabytes (GB) are often used to measure storage capacity. For example, a standard DVD can hold 4.7 GB of data and a hard drive may have a storage capacity of 750 GB. One GB is equal to 1,000 MB.

Megabits (Mb) are commonly used to measure high-speed or “broadband” Internet connections. For example, an ISP may offer cable modem Internet access with download speeds up to 60 megabits per second (Mbps ) and upload speeds up to 10 Mbps.

Megabits per second (Mbps) is used to measure data transfer speeds of high bandwidth connections, such as Ethernet and cable modems.

Gigabits per second (Gbps) is commonly used to measure data transfer speeds between hardware devices. Modern hardware interfaces can now transfer data over one Gbps, which makes Gbps a necessary unit of measurement.

Gigahertz (GHz) is the measurement of the frequency bands used in wireless networking - 2.4 GHz and 5 GHz. At the same signal strength, a 5 GHz network can carry significantly more data than a 2.4 GHz network while causing much less interference and is now the industry standard. However the range of a 5 GHz access point is often shorter and more prone to propagation loss through obstacles.

Category 5, 5e, and 6 cable is a standardized twisted pair cable for Ethernet and other network physical layers that is backward compatible with the Category 5/5e and Category 3 cable standards.

ISP

Bandwidth

Gateway

dBm

MB

GB

Mb

Mbps

Gbps

GHz

CAT5, CAT5e, CAT6



http://teledomani.com/providers/

Learn more about Safety NetAccess. For more details, call (855) 762-4742 email [email protected] or visit www.safetynetaccess.com

SUPPLIER INFO

802.11ac (also called 5G Wi-Fi) is the fifth generation of Wi-Fi technology, standardized by the Institute of Electrical and Electronic Engineers (IEEE). It is an evolution of the previous standard, 802.11n, that provides greater bandwidth and more simultaneous spatial streams (separately encoded data signals). 802.11ac operates exclusively on a 5 GHz frequency band. This prevents interference with common 2.4 GHz devices, such as cordless phones, baby monitors, and older wireless routers. Computers and mobile devices that support 802.11ac will benefit from the 5 GHz bandwidth.

In a wireless local area network (WLAN), an access point is a station that transmits and receives data (sometimes referred to as a transceiver). An access point connects users to other users within the network and can also serve as the point of interconnection between the WLAN and a fixed wire network. Each access point can serve multiple users within a defined network area; as people move beyond the range of one access point, they are automatically handed over to the next one. A small WLAN may only require a single access point; the number required increases as a function of the number of network users and the physical size of the network.

Short for main distribution frame (MDF) and intermediate distribution frame (IDF), these are rooms with an equipment rack that interconnects and manages the telecommunications wiring between itself and any number of IDFs. While there can be multiple IDFs, which connect internal lines to the MDF, there is only one MDF that connects private or public lines coming into a building with the internal network. Smaller properties may only have an MDF that serves both functions.

A switch is used to network multiple devices together in a quick and efficient way by passing data in one port and out another. HSIA networks typically use switches with 8, 24, or 48 ports. These ports can connect to access points, computers, internet routers, and other switches. All of these devices on the network need to be connected to a switch before they can be useful.

A wireless local area network (LAN), WLAN (wireless local area network) or LAWN (local area wireless network) is a network which a mobile user can connect through a wireless (radio) connection. The IEEE 802.11 group of standards specify the technologies for wireless LANs. 802.11 standards use the Ethernet protocol and CSMA/CA (carrier sense multiple access with collision avoidance) for path sharing and include an encryption method, the Wired Equivalent Privacy algorithm.

802.11ac (Wave Dual-band)

Access Point

MDF and IDF

Switch

Wireless LAN



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The below listed standards are only applicable to the following Brands; Dolce Hotels and Resorts® by Wyndham, Wyndham® and Wyndham Grand®.

100.04.01 GENERAL HSIA REQUIREMENTS REQUIRED TO MEET BRAND STANDARDS


DESCRIPTION SUPPLIER

1. General high speed internet access requirements are as follows:

Wi-Fi must be installed and available in all guestrooms/suites. Contact TeleDomani or a High Speed Internet Access (HSIA) Supplier.A minimum Wi-Fi usage density of three devices per guest and double occupancy is required for all guestrooms.

In resort hotels, six devices per room is required.

Bandwidth available from each access point must be a minimum of 50Mbps.

1 Gigabit network switches are required for all access points.

2. For wired and wireless solutions, all hotels must have their ISP providing the following hotel bandwidth:

A minimum of 100Mb speed for all wired and wireless guestroom connections for the first 200 guestrooms. Contact TeleDomani or a High Speed Internet Access (HSIA) Supplier.A minimum of 200Mb speed for all wired and wireless guestroom connections for 201- 350 guestrooms.

A minimum of 300-500Mb speed for all wired and wireless guestroom connections for 351 - 750 guestrooms.

A minimum of 500Mb -1Gb speed for all wired and wireless guest room connections for 751+ guestrooms.


Hotels with a large amount of meeting space are required to scale their Internet Service to the appropriate business levels.

Where wired connectivity is present, an approved in-room pull through cable device must be present in each guestroom.

Charging for basic HSIA access in guestrooms is strictly prohibited.

3. Wi-Fi internet access must be installed in the lobby, prominent guest dining areas, lounge and bar, fitness center and business center. Internet access requirements for public space are as follows:

A minimum combined internet connection speed of 50Mbps download for public space and meeting rooms is required. Contact a High SpeedInternet Access (HSIA) Supplier. Wired and wireless HSIA must be installed and offered complimentary in the business center/business services area.

Wired and Wi-Fi internet access must be available in all meeting rooms.

See Meeting Room High Speed Internet Access 500.02.08 for further meeting room access requirements.

4. For any hotel opening on or after September 1, 2016, the use of Wyndham Hotels & Resorts® approved internet suppliers is required for support, equipment and installation. For existing hotels, failure to maintain compliance for internet requirements in the following two areas will result in the requirement to use approved internet suppliers:

HSIA landing page, including terms and condition, must maintain the Dolce Hotels and Resorts® by Wyndham, Wyndham® or Wyndham Grand® identity or contain approved Wyndham Rewards-related content provided via approved distribution channels. (see HSIA Business Requirements Standard 100.04.02 for further detail)

Contact a High SpeedInternet Access (HSIA) Supplier.

All hotels must provide a professional toll free guest support solution for all guests using the HSIA solution (see HSIA Hardware and Technology Feature Requirements 100.04.04 for further detail).

Please refer to the Brand Standards website for complete details about your specific brand’s standards prior to purchasing product.

BRAND STANDARDS

Learn more from Wyndham Hotels & Resorts’ hospitality industry experts. Refer to our supplier directory on page 22.

SUPPLIER INFO



[email protected] | WHRSourcing.com 11


2. For wired and wireless solutions, all hotels must have their ISP providing the following hotel bandwidth:

A minimum of 100Mb speed for all wired and wireless guestroom connections for the first 200 guestrooms. Contact TeleDomani or a High Speed Internet Access (HSIA) Supplier.For wireless and wired solutions, all hotels must provide a minimum of 200 Mb for greater than 200 rooms.

Hotels with a large amount of meeting space are required to scale their Internet Service to the appropriate business levels.

Where wired connectivity is present, an approved in-room pull through cable device must be present in each guestroom.

Charging for basic HSIA access in guestrooms is strictly prohibited.

DESCRIPTION SUPPLIER1. General high speed

internet access requirements are as follows:

Wi-Fi must be installed and available in all guestrooms/suites. Contact TeleDomani or a High Speed Internet Access (HSIA) Supplier.A minimum Wi-Fi usage density of three devices per guest and double occupancy is required for all guestrooms.

Bandwidth available from each access point must be a minimum of 50Mbps.


3. Wi-Fi internet access must be installed in the lobby, prominent guest dining areas, lounge and bar, fitness center and business center. Internet access requirements for public space are as follows:

A minimum combined internet connection speed of 50Mbps download for public space and meeting rooms is required. Contact a High SpeedInternet Access (HSIA) Supplier. Wired and wireless HSIA must be installed and offered complimentary in the business center/business services area.

Wired and Wi-Fi internet access must be available in all meeting rooms.

See Meeting Room High Speed Internet Access 500.02.08 for further meeting room access requirements.

4. For any hotel opening on or after September 1, 2016, the use of Hotel Group approved internet suppliers is required for support, equipment and installation. For existing hotels, failure to maintain compliance for internet requirements in the following two areas will result in the requirement to use approved internet suppliers:

HSIA landing page, including terms and condition, must maintain the TRYP by Wyndham® or Wyndham Garden® identity or contain approved Wyndham Rewards-related content provided via approved distribution channels. (see HSIA Business Requirements Standard 100.04.02 for further detail)

Contact a High SpeedInternet Access (HSIA) Supplier.

All hotels must provide a professional toll free guest support solution for all guests using the HSIA solution (see HSIA Hardware and Technology Feature Requirements 100.04.04 for further detail).

Please refer to the Brand Standards website for complete details about your specific Brand’s standards prior to purchasing product.


SUPPLIER INFO

The below listed standards are only applicable to the following Brands: TRYP by Wyndham® and Wyndham Garden®.

BRAND STANDARDS100.04.01 GENERAL HSIA REQUIREMENTS REQUIRED TO MEET BRAND STANDARDS




1. GENERAL REQUIREMENTS

Wi-Fi must be installed and offered complimentary in all guestrooms/suites, lobby, business center, meeting room space and public areas.

Contact TeleDomani or a High Speed Internet Access (HSIA) Supplier.

Guests and meeting attendees must have a consistent HSIA experience throughout the entire hotel.

An enterprise class (business-grade) Internet Service Provider (ISP) connection and High-Speed Internet Access (HSIA) provider network with internet circuits and gateways must be used. No residential solutions are acceptable.

2. BANDWIDTH Bandwidth requirements from the Internet Service Provider (ISP) into the hotel are at least a minimum of: 100 Mbps for Ramada Worldwide® by Wyndham, Trademark Collection® by Wyndham and Wingate by Wyndham®; 50 Mbps for Baymont® by Wyndham, Days Inn® by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, Microtel by Wyndham®, Super 8® by Wyndham, and Travelodge® by Wyndham.


An enterprise class (business-grade) ISP router must be used that is capable of managing the available ISP bandwidth.

Adjustments to your ISP’s bandwidth may be required to meet customer demands.

The below listed standards are only applicable to the following brands: Baymont® by Wyndham, Days Inn® by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, Microtel by Wyndham®, Ramada® by Wyndham, Super 8® by Wyndham, Trademark® Collection by Wyndham, Travelodge® by Wyndham and Wingate by Wyndham®.


1. GENERAL REQUIREMENTS

Wi-Fi must be installed and offered complimentary in all guestrooms/suites, lobby, business center, meeting room space and public areas.


Guests and meeting attendees must have a consistent HSIA experience throughout the entire hotel.

An enterprise class (business-grade) Internet Service Provider (ISP) connection and High-Speed Internet Access (HSIA) provider network with internet circuits and gateways must be used. No residential solutions are acceptable.

2. BANDWIDTH Bandwidth requirements from the Internet Service Provider (ISP) into the hotel are at least a minimum of: 100 Mbps for Ramada® by Wyndham, The Trademark® Collection® by Wyndham, and Wingate by Wyndham®; and 50 Mbps for Baymont® by Wyndham, Days Inn® by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, Microtel by Wyndham®, Super 8® by Wyndham and Travelodge® by Wyndham.


An enterprise class (business-grade) ISP router must be used that is capable of managing the available ISP bandwidth.

Adjustments to your ISP’s bandwidth may be required to meet customer demands.

3. GATEWAY An enterprise class (business-grade) Internet gateway must be used. Contact a High Speed Internet Access (HSIA) Supplier.

Back-office networks must be separated from the guest networks. Please work with HSIA provider to meet this requirement.

The Gateway must provide Internet bandwidth optimization that includes features such as real-time monitoring, policy-based shaping, policy recommendations, and reporting.

The Gateway should allocate a minimum cap of 3 Mbps downloads speed and 1 Mbps upload speed per device. These limits are set by your HSIA provider.

Public areas and meeting space requirements are as follows: Public areas, including the meeting rooms, business center, lobby, and fitness center should allocate a minimum cap of 1 Mbps download/upload speed per device. These limits should be set by your HSIA provider. The business center and each meeting room must each have a wired Ethernet port available for guests. The public areas, such as meeting spaces, must be set up in different “wireless zones” from your guestrooms to prevent roaming from the public Wi-Fi to the guestroom Wi-Fi. See Meeting Room High-Speed Internet Access Brand Standard #500.02.08 for further meeting room access requirements




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ACCESS POINTS All switches must be managed with a minimum of 10/100 ports and a 1 Gigabit uplink port for the network backbone.


All Ethernet switches must be managed switches.

For existing hotels, the re-use of existing Ethernet cabling is acceptable if that cabling is at least CAT5 or CAT5e. For a new construction hotel opening on or after July 1, 2017, the use of CAT6 cabling is required.

At a minimum, all hotels must use 802.11ac Wave1 dual-band access points for wireless connectivity in both guestrooms and public areas (including meeting space).

For wired solutions (guestrooms, meeting rooms, and business center), all hotels must provide a minimum cable rating of 100Mb. The wired access must be a plug-and-play solution.



4. ACCESS POINTS All switches must be managed with a minimum of 10/100 ports and a 1 Gigabit uplink port for the network backbone.

Contact a High Speed Internet Access (HSIA) Supplier.





The below listed standards are only applicable to the following brands: Baymont® by Wyndham, Days Inn® by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, Microtel by Wyndham®, Ramada by Wyndham®, Super 8® by Wyndham, Trademark® Collection by Wyndham, Travelodge® by Wyndham and Wingate by Wyndham®.


SUPPLIER INFO



5. GUEST EXPERIENCE All switch ports must use port segregation or an equivalent feature and wireless access points must use client isolation to restrict devices from seeing other devices on the network.


As part of the installation, a site survey must be done by the HSIA provider to ensure that all guestrooms, public areas, and meeting space have a minimal signal strength of -65db.

For any property opening on or after September 1, 2016, the use of an approved HSIA provider is required for HSIA support, guest network equipment, and installation.

For existing hotels, as of December 15, 2017, failure to maintain compliance with internet requirements in the following areas will result in the requirement to use an approved ISP and/or HSIA provider:

* HSIA landing page, including terms and condition, must maintain your specific Brand’s identity or contain approved Wyndham Rewards(R) related content provided via approved distribution channels.

* Bandwidth requirements from the Internet Service Provider (ISP) into the hotel are at least a minimum of: 100 Mbps for Ramada Worldwide® by Wyndham, Trademark Collection® by Wyndham, and Wingate by Wyndham®; 50 Mbps for Baymont® by Wyndham, Days Inn®by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson by Wyndham®, Microtel by Wyndham®, Super 8® by Wyndham, and Travelodge® by Wyndham.

* All hotels must provide a professional high-speed guest support solution for all guests using the HSIA. The support solution must be available twenty-four (24) hours a day and seven (7) days a week, either by a professional toll-free solution or the hotel must maintain fully-trained staff with access to the technical equipment on site.

* Per standard 700.07.02, a Wi-Fi Instruction Card explaining the free Wi-Fi along with the 24-hour help number is provided in each guestroom.


ACCESS POINTS All switches must be managed with a minimum of 10/100 ports and a 1 Gigabit uplink port for the network backbone.







4. ACCESS POINTS All switches must be managed with a minimum of 10/100 ports and a 1 Gigabit uplink port for the network backbone.










Why You Need a Managed Network Services Provider

From guest services and operations to conference space and poolside dining, the need for a complex, connected and dependable network is critical to the success of any hotel. But without the proper planning, installation and maintenance, your network may be underperforming and not capable of handling the demand that is increasing exponentially by the day.

How Has Technology Advanced in the Hospitality Market

Networks are no longer used only for pay-per-view movies, phone service and wired computer connections. These days, guests check-in and expect seamless services from the minute they enter the property to check-out - and everywhere and every minute in between. Not only do business travelers come armed with an average of three wireless devices, but now leisure and family travelers are well-equipped with smartphones, tablets, eReaders and wearables as well. People want to stream games, shows and movies while wearing a personal fitness device and accessing social media. All at the same time. Multiply this by hundreds of guests and we begin to see where our networks can fail, and where suddenly a bad connection becomes one negative review after another. Excellent connectivity for all technologies is no longer an option - it is a requirement.

But it isn’t just the hotel guests who need reliable connections. Hotel owners and managers are utilizing devices and Location Based Services (LBS) to increase revenues and reward guests with loyalty programs, targeted offers and personalized service - all delivered on a network to their inroom video service, smart phone, email account, social media and e-commerce sites. The back end systems that run hotels rely on

robust networks to keep business booming. For example, by connecting employees via handheld devices, managers can streamline communication so properties can optimize their daily operations and create efficiencies. New software and services are creating the opportunity for sales and guest interactions where none existed before. From security and operations to housekeeping and room service - each element of a guests’ stay and an employee’s day is touched in some way by technology.

How are Networks Advancing to Accommodate the Growth

In the golden olden days of implementing cable TV or a simple phone or computer system, multiple networks were managed by disparate vendors without anyone really looking at the big picture. But there is a growing trend these days towards a more integrated model that enables properties to add new services and functionality in a more cost effective way. Unlike even a few years ago, the hospitality industry is being taxed with understanding and implementing all of the security, technology and network services required to accommodate the proliferation of connected devices.

But when new properties design a network from the ground up or an older property adds network services to accommodate every system in one unified network, the process can be labor intensive - particularly when managing multiple vendors with disparate and often competing technologies.

A growing trend to help achieve the best network with the least amount of cost and hassle is by administering all technology through managed network services. Managed network services providers streamline the entire process of networking, alleviating a great deal


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of stress and cost and researching the most efficient grouping of technologies and services to meet your budget and return the best ROI. They manage the overall network design, as well as the implementation of all of the cabling, infrastructure, technology vendors, service contracts, testing and ongoing support for all systems together. By helping you define your technology and network requirements and illustrating how they will work together, you can ensure your network can support current needs, as well as anticipate your growth needs for the next 10-15 years.

Without the help of managed network services, property owners and managers need to intimately understand the inner-workings of a full wired and wireless network, how every technology from the security system to the PMS to in-room entertainment will work, how they will access the network and the implications for performance, as well as deal with multiple vendors, service contracts and implementations. Even with a full IT staff, these responsibilities are taxing, expensive and overwhelming.

How do Managed Network Services Work?

All of these disparate technology systems are interdependent and can all be negatively affected by infrastructure issues, installation delays and technical complications. Projects that are handled with managed network services benefit from working with a team that can see the bigger picture and coordinate the procedures, installations and testing of systems in terms of timing, scheduling and cost management. By providing a single point of contact for all communications with all stakeholders and by utilizing overall network and technology expertise, you now have a translator between each participant.

In the planning phase, certified project managers will help develop the overall network for a property, confirming all technology integrations and costs, scheduling installations and finding the solutions that will work together for the best result. With the expertise to evaluate building layout and construction materials to anticipate any installation difficulties, your network manager can oversee optimal access point placement to ensure consistent coverage and minimize interference.

In the delivery phase, a managed network team will work in conjunction with all vendors in order to incorporate each technology with a phased approach to eliminate timing delays and last minute changes. For example, by helping to onboard each vendor, scheduling services at the right time for the overall project, working at each stage to analyze traffic and optimize network resources you can ensure uptime and capacity requirements are met at every stage. All components like: network configurations, installations or upgrades, hardware and software implementations, security and PMS to integrated voice, data and HSIA implementations are managed simultaneously.

Having oversight of the entire network can also help mitigate internal conflicts and cost overruns by ensuring compatibility of all systems in advance, and testing network performance with each new service to confirm optimal performance and to make adjustments where necessary. Hotels can also rest assured that network specialists have the future in mind when designing and implementing a network by ensuring infrastructure is easily accessible for maintenance and repair, making it easier and more cost effective to add services - regardless of the vendor.

Continues on page 16

by Rachel Feurer, National Account Manager, DeepBlue Communications

UNDERSTAND THE GROWING IMPORTANCE OF WI-FI IN HOTELS



Rachel Feurer, National Account Manager for Deep Blue Communications, LLC, an international provider of converged Wi-Fi networks for

hospitality, retail, and large entertainment venues.

? ? ?

Learn more about Deep Blue Communications. For more details, call (844) 389-2718 email [email protected] or visit www.deepbluecommunications.com

SUPPLIER INFO


Brought to you by

Why You Need a Managed Network Services Provider

As the pace of technology quickens and new devices are released each year, hotels can

no longer rely on traditional network design to accommodate today’s technologies. Each

piece of the puzzle is critical to network security, redundancy, reliability and capacity. With

the right collaboration, insight and planning, hotels can have the best network for all the

technologies, guests, employees and services that rely on it.

Rachel Feurer, National Account Manager for Deep Blue Communications, LLC, an international provider of converged Wi-Fi networks for

hospitality, retail, and large entertainment venues.

It takes a great deal of organization to make sure your property opens on time with all of your technologies working together, the way they should. When looking for a managed network services provider, make sure you are working with a company who offers certified project managers. Certified project managers are professionals who can leverage experience with existing systems and infrastructure and can advise on the best way to integrate both for time and cost savings. They can also facilitate compliance with industry and brand standards. Look for a company that has the agility and flexibility to adapt to changes to improve the guest experience, but the focus to keep you within scope and on schedule. Your vendor should be able to manage all of your network

components and stakeholders for all 3rd party technology services, helping to anticipate issues, reduce costs and streamline all technology operations.

On top of all of that - one of the most important elements is IT services and support. With cloud-based technologies, skilled providers are able to monitor, analyze and fix network issues remotely in real time, ensuring smaller issues don’t become bigger headaches. With 24/7/365 help desk, ISP management, remote monitoring and support that includes all vendors on the network, owners and managers can reduce costs and simplify the upkeep and maintenance of complex systems.

? ? ?

Learn more about Deep Blue Communications. For more details, call (844) 389-2718 email [email protected] or visit www.deepbluecommunications.com

SUPPLIER INFO

Brought to you by


Continued from page 15








DESCRIPTION ADDITIONAL INFORMATION

Howard Johnson® by Wyndham

Televisions are a minimum 32” flat panel, Pro:idiom, MPEG4, HD commercial grade and meet all Howard Johnson specifications for resolution, features and brand.

For all existing hotels, televisions should be upgraded with a 32” upon replacement, and all televisions must be upgraded no later than September 1, 2018.

Days Inn® by Wyndham, Ramada® by Wyndham, Super 8®, Travelodge®

Televisions are a minimum 32” flat panel, Pro:idiom, MPEG4, HD commercial grade and meet all Days Inn, Ramada, Super 8 or Travelodge specifications for resolution, features and brand.

Microtel by Wyndham® Televisions must be a minimum of 32” flat panel.

Baymont® by Wyndham Guest televisions must be a minimum 40” flat panel, Pro:idiom, MPEG4, HD commercial grade and meet all Baymont Inn and Suites specifications for resolution, features, and brand.

Existing hotels must comply with the upgraded television size by December, 31, 2022.

Hawthorn Suites® by Wyndham

Televisions are a minimum 40” flat panel, Pro:idiom, MPEG4, HD commercial grade and meet all Hawthorn Suites by Wyndham specifications for resolution, features and brand.

For all existing properties, televisions must be upgraded to a 40” upon replacement and all televisions must be upgraded no later than January 1, 2019.

Wingate by Wyndham® Televisions are a minimum 40” flat panel, Pro:idiom, MPEG4, HD commercial grade and meet all Wingate by Wyndham specifications for resolution, features and brand.

For all existing hotels, televisions must be upgraded to a 40” upon replacement and all televisions must be upgraded no later than September 1, 2018.

Days Inn® by Wyndham, Travelodge® by Wyndham

All hotels opening on or after April 1, 2019, must provide a minimum 43’’ flat panel, pro: idiom, HD commercial grade television. Existing hotels open and operating prior to April 1, 2019 must provide the minimum 43’’ television meeting all above specifications upon replacement.

Trademark Collection® by Wyndham

Televisions are flat panel HD commercial grade and meet all Trademark Collection® by Wyndham specifications for resolution, features and brand.

Any guestroom classified as a suite contains two (2) of the specified televisions.

TRYP by Wyndham® 40” minimum, LED, flat panel, Full HD 1080p, Pro:Idiom MPEG4 H.264 in each hotel room. Any guestroom classified as a suite contains 50” versions of the specified televisions.

Television specifications are required for existing hotels.

Wyndham Garden® 43’’ minimum, flat panel, Full HD 1080p, Pro:Idiom MPEG4 H.264 in each guestroom. Any guestroom classified as a suite contains 50” versions of the specified televisions.

Television specifications are required for existing hotels upon replacement or renovation but no later than October 1, 2020.

Wyndham® 43” minimum, LED, flat panel, Full HD 1080p, Pro:Idiom MPEG4 H.264 in each guestroom. Any guestroom classified as a suite contains 50” versions of the specified televisions.

Television specifications are required for existing hotels.

Dolce Hotels and Resorts® by Wyndham and Wyndham Grand®

50” minimum, LED, flat panel, Full HD 1080p, Pro:Idiom MPEG4 H.264. Any guestroom classified as a suite contains 55” versions of the specified televisions.

Television specifications are required for existing hotels upon replacement or renovation but no later than December 31, 2017 (Wyndham Grand® only) and December 31, 2018 (Dolce Hotels and Resorts® by Wyndham only).


SUPPLIER INFO


BRAND STANDARDS700.05.01 GUESTROOM TELEVISION REQUIREMENTS REQUIRED TO MEET BRAND STANDARDS



Commercial Warranty & Services

Commercial TVs typically come with two year

warranties and dedicated support technicians,

familiar with hotel needs, who can provide

onsite services.

Ability to Manage Content from One Central Location

Commercial TVs are compatible with technology

solutions that allow content across hundreds of

in-room displays to be managed from one central

location. This allows for much more efficient

operations of your hotel.

Embedded Digital Rights Management (DRM) including Pro:Idiom™ Technology

DRM makes it easier to delivery in-room entertainment

to your guests. Pro:Idiom™ is a hardware-based highly

secure technology platform that provides rapid broad

deployment of HD digital content.

Limited or No Coverage

Consumer TVs have limited warranties (i.e. 90 days)

that can be voided when a TV is used in a commercial

setting. Owner would have to incur full cost of service,

negating any savings generated upfront.

Potential for Higher Set-Up Cost with Individual

Commercial content management solutions cannot

be operated with consumer TVs which requires more

manual labor and costs to setup each in-room

display individually.

No built-in encryption means higher costs on external hardware

Consumer TVs do not come equipped with

encryption technology to protect HD programming.

A set-top box would be required with each television

which would significantly increase ownership costs.

The Difference is in the Details

Brought to you by

Commercial Warranty & Services

Commercial TVs typically come with two year

warranties and dedicated support technicians,

familiar with hotel needs, who can provide

onsite services.

Ability to Manage Content from One Central Location

Commercial TVs are compatible with technology

solutions that allow content across hundreds of

in-room displays to be managed from one central

location. This allows for much more efficient

operations of your hotel.

Embedded Digital Rights Management (DRM) including Pro:Idiom™ Technology

DRM makes it easier to delivery in-room entertainment

to your guests. Pro:Idiom™ is a hardware-based highly

secure technology platform that provides rapid broad

deployment of HD digital content.

Limited or No Coverage

Consumer TVs have limited warranties (i.e. 90 days)

that can be voided when a TV is used in a commercial

setting. Owner would have to incur full cost of service,

negating any savings generated upfront.

Potential for Higher Set-Up Cost with Individual

Commercial content management solutions cannot

be operated with consumer TVs which requires more

manual labor and costs to setup each in-room

display individually.

No built-in encryption means higher costs on external hardware

Consumer TVs do not come equipped with

encryption technology to protect HD programming.

A set-top box would be required with each television

which would significantly increase ownership costs.


Consumer vs. Commercial TVs

CommercialTelevisions

ConsumerTelevisions

It may be tempting to buy the less expensive consumer televisions for your hotel rooms, but this may end up costing you more in the long run. There are significant differences between consumer TVs offered through discount retailers and the brand-specified

commercial-grade units negotiated by Strategic Sourcing. Learn how a Samsung commercial TV can better help your hotel operations while keeping your guests well-entertained.

COMMERCIAL TVs


Brought to you by





Embedded MPEG Technology to Minimize Cost

Motion Picture Experts Group (MPEG) is a

compression format that allows digital information

to take up less space on a device or during

transmission. This format compresses digital video

and is commonly used to compress HD signals for

satellite and hotel systems.

Pre-set Hospitality Settings Make for Simple & Easy Installation

Through advanced plug-and-play settings, hotel

staff can activate hundreds of in-room displays with

minimal effort. Operations teams simply have to

navigate three basic launch settings to synchronize

multiple displays while also defining connectivity

and language needs. More importantly, commercial

TVs offer lockable features to prevent guests from

tampering with the settings.

No MPEG-4 Built-In Could Mean Requiring More Hardware

Consumer TVs do not come with MPEG-4 built-in

which means receiving HD signals could be costly

as satellite providers require more hardware in each

guestroom and/or at hotel’s head-end.

Lack of security and control over the in-room TV

Consumer TVs lack the ability to lock-out guests

from altering the TV settings. All Samsung

commercial TVs come with lockout controls and

volume limiters to prevent guests from causing any

disruptions to your day-to-day business.

4

Learn more about Samsung’s commercial-grade Hospitality TVs. For more details,

call (888) 727-2664 email [email protected] or visit samsung.com/hospitality

youtube.com/samsungbizusa @SamsungBizUSA

SUPPLIER INFO


Embedded MPEG Technology to Minimize Cost

Motion Picture Experts Group (MPEG) is a

compression format that allows digital information

to take up less space on a device or during

transmission. This format compresses digital video

and is commonly used to compress HD signals for

satellite and hotel systems.

Pre-set Hospitality Settings Make for Simple & Easy Installation

Through advanced plug-and-play settings, hotel

staff can activate hundreds of in-room displays with

minimal effort. Operations teams simply have to

navigate three basic launch settings to synchronize

multiple displays while also defining connectivity

and language needs. More importantly, commercial

TVs offer lockable features to prevent guests from

tampering with the settings.

No MPEG-4 Built-In Could Mean Requiring More Hardware

Consumer TVs do not come with MPEG-4 built-in

which means receiving HD signals could be costly

as satellite providers require more hardware in each

guestroom and/or at hotel’s head-end.

Lack of security and control over the in-room TV

Consumer TVs lack the ability to lock-out guests

from altering the TV settings. All Samsung

commercial TVs come with lockout controls and

volume limiters to prevent guests from causing any

disruptions to your day-to-day business.

4




SUPPLIER INFO


Only goods and services that have passed extensive quality, life cycle and durability testing

are chosen to be part of the Strategic Sourcing program.

Samsung is an approved supplier for commercial-grade

televisions to fit your hotel needs. For more information

on Samsung’s complete product offering and pricing, visit www.WHRSourcing.com.

CommercialTelevisions

ConsumerTelevisions

COMMERCIAL TVs




http://www.whgsourcing.com

Centralized Content Management

Optimize Operations While Providing A Personalized Stay for Your Guests

With hundreds of TVs throughout a hotel, your hospitality team can find themselves overwhelmed by the maintenance and costs to deliver content. A single, integrated management platform can help you reduce these unnecessary operational costs while making it easier to deliver a premium experience to

your guests.

A Content Management Solution (CMS) Compatible with All Samsung Hospitality TVs

Centralized Content Management for More Efficient Operations

Hospitality managers need efficient ways to manage multiple TV sets without having to update or adjust each unit individually. You can now take advantage of software solutions that offer centralized content management. These solutions can eliminate the need for manual updates by allowing your staff to manage in room content from a single location. You can create and share tailored content across single screens or single blocks in the fraction of time it

took to physically visit each room.

Save Resources and Reduce Costs with Your Existing Infrastructure

Existing outdated infrastructures make it more difficult for hotels to provide sophisticated technology options for their guests and streamline operations. Now, there are technology solutions that offer flexible, easy ways to get smarter content management over all types of infrastructures including coaxial network and without the need of a separate set-top box (5TB). Through new and improved hospitality technology solutions, you can push out content to multiple rooms without fully depending on a system integrator (SI).

Centralized Content Management

Save resources and reduce costs with your existing infrastructure

Treat your guests with the modern tech comforts they get at home

Personalized full-stay service for your guests

Centralized content management for more efficient operations





Treat Your Guests with the Modern Tech Comforts They Get at Home

Today’s consumers expect a differentiated luxurious experience that offers the same comfort and convenience they enjoy at home. Smartphones, tablets, and laptops create real competition for paid and promotional content usually carried over hotel in-room entertainment. This eats into potential revenue streams and lowers overall customer satisfaction when your hotel entertainment experiences can’t compete with what is in their bags much less what they have at home.

Fortunately, there is a growing range of hospitality TV solutions that can meet guests’ expectations and provide a competitive advantages for the hotels willing to make the right investments. These solutions can transform the in-room TV screens into digital concierges for versatile customer

engagement.

Personalized Full-stay Service for Your Guests

A centralized content management platform can facilitate two-way communication with the in-room screen to provide a personalized stay for your guest. Enhanced features include a tailored welcome message, weather or flight info, express check-out and folio review options. The better the communication with your guests, the better the guest experience.

Samsung, our preferred supplier for televisions, can provide all the benefits of a content management platform across all types of infrastructures (including coaxial) with Samsung LYNK™ REACH 4.0.

For more information on Samsung’s complete product offering and pricing visit www.WHRSourcing.com

Brought to you by

Content Management Solutions are only compatible with

commercial grade TVs

Contact Samsung to learn more




SUPPLIER INFO


CONTENT MANAGEMENTBrought to you by

Content Management Solutions are only compatible with

commercial grade TVs

Contact Samsung to learn more




SUPPLIER INFO

CONTENT MANAGEMENT

mailto:http://www.WHGSourcing.com?subject=




http://WHGSourcing.com

22

Supplier Directory

TECHNOLOGY

Air2Data High Speed Wireless High Speed Interenet Access Provider (HSIA)

Complete Wi-Fi Solutions(435) 723-2020 (800) 361-2021

[email protected]

www.air2data.com

Servicing USA only

AllbridgeHigh Speed Interst Access Provider (HSIA)

Formerly DCI — Design Communications, LLC

Craig Snelgrove

888-243-5405

[email protected]

www.allbridge.com

Servicing USA only

b4Credit Card Digital Authorization

(877) 423-3001

https://b4checkin.com

Canary TechnologiesCredit Card Digital Authorization

(415) 578-1414

[email protected]

https://www.canarytechnologies.com/activation/wyndham

Deep Blue CommunicationsHigh Speed Internet Access Provider (HSIA)

(518) 389-2745

Customer Service: (800) 622-0396

[email protected]

www.deepbluecommunications.com

Servicing USA only

DIRECTV In-Room Entertainment

Digital Television Entertainment Services Steve Strawn(310) [email protected]

directv.com/hotels

Servicing USA only

Home Box Office In-Room Entertainment

Premium Television Service Michelle Mahoney

[email protected]

HBOBulk.com

Servicing USA only

Hotel Connectivity SolutionsHigh-Speed Internet Access

[email protected]

Servicing USA only

Hotel Connectivity SolutionsHigh-Speed Internet Access (HSIA)

(855) 849-3487

[email protected]

Servicing USA only

Intello TechnologiesHigh Speed Internet Access Provider (HSIA)

HSIA Solutions (Wi-Fi)(888) 404-6268

[email protected]

www.intello.com

Servicing Canada only*Not Applicable to AmericInn® by Wyndham.

ITG NetworksHigh Speed Internet Access Provider (HSIA)

Guest Internet Access & HSIA Solutions(877) 934-4636

[email protected]

www.itgnetworks.com

Servicing USA only

JANUS DisplaysDigital Signage

Jesse Oliver(727) 531-4000

[email protected]

www.janusdisplays.com

LG Electronics USA, Inc Televisions

Hospitality Televisions & Commerical Displays(800) 228-1236

[email protected]

www.lgsolutions.com

Servicing USA only

Lodging ControlsHotel Automation Solutions

(855) 372-5267

[email protected]

https://www.lodgingcontrols.com/

Matrix TelecomCommunication & Security Solutions

(800) 283-0539

[email protected]

www.matrixhotelpbx.com

NuvolaCloud Based Service Optimization and Guest Engagement Software

Jackie Payano(415) 992-3999

[email protected]

www.mynuvola.com

Servicing USA and Canada

Safety NetAccessHigh Speed Internet Access Provider (HSIA)

Guest Internet Access and Wi-Fi(855) 762-4742

[email protected]

www.safetynetaccess.com

Samsung HospitalityTelevisions

Hospitality Grade LCD and LED HDTVs(Pro: Idiom Embedded options recommended)(888) 727-2664

samsunghospitalitysales @ingrammicro.com

www.samsung.com/hospitality

Servicing USA only

SHOWTIME®

In-Room Entertainment

Special Markets Sales / Doug MarkottPremium Television Service(770) 698-6937

[email protected]

www.sho.com/bulk

Servicing USA only

Spectrum EnterpriseIn-Room Entertainment

(866) 697-8976

https://enterprise.spectrum.com/solutions/hospitality.html

Servicing USA only

SurferQuest Business Center Software & Equipment

Business Center & Guest Engagement Software Solutions(888) 733-4365 or (814) 342-3120

[email protected]/wyndham

www.surferquest.com/wyndham

WYNDHAM GREEN SUPPLIER

WYNDHAM DIVERSE SUPPLIER

https://b4checkin.com

http://www.directv.com/hotels

http://www.HBOBulk.com

mailto:hcs%40wyndham.com?subject=

mailto:sales%40lodgingcontrols.com?subject=

https://www.lodgingcontrols.com/

mailto:Ashue.Upa%40MatrixComSec.com%20?subject=

http://www.matrixhotelpbx.com

mailto:samsunghospitalitysales%40ingrammicro.com?subject=

mailto:samsunghospitalitysales%40ingrammicro.com?subject=



mailto:wyndhamsales%40surferquest.com/wyndham?subject=

mailto:wyndhamsales%40surferquest.com/wyndham?subject=

TeleAdaptRoomcast by TeleAdapt Casting Technology

Daniel Sato

(877) TeleAdapt

[email protected]

https://www.roomcast.tv

*Applicable to Wingate® by Wyndham only.

ThinixHigh Speed Internet Access Provider (HSIA)

Anthony Clark(888) 484-4649

[email protected]

www.thinix.com

Servicing USA only

UniguestBusiness Center Software & Equipment

Guest-use Lobby and Business Center Computers/Digital Signage Steve Keisling(800) 467-1218 ext. 129

[email protected]

www.uniguest.com

WIRELESS VOICE

AT&T Wireless Voice

AT&T - Long Distance Wireline Service(OneNet) Long Distance Telephone Services(888) 288-0112 For Billing, Prompt 1 /For Order Status, Prompt 2www.att.com

AT&T - Local Wireline Service

East Region - CT Order Status - (800) 424-5112, Prompt 1, ext. 72121

Midwest Region - IN, IL, OH, MI, WI Order Status - (866) 424-4066 Prompt 1 ext. 14744 Billing - (866) 424-4066 2 ext. 67672

Southwest Region - TX, KS, OK, M0, AR Order Status - (877) 428-5018 Prompt 1 ext. 71645

West Region - CA and NV Order Status for CA - (888) 542-6429

Prompt 1 ext. 54652 or email [email protected]

Order Status - for NV - (866) 43-5111 or

email [email protected] www.att.com

AT&T Mobility Wireless Voice, Wireless Data, and Mobility Solutions

(800) 331-0500 www.att.com/wireless

AT&T Wireless for Personal Accounts

To shop & enroll for discounts visit the

Premier store at: www.att.com/wireless/wyndhamfranchises

Questions? Contact: [email protected] USA only

Sprint Wireless Voice, Wireless Data, Push to Talk and Wireless Solutions

New service, device upgrades and all other contact: [email protected] Account Management: (800) 390-9545James Higgins, Client Director [email protected] www.Sprint.com/Wyndham

Employee Wireless Program: Celes Stumpf, Enterprise Manager (800) 639-6111 [email protected] http://sprint.co/2rDYyJC

Servicing USA only

Supplier Directory

mailto:usa%40teleadapt.com?subject=

https://www.roomcast.tv

http://www.att.com

mailto:westdes%40rdsmail.ims.att.com%0D?subject=

http://www.att.com/wireless

http://www.att.com/wireless/wyndhamfranchises

http://www.att.com/wireless/wyndhamfranchises

mailto:Wyndhamfranchise%40sprint.com?subject=

http://www.Sprint.com/Wyndham

http://sprint.co/2rDYyJC

APPROVEDSUPPLIER

Digital Display Solutions for

ONE SYSTEM. ONE CALL. ENDLESS POSSIBILITIES.

An Approved SupplierJANUS Displays has teamed up with many Wyndham Hotels & Resorts properties around the world to strengthen communications through innovative technology and industry-leading displays. Each solution is customized to your property and backed by:

Trust us to meet your digital signage needs and deliver the best solution for your guests, vendors, and staff.

User-Friendly Software: Our digital signage software is designed to help novice and advanced users easily create, update, and manage content in the system.

Reliable Hardware: We provide high-quality digital displays and media players, engineered to operate in any location. Before installation, we run all hardware through an extensive quality control check to ensure it meets our standards.

Creative Content: We work closely with your team to customize designs and templates that reflects your everyday needs.

Custom Framing: Our design team can create custom frames and enclosures for your displays, or you can design your own using our interactive design tool.

Dependable Ongoing Support: We provide our customers with first-class service throughout the entire lifetime of the system, including 24/7 technical support, user training, seasonal templates, and much more.

Wyndham GrandConcierge Board

One SystemMeeting your every need.At JANUS Displays, our experienced team partners with yours to create the perfect digital signage experience from start to finish. Leveraging our expertise in the hospitality industry, we know what it takes to help guests find their way and enjoy their stay. It all comes down to customization.

Customized SolutionsWe understand that no two Wyndham Hotels & Resorts properties are alike. That’s why we work alongside your team throughout the pre-planning, installation, and deployment process to ensure the hardware, software, and server solutions meet your every need.

Curated ContentOur talented designers create slides and templates that reflect your brand, property décor, and geographic location, and are also easy to adjust and update as needed.

Seamless IntegrationOur content management system provides guests access to:

• Maps and directories • Meeting, event, and conference information • Real-time news, weather, flight data, and more • Lists of on-site or local amenities and vendor advertisements

One CallSupporting your system along the way.Our team supports your hotel staff throughout your digital signage journey – always here to train, maintain, troubleshoot, and expand your digital signage solutions on-site or across other properties.

Targeted TrainingSystem administrators will receive customized training for your digital signage solution. Even after implementation, the JANUS Displays team is always just a call or email away.

Ongoing MaintenanceThe Guardian tool keeps your software, plug-ins, and applications up-to-date with ongoing development and maintenance, while addressing issues if they arise.

Dependable Technical SupportWe provide our customers with 24/7 customer service and technical support, and our team can diagnose and resolve hardware and software issues over the phone, in email, or in person.

Wyndham GrandDirectory and Map

Meeting Room DisplaysSay goodbye to printed door cards for your meeting rooms and event spaces. Our technology integrates with most event management systems, displaying real-time meeting information so your guests can easily find where they need to go.

Endless PossibilitiesEngaging your audience.Guests consume digital messages in a variety of ways. Browse signage options and connect with us to recommend the right solution.

DISPLAY OPTIONSDiscover our diverse displays, created to meet your guests’ needs, and free up your staff to assist others.

Concierge Board/Interactive BoardGive guests information at their fingertips with an interactive concierge board. By integrating our software with yours, guests can use this touch screen display to navigate pre-programmed maps and directories. It frees up your front desk staff and cuts costs, because guests can easily find the information they need – from on-site amenities, retail, and restaurants to event schedules, meeting places, flight information, weather forecasts, and more.

DirectoriesWith digital directories, guests can find the information they need to go about their day. Compared to a concierge board, directories are paired with a static screen, so you are always in control of the message guests see. Your staff can schedule messages in advance or on the go, and they’ll receive access to tools, templates, and resources to create and publish visually appealing content for guests.

Video Walls and MoreWhether you’re looking for a digital sign or customized solution, we’ve got you covered. Get in touch with us to discuss your needs.

Wyndham Grand Video Wall

FRAMES AND ENCLOSURES

Wall-MountedFor wall-mounted displays, you can choose between a surface or recessed enclosure to hide your wires and hardware. Surface displays are mounted to the wall, while recessed displays are housed within it. Both options are typically used in hotel common areas, conference spaces, and near elevators.

FreestandingChoose either a pedestal or pulpit display to stand in your lobby, common areas, and conference spaces. Large pedestals are often used for concierge boards and directories, displaying hotel information, amenities, menu offerings, and more. Compared to pulpit signs, you can showcase more information.

Pulpits provide the same capabilities as a pedestal, but on a smaller scale, and typically showcase general hotel or directional information. This option is most mobile because of its size.

Custom FramesWhatever enclosure option you choose, our skilled professionals can design custom frames to complement your décor and showcase your content. You can also use our online design tool to choose from contemporary, modern, or traditional styles.

SPECIAL PROJECTS

Complete CustomizationOur philosophy includes “endless possibilities” for a reason. As an approved digital signage supplier for Wyndham Hotels & Resorts’ properties, our expertise expands beyond this guide. If you have additional questions or needs, let’s connect to see how our team can assist you.

SERVER SOLUTIONChoose between a cloud-based network or on-site server solution to manage your content. A cloud-based solution is hosted virtually over the internet, while an on-site server physically resides on your property. Whatever your preference, our team will work with you to identify the server solution that fits your needs.

All products and services are manufactured and/or provided by JANUS Displays and not Wyndham Hotels & Resorts (WH&R) or its subsidiaries. Neither WH&R nor its subsidiaries are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on the listed supplier’s website to which the advertisement provides a link or a reference. Please refer to the applicable brand standards for your property prior to purchasing products.

JANUS Displays | janusdisplays.com | (727) 531-4000 | 12000 28th Ave N, St. Petersburg, Florida, 33716 | © 2020 Morrow Technologies Corporation. All rights reserved.

Wyndham Grand Meeting Room Display and Directory

Why JANUS DisplaysOur story begins with customers like you. In 1984, we built our business on making our customer’s priorities our own. Now, more than three decades later, we’re dedicated to this same philosophy – keeping your needs at the center of everything we do.

CONTACT US

Learn More:www.janusdisplays.com

Schedule a Demo:[email protected]

Get in Touch:727.531.4000 (Jesse Oliver, Business Development Manager)

Special savings and solutions for Wyndham Hotels & Resorts owners and operators

**Monthly charges exclude taxes & Sprint Surcharges [incl. USF charge of up to 18.8% (varies quarterly), up to $2.50 Admin. & 40¢ Reg. /line/mo. & fees by area (approx. 5–20%)]. Surcharges are not taxes. See sprint.com/taxesandfees.Limited time offers. Activ. Fee: Up to $30/line, waived 5+ lines on business accounts. Credit approval req. Early Termination Fee (sprint.com/etf): After 60 days, up to $350/line for 2-yr. agmt. BYOD Plan: Reqs eBill. Includes unlimited domestic calling, texting. Third-party content/downloads are add’l charge. Plan not avail. for tablets or MBB devices. Select Int’l svcs are included for phone lines. See sprint.com/globalroaming. AutoPay: $5/mo./line discount may not reflect on 1st bill. Quality of Service (QoS): Customers who use more than 50GB of data during a billing cycle will be deprioritized during times & places where the Sprint network is constrained. See sprint.com/networkmanagement for details. Usage Limitations: To improve data experience for the majority of users, throughput may be limited, varied or reduced on the network. Sprint may terminate service if off-network roaming usage in a month exceeds: (1) 800 min. or a majority of min.; or (2) 100MB or a majority of KB. Prohibited use rules apply — see sprint.com/termsandconditions. Satisfaction Guarantee: Call us to deactivate & return to place of purch. with complete, undamaged phone/device & receipt w/in 30 days of activ. We’ll refund your phone/device cost, svc. charges & activ. fee. Excl. int’l. usage not incl. in plan, prem. content & 3rd party billing. We’ll refund your phone/device cost. Sprint dealer may impose add’l fees. A $45 restocking fee may apply. Visit sprint.com/returns. Other Terms: Offers/coverage not avail. everywhere or for all phones/networks. May not be combinable with other offers. No add’l discounts apply. Accounts that cancel lines within 30 days of activating on promo pricing may void savings. Restrictions apply. See rep or sprint.com for details.

All products and services are provided by Sprint and not Wyndham Hotels & Resorts (WH&R) or its affiliates. Neither WH&R nor its affiliates are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on the listed supplier’s website to which the advertisement provides a link or a reference. Please refer to the applicable brand standards for your property prior to purchasing products. © 2019 Sprint. All rights reserved. Sprint & logo are trademarks of Sprint. Other marks are the property of their respective owners. 195713b

James Higgins, Sr. Enterprise Client DirectorMobile: 908-414-8268Sprint MultiLine: 212-390-1809Email: [email protected] website: sprint.com/Wyndham

Offers available for a limited time only from your Authorized Sprint Representative

Unlimited Basic: Video streams up to 480p, music up to 500 Kbps, gaming streams up to 2 Mbps. Data deprioritization during congestion. With AutoPay. Req. new line, port, and BYOD or Full SRP phones. Other mo. charges apply.**

Unlimited Data • Talk • Text3 GB Mobile Hotspot/mo.

$20/mo./line

Wyndham Hotels & Resorts owners and operators

Remote Monitoring SolutionsManage inventory, perishibles, equipment and other assets. Let sensors monitor temperature, humidity, motion, power and other factors 24/7 so you don’t have to.

Temperature in Reach-In #2 is too high! Please check.5/23/18 @ 10:42 PM Last reading: 42º Battery: 92%

APPROVEDSUPPLIER

APPROVEDSUPPLIER

Why do WiFi brand standards matter?Ask the more than 400 Wyndham Hotels & Resorts properties using

Deep Blue Communications, A Comcast Business Company.

All products and services are provided by Deep Blue Communications, A Comcast Business Company, and not Wyndham Hotels & Resorts (WH&R) or its affiliates. Neither WH&R nor its affili-ates are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on the listed supplier’s website to which the advertisement provides a link or a reference. Please refer to the applicable brand standards for your property prior to purchasing products.

www.deepbluecommunications.com | info@ deepbluecommunications.com | 1-844-554-3826

Over 700HOTEL GROUPHotels Supported Across theUSA and Canada

Innovative, managed WiFito drive competitive advantage and growth

APPROVE

D

SUPPLIER

PROTECT YOUR HOTEL, PROTECT YOUR GUESTS & FORGET THE HASSLE

SURFSTATION L ITE FEATURES

• Hardened environment for operational security (OPSEC)

• Protects the most innocent users and defends against the

most malicious users and cyber threats

• Session-based refresh deletes all locally-stored fi les upon

logout or a preset duration of inactivity, then restores the

tablet to its fi xed confi guration state

• Restricts downloads, limits executables, and purges malware

• Progressive content fi ltering constantly evolves to intercept

the proliferation of inappropriate websites and images

• Automatic system updates

All products and services are provided by Uniguest and not Wyndham Hotels & Resorts (WH&R) or its subsidiaries. Neither WH&R nor its subsidiaries are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on the listed supplier’s website to which the advertisement provides a link or a reference. Please refer to the applicable brand standards for your property prior to purchasing products.

C O N TA C T U N I G U E S T : 1 .800.467.1218 OPTION 3 | [email protected] | WWW.UNIGUEST.COM

APPROVEDSUPPLIER

Surfstation Lite is our new low-cost tablet solution for hospitality’s social spaces powered by Uniguest’s SA10 security software

CLOUD PRINTING FEATURES

• BYOD support users can send fi les to print from any

smartphone, tablet, laptop, or desktop platform.

• Unique, secure print release codes ensure

confi dentiality, and prevents the wrong person from

retrieving a user’s document. The release code also

reduces waste due to the self-serve/on-demand

nature of the service.

• Supported fi le types include PDF, Word, Excel, PPT,

TIFF, JPG, PNG, BMP, GIF, Visio, and OpenO� ce

(among others).

PROTECT YOUR HOTEL, PROTECT YOUR GUESTS & FORGET THE HASSLE

SURFSTATION L ITE FEATURES

• Hardened environment for operational security (OPSEC)

• Protects the most innocent users and defends against the

most malicious users and cyber threats

• Session-based refresh deletes all locally-stored fi les upon

logout or a preset duration of inactivity, then restores the

tablet to its fi xed confi guration state

• Restricts downloads, limits executables, and purges malware

• Progressive content fi ltering constantly evolves to intercept

the proliferation of inappropriate websites and images

• Automatic system updates

All products and services are provided by Uniguest and not Wyndham Hotels & Resorts (WH&R) or its subsidiaries. Neither WH&R nor its subsidiaries are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on the listed supplier’s website to which the advertisement provides a link or a reference. Please refer to the applicable brand standards for your property prior to purchasing products.

C O N TA C T U N I G U E S T : 1 .800.467.1218 OPTION 3 | [email protected] | WWW.UNIGUEST.COM

APPROVEDSUPPLIER

Surfstation Lite is our new low-cost tablet solution for hospitality’s social spaces powered by Uniguest’s SA10 security software

CLOUD PRINTING FEATURES

• BYOD support users can send fi les to print from any

smartphone, tablet, laptop, or desktop platform.

• Unique, secure print release codes ensure

confi dentiality, and prevents the wrong person from

retrieving a user’s document. The release code also

reduces waste due to the self-serve/on-demand

nature of the service.

• Supported fi le types include PDF, Word, Excel, PPT,

TIFF, JPG, PNG, BMP, GIF, Visio, and OpenO� ce

(among others).

Terms and Conditions*: 1. Property qualifies for a free Pro:Centric Server model PCS400R when

purchasing 75 or more TVs. 2. Buy 8 TVs and get 1 TV Free. 3. Free unit(s) must be ordered as a separate line item, and must be one of

the qualifying models. 4. Promotion dates: September 23rd, 2019 12:00:00 a.m. ET - December

31st, 2019 11:59:59 p.m. ET. 5. Valid for orders that are shipping by December 31st 2019. 6. Customers cannot mix and match orders from multiple properties or

purchase orders for eligibility. 7. For an order to be eligible for any of these promotions, it must be purchased

on a single purchase order for a hotel property at a single address. 8. This promotion is not eligible with other special pricing promotions. 9. Different models can be combined to make the minimum unit purchase. 10. No price protection. 11. Promotion subject to termination or change without notice. 12. Pro:Centric Server cannot ship directly to the property. It must be ordered

by System Integrator partner along with associated PCD or PCA software. 13. In order to qualify for the free PCS400R there must be a purchase of the

PCD software (P/N PCD-20LL). 14. Offer is valid while supplies last. 15. Any FREE TVs must ship directly to the hotel property with the same

address identified in the purchase order. 16. LG reserves the right to substitute an item of equal or greater value or

limit offer. 17. LG is not responsible for lost, late, or incomplete orders. 18. Mounts and other accessories are not included with any TV. 19. Promotion Code: WYND2019

MODELS THAT QUALIFY FOR A FREE PCS400R* SERVER: 55LT560H / 49LT560H / 43LT560H / 40LT560H / 32LT560H / 55UT570H / 49UT570H / 43UT570H / 40UT570H / 32UT570H BUY 8 TVS AND GET 1 TV FREE*. 55LT560H / 49LT560H / 43LT560H / 40LT560H / 32LT560H / 55UT570H / 49UT570H / 43UT570H / 40UT570H / 32UT570H

LG's PCS400R Pro:Centric ® Server is a stand-alone, remotely-controlled processor and controller for the Pro:Centric system. The server enables system providers to create and remotely manage application content for LG commercial TVs over RF or IP distribution networks, using either the Pro:Centric Java Application (PCA) or the Pro:Centric Direct (PCD) HTML Application. The PCS400R can also be used to remotely edit the televisions' FTG ("Free-To-Guest") channel map and installer menu configuration, dramatically reducing installation cost and future room visits. In addition, the system provides an electronic program guide at no additional charge.

For product information or to place an order contact: Brittany Marubio 847.941.8663 | [email protected]

All products and services are provided by LG Business Solutions and not Wyndham Hotels & Resorts (WH&R) or its affiliates. Neither WH&R nor its affiliates are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on the listed supplier’s website to which the advertisement provides a link or a reference. Please refer to the applicable brand standards for your property prior to purchasing products. All images on screen are simulated. Design, specifications, and features subject to change without notice. This promotion is subject to change without notice. LG has the right to terminate this promotion at any time. © Copyright 2019 LG Electronics USA, Inc. All rights reserved. LG and the LG logo are registered trademarks of LG Corp. All other product and brand names are trademarks or registered trademarks of their respective companies PRMO_75+PCS400_061926_PR

Buy 8 TVs and get 1 TV FREE! Buy 75 or more TVs, get a FREE

Server

Software must be purchased separately

Two Great Offers!

Learn more: 1-866-481-SHOW SHO.COM/BULK

CHOOSE SHOWTIME®READY TO SAVE?

© 2019 Showtime Networks Inc. All rights reserved. SHOWTIME and related marks are registered trademarks of Showtime Networks Inc., a CBS Company. All products and services are provided by Showtime Networks Inc. and not Wyndham Hotels & Resorts (WH&R) or its affi liates. Neither WH&R nor its affi liates are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on the listed supplier’s website to which the advertisement provides a link or a reference. Please refer to the applicable brand standards for your property prior to purchasing products. © Wyndham Hotels & Resorts and related hotel brand marks are registered trademarks and/or service marks in the United States and internationally. All Rights Reserved. Billions®, Ray Donovan, Desus & Mero® © Showtime Networks Inc. All rights reserved. Shameless © Warner Bros. Entertainment Inc. All rights reserved. Homeland © Twentieth Century Fox Film Corporation. All rights reserved. I Feel Pretty: Motion Picture Artwork © 2018 STX Financing, LLC. All Rights Reserved. The Dark Tower © 2017 Columbia Pictures Industries, Inc. and MRC II Distribution Company L.P. All Rights Reserved. Green Book © 2018 Storyteller Distribution Co., LLC. Inside the NFL™ © 2019 NFL Productions LLC. All NFL-related names, marks, and logos are trademarks of the National Football League. All rights reserved.

Add in bulk via cable or satellite and see how

you could receive up to

PLUS, SHOWTIME PAYS BIG INCENTIVES!$9 per unit

to LAUNCH$7 per unit

to RENEW

ORIGINAL SERIES • MOVIES • SPORTS • DOCUMENTARIES • COMEDY

SHO_WYNDHAM_FP_AD_8.5x11 R5.indd 1 9/17/19 10:30 AM

All products and services are provided by Thinix and not Wyndham Hotels & Resorts (WH&R) or its affiliates. Neither WH&R nor its affiliates are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on the listed supplier’s website to which the advertisement provides a link or a reference. Please refer to the applicable brand standards for your property prior to purchasing products.

Keep Guests HappyGuest WiFi In-A-Box

Thinix Business Centers

Lightning-fast, reliable, WiFi solutions to keep your guest happy and coming back time after time. With real time network monitoring and 24/7 U.S.-based GuestFirst™ Support included, Thinix FamilySafe® WiFi is a cost effective solution and is one of the most advanced programs for quickly and easily deploying a guest network to your hotel.

Our Thinix FamilySafe Business Centers are among the world’s leading secure guest-use PC solutions. Our reliable, managed solution has everything your guests need to stay securely connected with access to the Internet, Office applications, printing, boarding passes, and flight status.

*Financing subject to credit approval. Sale is valid from 9/1/19 to 11/8/19 only.

Boost your guest loyalty & satisfaction scores! Call 888-484-4649 or email [email protected] today. Learn more at Thinix.com/Wyndham.

Industry-Leading, State-Of-The-Art Hospitality Technology

• Preconfigured Enterprise Hardware• Secure, Isolated Network• Custom Splash Pages• High-Quality WiFi Coverage• All-In-One Solution• 24/7 GuestFirst™ Support

• Military-Grade Security• Full System Protection• Built-In User Protection• Interface Customized For Your Property• Guests Enjoy An Easy-To-Use Experience

APPROVEDSUPPLIER

R

Zero % Financing* on Network UpgradeFree Gateway ($1,195 Value) With Support Agreement

Business Center Support$25/Mo. per PC

Learn more: 1-866-481-SHOW SHO.COM/BULK

CHOOSE SHOWTIME®READY TO SAVE?

© 2019 Showtime Networks Inc. All rights reserved. SHOWTIME and related marks are registered trademarks of Showtime Networks Inc., a CBS Company. All products and services are provided by Showtime Networks Inc. and not Wyndham Hotels & Resorts (WH&R) or its affi liates. Neither WH&R nor its affi liates are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on the listed supplier’s website to which the advertisement provides a link or a reference. Please refer to the applicable brand standards for your property prior to purchasing products. © Wyndham Hotels & Resorts and related hotel brand marks are registered trademarks and/or service marks in the United States and internationally. All Rights Reserved. Billions®, Ray Donovan, Desus & Mero® © Showtime Networks Inc. All rights reserved. Shameless © Warner Bros. Entertainment Inc. All rights reserved. Homeland © Twentieth Century Fox Film Corporation. All rights reserved. I Feel Pretty: Motion Picture Artwork © 2018 STX Financing, LLC. All Rights Reserved. The Dark Tower © 2017 Columbia Pictures Industries, Inc. and MRC II Distribution Company L.P. All Rights Reserved. Green Book © 2018 Storyteller Distribution Co., LLC. Inside the NFL™ © 2019 NFL Productions LLC. All NFL-related names, marks, and logos are trademarks of the National Football League. All rights reserved.

Add in bulk via cable or satellite and see how

you could receive up to

PLUS, SHOWTIME PAYS BIG INCENTIVES!$9 per unit

to LAUNCH$7 per unit

to RENEW

ORIGINAL SERIES • MOVIES • SPORTS • DOCUMENTARIES • COMEDY

SHO_WYNDHAM_FP_AD_8.5x11 R5.indd 1 9/17/19 10:30 AM

All products and services are provided by ITG Networks and not Wyndham Hotels & Resorts (WH&R) or its affiliates. Neither WH&R nor its affiliates are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on the listed supplier’s website to which the advertisement provides a link or a reference. Please refer to the applicable brand specifications for your property prior to purchasing products. Pricing conditions and restrictions may apply.

Watch Big Little Lieson HBO®

GET A DIRECTV® HD ENTERTAINMENT SYSTEM FOR YOUR HOTEL

Take advantage of special equipment subsidies

HBO® & CINEMAX®

for three months at no extra cost4

PLUS

EACH OFFER REQUIRES

ADD SHOWTIME®for only 99¢ PRPM5

as a 2nd premium

Offers end 12/31/19. New approved H&I customers only. 3- or 5-year programming agreement required. Credit card required (except MA & PA). Early Cancellation Fee may apply. Local channels ($.75/room/mo.) if available in your market, required. All products and services are provided by DIRECTV HOSPITALITY/AT&T and not Wyndham Hotels & Resorts (WH&R) or its affiliates. Neither WH&R nor its affiliates are responsible for the accuracy or completeness of any statements made in this advertisement, the content of this advertisement (including the text, representations and illustrations) or any material on the listed supplier’s website to which the advertisement provides a link or a reference. Please refer to the applicable brand standards for your property prior to purchasing products. 1$20 Subsidy HD Offer: Offer is available to new or renewing Hospitality and Institutions customers with a 3- year programming agreement. Properties must subscribe to the SELECT Package ($5.75/room/mo.) or above, and local channels ($.75/room/mo.) if available in your market. A DRE System software receiver fee ($0.50/room/mo.) may apply if using DRE equipment. Hospitality accts requires Premium Channel, Advanced Entertainment Platform or DIRECTV Streaming Service. 20 room minimum is req’d per property. To access DIRECTV HD programming, HD equipment req’d. 2$40 Subsidy HD Offer: Offer is available to new or renewing Hospitality and Institutions customers with a 5- year programming agreement. Properties must subscribe to the SELECT Package ($5.75/room/mo.) or above, and local channels ($.75/room/mo.) if available in your market.). A DRE System software receiver fee ($0.50/room/mo.) may apply if using DRE equipment. Hospitality accts requires Premium Channel, Advanced Entertainment Platform or DIRECTV Streaming Service. 20 room minimum is req’d per property. To access DIRECTV HD programming, HD equipment req’d. 3$80 Subsidy HD Offer: Offer is available to new or renewing Hospitality and Institutions customers with a 5- year programming agreement. Properties must subscribe to the SELECT Package ($5.75/room/mo.) or above, and local channels ($.75/room/mo.) if available in your market. A DRE System software receiver fee ($0.50/room/mo.) may apply if using DRE equipment. Hospitality accts requires Premium Channel, Advanced Entertainment Platform or DIRECTV Streaming Service. 75-room minimum is req’d per property. To access DIRECTV HD programming, HD equipment req’d. IN THE EVENT YOU FAIL TO MAINTAIN YOUR SUBSCRIPTION TO THE REQUIRED PROGRAMMING PACKAGES YOU AGREE TO PAY AN EARLY CANCELLATION FEE EQUAL TO THE FULL SUBSIDY AMOUNT YOU RECEIVED PRORATED BY THE NUMBER OF MONTHS YOU PAID FOR THE REQUIRED PROGRAMMING PACKAGES DURING THE COMMITMENT PERIOD. Payment is due within thirty (30) days of receipt of a notice of failure to complete the commitment period. INSTALLATION: Custom installation charges apply and installation fee is based on hotel size. Applicable use tax adjustment may apply on retail value of installation. Availability of DIRECTV service may vary by location. In certain markets, programming/pricing may vary. Make and model of system at DIRECTV’s sole discretion. Offers void where prohibited or restricted. Hardware and programming available separately. Receipt of DIRECTV programming subject to terms of the DIRECTV Terms of Service for Hospitality Establishments and the DIRECTV Terms of Service for Institutions; copy provided with new customer information packet. Taxes not included. DIRECTV programming, hardware, pricing, terms and conditions subject to change at any time. 4THREE-MONTH HBO or HBO/CINEMAX OFFER: Offer ends 12/31/19. Must be a new or existing DIRECTV subscriber with a new 3- or 5-year programming agreement and must not have received HBO or CINEMAX programming from DIRECTV or any other distributor during the six months prior to activation. Customer must subscribe to SELECT Package ($5.75/room/mo.) or above, and either HBO or HBO/Cinemax package to receive the three-month offer. Upon DIRECTV System activation, DIRECTV will credit the new customer’s account for three consecutive months for the HBO or HBO/Cinemax programming offer ($2.75/room/mo.). Beginning in the fourth month, HBO or HBO/Cinemax will automatically be billed at the then-prevailing rate until cancelled. Offer excludes University accounts. IN THE EVENT YOU FAIL TO MAINTAIN YOUR PROGRAMMING AGREEMENT, YOU AGREE THAT DIRECTV MAY CHARGE YOU AN EARLY CANCELLATION FEE. CANCELLATION FEES ARE BASED ON PROGRAMMING PACKAGE SELECTION AND COMMITMENT PERIOD. In certain markets, programming/pricing may vary. Offers void where prohibited or restricted. Hardware and programming available separately. Taxes not included. DIRECTV programming, hardware, pricing, terms and conditions subject to change at any time. 5SHOWTIME OFFER: The SHOWTIME programming offer ($0.99/room/mo.) is available only as a 2nd Premium add-on. Offer available to qualifying new or existing Hospitality accounts with a 3- or 5-year programming agreement and must not have received SHOWTIME programming from DIRECTV or any other distributor during the 24 months prior to activation. Offer is available for accounts activated on or before 12/31/19. After the applicable promotional period (3- or 5- years) ends, then-prevailing rate for SHOWTIME applies unless canceled or changed by customer prior to end of the promotional period. Offer may not be combined with any other SHOWTIME offer. SHOWTIME is a registered trademark of Showtime Networks Inc., a CBS Company. ‡Advanced Entertainment Platform (AEP): Professional install. req’d. Req’s one receiver per TV, each sold separately. Add’l monthly fee per room applies. Each TV must have available HDMI port. Req’d programming: DIRECTV ENTERTAINMENT Package or above. 4K programming w/AEP req’s compatible TV and DIRECTV ENTERTAINMENT, XTRA or ULTIMATE Programming Packages. Req’s broadband internet access w/ recommended speed of 25 Mbps per 100 receivers. Internet access not included. Compatibility: COM2000 w/ COM51 card or COM3000. Other system limits and requirements may apply. ^Premium Streaming Solution: Subscriptions may be required to access certain content. Streaming is provided through STAYCAST™, a product of SONIFI Solutions, Inc. Use of STAYCAST requires purchase and installation of additional equipment. Additional monthly fee applies ($2.00 per room/per month). STAYCAST is a registered trademark of SONIFI Solutions, Inc. Google Chromecast is a trademark of Google Inc. ©2019 AT&T Intellectual Property. All Rights Reserved. AT&T, Globe logo, DIRECTV, and all other DIRECTV marks included herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.

$20SUBSIDY PER ROOM1

HD Access Included20-room minimum 3-year agreement

GOOD


HD Access Included20-room minimum 5-year agreement

BETTER BEST


HD Access Fee of $1.25 PRPM50-room minimum for DRE /

75-room minimum for HD COM System5-year agreement

SELECT™

PACKAGE OR ABOVE

LOCAL CHANNELS(if available in your market)

QUALIFYING PREMIUM SERVICE, ADVANCED ENTERTAINMENT

PLATFORM‡OR DIRECTV®

STREAMING SOLUTION^

Call 1-844-234-4502 for more information regarding special Wyndham pricing.


Questions? [email protected]

WHRSourcing.com

http://WHRSOURCING.COM


the technologies and connectivity you need to drive guest … · 2020-02-07 · in hospitality, the...

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