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The Top 5 Things You Should
Monitor on Your Network
Steve Goodman
DVP & GM, Network Management Group
Quest Software
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Steve Goodman
DVP & GM, Network Management Group
Quest Software
• Background
– Founder, PacketTrap Networks (acquired Quest Software)
– VP at SonicWall (Ran a BU)
– VP at SkillSoft (IT infrastructure)
– IT Implementation Manager: Andersen Consulting (now
Accenture)
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About ScriptLogic
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What is Network Management?
Activities, methods,
procedures and tools
that relate to operating,
and maintaining
networks
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Network Challenges
Gartner estimates the average cost of downtime for corporations to be as much as $42,000/hour
• Reduce downtime– Quickly identify
and fix issues
• Pinpoint chokepoints
• Identify bandwidth hogs– Applications
– Employees
• Manage multiple networks (wireless, remote)
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Network Challenges II
• We Tend to Solve Symptoms Not Problems
• Correlating Negative Events
• Taking Proactive / Corrective Action
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5 Things you Should Monitor
1. Application Performance
2. Virtual Infrastructure
3. Network Traffic
4. Distributed Resources/Locations
5. Critical Device Performance
You need a 360º View of Your Network
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Application Performance
Applications provide the service
to end users
• Critical to employee productivity
– Exchange
– Salesforce.com
– SQL Server / Oracle
• First point of customer experience
– Website
– Online services
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Virtual Infrastructure
More businesses are going
virtual to save money
• Reasons
– Consolidate hardware
– Simplify IT closet/data center
– Energy efficient
• Top Considerations
– VM performance
– VM manageability or “Sprawl”
– VM status & utilization
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Network Traffic
How is your network being used?
• Biggest challenges
– Bottlenecks
– Rogue apps
– Security breaches
– Internet utilization
• You should be able to identify:
– Type of traffic
VOIP, Video, Audio, Rich Media
– Source
– Destination
– Impact
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Distributed Resources/Locations
• Examples
– Multiple locations
– Private Cloud
– Mobile assets like laptops
– Remote employees
• Top Considerations
– Understand the links between users and
applications
• Exchange, SharePoint, etc
– Manage & Monitor just like a local
resource
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Critical Device Performance
Any device whose failure would
cause a service outage
Top Considerations
• Network Devices
– Bad config changes
– Interface errors
• Hardware overload
– CPU
– Memory
– Disk Space
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Selecting a Network Management Solution
• Pricing
– Per device
– Per interface
• Ease-of-Use
– Installation
– Configuration
• Functionality
– Hardware support
– Network traffic
– Network Behavior Analysis
– Correlation Analysis
– Application monitoring
– Support for new technologies
– Minimizing false alerts