Business IT Done Right

The Total Networks Difference

We help our clients to have an outstanding experience with technology by:

Taking the time to understand your business and your objectives.

Implementing reliable and pragmatic solutions.

A strong rigor to adhere to security best practices.

Through our unique structured collaborative planning & strategic consulting

process, we work together with our clients to jointly create and maintain your

technology business plan. This collaboration ensures you are proactively managing

your technology needs, so you are not blindsided by risk issues, problems or costs.

Discover the Total Networks difference.

Total Networks Management Team

We focus on helping you run more efficiently – getting more done with lower costs &

less stress. We also care enormously about aligning of our objectives with those of

our clients’. We’re not a fit for all companies. We look for clients that value

technology and we must be philosophically aligned. Our approach rewards

anticipating and proactively eliminate technology risks that threaten your

productivity. We also back up our proactive service with immediate access to

effective support 24x7x365. We don’t get lots of calls, because we want to ensure

that things are done right the first time and “just work.” We help ensure you are

focused on your business, not distracted by technology.

“For over 10 years I have relied on

the Total Networks team to ensure

that the firm's servers and other hard-

ware and software needs (including

licenses) are up-to-date, and trust

them completely to solve any IT-

related issues quickly and completely.

I have every confidence that they

keep our data protected to the highest

degree possible, which is of the ut-

most importance in our law firm. They

are helpful, easy to work with, fun,

responsive, knowledgeable, and a

great resource”

Holly Einspahr, Firm Administrator Radix Law

Dave & Stephanie Kinsey, Total Networks Owners

Support Experience

Local and Personal Service Total Networks has been supporting Phoenix

metro area businesses’ technology since

1986. Our teams are just the right size – small

enough to provide personal service every time

you call, yet large enough to offer a breadth of

experience, backup and training. You can

always reach the company owners and count

on every Total Networks employee knowing

you.

Responsive & Proactive When your computer or network is

experiencing a problem, you can’t afford to be

waiting around for your IT guy to call you back

or show up to fix your problems. Our stance

on this is that you shouldn’t have to wait more

than 2 minutes to reach someone on the

phone, 24/7; but MORE importantly, you

should be PREVENTING these problems

from cropping up in the first place.

WE VALUE OUR

CLIENTS TIME

“I love Total Networks and the Total Support Program! We have so few issues with our systems and Total Net-works provides an immediate response to all our questions. Everyone in our firm can call Total Networks about any-thing, any time day or night, and get an effective, immedi-ate response. There are strong personal relationships between our employees and Total Networks staff. We know they are always looking out for our best interest.”

Regina Myers, Law Office Manager Charles F. Myers, P.A.

Most of our support calls are resolved by the first

person you contact, and our average call answer time

is very low. And we schedule regular site visits and

routine meetings to proactively manage your systems.

SUPPORT EXPERIENCE IT GUY

MOST IT COMPANIES

First Contact Resolution

(% Issues Re-solved During

1st Contact with Support)

Varies 50% >85%

Average Call An-swer Time

Varies, may go to

voicemail

Up to 15 mins or longer

8 seconds

Proactive, Pre-scheduled Site

Visits Never Rarely Always

Proactive Moni-toring

No Sometimes/ Only for cer-tain things

24x7 Support No They claim

Yes; and by the same technicians that sup-port you during the day and know your

network

CIO Services Total Networks proactively collaborates with

clients to develop a Smart IT plan to avoid

technology potholes. We take time to understand

where you are headed. We continually research

how IT is evolving, and Total Networks ensures

that you are well equipped for the journey.

Our unique approach ensures:

Fewer IT disruptions or distractions

Productive, efficient employees

Carefully planned upgrades for lower costs.

You cannot afford to be blindsided by risk issues

or surprise expenses. Total Networks works

together with you to jointly create and maintain an

up-to-date, effective written technology plan that

identifies areas for improvement, reviews

technology options, and

forecasts future costs.

We ensure you are

productive and focused on

your business, not distracted

by technology.

“There are numerous benefits to the BTR process and really it’s the “crown jewel” of the Total Support plan that is already chock full of value. It provides me with a clear roadmap on my IT planning strategy, identifies emergency or pressing issues, helped us scale up a Security policy, and provides network assessment. AMAZING.”

Solana Bottem, Business Operations Manager Western Asset Protection

CIO SERVICES

IT GUY MOST IT

COMPANIES

Plan to Reduce IT Spending

No Absolutely not Yes; 1, 3 & 5 year budget planning

Planning Meet-ing Frequency

Ad-hoc or non-

existent

Only when they want to

sell you something

Quarterly

IT Architecture Plan

Ad-hoc Pricey and not usually in your best interest

Simple & reliable, included in monthly

fee

Hardware/Software Upgrades Planning

No

Regular Security Assessments

No No

Security Focus Total Networks is the only Arizona business that has achieved the CompTIA

Security+ Trustmark, a validation of our commitment to use industry accepted IT

security best practices. The CompTIA Security+ Trustmark identifies solution

providers that consistently follow security best practices by helping companies to

identify regulatory compliance gaps and address problem areas in security

policies, processes and planning. This vendor-neutral, business-level credential

has been developed with the support of technology companies at the forefront of

the IT Security industry.

“Our business is more secure with Total Networks. This level of system security, redundancy, and availability provides us peace of mind that system issues will not threaten our ability to get payroll processed correctly and on-time. We are very pleased with our decision to go with Total Networks to provide our IT service. It’s been a refreshing experience working with Total Networks and I recommend them highly.”

Don Klassen, Partner CFO Financial Services

IT SECURITY SERVICES

IT GUY

MOST IT COMPANIES

Antispam & Anti-virus software

Billed separately

Sometimes

Patch management

Manual, unreliable

They claim – Incomplete

On-Site/Off-Site

Disaster Recovery, Rapid

Ransomware Recovery

High Risk of data loss

Incomplete solution with unnecessary

downtime

Professional Grade Network

Security No Sometimes

Security Manage-ment Plan

No No

IT Planning to

Meet Regulatory Compliance

No No

IT Security Training Portal

No No

Independent Accreditation of

Security Practices No No

IT GUY

MOST IT

COMPANIES

Remote Support Hourly May be includ-

ed Included

Onsite Reactive Support

Hourly

No or limited hours includ-

ed, other billed separately

Included

Pre-Scheduled, Proactive On-Site Support

Hourly N/A, or billed separately

Included

Project Work Hourly

Billed sepa-rately & prima-

ry source of profit

Included

Win-Win Support Alignment: Fewer client problems is more profitable for

IT Provider

No No

Billing Approach With our Total Support plan, we are the complete outsourced IT department for

your business at a fixed monthly fee. You will have the peace of mind knowing your

technology needs are met at a predictable budget.

Industry Recognition Total Networks’ raving fans have given us a 5-star Google rating, numerous

testimonials and references. Our long standing relationships have allowed us to

sustain a steady growth and have made us the premier outsourced IT provider

in the Phoenix area.

4201 N. 24

th Street, Suite 230

Phoenix, Arizona 85016

totalnetworks.com

(602) 412-5025

Outgrown Your IT? Call Us and Let Us Show You

IT Done Right