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COMPARABLE QUALIFICATIONSRESIDENTIAL LETTINGS

NFoPP Awarding Body offers specialist, regulated property qualifications accepted by ARLA for membership. However other qualifications that compare sufficiently may too be accepted for ARLA membership.

Due to a vast and evolving market we are unable to provide a list of all accepted qualifications so if you have a qualification please ensure it will be accepted by ARLA prior to applying.

STEP 1If you believe your qualification is comparable first contact the Membership team (details below). They will advise you whether or not your qualification is readily accepted for membership and at what level. If accepted you can apply for membership where you will need to provide evidence of your pass certificate.

STEP 2If your qualification is not readily accepted for ARLA membership you will need to complete the appropriate comparison sheet (page 2, page 7, page 12 or page 17).

You must first determine the level of your own qualification and choose the relevant NFoPP Awarding Body qualification syllabus to compare with. Reference your qualification’s syllabus against the NFoPP Awarding Body qualification syllabus (listed on the left).

STEP 3Send your completed comparison sheet (contact details below) along with your qualification syllabus and pass certificate to the Membership team. This will be reviewed by the Head of Membership and you will be notified whether or not you can apply for membership with your qualification.

CONTACT USARLA MembershipArbon House6 Tournament CourtEdgehill DriveWarwickCV34 6LG

[email protected] 417 360

Comparable qualifications must:

Be residential letting specific Nationally approved and accredited by Ofqual Match the syllabus of the Technical Award in Residential Lettings and Property Management

for ARLA Member or ARLA Associate grades (page 2 for England and Wales, page 7 for Scotland or page 12 for Northern Ireland)

Match the syllabus of the Certificate in Residential Letting and Property Management for ARLA Fellow Grade (page 17)

LEVEL GUIDE

Level 3:

Equivalent to A-Levels and National Diplomas.

TECHNICAL AWARD IN RESIDENTIAL LETTING AND PROPERTY MANAGEMENT

England and Wales

NFOPP AWARDING BODY SYLLABUS YOUR SYLLABUS

UNIT 1General Law, Health, Safety and Security in relation to Residential Letting and Property Management

a) Health and Safety at Work etc Act 1974 and security issues relating to self and others both within the workplace and outside when dealing with appraisals, viewings and routine inspections

b) Safety and security issues on empty and occupied property, including dealing with keys and information

c) General legal concepts as they relate to the provision of letting and management services

d) Common law duties of an agent and their staff; authority including agent of necessity

e) Basic land law: freehold, commonhold and leasehold; easements and covenants

f) Basic contract law: offer, acceptance and consideration

g) Tort: negligence, occupiers’ liability and vicarious liability

h) Discrimination: age, sex, race, disability and other protected characteristics

i) Data Protection Act 1998

j) Proceeds of Crime Act 2002, Money Laundering Regulations 2007

UNIT 2Legal Aspects of Lettings and Management a) Leases and licences

b) Oral, written and contracts made by deed

c) Implied terms e.g quiet enjoyment

d) Housing Act 1988 and Housing Act 1996: assured and assured shorthold tenancies

e) Rent Act 1977, Non Housing Act 1988 tenancies: company lets, holiday lets, resident landlords, premium leases

f) Grounds for possession

g) Protection from Eviction Act 1977

h) Other related legislation: s1 Landlord and Tenant Act 1985; ss 47 and 48 Landlord and Tenant Act 1987

i) Landlord and Tenant Act 1985 s11

j) Housing Act 2004 Part 1 Chapters 1, 2 and 3 in relation to Housing Health and Safety Rating System (HHSRS) and local authority enforcement procedures

k) Safety in properties: fire regulations; gas safety regulations; electrical regulations; furniture and furnishing regulations; legionella; deleterious materials

l) Housing Act 2004 houses in multiple occupation (HMOs): Part 7: meaning of houses in multiple occupation; Part 4: management Part 2: licensing Part 3: selective licensing

m) Housing Act 2004 Part 6: tenancy deposit protection

n) Consumer Protection from Unfair Trading Regulations 2008 and Business Protection from Misleading Marketing Regulations 2008.

o) Accommodation Agencies Act 1953; Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; unfair terms: Part 2Consumer Rights Act 2015.

p) Stamp Duty Land Tax

q) Consumer Credit Act 1974 in relation to the provision of financial services and advice within the lettings and management practice and Financial Services and Markets Act 2000.

UNIT 3Residential Property Letting Practice

a) Agency terms: introduction only, let and rent processing, let and manage, consents and authorities

b) Market appraisal and factors affecting letting value: location, situation, type of property, style of property, age of property, size of property, external and internal condition, occupancy restrictions, availability, amenities, accessibility, insurances, buy to let, comparable transactions

c) Energy performance certificate regulations

d) Responsibilities of staff to clients, applicants and tenants including codes of practice and ethics, disclosure of personal interests and connected persons

e) Dealing with applications: offers, negotiating the offer, processing an application, qualification of offers, references, guarantors, credit checks

f) Preparation of tenancy agreement and provision of other associated documentation such as inventories/schedules of condition, safety records

g) Terms in tenancy agreements: forfeiture clauses, deposit clauses, repairing and maintenance obligations; non-standard additional clauses

h) Disability discrimination: obligations and reasonable adjustments

i) Implications of tenants in receipt of local housing allowance relating to claimants

j) Hand-over procedures including utilities

UNIT 4Residential Property Management Practice

a) Client account procedures: deposits; rent processing/ collection; arrears; contractor payments; fees and charges; Finance Act 1995: tax implications relating to overseas landlords

b) Repairs and maintenance, periodic inspections, insurance claims, guarantees and warranties, contractor qualification, statutory consents

c) Town and Country Planning Act 1990: development, enforcement, conservation area and listed building consents, agents’ boards

d) Dealing with breaches of tenancy agreements

e) Extension, renewal and ending of tenancies to include documentation, timing, follow-up, grounds for possession, harassment, and rent review

f) Residential property tribunals, rent assessment

g) Making and checking of inventories, tenants’ abandoned goods

h) Dilapidations (damages)

i) Environmental Protection Act 1990; Party Wall etc Act 1996; Noise Act 1996; notices, access, liaison with other relevant third parties

j) Dispute resolution procedures: tenancy deposit schemes and redress schemes


Scotland


UNIT 1Health, Safety and Security and General Law

a) Health and Safety at Work etc Act 1974 and security issues relating to self and others both within the workplace and outside when dealing with appraisals and viewings and inspections

b) Safety and security issues on empty and occupied property including dealing with keys and information


d) Law of agency as it relates to the provision of letting and management services, agent of necessity

e) Basic land law: ownership, leasehold, servitudes and real burdens

f) Basic contract law: offer, acceptance and gratuitous contracts

g) Delict: negligence, occupiers’ liability and vicarious liability

h) Discrimination: protected characteristics



UNIT 2Legal Aspects of Lettings and Management a) Leases and other forms of occupancy

agreements

b) Oral and written contracts, Requirements of Writing (Scotland) Act 1995; Legal

LEVEL GUIDE

Level 6:


Writings (Counterparts & Delivery) (Scotland) Act 2015


d) Housing (Scotland) Act 1988: assured and short assured tenancies

e) Tenancies not covered by Housing (Scotland) Act 1988


g) Protection from harassment and eviction

h) Other related legislation: Housing (Scotland) Act 1987: ss327 and ss328. Housing (Scotland) Act 2006 repairing standard, Repairing Standards Enforcement Order.

i) Unfair Terms in Consumer Contracts Regulations 1999, Part 2 Consumer Rights Act 2015.

j) Safety in properties: fire, carbon monoxide detectors, gas, electrical, furniture, furnishing; legionella, deleterious materials.

k) Antisocial Behaviour etc (Scotland) Act 2004, Housing (Scotland) Act 2006: houses in multiple occupation (HMOs): basic standards, licensing, landlord registration; Private Rented Housing (Scotland) Act 2011.

l) Housing (Scotland) Act 2006: Letting Code

m) Consumer Protection from Unfair Trading Regulations 2008 and Business Protection from Misleading Marketing Regulations 2008.

n) Accommodation Agencies Act 1953; Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

o) Land and Building Transaction Tax

p) Consumer Credit Act 1974 in relation to the provision of financial services and advice within the lettings and management practice and Financial Services and Markets Act 2000.

UNIT 3

Residential Property Letting Practice






f) Preparation of tenancy agreement and provision of other associated documentation such as inventories/schedules of condition, safety records

g) Terms in tenancy agreements including irritancy clauses, deposit clauses, repairing and maintenance obligations; non-standard additional clauses.



j) Hand-over procedures including utilities The Tenant Information Packs (Assured Tenancies) (Scotland) amendment Order 2013; Tenancy Deposits.


a) Client account procedures: deposits; rent processing/ collection; arrears; contractor payments; fees and charges; Finance Act 1995, Finance Act 2011: tax implications

relating to overseas landlords

b) Repairs and maintenance, electrical installation condition report (EICR); periodic inspections, insurance claims, guarantees and warranties, contractor qualification, statutory consents

c) Town and Country Planning (Scotland) Act 1997: development, enforcement, conservation area and listed building consents, agents’ boards



f) Private Rented Housing Committees



i) Antisocial Behaviour etc. (Scotland) Act 2004, Housing (Scotland) Act 2006, Private Rented Housing (Scotland) Act 2011.



Northern Ireland


UNIT 1General Law, Health, Safety and Security in relation to Residential Letting and Property Management Northern Ireland

a) Health and Safety at Work (Northern Ireland) Order 1978 and security issues relating to self and others both within the workplace and outside when dealing with appraisals, viewings and routine inspections.







h) Discrimination: age, sex, race, disability and other characteristics; employment and provision of services



UNIT 2Legal Aspects of Lettings and Management a) Leases and licenses: Landlord and Tenant

Law Amendment Act (Ireland) 1860

LEVEL GUIDE

Level 3:


(Deasy’s Act), Rent (Northern Ireland) Order 1978, Private Tenancies (Northern Ireland) Order 2006; Tenancy Terms Regulations (Northern Ireland) 2007, Rent Book Regulations (Northern Ireland) 2007

b) Private tenancies: Rent (Northern Ireland) Order 1978, Housing (Northern Ireland) Order 1981, Housing (Northern Ireland) Order 2003, Private Tenancies (Northern Ireland) Order 2006, Landlord Registration Scheme Regulations (Northern Ireland) 2014

c) Tenancies subject to rent control: Rent (Northern Ireland) Order 1978, Private Tenancies (Northern Ireland) Order 2006; Private Tenancies (Forms etc.) Regulations (Northern Ireland) 2007; Rent Assessment Committees Regulations (Northern Ireland) 2007

d) Repairs: Clean Neighbourhood and Environmental Act 2011; Rent (NorthernIreland) Order 1978, Housing (Northern Ireland) Order 1981, Private Tenancies (Northern Ireland) Order 2006.

e) Fitness inspections: Prescribed Dwelling-house Regulations (Northern Ireland) 2007; Private Tenancies (Forms Etc.) Regulations (Northern Ireland) 2007; Prescribed Fees and Charges Regulations (Northern Ireland) 2007.

f) Ending a tenancy/protection from eviction: Rent (Northern Ireland) Order 1978, Private Tenancies (Northern Ireland) Order 2006; Housing (Amendment) Act (Northern Ireland) 2011

g) Safety in properties: fire regulations; gas safety regulations; electrical regulations; furniture and furnishing regulations; legionella; deleterious materials.

h) Houses in multiple occupation (HMO): Housing (Northern Ireland) Order 1981; Housing (Northern Ireland) Order 2003, Management and licensing; Rent Assessment Committees Regulations (Northern Ireland) 2007; Housing (Amendment) Act (Northern Ireland) 2011

i) Consumer Protection from Unfair Trading Regulations 2008 and Business Protection from Misleading Marketing Regulations 2008

j) Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Unfair Terms in Consumer Contracts Regulations 1999 and Unfair terms: Part 2 Consumer Rights Act 2015.

k) Stamp Duty Land Tax.

l) Financial Services and Markets Act 2000 and Consumer Credit Act 1974 in relation to the provision of financial services and advice within the lettings and management practice.

UNIT 3Residential Property Letting Practice






f) Preparation of tenancy agreement and provision of other associated documentation such as landlord registration details, inventories/schedules of condition, safety records

g) Terms in tenancy agreements: forfeiture clauses, deposit clauses, repairing and maintenance obligations; non-standard additional clauses



j) Hand-over procedures including utilities


a) Client account procedures including deposits, rent processing/collection; arrears; contractor payments, fees and charges; Finance Act 1985, Finance Act 2011: tax implications relating to overseas landlords

b) Repairs and maintenance, periodic inspections, insurance claims, guarantees and warranties, contractor qualification, statutory consents

c) Planning Act (Northern Ireland) 2011: development, enforcement, conservation area and listed building consents; agents’ boards



f) Rent Assessment Committee



i) Noise and environmental health legislation


CERTIFICATE IN RESIDENTIAL LETTING AND PROPERTY MANAGEMENT

England and Wales


UNIT 1General Law, Health, Safety and Security in relation to Residential Letting and Property Management

a) Health and Safety at Work etc Act 1974 and security issues relating to self and others both within the workplace and outside when dealing with appraisals, viewings and routine inspections







h) Discrimination: age, sex, race, disability and other protected characteristics



LEVEL GUIDE

Level 4:

Equivalent to degree and HNC.

UNIT 2Legal Aspects of Lettings and Management a) Leases and licences

b) Oral, written and contracts made by deed


d) Housing Act 1988 and Housing Act 1996: assured and assured shorthold tenancies

e) Rent Act 1977, Non Housing Act 1988 tenancies: company lets, holiday lets, resident landlords, premium leases


g) Protection from Eviction Act 1977

h) Other related legislation: s1 Landlord and Tenant Act 1985; ss 47 and 48 Landlord and Tenant Act 1987

i) Landlord and Tenant Act 1985 s11

j) Housing Act 2004 Part 1 Chapters 1, 2 and 3 in relation to Housing Health and Safety Rating System (HHSRS) and local authority enforcement procedures

k) Safety in properties: fire regulations; gas safety regulations; electrical regulations; furniture and furnishing regulations; legionella; deleterious materials

l) Housing Act 2004 houses in multiple occupation (HMOs): Part 7: meaning of houses in multiple occupation; Part 4: management Part 2: licensing Part 3: selective licensing

m) Housing Act 2004 Part 6: tenancy deposit protection

n) Consumer Protection from Unfair Trading Regulations 2008 and Business Protection from Misleading Marketing Regulations 2008.

o) Accommodation Agencies Act 1953; Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; unfair terms: Part 2 Consumer Rights Act 2015.

p) Stamp Duty Land Tax

q) Consumer Credit Act 1974 in relation to the provision of financial services and advice within the lettings and management practice and Financial Services and Markets Act 2000.

UNIT 3Legal Aspects Relating to Residential Letting and Management

a) General legal concepts1. An outline of the common law

Contract2. Formation3. Misrepresentation and other vitiating

factors4. Termination

Tort5. Negligence6. Occupier’s liability7. Nuisance8. Vicarious liability

Discrimination9. Sex, race, age, disability and other

protected characteristics

b) Property Law1. Estates and interests in land freehold,

leasehold and commonhold2. Lease/licence distinction3. Covenants4. Easements

c) Agency law1. Formation of relationship2. Types of authority3. Duties and liabilities of an agent4. Duties of a principal5. Contract termination

d) Creation of tenancies1. Tenancies under common law2. Housing Act 1988 tenancies3. Unfair Terms: Part 2 Consumer Rights

Act 2015

e) Deposits1. Definition of a stakeholder2. Agent for the landlord3. Interest on deposits4. Housing Act 2004 Part 6 Tenancy

Deposit Schemes

f) Possession procedures1. Common law

2. Statute law including Protection from Eviction Act 1977 and Housing Act 1988

g) Consents and notifications1. Freeholder2. Head Lessor3. Insurer4. Mortgagee

h) Notices1. Methods of service2. Section 6, 13 and 22 Housing Act 1988

i) Disability discrimination1. Impact of disability on the letting

situation, making reasonable adjustments

j) Safety legislation1. Furniture and Furnishings (Fire Safety)

Regulations 19932. Gas Safety (Installation and Use)

Regulations 19983. Electrical Equipment (Safety)

Regulations 19944. Plugs and Sockets etc. (Safety)

Regulations 19945. Part P Building Regulations (Under the

Building Act 1984)6. Regulatory Reform (Fire Safety) Order

20057. Control of Substances Hazardous to

Health Regulations 20028. Control of Asbestos Regulations 2012

k) Housing benefit and local housing allowance

1. Application2. Administration and responsibilities

UNIT 4Practice Relating to Residential Property Management

a) Management considerations on commencement of the tenancy

1. The role of the agent2. Periodic visits3. Reports to the landlord4. Guarantees and warranties on

appliances

b) Communication between the agent and the landlord and tenant

1. Managing expectations2. Information that must be

communicated3. Consumer Protection from Unfair

Trading Regulations 2008; Business Protection from Misleading Marketing Regulations 2008.

4. Records

c) Complaints1. Initial handling2. Regulatory bodies3. Redress schemes4. Alternative dispute resolution

d) Maintenance and repair1. Recognition of defects2. Responsibilities of the parties3. Remedies4. Financial cost control

e) Using contractors1. Qualifications and professional

memberships2. Assessment3. Instruction4. Contractors' insurance5. Checking completion of works

f) Insurance1. Types2. Advice to landlords and tenants3. Regulatory control4. Dealing with claims

g) Accounting procedures for landlord and tenants

1. Clients' accounts2. Statements3. Interest on deposits and charges on

late payment

h) Dealing with breaches of the tenancy agreement

1. Noise and anti-social behaviour2. Access and deterioration of property

i) End of tenancy1. Check out procedures2. Assessing and dealing with damage3. Compensation4. Dealing with deposit disputes5. Return of deposit

j) Tenancy renewals/extensions1. Options2. Process

k) Dealing with licensed/non-licensed houses in multiple occupation

1. Practical considerations2. Responsibilities of agents and

landlords

UNIT 5Appraisal and Residential Property Letting Practice

a) Dealing with initial landlord enquiries and instructions

1. The enquiry, terms of business and services offered

2. Taking instructions3. Gathering information4. Cooling off periods

b) Overseas landlords1. Agents obligations2. Types of landlords

c) The agent's duties to the client1. Nature of the duty2. Giving advice on condition3. Presentation and safety requirements4. Gathering information

d) Market Appraisal1. The appraisal2. Planning restrictions and consents3. Advice to landlords4. Marketing principles

e) Advising on tenancy terms and creating the right tenancy

1. Types of tenancy2. Permitted occupiers3. Clauses to be included

f) Practical handover procedures1. Inventories and schedules of condition2. Preparation of the tenancy agreement3. Related documents4. Handover procedure

g) Supply and demand1. Supply and demand theory2. The impact of supply and demand in

the residential property letting market

h) Factors affecting value1. Determinants of value2. Influences on value

i) Valuation methods1. Valuation terminology, (including

market rental value and yields)2. The comparative and investment

approaches3. Use of comparable evidence (including

the use of ARLA quarterly survey and other market information)

j) Dealing with applicants1. Consumer Protection from Unfair

Trading Regulations 20082. Information sheets3. Energy Performance Certificates4. Viewings5. Dealing with offers6. Referencing applicants7. Negotiating terms8. Housing allowance claimants9. Tenancy deposit

k) Holding a deposit1. Common law2. Tenancy deposit schemes

UNIT 6Applied Law Relating to Residential Letting and Management

a) Development of the legal framework for residential letting

1. Lease/licence distinction2. Rent Act 1977 tenancies3. Housing Act 1988 tenancies4. Other tenancies

b) Rent and security of tenure 11. Rent increases2. Role of residential property tribunals3. Rent officers and fair rent4. Rent control5. Security of tenure

c) Creation of leases1. Drafting2. Covenants3. Lease structure4. Unfair terms: Part 2 Consumer Rights

Act 20155. Rent Act 1977 tenancies6. Agricultural residential tenancies7. Live/work tenancies8. Succession rights

d) Possession procedures1. Common law2. Protection from Eviction Act 19773. Rent Act 19774. Housing Act 1988 tenancies5. Forfeiture6. Accelerated possession procedure

e) Controls on letting agents and landlords1. Consumer Protection from Unfair

Trading Regulations 20082. Accommodation Agencies Act 19533. Protection from Eviction Act 19774. Harassment

f) Complaints1. Handling complaints2. Alternative dispute resolution

procedures, redress schemes.3. Tribunals4. Courts

Court proceedings5. Preparation of evidence6. Civil procedure rules7. Expert witnesses8. Judicial precedent, application of case

law including current issues

g) Other housing legislation1. Law of Property Act 1925 sections 52,

54, 101, 146, 1962. Law of Property (Miscellaneous

Provisions) Act 1989 section 23. Landlord and Tenant Act 1985

sections 1-8, 11 and 174. Landlord and Tenant Act 1987

sections 47 and 48

h) Houses in multiple occupation (HMOs)1. Definition, licensed and non-licensed

premises2. Fire and electrical regulations3. Management orders4. Overcrowding notices

i) Environmental Health1. Defective Premises Act 1972 section 42. Health and Safety at Work etc. Act

19743. Environmental Protection Act 19904. Noise and Statutory Nuisance Act 19935. Noise Act 19966. Anti-social Behaviour Act 20037. Housing Act 2004, housing health and

safety rating system (HHSRS)

UNIT 7Introduction to Office Management

a) Role of the manager1. Leader/manager2. Organising and planning3. Delegation

b) Responsibilities of the manager1. Leadership and team building, team

competition (team dynamics) 2. Motivation3. Communication: informal, formal,

meetings

c) Planning1. Office diary management2. Managing workloads and tasks3. Holiday sickness and absence4. Crisis management and disaster

recovery

d) Staff safety and security procedures1. Premises and staff security2. Implementing and monitoring

procedures3. Dealing with difficult people

e) Office and staff presentation1. Attitudes and images (office, staff,

vehicles)2. Maintenance and décor3. Quality and currency of display

f) Information Technology1. Policies and procedures including

internet, email and social media2. Appropriate use3. Data protection4. Security and back-up procedures5. Hardware, software and maintenance

Unit 8Advanced Office Management

a) Budgeting1. Understanding profit and loss and

management accounts2. Fixed and variable costs3. Cash flow forecasting

b) Principles of reporting and record keeping1. Key performance indicators2. Collecting, collating, analysing and

utilising (and creating audit trails)

c) Recruitment1. Resource planning, reviewing staff

needs2. Getting applicants, job description,

person specification 3. Short listing 4. Interview: preparing for interview,

interviewing against person specification,

5. Interviewing skills6. References and use of terms and

conditions of employment7. Induction: policies and procedures,

expectations, probation, feedback8. Discrimination and harassment in

employment9. Redundancy

d) Managing performance1. Appraisals: feedback, communication,

setting objectives and KPI’s2. Dealing with changing and

unsatisfactory performance:3. Grievance procedures4. Disciplinary procedures5. Dismissal

e) Conflict Management and Complaints 1. Conflict with customers - complaints2. Conflict with staff3. Conflict between staff

f) Self management (for the manager and the staff)1. Time management2. Stress management

g) Training and development1. Analysing training needs, having a

training plan, evaluating training2. Learning cycle, one-to-one training,

coaching, delegation (as a training tool)

3. Personal (self) development and CPD

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