the user experience group: making i.t. easier
DESCRIPTION
User Experience still needs an evangelist to promote its benefits and process. This slideshow is a tool we use at conferences to educate I.T. professionals as to how the human-centered process informs design.TRANSCRIPT
UserExperienceGroup(UXG)
MakingITEasier
What the UXG does WeassistITteamsinthedesign,development,andevalua@onofcomputersystemstohelpimprovetheoverallusabilityoftheirproducts.
What is Usability? Ifaproductisusable,thenyoucan:
Findwhatyouneed.
Understandwhatyoufind.
Actonthatunderstanding.
Benefits of Usability • Increasedcustomersa@sfac@on
• Increaseduseracceptance
• Increasedproduc@vity
• Improvedpercep@onofthesite,brand,ororganiza@on
More Benefits of Usability • Decreasedusererrors
• Decreasedtrainingandsupportcosts
• Reduceddevelopmentandmaintenancecosts
Services We Offer Expert Review Ourconsultantsexaminethesystemorprototypeandcommentindetailonitsadherencetotheprinciplesofgooddesign.
Information Architecture
Organiza@on,labeling,andnaviga@onofcomputersystemsarereviewedthebytheconsultantsandrecommenda@onsforimprovementaremade.
Services We Offer
Heuristic Evaluation
Thesystema@cevalua@onoftheinterfaceanditscompliancewithrecognizedusabilityprinciples(the"heuris@cs").
Services We Offer
Design Critique StakeholdersarebroughttogetherwiththeUXGteamtoreviewselectedinterfacedesignsinordertogainfeedback,discussissues,andmakerecommenda@onstothedesigns.
ServicesWeOffer
Interface Prototypes and
Mockups Basedonproject‐specificrequirements,asetofvisualrepresenta@onsarecreatedtoclarifydesignideasandtoserveasablueprintfortheactualsystem.
ServicesWeOffer
User Testing Usertes@nginvolvesobservingpeopleusingsystemtocompleteasetofrepresenta@vetasks.Sessionsareanalyzedforusabilityissues,andsugges@onsforimprovementsandchangesaremade.
Services We Offer
What Happens During A User Test?
Usabilityconsultantsfirstmeetwithclientstodiscusstheproject.
Theclientandtheusabilityconsultantsagreeupontaskstheuseristoperform.
Usersarerecruitedthroughthewebsiteoratevents.
UserscometotheUsabilityLab(atWrubelCompu@ngCenter)
Userssignaconsentformandaretoldtheprotocolforthetests
Usersareguidedbyafacilitatorastheyperformgiventasks
Theclientandanotetakerobservetheuserperformingtasks.
AWertheusercompletestasks,thefacilitatorconductsaninterviewwiththeuser.
Whentheinterviewisover,theuserreceivessmallcompensa@on(ifclientdesires)
Usabilityconsultantsanalyzedataandcreateareport.
Clientreceivescompletedreport
